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Smart Technologies SMART Board 800 Series User Manual

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SMART  Board
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800
series interactive whiteboards
User guide
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  • Page 1 SMART  Board ® series interactive whiteboards User guide Was this document helpful? smarttech.com/docfeedback/144817...
  • Page 2   Learn more This guide and other resources for SMART  Board 800 series interactive whiteboards are available in the Support section of the SMART  website (smarttech.com/support). Scan this QR  code to view these resources on your mobile device. FCC warning This equipment has been tested and found to comply with the limits for a Class A digital device, pursuant to Part 15 of the FCC Rules.

  • Page 3: Safety Warnings And Cautions

    Important information ® Before you install and use the SMART  Board 800 series interactive whiteboard, read and understand the safety warnings and precautions in this guide. These safety warnings and precautions describe the safe and correct operation of the interactive whiteboard and its accessories, helping you to prevent injuries and equipment damage.
  • Page 4 Important information   Safely mounting the interactive whiteboard requires two people because it is too heavy for one person to safely maneuver. When you and your assistant lift the interactive whiteboard, support its weight at the bottom, avoiding the corner cameras, and balance the top with your other hands.

  • Page 5: Other Precautions

    Important information   Do not add any extra weight or pressure to a wall-mounted interactive whiteboard or its pen tray. SMART designed the brackets to support only the weight of the interactive whiteboard and its accessories during normal use.   There are no user-serviceable parts inside the pen tray.

  • Page 6: Table Of Contents

    Contents Safety warnings and cautions Other precautions Contents Chapter 1 About the SMART  Board 800 series interactive whiteboard Identifying the components of the SMART  Board 800 series interactive whiteboard Highlights Understanding how the SMART  Board interactive whiteboard works Included parts and accessories Optional accessories Chapter 2 Installing and securing the SMART ...
  • Page 7 Contents Chapter 7 Troubleshooting Tips and resources for troubleshooting Troubleshooting the interactive whiteboard and related SMART products Troubleshooting using the Ready light Getting support and finding the serial number Certification and compliance docs.smarttech.com/kb/144817...

  • Page 8: Chapter 1 About The Smart  Board 800 Series Interactive Whiteboard

    Chapter 1 About the SMART  Board 800 series interactive whiteboard Identifying the components of the SMART  Board 800 series interactive whiteboard Highlights Software Dual sketch capabilities SMART  Ink Touch and gestures Pen tray Durable surface and dry erase Wall-mount bracket Cables Security cable lock Understanding how the SMART ...

  • Page 9: Identifying The Components Of The Smart  Board 800 Series Interactive Whiteboard

    Chapter 1 About the SMART  Board 800 series interactive whiteboard Identifying the components of the SMART  Board 800 series interactive whiteboard Use the following illustration to familiarize yourself with the parts of the interactive whiteboard. Notes    Your interactive whiteboard’s pen tray might look different than the one illustrated above. The is because the left and right sides of the pen tray are modular.

  • Page 10: Highlights

    Chapter 1 About the SMART  Board 800 series interactive whiteboard Highlights Software To use all the interactive whiteboard‘s features, ensure that you have the latest version of SMART software and SMART  Product  Drivers installed on your computer. You can download the latest software from smarttech.com/downloads.

  • Page 11: Understanding How The Smart  Board Interactive Whiteboard Works

    Chapter 1 About the SMART  Board 800 series interactive whiteboard Cables Connect the SMART  Board interactive whiteboard to your computer with the included, standard USB cable, and to a wall outlet with the included power supply and cords. Security cable lock Lock the interactive whiteboard with a security cable (not included) to help safeguard it from theft.

  • Page 12: Included Parts And Accessories

    Chapter 1 About the SMART  Board 800 series interactive whiteboard When you install SMART  Product  Drivers on the computer, the touch of your finger on the interactive surface becomes a mouse click, enabling you to control the computer from the interactive whiteboard. When you use a pen from the pen tray, the system detects which tool you’re using.

  • Page 13: Optional Accessories

    Chapter 1 About the SMART  Board 800 series interactive whiteboard USB cable A 16' 5" (5 m) USB cable enables you to connect your SMART  Board 800 series interactive whiteboard to a USB receptacle on your computer. Extended Control Panel (ECP) If your interactive whiteboard is bundled with a SMART or Epson for SMART projector as part of a projector system, the Extended Control Panel (ECP) attaches to the left side of the interactive whiteboard pen tray.

  • Page 14: Chapter 2 Installing And Securing The Smart  Board Interactive Whiteboard

    Chapter 2 Installing and securing the SMART  Board interactive whiteboard Environmental requirements Installing the SMART  Board interactive whiteboard Installation tips Replacing an existing interactive whiteboard on drywall Securing the pen tray to the interactive whiteboard Securing the pen tray to the brackets Environmental requirements Before installing the interactive whiteboard, review the following environmental requirements.

  • Page 15: Installing The Smart  Board Interactive Whiteboard

    Chapter 2 Installing and securing the SMART  Board interactive whiteboard Installing the SMART  Board interactive whiteboard Follow the procedure outlined in the installation document included in the interactive whiteboard’s box to install the interactive whiteboard. If you purchased a floor stand, wall-mount or an interactive whiteboard system that includes a projector or other components, refer to the installation documents included with these components.
  • Page 16 Chapter 2 Installing and securing the SMART  Board interactive whiteboard   Ensure that the power supply cable is connected to the correct receptacle in the pen tray, as shown below. Replacing an existing interactive whiteboard on drywall If you’re replacing a SMART  Board 500 or 600 series interactive whiteboard with the heavier SMART ...
  • Page 17 Chapter 2 Installing and securing the SMART  Board interactive whiteboard Important  Securing the pen tray can provide theft deterrence for the interactive whiteboard because the screws that secure the interactive whiteboard to the wall are located directly behind the pen tray and cannot be removed without first detaching the pen tray.

  • Page 18: Chapter 3 Connecting A Computer

    Chapter 3 Connecting a computer Connecting the interactive whiteboard to the computer Installing SMART  Product  Drivers Configuring the computer settings Calibrating and orienting the interactive whiteboard Connecting a guest laptop After installing the interactive whiteboard, connect a computer to it. The interactive whiteboard will be touch sensitive after you install SMART ...

  • Page 19: Installing Smart  Product  Drivers

    Chapter 3 Connecting a computer Warning  For operating safety and to prevent damage to the interactive whiteboard, connect its USB connector, or SMART connection extenders, only to a computer that has a USB compliant interface and that bears the USB logo. In addition, the USB source computer must be compliant with CSA/UL/EN 60950 and bear the CE mark and CSA and/or UL marks for CSA/UL 60950.

  • Page 20: Configuring The Computer Settings

      4. If SMART System Menu doesn’t open:   On a Windows 7 computer, select Start > All Programs > SMART Technologies > SMART System Menu. On a Windows 8 computer, go to the Apps screen, and then scroll to and select SMART Technologies >...

  • Page 21: Calibrating And Orienting The Interactive Whiteboard

    Chapter 3 Connecting a computer Setting Details Matching the computer’s Ensure that the resolution settings for the projector and computer resolution to the projector’s match. If the computer’s resolution doesn’t match the projector’s native resolution resolution, the image won’t appear correctly or will be distorted. Determine the projector’s native resolution, indicated in the projector’s user’s guide, and then set the computer’s resolution to match.

  • Page 22: Chapter 4 Calibrating And Orienting The Interactive Whiteboard

    Chapter 4 Calibrating and orienting the interactive whiteboard Calibrating the interactive whiteboard Orienting the interactive whiteboard Perform the brief calibration and user orientation procedures to ensure the interactive whiteboard interprets the location of your touch accurately. Calibrating the interactive whiteboard Digital cameras in the corners of the interactive whiteboard track the position of the pens, eraser and your finger on the interactive surface, and then send the information to the SMART software.

  • Page 23: Orienting The Interactive Whiteboard

    Chapter 4 Calibrating and orienting the interactive whiteboard   4. Click Advanced Settings, and then click Calibrate. The Calibration window opens. This can take a few moments while the system sets up.   5. Use the tip of a pen tray pen to press the red targets as they appear. Move the tip to the center of each target until the target turns green, and then lift the pen.
  • Page 24 Chapter 4 Calibrating and orienting the interactive whiteboard   3. Beginning at the upper-left corner of the screen, touch the center of the target firmly with the tip of the pen. When you remove the pen, the target moves to the next orientation point. Try not to flick the pen when you lift it from the interactive surface, and make sure that you lift it from the screen at a 90°...

  • Page 25: Chapter 5 Using And Maintaining The Interactive Whiteboard

    Chapter 5 Using and maintaining the interactive whiteboard Getting started Turning the interactive whiteboard on and off Power buttons and indicators Using the Extended Control Panel (ECP) Using the Application Control Module (ACM) Using the pen tray Pen tray buttons Customizing the pen tray buttons Using the Ready light Using SMART ...

  • Page 26: Getting Started

    Chapter 5 Using and maintaining the interactive whiteboard Getting started Once you install the SMART  Board interactive whiteboard and  software and complete the calibration and orientation, you can use the interactive whiteboard to write, erase and move objects, open applications, use Ink Aware programs and save your notes on the computer. Turning the interactive whiteboard on and off How you turn on the interactive whiteboard, computer, and projector depends on how the interactive whiteboard is configured:...

  • Page 27: Power Buttons And Indicators

    Chapter 5 Using and maintaining the interactive whiteboard Power buttons and indicators The left side of the pen tray has Power, Orientation and Help buttons, as well as the Ready light. Note  The above diagram shows the basic power module:  ...

  • Page 28: Using The Extended Control Panel (Ecp)

    Chapter 5 Using and maintaining the interactive whiteboard Component Description Help button Press this button to access on-screen Help options, including links to online Help files, troubleshooting options and contact information for SMART  Support. Ready light This light indicates the status of the interactive whiteboard’s controller module.
  • Page 29 Chapter 5 Using and maintaining the interactive whiteboard The following diagram and table describe the components of the ECP. Number Function Left side USB A receptacle (for USB drives) Note  USB drives that you connect to this receptacle are accessible only to the room computer (the computer connected to the USB1 receptacle).

  • Page 30: Using The Application Control Module (Acm)

    Chapter 5 Using and maintaining the interactive whiteboard Using the Application Control Module (ACM) If your interactive whiteboard is bundled with a SMART projector and appliance as part of a projector system, the Application Control Panel (ACP) attaches to the left side of the interactive whiteboard pen tray.

  • Page 31: Using The Pen Tray

    Chapter 5 Using and maintaining the interactive whiteboard Number Function 2.5 mm male barrel connector to power supply (DC-in) 15-pin connector (connects to ACP harness cable) Using the pen tray In addition to providing a convenient place to hold the pens and the eraser, the pen tray on the SMART ...

  • Page 32: Using The Ready Light

    Chapter 5 Using and maintaining the interactive whiteboard Customizing the pen tray buttons You can use the SMART control panel to customize the SMART hardware settings, including the pen, eraser and button settings. To customize the button settings   1. Press the SMART  Board icon in the Windows notification area or Mac Dock, and then select SMART Settings.
  • Page 33 Chapter 5 Using and maintaining the interactive whiteboard The following table shows the Ready light’s normal states. If the Ready light is... The interactive Actions whiteboard...   Isn’t receiving power or is in Press the Power button on the pen tray Standby mode.

  • Page 34: Using Smart  Ink

    Chapter 5 Using and maintaining the interactive whiteboard Using SMART  Ink If SMART  Ink is installed on the connected computer, the dynamic (floating) toolbar for SMART Ink appears on the screen. You can use this toolbar to change the pen’s color, thickness or other properties temporarily, or use some of SMART Ink’s tools such as screen capture, spotlight, screen shade, and so To learn more about using SMART Ink and its toolbar, visit the SMART Ink support page.

  • Page 35: Using Gestures

    Chapter 5 Using and maintaining the interactive whiteboard Example  If you want every touch to create red ink, press the red pen tray button until the red light flashes (about three seconds). Then every time you touch the board with your fingers, a pen or an eraser, you create red ink.

  • Page 36: Selecting And Deselecting An Object (Clicking)

    Chapter 5 Using and maintaining the interactive whiteboard You can also enable “flicks” on Windows 7 later or operating systems. To perform a flick, press the screen, and then drag quickly in one direction before releasing your finger. Flicks perform different actions depending on the direction of the flick, and you can customize flicks to perform different functions.

  • Page 37: Double-Clicking

    Chapter 5 Using and maintaining the interactive whiteboard Double-clicking Quickly press and release the interactive surface twice in the same spot. This performs a standard double-click. Note  This gesture starts programs if the operating system is set to start applications on a double click. Displaying the next and previous page To display the next page, press the screen and then quickly press again directly to the right of that point.

  • Page 38: Reducing The Scale Of An Object

    Chapter 5 Using and maintaining the interactive whiteboard Reducing the scale of an object Use one finger on each hand to press the screen at opposite ends of the area or object, and then drag your fingers toward each other. This gesture either scales a single object or the entire page, depending on the application.

  • Page 39: Multitouch Gestures

    Chapter 5 Using and maintaining the interactive whiteboard Use a scrubbing motion to erase entire areas of digital ink. To erase a large area of ink, move your hand in a circle around the area you want to erase, and then swipe your hand across the middle of the circle. Multitouch gestures Two people can work together to draw, erase or interact with content anywhere on the interactive surface at the same time.
  • Page 40 Chapter 5 Using and maintaining the interactive whiteboard Hold your fingers perpendicular (90°) to the interactive surface at the contact point. 90° 90° Keep your thumb and other fingers away from the interactive surface. They can generate unintentional commands. docs.smarttech.com/kb/144817...
  • Page 41 Chapter 5 Using and maintaining the interactive whiteboard Keep your other hand, elbows and loose clothing away from the interactive surface. They can generate unintentional commands. For “click” commands, quickly tap your finger on the interactive surface. Also, make sure you lift your finger far enough away from the interactive surface between presses so that your finger is out of the interactive whiteboard cameras’...
  • Page 42 Chapter 5 Using and maintaining the interactive whiteboard When using the pen tray’s eraser, use the wide surface for large areas and the smaller, angled surface for smaller areas. Don’t use the edge of the eraser because this could be interpreted incorrectly. docs.smarttech.com/kb/144817...

  • Page 43: Chapter 6 Maintaining Your Interactive Whiteboard

    Chapter 6 Maintaining your interactive whiteboard Tips for trouble-free performance Safety tips for teachers Preventing damage to the interactive whiteboard Keeping the writing surface clean Cleaning the pen tray Updating SMART software Transporting the interactive whiteboard Removing the pen tray Tips for trouble-free performance  ...

  • Page 44: Safety Tips For Teachers

    Chapter 6 Maintaining your interactive whiteboard Safety tips for teachers   Tell students not to look directly at the light beam from the projector. Instead, encourage them to keep their backs to the projector when working at the interactive whiteboard. Before students turn to face the class, they should take a step sideways, out of the projector’s beam.

  • Page 45: Updating Smart Software

    Chapter 6 Maintaining your interactive whiteboard   The digital cameras located in the corners of the frame are protected from dust and dirt by windows. In extremely dusty environments, spray an alcohol-free household glass cleaner, such as ® Windex cleaner, on a cotton swab and rub it gently on the windows. Don’t use compressed air to clean the cameras.

  • Page 46: Transporting The Interactive Whiteboard

    Chapter 6 Maintaining your interactive whiteboard Transporting the interactive whiteboard Save the original SMART  Board 800 series interactive whiteboard packaging so that it’s available if you need to transport the interactive whiteboard. When required, repack it with as much of the original packaging as possible.
  • Page 47 Chapter 6 Maintaining your interactive whiteboard   6. Reach under the pen tray and pull down on the two large plastic clips. Because the ends of these clips project slightly downwards, they’re easy to locate.   7. While applying downward pressure to the clips, gently slide the pen tray toward you until you can access the cables attached to the back of the pen tray.

  • Page 48: Chapter 7 Troubleshooting

    Chapter 7 Troubleshooting Tips and resources for troubleshooting Adjusting the projected image Resetting the interactive whiteboard Using the connection wizard Using SMART Diagnostics Checking the camera views Checking the interactive whiteboard’s calibration Troubleshooting the interactive whiteboard and related SMART products Troubleshooting using the Ready light Flowchart 1: Getting started Flowchart 2: The Ready light is off...

  • Page 49: Resetting The Interactive Whiteboard

    Chapter 7 Troubleshooting Note  Adjust the image size and shape while projecting a full-screen image such as your projector’s splash screen, unless the splash screen image is much smaller than the computer’s projected image. Before you adjust the projected image, set the computer’s resolution and refresh rate (see Configuring the computer settings on page ...

  • Page 50: Using Smart Diagnostics

    Chapter 7 Troubleshooting For example, you may need to configure a serial port manually in the following situations:   The computer’s operating system doesn’t support plug and play.   The Found New Hardware wizard doesn’t appear.   You connected the interactive whiteboard to a power source after you started your computer.  ...

  • Page 51: Checking The Interactive Whiteboard's Calibration

    Chapter 7 Troubleshooting   2. Select About Software and Product Support > Tools > Diagnostics. The SMART Board Diagnostics screen opens.   3. Select View > SBX800/SBID8070i Bar. The SBX800/SBID8070i bar appears.   4. Click View. The camera view window appears. Note ...
  • Page 52 Chapter 7 Troubleshooting To check the interactive whiteboard’s calibration   1. Press the SMART software icon in the Windows notification area or Mac Dock, and then press Control Panel. The SMART control panel opens.   2. Select About Software and Product Support > Tools > Diagnostics. The SMART Board Diagnostics screen opens.

  • Page 53: Troubleshooting The Interactive Whiteboard And Related Smart Products

    Chapter 7 Troubleshooting Notes    If one or more of the lines don’t move or don’t appear, a camera is obstructed or isn’t working properly.   If intermittent black lines appear, a second object, such as your sleeve, is touching the screen while you write.

  • Page 54: Flowchart 1: Getting Started

    Chapter 7 Troubleshooting Flowchart 1: Getting started docs.smarttech.com/kb/144817...

  • Page 55: Flowchart 2: The Ready Light Is Off

    Chapter 7 Troubleshooting Flowchart 2: The Ready light is off When the Ready light is off, the interactive whiteboard isn’t receiving power. Press the Reset button on the bottom of the pen tray to reset the interactive whiteboard. Alternatively, disconnect the power cable at the wall outlet and connect it again.

  • Page 56: Flowchart 3: The Ready Light Is Solid Red

    Chapter 7 Troubleshooting Flowchart 3: The Ready light is solid red A red Ready light indicates that the interactive whiteboard is receiving power but isn’t communicating successfully with the computer. In most cases, pen tray lights don’t turn on and the screen doesn’t respond to touch.
  • Page 57 Chapter 7 Troubleshooting Before you can use SMART  Board Tools or the pen tray pens and eraser, SMART  Product  Drivers must be installed and running. If the SMART software icon doesn’t appear in the Windows notification area or Mac Dock, you must start SMART  Product  Drivers. To use all the features of the SMART ...

  • Page 58: Flowchart 5: The Ready Light Is Solid Green But Pen Tray Tools Behave Unexpectedly

    Chapter 7 Troubleshooting Flowchart 5: The Ready light is solid green but pen tray tools behave unexpectedly A solid green Ready light indicates that the interactive whiteboard is working properly. However, if the pen tray tools don’t work as expected, use this flowchart to troubleshoot the interactive whiteboard.

  • Page 59: Flowchart 6: The Ready Light Is Solid Green But The Interactive Whiteboard Isn't Responsive

    Chapter 7 Troubleshooting Flowchart 6: The Ready light is solid green but the interactive whiteboard isn’t responsive Press the Reset button on the bottom of the pen tray to reset the interactive whiteboard. Alternatively, disconnect the power cable at the wall outlet, and connect it again. To check firmware versions, go to SMART ...

  • Page 60: Getting Support And Finding The Serial Number

    Chapter 7 Troubleshooting Getting support and finding the serial number SMART  Support welcomes your call. However, if you experience difficulty with the SMART  Board interactive whiteboard, you might want to contact your local reseller first. Your reseller can often resolve the issue without delay.

  • Page 61: Certification And Compliance

    Certification and compliance Hardware environmental compliance SMART  Technologies supports global efforts to ensure that electronic equipment is manufactured, sold, and disposed of in a safe and environmentally friendly manner. Waste Electrical and Electronic Equipment and Battery regulations (WEEE and Battery Directives) Electrical and electronic equipment and batteries contain substances that can be harmful to the environment and to human health.
  • Page 62 SMART Technologies smarttech.com/support smarttech.com/contactsupport docs.smarttech.com/kb/144817...

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