Returning To A Call (Hold Retrieve) - AT&T MERLIN Plus Training Manual

Returning to a Call (Hold Retrieve)

If you have a 5-button phone that has no line assignments, you still can have an
outside call transferred to your phone. If you need to put the call on hold, you just
press Hold. Then to return to the call, you dial # *.
If you find that you often put calls on hold, you may find it convenient to program an
Off Hold button so you can quickly return to a call.
To program an "off hold" (Hold Retrieve) button:
Action
1. Label a button "Off Hold."
2. Slide the T/P switch to P.
3. Touch the button you Iabelled.
4. Touch * and then 95.
5. Touch *.
6. Slide the T/P switch to the center
position.
To use "off hold":
Touch Off Hold when you're ready
to return to the call that you put on
hold.
If you're using a 5-button phone, practice returning to a call that is on hold.
(You'll need an outside caller to help you.)
1. Program a Hold Retrieve button if you have an available button.
2. When you receive a call, put it on hold.
3. Return to the call by pressing Hold Retrieve or by touching # *.
If something happened to the call and you were disconnected, review the
procedures and try again.
Result
Off Hold
You'll hear a ringing pattern. The
red line light(s) come on and the
green line light(s) flash.
The button is programmed.
The call is reconnected.
NOW YOU TRY IT!
Hold Retrieve
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