AT&T MERLIN Plus Training Manual page 34

To screen a call before you transfer it:
Action
1. Touch Hold.
2. Touch Intercom and dial the
Intercom number.
3. Announce the call and ask if it
should be accepted.
If yes, hang up. Go back to the call
(touch the line button that is on
hold). Touch the Auto Intercom
button (or touch Transfer,
Intercom, and then dial the
Intercom number and hang up.)
If not, touch the line button of the
person on hold. Advise him/her
that the call can't be transferred.
Then hang up.
Ask two people who have time to practice to help you–an outside caller and
an internal person. Pay attention to the lights on your phone while you:
1. Ask the first person to call you. Then transfer the call directly to the second
person.
2. Repeat the call/transfer process but this time announce the call.
3. Repeat the call/transfer process but this time screen the call before it is
transferred.
If the line you're transferring the call to is busy, the call will be returned to you.
If the call is disconnected during the transfer, review the procedures on pages
26-28. Then try again.
28
Result
The call is put on hold.
The green Intercom light comes on
and the call is made.
The call is transferred.
The call comes off hold.
NOW YOU TRY IT!
Transferring Calls