Monitoring A Call When You're On Hold - AT&T MERLIN Plus Training Manual

MONITORING A CALL WHEN YOU'RE ON HOLD

If someone puts you on hold, and you want to continue your work while you wait,
you can hang up and listen on the Speaker until the caller comes back on the line.
To monitor a call on hold:
Action
1. Touch the Speaker button located
under the dial pad when you have
been put on hold.
2. Hang up the handset.
3. Lift the handset and continue the
conversation when you hear the
caller through the Speaker.
Find someone to help you while you practice putting a call on hold and being
put on hold.
1. Call the person.
2. Pay attention to the line lights when you put the call on hold.
3. Ask the person to call you and then put you on hold.
4. When you are put on hold, touch Speaker and then hang up. When you
hear the caller through the Speaker, pick up the handset and continue your
conversation.
If you disconnect the person, or if you are disconnected, review the pro-
cedures and then try again.
Result
The Speaker comes on.
The Speaker goes off.
NOW YOU TRY IT!
Holding
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