Waiting For A Particular Line (Line Request) - AT&T MERLIN Plus Training Manual

WAITING FOR A PARTICULAR LINE (LINE REQUEST)

If you want to use a particular outside line and someone else is using it, you can
instruct the system to alert you when the line is free.
For example, if several people use the company's WATS line, the line may not
always be free.
You can tell that a line is in use because the green light is on.
To instruct the phone to signal you when a particular line is free:
Action
1. Touch the button of the line that is
busy.
2. The line becomes free.
3. Lift the handset and make your
call.
Note: If you touch another line button or receive a call, or if someone else uses the
line before you, your line request is canceled.
Ask someone in the office who isn't busy to help you practice. The person
should have the same outside lines (or at least one line) as you.
1. Ask the person to make an outside call.
2. While s/he is on the line, touch the line button used to make the call.
3. When the other person hangs up, you'll hear a beep.
4. Lift the handset and make a call.
If you don't hear the beep, review the procedures on the previous page and try
again.
16
Result
The busy line has the green light
on. When you touch the line
button, the red light also comes on.
You hear a beep. Only the red light
is on.
The green light comes on.
NOW YOU TRY IT!
Waiting for a Particular Line