AT&T Merlin 206 Manual
  1. Manuals
  2. Brands
  3. AT&T Manuals
  4. Telephone
  5. MERLIN 206
  6. Manual
AT&T Merlin 206 Manual

AT&T Merlin 206 Manual

Classic mail installation package
Hide thumbs Also See for Merlin 206:
Table of Contents

Advertisement

Quick Links

Download this manual See also: Administration Manual, Service Manual
Unpack Classic Mail
Reference: System Reference Guide Pg. 18
Procedure: Confirm that all the parts are within the shipping container.
Note: Contact AT&T if any parts are missing.
Identify Classic Mail Connections
Reference: System Reference Guide Pg. 19 fig. 2B
Procedure: Confirm the location of the Merlin Voice Terminal jacks that will be used for Telephone Emulation
and the Merlin Tel.Co. jacks that will be used for voice mail access.
Note:
See page 8 of the Classic Mail Design Package for this information.
Complete Pre-Installation Requirements
Confirm that all Merlin Voice Terminal ports and Tel.Co. ports conform to Classic Mail installation
Procedure:
requirements.
See pages 13 through 22 of the Classic Mail Installation Package for instructions regarding
Note:
specific Merlin Control Units. All line appearances and Intercom Auto Dial button must be
programmed to match the attendant's template on page 19 or 22 of this package. A 34 button
display set is required to verify the correct button programming.
Mount the Classic Mail
Reference: System Reference Guide Pg. 22
Procedure:
Position the paper mounting template to the wall and install the three mounting screws using the
enclosed wall anchors if needed.
See page 7 of the Classic Mail Design Package for the mounting location.
Note:
Classic Mail Installation Package - Page 1
Merlin 206,410,820 & Plus
Classic Mail
Installation Package
Hardware

Advertisement

Table of Contents
loading
Need help?

Need help?

Do you have a question about the Merlin 206 and is the answer not in the manual?

Questions and answers

Related Manuals for AT&T Merlin 206

Summary of Contents for AT&T Merlin 206

  • Page 1 Merlin 206,410,820 & Plus Classic Mail Installation Package Hardware Unpack Classic Mail Reference: System Reference Guide Pg. 18 Procedure: Confirm that all the parts are within the shipping container. Note: Contact AT&T if any parts are missing. Identify Classic Mail Connections Reference: System Reference Guide Pg.

  • Page 2: Install The Power Supply

    Connect Voice Mail Access Lines Reference: System Reference Guide: Primary Pg. 41 - 43 and Secondary Pg. 23 - 27 Procedure: Connect voice mail access lines to the Classic Mail using the primary method of dedicating vacant Tel.Co. ports. Or, use the secondary method by interposing existing telephone lines to provide time- share voice mail access.
  • Page 3 Complete TEST 2 Reference: System Reference Guide Pg. 31 Procedure: Verify that all voice mail access lines are functional. Note: After the Self-Initialization process is complete, lamp #5 on the Classic Mail will be a steady green. The Classic Mail should answer each voice mail access line when the access code is entered.

  • Page 4: Set The Date And Time

    Verify the Results of Self-Initialization Reference: System Reference Guide Pg. 35 Compare the Control Unit type, Control Unit software and in-service line assignments to the Procedure: information prompted by the Classic Mail after system initialization. The Self-Initialization process takes about five minutes. See pages 7 and 8 of the Classic Mail Design Note: Package for confirming data.
  • Page 5 Set Rings Before Answering Transferred calls Procedure: Set the number of rings the Classic Mail will wait before re-connecting with a caller after a transfer. The caller may then leave a message and/or transfer to another intercom. Note: See page 10 of the Classic Mail Design Package for this information. The default value is four rings.
  • Page 6 Set the Administration Password Reference: System Reference Guide Pg. 70 Procedure: Assign a new password to secure the administration menus. Use an eight digit password for maximum security. Write down the Administration Password on page 8 of the Classic Mail Design Package. Note: Fast Track: 5 - 4 Administrator’s Mailbox Number...

  • Page 7: Mailbox Greetings

    Initialize Mailboxes Reference: Mailbox User’s Guide Pg. 9 - 13 Procedure: Assist all mailbox owners with mailbox set up. Instruct users on how to send and receive messages. Note: It is important to set up any mailboxes that are used by Call Routing before the Call Routing Map is defined.

  • Page 8: System Testing Checklist

    Merlin 206,410,820 & Plus System Testing Checklist Note: Fast Track key sequences begin from the adrninistration mode top-level menu Reference: System Reference Guide Pg. 52 or page 25 of this packge. Classic Mail Access Code Call into the Classic Mail from a Merlin Voice Terminal...

  • Page 9: Rings Before Answer

    Rings Before Answer: Force the Classic Mail into day or night operation Call into the Classic Mail using an outside line Verify that the Classic Mail answers in the correct number of rings Troubleshooting Problems with Rings-Before-Answer that are not caused by data entry errors can by avoided if you understand how the Classic Mail prioritizes this function.
  • Page 10 . Call Routing Map Select a call routing option Verify that the correct action takes place Repeat the previous steps until all options for the day and night Call Routing maps have been tested Troubleshooting Problems with the call routing map usually involve making incorrect entries to create a path or failing to save the Call Routing map after it has been completed.
  • Page 11 Message Lamps Call into the Classic Mail using an outside line Leave at least a three second message in an initialized Regular mailbox Verify that the correct message lamp illuminates Delete the message from the mailbox Verify that the message lamp extinguishes Repeat for each initialized Regular mailbox.
  • Page 12 Off-Site Message Alert Call into the Classic Mail using an outside line Leave a message in a mailbox that has Off-Site Message Alert activated Verify the pager or off-site telephone number is contacted by the Classic Mail. Troubleshooting If the Classic Mail does not call an outside telephone number to deliver a new message, check the following items: Confirm that the Classic Mail is not blocked from dialing out on the outside telephone lines.

  • Page 13: Pre-Installation Requirements

    Pre-Installation Requirements Merlin 206, 410 & 820 Basic (No Feature Modules Installed) 1. Check Voice Terminal Ports. Plug a Merlin Voice Terminal (using a 34 Button Display Set is required) into each port to be used for "Telephone Emulation" (TE).
  • Page 14 Merlin 206, 410 & 820 with Feature Module 1 Check Voice Terminal Ports. Plug a Merlin Voice Terminal (using a 34 Button Display Set is required) into ports to be used for "Telephone Emulation" (TE). When doing this check, use the Telephone Emulation Cable that will be connected to the Classic Mail to verify that the cord is good.
  • Page 15 Merlin 206, 410 & 820 with Feature Module 2 Check Voice Terminal Functionality Plug a Merlin Voice Terminal (using a 34 Button Display Set is required) into each port to be used for "Telephone Emulation" (TE). When doing this check, use the Telephone Emulation Cable that will be connected to the Classic Mail to verify that the cord is good.
  • Page 16 Program Intercom Auto Dial buttons for each Voice Terminal used for Telephone Emulation. Connect a 34 button display set to each Voice Terminal Ports used for Telephone Emulation. Put the port into program mode by sliding the T/P switch to the P position. Using the diagram on the page 19, program each Intercom Auto Dial button to match the template.
  • Page 17 Merlin Plus Release I 820 D Check Voice Terminal ports. Verify access to necessary lines Plug a Voice Terminal (using a 34 Button Display Set is required) into ports to be used for "Telephone Emulation" (TE). When doing this check use the Telephone Emulation Cable that will be connected to the Classic Mail to verify that the cord is good.
  • Page 18 Program Intercom Auto Dial buttons for each Voice Terminal port used for Telephone Emulation. Connect a 34 button display set to each Voice Terminal Ports used for Telephone Emulation. Put the port into program mode by sliding the T/P switch to the P position. Using the diagram on the page 19, program each Intercom Auto Dial button to match the template.
  • Page 19 Classic Mail Telephone Emulation Template Merlin 206, 410, 820 & 820D Resettingthe Merlin System Telephone Emulation Template Merlin Admin Mode Put Merlin into Admin and Put Voice Terminal into Plug a Voice Terminal into port 10 Program Mode. Press *99...
  • Page 20 Merlin Plus Release 2 820 D2 Check Voice Terminal ports Plug a Voice Terminal (using a 34 Button Display Set is required) into ports to be used for "Telephone Emulation" (TE). When doing this check, use the Telephone Emulation Cable that will be connected to the Classic Mail to verify that the cord is good.
  • Page 21 Message Waiting Lights Program each Voice Terminal port used for Telephone Emulation to use the Attendant’s Template (See the diagram on the next page for the Attendant’s Template). While in the Admin mode, enter the intercom number for a Telephone Emulation port and dial *10410. This will set the port to the default button assignments which enables message waiting.

  • Page 22: Classic Mail Telephone Emulation Template Merlin 820 D2

    Classic Mail Telephone Emulation Template Merlin 820 D2 Resettingthe Merlin System Telephone Emulation Template Merlin Admin Mode Put Merlin into Admin and Put Merlin into Admin. Plug a Voice Terminal into port 10 Press *99198 Press *10 Slide the selector switch on the left side of the voice terminal down to "P"...

  • Page 23: Telephone Emulation Jacks

    Classic Mail Installation Overview System Connections: To understand how the Classic Mail operates it is important to understand the concept of Telephone Emulation and Interposed lines. Telephone Emulation Jacks: Each Telephone Emulation jack is connected to the Merlin Control Unit in the same manner as a Merlin Voice Terminal is connected.

  • Page 24: Interposed Lines

    Interposed Lines: Even though Classic Mail Telephone Emulation operates just as a person does when answering calls coming in on outside lines, it can’t answer a call from someone calling on a Merlin intercom line. The reason is simple: The Classic Mail interacts with a caller, offering a menu of choices and taking action on the caller’s selections.

  • Page 25: Voice Mail Access Lines

    Voice Mail Access Lines Primary Method - Dedicated Access The preferred method of providing voice mail access for internal users is to use vacant Tel.Co. ports on the Merlin Control Unit to dedicate lines for voice mail access. A modular telephone cable is used to connect Classic Mail interposed jack to the vacant Tel.Co.

  • Page 26: Secondary Method - Time Shared Access

    Secondary Method - Time Shared Access If vacant Tel.Co. ports are not available to provide dedicated voice rnail access, existing telephone line an be interposed with the Classic Mail to provide time-share access to voice mail. The Mailbox owner selects an interposed line and enter the voice mail access code.

  • Page 27: Hybrid Method - Dedicated/Time-Shared Access

    Hybrid Method - Dedicated/Time-Shared Access A combination of dedicated and time-shared voice mail access may be used to maximize system performance by using available vacant Tel.Co. ports for dedicated access in addition to interposed connections to provide the maximum number of voice mail access connections.

This manual is also suitable for:

Merlin 820Merlin 410Merlin plus

Table of Contents