Data Communications With This System - AT&T MERLIN LEGEND Data Manual

Data Communications with This System

Data Connectivity
Call Processing and Telemanagement
1-2
Data Communications Overview
Data connectivity is the process of linking dispersed computer resources and
data equipment. Data connectivity applications include host access at speeds
up to 19.2 kbps (asynchronous) or 64 kbps (synchronous), PC-to-PC
connectivity, data sharing between workstations, and enhanced LAN access
among LANs or to wide area networks (WANs).
Advantages include high-speed (up to 64 kbps) digital connectivity; simplified
and less expensive wiring; reduced networking costs (for file transfer and
peripheral sharing); interconnection of LANs (if you don't need dedicated
network services like Accunet® Switched 56 Service); and integrated voice and
data.
The communications system supports these data features through
data hunt groups (DHGs)
external modem pooling
analog data support
ISDN 7500B Data Module
Basic Rate Interface
digital end-to-end connectivity
clear channel 64-kbps communications
simultaneous voice and data transmission
Primary Rate Interface
Accunet switched digital services
simultaneous voice and data transmission
Telemanagement allows for efficient call completion and call-processing
features and applications capture calling information. You can use
telemanagement to get call-accounting information or to handle calls as
transactions rather than as voice communications.
Telemanagement can
enhance customer service through faster call pickup and reduced hold times
increase productivity and accuracy through automated caller-record lookup
reduce expenses through facility optimization (for example, using PRI-based
Call-by-Call Service Selection) and improved call routing
improve network management and call-center personnel resource allocation
provide more contacts from abandoned call returns
offer more personalized services through automated client profiles and
database access