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Amanda @SOHO Version 3.xx Switching Manual

Telephone switching systems
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Telephone Switching
Systems for
Am
nd
@SOHO
A
A
Version 3.xx
Switching Guide: 7/01 Edition

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Summary of Contents for Amanda Amanda@SOHO Version 3.xx

  • Page 1 Telephone Switching Systems for @SOHO Version 3.xx Switching Guide: 7/01 Edition...

  • Page 2: Copyright And Trademark Notices

    Limited Warranty on Software The Amanda Company, Inc. warrants the media on which the software is recorded to be free from defects in materials and faulty workmanship for a period of 90 days from the date the software is delivered.

  • Page 3: Fraudulent Usage Advisory

    Amanda software, is able to prevent such unauthorized usage. The Amanda software is likewise unable to prevent such uses as may constitute an invasion of privacy or other tort. THE...
  • Page 4 Telelphone Switching Systems for Amanda@SOHO...

  • Page 5: Table Of Contents

    Using Amanda as a Backup Attendant........4 Using Amanda as a Voice Messaging Center ....... 4 Programming Hunt Group 7.
  • Page 6 Telephone Switching Systems for Amanda@SOHO Using the Template...........27 Notification and Integration Files.
  • Page 7 Using Amanda as a Backup Attendant........77...
  • Page 8 Using Amanda as a Backup Attendant........137...

  • Page 9: Introducing The Switches

    Chapter 1: Introducing the Switches Using a PBX with Amanda Amanda@SOHO works with the following telephone switching systems. Telephone Switching Systems Number AT&T Partner Plus AT&T Partner 2 Comdial DSU/Unisyn 2-digit extension plan 3-digit extension plan Inter-Tel GMX 12/24 Iwatsu Adix 8/24 (S/M Series) Iwatsu Adix 16/48 NEC Electra, Level I (release 2.00+)

  • Page 10: Identifying The Telephone Switching System

    Dial: _______ (Amanda’s number) + mailbox + + security code + You can dial the mailbox’s security code (even though Amanda will say it is an in- valid security code). Then provide the mailbox: Dial: _______ + security code +...

  • Page 11: Programming The At&T Partner Plus

    Programming is done only from extension 10 or 11. Using Amanda as a Primary Automated Attendant If you are using Amanda as a primary automated attendant, you need to read the following sections. Many of these sections also apply to using Amanda as a backup attendant or a voice messaging center;...

  • Page 12: Using Amanda As A Backup Attendant

    Group 7 Using Amanda as a Backup Attendant If you are using Amanda as a backup attendant, you need to read the following sections. Many of these sections also apply to using Amanda as a primary automated attendant or a voice messaging center;...

  • Page 13: Programming Hunt Group 7

    10 (or another extension with a person who can assist the caller). See a Partner manual for details. Assigning Extensions to Ring-No-Answer Service Procedure #310 VMS Cover automatically routes an extension’s unanswered intercom, transferred, and DIL/DID calls to Amanda after a specified number of rings so callers can leave messages.

  • Page 14: Setting The Number Of Rings For No Answer

    To program voice mail coverage: Press Enter the number of the extension to be covered by Amanda. For example, to program extension 11, press To assign Automatic VMS Cover, press until you see “1”...

  • Page 15: Determining When Voice Mail Answers Calls

    Procedure #506 VMS Hunt Delay determines when outside calls should be answered by Amanda. You can set the system for either immediate call handling (after the second ring) or delayed call handling (after the fourth ring). Delayed call handling gives the receptionist an opportunity to answer calls before they go to Amanda.

  • Page 16: Assigning Outside Lines To Hunt Group 7

    You program it identically, regardless of whether Amanda is being used as a primary automated attendant, a backup attendant, or a voice messaging center.

  • Page 17: Voice Mail Coverage For Outside Lines (Optional)

    Chapter 2: Programming the AT&T Partner Plus Voice Mail Coverage for Outside Lines (Optional) Procedure #208 Line Coverage Extension identifies an extension as the owner of a specific outside line so that the extension can activate VMS Cover (voice mail coverage) for that line.
  • Page 18 System Speed Dial Numbers without entering the System Password. Night Service with a System Password is useful for controlling unauthorized use of telephones after hours. The status of the Night Service button at extension 10 tells Amanda to operate in day or night mode.

  • Page 19: Optional Programming

    VMS cover on and off, routing unanswered intercom and transferred calls for their extensions to the voice messaging system after the specified number of rings. You might use this if Amanda were being used as a backup attendant or voice messaging center.

  • Page 20: Programming A Do Not Disturb Button

    Telephone Switching Systems for Amanda@SOHO This feature must be programmed on a button with lights. It does not apply to voice- signaled calls, Voice Interrupt on Busy calls, group calls, forwarded calls, coverage calls, or transfer-return calls. To program a direct transfer to voice mail: Press Enter the number of the extension to be programmed with this feature.

  • Page 21: Using The Template

    Chapter 2: Programming the AT&T Partner Plus Press Select another procedure or exit programming mode. Using the Template The following template is not actual size, but it can help you determine where the special keys, such as are. MLS-34D Overlay Next Next Next...
  • Page 22 Telephone Switching Systems for Amanda@SOHO Partner-34D Telephone Ext. Message Intercom Intercom Partner-18D/18 Telephone Ext. Message Intercom Intercom Partner-6 Telephone Intercom Intercom Message Ext.

  • Page 23: Notification And Integration Files

    For each telephone switching system, Amanda@SOHO stores files with notification, dial code, and integration information. When you select a telephone switching system, Amanda knows which files to use for your switch. The files contain: • The tokens that turn the message waiting light on are in c:\amanda\pbx.db\110.on.
  • Page 24 Telephone Switching Systems for Amanda@SOHO...

  • Page 25: Programming The At&T Partner Ii

    Programming is done only from extension 10 or 11. Using Amanda as a Primary Automated Attendant If you are using Amanda as a primary automated attendant, you need to read the following sections. Many of these sections also apply to using Amanda as a backup attendant or a voice messaging center;...

  • Page 26: Using Amanda As A Backup Attendant

    Group 7 Using Amanda as a Backup Attendant If you are using Amanda as a backup attendant, you need to read the following sections. Many of these sections also apply to using Amanda as a primary automated attendant or a voice messaging center;...

  • Page 27: Programming Hunt Group 7

    Programming Hunt Group 7 You program Hunt Group 7 for voice mail. You program it identically, regardless of whether Amanda is being used as a primary automated attendant, a backup attendant, or a voice messaging center. It is a circular hunt group.

  • Page 28: Setting The Number Of Rings For No Answer

    Telephone Switching Systems for Amanda@SOHO To program voice mail coverage: Press Enter the number of the extension to be covered by Amanda. For example, to program extension 11, press To assign Automatic VMS Cover, press until you see “1” for assigned on the display.

  • Page 29: Determining When Voice Mail Answers Calls

    Procedure #506 VMS Hunt Delay determines when outside calls should be answered by Amanda. You can set the system for either immediate call handling (after the second ring) or delayed call handling (after the fourth ring). Delayed call handling gives the receptionist an opportunity to answer calls before they go to Amanda.

  • Page 30: Assigning Outside Lines To Hunt Group 7

    You program it identically, regardless of whether Amanda is being used as a primary automated attendant, a backup attendant, or a voice messaging center.

  • Page 31: Voice Mail Coverage For Outside Lines (Optional)

    Chapter 3: Programming the AT&T Partner II Voice Mail Coverage for Outside Lines (Optional) Procedure #208 Line Coverage Extension identifies an extension as the owner of a specific outside line so that the extension can activate VMS Cover (voice mail coverage) for that line.
  • Page 32 System Speed Dial Numbers without entering the System Password. Night Service with a System Password is useful for controlling unauthorized use of telephones after hours. The status of the Night Service button at extension 10 tells Amanda to operate in day or night mode.

  • Page 33: Optional Programming

    VMS cover on and off, routing unanswered intercom and transferred calls for their extensions to the voice messaging system after the specified number of rings. You might use this if Amanda were being used as a backup attendant or voice messaging center.

  • Page 34: Programming A Do Not Disturb Button

    Telephone Switching Systems for Amanda@SOHO This feature must be programmed on a button with lights. It does not apply to voice- signaled calls, Voice Interrupt on Busy calls, group calls, forwarded calls, coverage calls, or transfer-return calls. To program a direct transfer to voice mail: Press Enter the number of the extension to be programmed with this feature.

  • Page 35: Using The Template

    For each telephone switching system, Amanda@SOHO stores files with notification, dial code, and integration information. When you select a telephone switching system, Amanda knows which files to use for your switch. The files contain: • The tokens that turn the message waiting light on are in c:\amanda\pbx.db\111.on.
  • Page 36 Telephone Switching Systems for Amanda@SOHO integration 15 ‘#03##rrr#’ integration 15 ‘#00#eee#sss#’ integration 15 ‘#00#eee##’...

  • Page 37: Programming The Comdial Unisyn

    Chapter 4: Programming the Comdial Unisyn Getting Started The Comdial Unisyn Analog Key System Unit (KSU) comes in two configurations: the 308 and the 616. These are simple low cost systems that are feature rich and easy to install and program. Voice mail integration can be set up with a minimum of technical knowledge.

  • Page 38: Programming The Unisyn For Voice Mail

    Do not change the station port types for the telephones in the system. Define only the ports you plan to connect to Amanda as voice mail ports. Comdial has defined the entire process of integrating the Unisyn with a voice mail system in part 3.9 of the Unisyn manual.

  • Page 39: Configuring The Ports

    Chapter 4: Programming the Comdial Unisyn Configuring the Ports You can program a station port to accept one of several different types of station equipment, such as: • Multiline telephone (Multiline without LCD) • LCD (LCD speakerphone) • Execumail The system defaults to LCD, so all the station ports on a new system are LCD. When you program a station port as a voice mail port, the telephone system automatically makes the following changes: •...

  • Page 40: Setting Up Ringing Operation

    Amanda’s port 2, and so on. you should also program delayed ring- ing for the lines to a second Amanda port in case the main port is busy when a call comes in. For example, program line one to delay ring to Amanda port two, line two to delay ring at Amanda port three, and so on.
  • Page 41 Chapter 4: Programming the Comdial Unisyn Select the station ports to be programmed by dialing the station port number or press- ing the A1 to A16 buttons. Dial * when all the station ports have been selected. Dial ** to finish but stay in configuration mode. Buttons to Line Press...

  • Page 42: Assigning Voice Mail Ports To A Hunt Group

    Telephone Switching Systems for Amanda@SOHO Select the station ports to be programmed by dialing the station port number or press- ing the A1 to A16 buttons. Dial * when all the station ports have been selected. Dial ** to finish but stay in configuration mode.

  • Page 43: Setting Up The Intercom Hunt Group

    Chapter 4: Programming the Comdial Unisyn The Comdial Unisyn manual skips a step needed when you set up call forwarding, so use the following procedure. To program call forwarding: If you are not already in configuration mode, dial ITCM *#746*. Dial 53 “STATION FEATURES”.

  • Page 44: Setting Prime Line Intercom For Voice Mail Ports

    Telephone Switching Systems for Amanda@SOHO • Group 1 = Dial 9 or Dial 0 • Group 2 = Dial 81 • Group 3 = Dial 82 • Group 4 = Dial 83 Assigning line group automatically arranges the system for hybrid operation, which may incur a higher monthly tariff than the key system operation incurs.

  • Page 45: Setting Up Ringing Line Preference

    Chapter 4: Programming the Comdial Unisyn To program message waiting light for voice mail ports: If you are not already in configuration mode, dial ITCM *#746*. Dial 53 “STATION FEATURES”. Dial 06 for “MSG. WAIT ORIG.”. Select the station ports to be assigned this feature by dialing 10 through 25 or A1 through A16.

  • Page 46: Using Unanswered Call Transfer Recall

    Telephone Switching Systems for Amanda@SOHO Dial one of the following: 1 for 30 sec. 6 for 240 sec. 2 for 60 sec. 7 for 300 sec. 3 for 90 sec. 8 for 360 sec. 4 for 120 sec. 9 for 420 sec.

  • Page 47: Programming A Direct Login Button

    For each telephone switching system, Amanda@SOHO stores files with notification, dial code, and integration information. When you select a telephone switching system, Amanda knows which files to use for your switch. The files contain: • The tokens that turn the message waiting light on are in c:\amanda\pbx.db\121.on for two-digit extensions and c:\amanda\pbx.db\122.on for three-digit extensions.
  • Page 48 Telephone Switching Systems for Amanda@SOHO • The dial codes and integration strings used by the switch are c:\amanda\pbx.db\121.pbx for two-digit extensions and c:\amanda\pbx.db\122.pbx for three-digit extensions. 121.pbx contains the following lines: #################################################### # Comdial DSU/Unison, 2-digit dial plan #################################################### dl_dtwait F,...
  • Page 49 Chapter 4: Programming the Comdial Unisyn integration 10 ‘rrr3’ integration 10 ‘eee0’ integration 10 ‘9*eee’ integration 10 ‘rrr’...
  • Page 50 Telephone Switching Systems for Amanda@SOHO...

  • Page 51: Programming The Iwatsu Adix

    Chapter 5: Programming the Iwatsu Adix Entering and Exiting Programming Mode The Iwatsu ADIX can either use a laptop or terminal with Iwatsu-provided software, connected to the RJ45 port labeled “PC” on the front of the EDVIF circuit card, or can use a display telephone plugged into Port 1 (which defaults to extension 201).
  • Page 52 Telephone Switching Systems for Amanda@SOHO The Iwatsu software is organized into three types of areas: • Class areas which denote large categories of functions and settings • Item areas that allow you to work on subcategories within a Class level •...

  • Page 53: Setting Up An Iwatsu Adix

    Chapter 5: Programming the Iwatsu Adix The display reads: 04.12 The 4 is the class; 12 is the item. Because this item has no numbers, the item’s setting is displayed. In this example, the setting is 24. If this item is divided into numbers, you press Num and dial the two-digit number. For example, if you were programming Class 4 Item 77 Number 14, the display would read: 04.77 <Num14>...
  • Page 54 Telephone Switching Systems for Amanda@SOHO Num 13 Port Disconnect Signal Type Num 14 Trunk Packeting Num 15 Port Loop Open Duration Program Class 4, Item 77 (Voice Mail Packet Codes) as follows. Num 1 Direct Trunk Call Num 2 Direct Intercom Call...

  • Page 55: Notification And Integration Files

    For each telephone switching system, Amanda@SOHO stores files with notification, dial code, and integration information. When you select a telephone switching system, Amanda knows which files to use for your switch. The files contain: • The tokens that turn the message waiting light on are in c:\amanda\pbx.db\150.on for the 8/24 and c:\amanda\pbx.db\151.on for the 16/48.
  • Page 56 Telephone Switching Systems for Amanda@SOHO 151.pbx contains the following lines: Iwatsu Adix 16/48 #################################################### # Iwatsu Adix #################################################### dl_dtwait F--- # Dial code to put a caller on transfer hold dl_ndtret - # Dial code to use when there is no transfer dialtone:...

  • Page 57: Programming The Nec Electra, Level I

    Getting Started This chapter covers the NEC Electra, Level I, software release 2.00 and later. To connect Amanda@SOHO to an NEC Electra, Level I, you need one SLT-F(1G)-200 digital-to-analog converter external box for each analog voice mail port. Connect Amanda@SOHO to the telephone switching system by connecting one RJ-11 pair from each voice mail port to the RJ-11 jack on the SLT.

  • Page 58: Programming The Hunt Group

    Telephone Switching Systems for Amanda@SOHO Meaning: Key to press: To type the setting 0 to 9 To type a * LNR/SPD + * To type a # LNR/SPD + # To clear the setting HOLD Press the TRF key to write the setting to the database and move on to the next data setting.

  • Page 59: Programming System Mode

    Chapter 6: Programming the NEC Electra, Level I To program the hunt group: Press the FNC key. Press the HOLD key. Press #0* Assign physical ports to the logical voice mail extensions. Press the LK4 key. Press 06. This places you in memory block 4-06. The first port number appears on the display.

  • Page 60: Programming Night And Day Modes

    Telephone Switching Systems for Amanda@SOHO To record messages, press 667. Press the TRF key to write the setting to the database and move on to access code VM05. To forward all calls, press 667. 10. Press the TRF key to write the setting to the database and move on to access code VM06.

  • Page 61: Programming Call Forwarding

    Chapter 6: Programming the NEC Electra, Level I Press the LK4 key. Do one of the following: • Press 15 for CO/PBX Ring Assignment (Day Mode). • Press 16 for CO/PBX Ring Assignment (Night Mode). If you select 15 you can program both Day Mode and Night Mode during this same programming session.

  • Page 62: Notification And Integration Files

    For each telephone switching system, Amanda@SOHO stores files with notification, dial code, and integration information. When you select a telephone switching system, Amanda knows which files to use for your switch. The files contain: • The tokens that turn the message waiting light on are in c:\amanda\pbx.db\170.on.
  • Page 63 Chapter 6: Programming the NEC Electra, Level I NEC Electra, Level I (release 2.00+) #################################################### # NEC Electra Level 1 #################################################### dl_dtwait F- # Dial code to put a caller on transfer hold dl_ndtret - # Dial code to use when there is no transfer dialtone: dl_rnaret F- # Dial code to return to caller after Ring No Answer : dl_bsyret F-...
  • Page 64 Telephone Switching Systems for Amanda@SOHO...

  • Page 65: Programming The Nec Electra Ii

    Getting Started This chapter cover the NEC Electra II, software release 3.0 and later. To connect Amanda@SOHO to an NEC Electra II, you need one SLI-8G-21 single-line interface card (this works for up to eight analog voice mail ports). Run one pair wire for each voice mail port from the punch down block to the connector on the SLI.
  • Page 66 Installing and Administering Amanda@SOHO Meaning: Key to press: To type a # LNR/SPD + # To clear the setting HOLD Press the TRF key to write the setting to the database and move on to the next data setting. For example, after providing a setting for port one or feature one, you move on to port two or feature two.

  • Page 67: Programming Voice Mail Access

    Chapter 7: Programming the NEC Electra II Programming Voice Mail Access The hunt group should be circular. To program voice mail access: Press the FNC key. Press #0*8974. To learn what physical port number is the first voice mail port: Press the LK7 key.

  • Page 68: Programming The Hunt Group

    Installing and Administering Amanda@SOHO Programming the Hunt Group The hunt group should be circular. To program the Intercom Master Hunt Number: Press the LK4 key. Press 14. This puts you in memory block 4-14, Intercom Master Hunt Number. Go to the Tel Port No. and type the two-digit port number for the first port (for exam- ple, 25.)

  • Page 69: Programming A Quick Transfer

    Chapter 7: Programming the NEC Electra II Programming sample: Tel Port No. Data No. Title Setting Data. 25/ _______14___ICMFWD__ 303 Press the TRF key. 10. Repeat steps D through G for the rest of the voice mail ports in the hunt group.? for the rest of the extension in the hunt group? Programming a Quick Transfer To set the quick transfer to the extension for the first port:...

  • Page 70: Programming Telephones To Forward To Voice Mail

    For each telephone switching system, Amanda@SOHO stores files with notification, dial code, and integration information. When you select a telephone switching system, Amanda knows which files to use for your switch. The files contain: • The tokens that turn the message waiting light on are in c:\amanda\pbx.db\171.on.
  • Page 71 Chapter 7: Programming the NEC Electra II • The tokens that turn the message waiting light off are in c:\amanda\pbx.db\171.off. This file contains the tokens “7#%U”. • The dial codes and integration strings used by the switch are in c:\amanda\pbx.db\171.pbx.
  • Page 72 Installing and Administering Amanda@SOHO...

  • Page 73: Programming Panasonic Kxtd 1232

    Chapter 8: Programming Panasonic KXTD 1232 Using a Panasonic Telephone You use the KX-T7230 or KX-T7235 telephone to program a Panasonic KXTD 1232. KX-T7230 KS-T7235 The display provides helpful information, such as what you should do now or what you have done.

  • Page 74: Getting Ready

    Start programming PROGRAM *#1234 SYS-PGM NO? -> CLR NEXT Call Hunting: Program the extension group that is Call Hunting assigned to Amanda for voice mail SKP+ CLR NEXT NEXT EXT GRP NO?-> SKP+ CLR NEXT NEXT (or type group Groupx: Disable number) ->...
  • Page 75 Chapter 8: Programming Panasonic KXTD 1232 Program and Its Purpose What You Enter What You See on Display SELECT (until VM ap- Groupx: VM pears as group setting) -> SEL+ NEXT Store (the Auto Dial key) End (the Hold key) (see telephone diagrams) Extension Group Assignment: Place jacks that are EXT Group Asn...
  • Page 76 Telephone Switching Systems for Amanda@SOHO Program and Its Purpose What You Enter What You See on Display NEXT FWD VM RBT:6 (Press 6 if not already SKP+ CLR NEXT there.) NEXT FWD VM BT:7 (Press 7 if not already SKP+ CLR NEXT there.)
  • Page 77 NEXT Time: 5 rings -> SEL NEXT Press number of rings Day Mode: Allows you to specify Amanda as a pri- DIL 1:N Asn Day mary attendant or backup attendant during the day. SKP+ CLR NEXT Use Immdt as the setting for a primary attendant. Use 1, 3, or 6 Rings for a backup attendant.

  • Page 78: Forwarding Calls To Voice Mail

    Go off-hook and dial 7100. There is no way to turn it off using the button. Do Not Disturb can be controlled through Amanda or by programming a button with 7101. It can be canceled using 7100. Notification and Integration Files For each telephone switching system, Amanda@SOHO stores files with notification, dial code, and integration information.
  • Page 79 Chapter 8: Programming Panasonic KXTD 1232 dl_stop # What to dial when the system performs a shutdown dl_pickup # What to dial when a port goes off-hook dl_conference # What to dial to create/record a conference call integration 10 ‘#6rrr’ integration 10 ‘998#rrr#’...
  • Page 80 Telephone Switching Systems for Amanda@SOHO...

  • Page 81: Programming Panasonic Dbs 824

    Chapter 9: Programming Panasonic DBS 824 Getting Started Connect the Amphenol cable from the KSU to the punch down block. Cross connect the system wire runs to the station wire runs or to modular RJ-11 connectors. Use a single-line telephone adaptor (SLTA) to support up to four analog telephones. Requires one digital port per analog port.

  • Page 82: Using The Telephone

    Telephone Switching Systems for Amanda@SOHO Using the Telephone The following diagram shows you where the keys are on the Panasonic telephone. Panasonic DIGITAL PROG MUTE CONF AUTO Line 1 Line 2 Line 3 Line 4 Line 5 Line 6 DND/CF...

  • Page 83: Programming The Hunt Group

    13. Dial 3#. 14. Enter the number for this hunt group (1-4). 15. Dial #5#. 16. Enter the extension number for the first Amanda port. 17. Dial #. 18. Press the HOLD key. 19. Repeat steps 16 through 18 for each Amanda port.

  • Page 84: Using Third-Party Voice Mail

    Press the HOLD key. Using Amanda as a Primary Auto Attendant In addition to the program you have already done, to make Amanda a primary auto attendant, you need to program the DBS 824 to send incoming calls from trunk lines to Amanda when the DBS 824 system is in Day mode.

  • Page 85: Using Amanda As A Backup Attendant

    Press the HOLD key. Using Amanda as a Backup Attendant To use Amanda as a backup attendant, you must clear the second, third, and fourth attendant positions. Do not do the procedures in “Using Amanda as a Primary Auto Attendant” on page 76.
  • Page 86 Dial the extension number (extensions range from 23 to 26 for CPC-S and from 31 to 34 for CPC-M). Use the extension that corresponds to the voice mail hunt group. See “Using Amanda as a Primary Auto Attendant” on page 76 for the table that shows the extensions and the hunt group numbers.

  • Page 87: Programming Each Telephone

    Chapter 9: Programming Panasonic DBS 824 To program when Night mode starts: Press the FF1 key. Dial 3#1#. Type the time at which Day mode starts using the format HHMM (two digits for the hour and two digits for the minutes). Also use the 24-hour clock. For example 8 a.m For example, 8:05 .

  • Page 88: To Use A Voice Mail Message Key

    Telephone Switching Systems for Amanda@SOHO Enter the extension number. Enter the extension number again. Press the HOLD key. Press the ON/OFF key. Repeat steps 1 through 8 on each user’s telephone. To Use a Voice Mail Message Key You should program a voice mail message key from every system (not single-line) telephone.

  • Page 89: To Use A Voice Mail Transfer Key

    For each telephone switching system, Amanda@SOHO stores files with notification, dial code, and integration information. When you select a telephone switching system, Amanda knows which files to use for your switch. The files contain: • The tokens that turn the message waiting light on are in c:\amanda\pbx.db\192.on.
  • Page 90 Telephone Switching Systems for Amanda@SOHO This file contains the following lines: #################################################### # Panasonic DBS 824 #################################################### dl_dtwait F- # Dial code to put a caller on transfer hold dl_ndtret - # Dial code to use when there is no transfer dialtone:...

  • Page 91: Programming The Samsung Dcs 2.2/Compact

    Chapter 10: Programming the Samsung DCS 2.2/ Compact Getting Started You can program the Samsung DCS 2.2/Compact from any LCD 12B or 24B keyset. To begin programming: Press TRSF. The display shows: PROGRAMMING MODE ENTER PGM ID: Dial 800 as in the following: PROGRAMMING MODE ENTER PGM ID: 800 The display shows:...

  • Page 92: Using The Keys On The Telephone

    Programming MMC: 207 You use MMC: 207 to create a VM/AA (Voice Mail/Automated Attendant) port. Because you must program MMC: 207 for each Amanda port, you will perform the following steps from 1 to 4 times. VM/AA ports receive the digits designated in MMC 726 VM/AA Options and also receive a true disconnect signal when a call is completed.
  • Page 93 Chapter 10: Programming the Samsung DCS 2.2/Compact When programming MMC: 207, you use the following program keys: Purpose Scroll through a set of options UP and DOWN Arrows Enter selection Keypad Move cursor right and left RIGHT and LEFT Softkeys Move cursor from top to bottom line on RIGHT and LEFT Softkeys display (or vice versa)

  • Page 94: Programming Mmc: 726

    Telephone Switching Systems for Amanda@SOHO Do one of the following: • Press TRSF to store and exit. • Press SPK to store and advance to the next MMC. Programming MMC: 726 You use MMC: 726 to set a series of VM/AA Options. There are eight main options for programming and several sub-options.
  • Page 95 Chapter 10: Programming the Samsung DCS 2.2/Compact Press UP to go to the next option. Go on to the next numbered step. The display shows: TRK FOR DN1 Follow the directions given in step 1, depending on whether the setting is as shown or not as shown.
  • Page 96 Telephone Switching Systems for Amanda@SOHO If the setting is as shown above: Press the RIGHT softkey to move the cursor to the bottom line of the display. Go on to step 8. If the setting is not as shown above: Press the RIGHT softkey to move the cursor to the bottom line of the display.
  • Page 97 Chapter 10: Programming the Samsung DCS 2.2/Compact 17. If 6 is not already the setting, press the RIGHT softkey to move the cursor to the bot- tom line of the display. Then press 6. 18. Press UP for the next option. The display shows: CALL TYPE ID OVERFLOW:#...
  • Page 98 Telephone Switching Systems for Amanda@SOHO They should be as displayed below: PROGRESS TONE ID BUSY TONE:4 PROGRESS TONE ID RINGBACK TONE:5 PROGRESS TONE ID DND NO MORE:6 PROGRESS TONE ID HDSET ANSWER:3 PROGRESS TONE ID SPKER ANSWER:3 26. Do one of the following: •...

  • Page 99: Notification And Integration Files

    For each telephone switching system, Amanda@SOHO stores files with notification, dial code, and integration information. When you select a telephone switching system, Amanda knows which files to use for your switch. The files contain: • The tokens that turn the message waiting light on are in c:\amanda\pbx.db\220.on.
  • Page 100 Telephone Switching Systems for Amanda@SOHO • The tokens that turn the message waiting light off are in c:\amanda\pbx.db\220.off. This file contains the tokens “,42,%E”. • The dial codes and integration strings used by the switch are in c:\amanda\pbx.db\220.pbx. This file contains the following lines: Samsung DCS 2.2/Compact...

  • Page 101: Programming The Sprint Protegé Ctx

    Chapter 11: Programming the Sprint Protegé CTX Connecting the Parts The next few procedures explain how to set up the KSU, telephones, analog terminal adapter, and so on. To set up the analog terminal adapter (ATA): Plug the proper end of its power cord into the analog terminal adapter but do not plug the electrical end into the electrical outlet yet.

  • Page 102: Initiating Programming

    Telephone Switching Systems for Amanda@SOHO To connect Amanda: Connect these extensions to the Amanda Voice Mail unit with line cords. Power up the telephone system with the rocker switch on the KSU. Wait 30 seconds and power up the analog terminal adapter (plug in its power cord).

  • Page 103: Getting Around In The Protegé Software

    Chapter 11: Programming the Sprint Protegé CTX Select Programming then press Enter. The Database Programming menu appears. Initially you should not make changes—just look around. You can escape each successive section level by pressing Escape and either accepting or rejecting changes. (You are asked to confirm only if you pressed any keys while in that section that changed the programming of the switch.) : All programming is done in the “scratchpad”...

  • Page 104: Setting Up Voice Mail Port Types

    Telephone Switching Systems for Amanda@SOHO The arrow keys move you to different fields on the screen. Page Up and Page Down move you to different pages of data if the screen contains more information than can fit on your monitor at one time. For example, there may be 3 pages of data, each labeled [1/3], [2/3], or [3/3].

  • Page 105: Setting Up Hunt Groups

    Chapter 11: Programming the Sprint Protegé CTX Change the port type for each of the voice mail ports to V.M. (Page Down until you see the port number. Use the down arrow to move to that port’s row. Use the right arrow to move to the Port Type field. Press Enter until V.M. becomes its setting.) : An analog terminal adapter has two extension numbers: the one that the adapter is plugged into and the second higher extension that is 72...
  • Page 106 Telephone Switching Systems for Amanda@SOHO The Please Input Hunt Group Number screen appears. Type 1. The Uniform Call Distribution - Parameter Programming: Hunt Group 1 screen appears. : The hunt group pilot number is 430. The Attribute field is selected. Press the right arrow until Integrated VM becomes its setting.
  • Page 107 Chapter 11: Programming the Sprint Protegé CTX The Uniform Call Distribution - Hunt Group Member: Hunt Group 1 screen appears. 12. Include all the extensions that are voice mail extensions as members in the hunt group. (Use the right arrow to select a NULL member. Press Enter. Type the number of the extension.
  • Page 108 Telephone Switching Systems for Amanda@SOHO The Uniform Call Distribution - Parameter Programming: Hunt Group 2 screen appears. : The hunt group pilot number is 431. 16. The Attribute field is selected. Press Enter until UCD becomes its setting. 17. Press the down arrow until you reach the Name field.

  • Page 109: Setting Up Special Features

    Chapter 11: Programming the Sprint Protegé CTX (Use the right arrow to select a NULL member. Press Enter. Type the number of the extension. Press Enter. Repeat for each extension. Press Escape and enough Ys to return to the previous screen. Or exclude the extension that will be the last port of the voice mail unit from this group to avoid notification call collisions to incoming calls.) 24.
  • Page 110 Telephone Switching Systems for Amanda@SOHO The Call Handling - Category 2 screen appears. Increase the VM Dialing Ratio Tone Time to 150 ms. No other changes are necessary to this Category so press Escape and answer Y for Yes to save the changes. Also press Y for Yes to override the existing file.
  • Page 111 Chapter 11: Programming the Sprint Protegé CTX The Call Handling menu reappears. Select Category 4. The Call Handling - Category 4 menu screen appears. 10. If you want to allow answering machine emulation, set it to Y for Yes. 11. You can also set the sounds heard by a caller on No Ring Transfer, Transfer, and Recall as Music on Hold (MOH) or Ringback Tone.

  • Page 112: Displaying The Name Vmail On A Notification

    Telephone Switching Systems for Amanda@SOHO Displaying the Name VMAIL on a Notification To have telephones display VMAIL on a notification: From the Database Programming menu, select Resource then press Enter. The Resource menu appears. Select User Names then press Enter.

  • Page 113: Programming Buttons

    Chapter 11: Programming the Sprint Protegé CTX Programming Buttons To make voice mail easier to use, you should program the buttons on each telephone. You must first decide the physical location on each telephone of each button you wish to represent the following features.
  • Page 114 Telephone Switching Systems for Amanda@SOHO To program the buttons: From the Database Programming menu, select Feature Key then press Enter.
  • Page 115 Chapter 11: Programming the Sprint Protegé CTX The Feature Key menu appears. Select Ext Feature Key Programming then press Enter. Enter the extension directory number of the telephone to be programmed. (For exam- ple, 201). The screen indicates the type of telephone it sees as the Current Type. Press Enter.
  • Page 116 Telephone Switching Systems for Amanda@SOHO...
  • Page 117 Chapter 11: Programming the Sprint Protegé CTX You can program the buttons as you see fit as to their physical location on the tele- phone. Select the button to be the DND button then press Enter. The Function menu appears. Select Feature Key then press Enter.
  • Page 118 Telephone Switching Systems for Amanda@SOHO The code line appears at the bottom of the screen. 10. The F needed for the code is already entered for you. Add the numeric part (the num- ber 4) then press Enter. 11. Select the button to be the MSG button then press Enter.

  • Page 119: Setting Up Call Forwarding

    Chapter 11: Programming the Sprint Protegé CTX 30. You must now send the programmed information to the KSU for it to work. 31. Press F4 to send. 32. Select ALL then press Enter. The Send of ALL will take approximately 5 minutes. : At this point telephones with mailboxes already set up could manually forward their telephones back to the integrated hunt group 430 and it would work.
  • Page 120 Telephone Switching Systems for Amanda@SOHO The Extension Application - System Preset Forward Path screen appears. Select the Path No. 1 row. Press Enter in the Path Name column. Type VMAIL as the path name then press Enter. Press the right arrow until you reach the Point 1 column then press Enter.
  • Page 121 Chapter 11: Programming the Sprint Protegé CTX The Extension Application - System Call Forward Timer screen appears. 11. You might want to adjust the time for the Forward Start Timer from its default of 20 seconds. 12. Press Escape to exit. Press Y for Yes to confirm your exit, Y for Yes to save your changes.
  • Page 122 Telephone Switching Systems for Amanda@SOHO The Extension Application - Extension Preset Forward Path screen for that extension appears. Each telephone can have three separate paths. Under Forward Path A, enter the num- ber 1. The Path Name will automatically indicate VMAIL due to previous program- ming.
  • Page 123 Chapter 11: Programming the Sprint Protegé CTX The Extension Application - Extension Preset Forward Table screen for that extension appears. 18. Enter the extension number to be programmed to automatically call forward. 19. Under Path A, selecting Y in the rows for ICM, Transferred, DND, No Answer, Day, and Night is recommended.

  • Page 124: Setting Up The Ringing

    Telephone Switching Systems for Amanda@SOHO Setting Up the Ringing To set up the ringing for the system: From the Database Programming menu, select C.O. Line then press Enter. The C.O. Line menu appears. Select Ringing Position then press Enter. The C.O. Line - Ringing Position screen appears Select the C.O.

  • Page 125: Notification And Integration Files

    For each telephone switching system, Amanda@SOHO stores files with notification, dial code, and integration information. When you select a telephone switching system, Amanda knows which files to use for your switch. The files contain: • The tokens that turn the message waiting light on are in c:\amanda\pbx.db\230.on.
  • Page 126 Telephone Switching Systems for Amanda@SOHO This file contains the tokens “-#*96,%E”. • The dial codes and integration strings used by the switch are in c:\amanda\pbx.db\230.pbx. This file contains the following lines: Sprint CTX/MTX #################################################### # Sprint CTX/MTX #################################################### dl_dtwait F-...

  • Page 127: Programming The Toshiba Dk Series

    • 1 DTMF Receiver Card QRCU • 1 Single-Line (Analog) Station Card QSTU The DK-16 and DK-16e can support all four Amanda ports. The hardware needed includes all of the following: • 1 DTMF Receiver Card K4RCU • 1 Single-Line (Analog) Station Card KSTU (or RCTU) You also need a 20-button Toshiba telephone set hooked up to Extension 10.

  • Page 128: Coding For The Single-Line Station Cards

    Telephone Switching Systems for Amanda@SOHO Toshiba DK-16 and DK-16e Coding for the Single-line Station Cards Program 03 supports flexible PCB cabinet and slot assignments. Use it to code your single-line station cards. To code the single-line station cards, do Program 03: Dial *#*#1*2*3.

  • Page 129: Managing Message Waiting Lights

    12. Press Spkr. 13. Dial ##. 14. Press Hold. Managing Message Waiting Lights Only Amanda should be able to turn message waiting lights on and off. To ensure that only Amanda lights these lights, do Program 10-2: Dial *#*#1*2*3. Press Spkr.

  • Page 130: Notification And Integration Files

    For each telephone switching system, Amanda@SOHO stores files with notification, dial code, and integration information. When you select a telephone switching system, Amanda knows which files to use for your switch. The files contain: • The tokens that turn the message waiting light on are in c:\amanda\pbx.db\250.on, c:\amanda\pbx.db\251.on, and c:\amanda\pbx.db\252.on.
  • Page 131 Chapter 12: Programming the Toshiba DK Series dl_prefix # What to dial BEFORE dialing the User ID extension dl_suffix H # What to dial AFTER dialing the User ID extension dl_init # What to dial when the system first starts up dl_stop # What to dial when the system performs a shutdown dl_pickup...
  • Page 132 Telephone Switching Systems for Amanda@SOHO tmo_dtwait 4 # Number of seconds to wait for dialtone detection flashtm 55 # Number of 1/100 seconds to use for Flash time dt_answer # Which DTMF tone to listen to for answer detection dt_hangup D...

  • Page 133: Programming The Vodavi Dhs

    Chapter 13: Programming the Vodavi DHS Creating Ports When you create stations for the Vodavi DHS, you start with station 10. If, for example, stations 10 through 15 are for users, you might use 16 (on a two-port system) or 16 and 17 (on a four-port system) as the voice mail ports.

  • Page 134: Using The Starplus Telephone

    Telephone Switching Systems for Amanda@SOHO Using the Starplus Telephone You program the Vodavi DHS using the Starplus telephone shown in the figure below.

  • Page 135: Programming Voice Mail

    Chapter 13: Programming the Vodavi DHS Programming Voice Mail This section explains how to set up the Vodavi DHS to work with Amanda as an automated attendant. To start programming the Vodavi DHS: Press the Feature button. (FEAT is beneath the HOLD button to the right of the keypad.)
  • Page 136 Telephone Switching Systems for Amanda@SOHO Press the Next softkey until the display shows: VM PORT: N back next Press the Change softkey to change the N to Y for Yes. Press the Next softkey. The display shows: SHOW STA: bksp next Repeat steps 3 through 8 for each remaining voice mail port.
  • Page 137 Chapter 13: Programming the Vodavi DHS Press the Change softkey to change the N to Y for Yes. Press the Next softkey. The display shows: GROUP MEMBER back next show This is where you assign the voice mail extensions to the ports. Press the Show softkey.
  • Page 138 Telephone Switching Systems for Amanda@SOHO The display shows: CO LINE 1: N back next 17. Press the Change softkey to change the N to Y for Yes. 18. Press the Next softkey. The display shows: CO LINE 2: N back next 19.
  • Page 139 Chapter 13: Programming the Vodavi DHS Press the Change softkey. Enter 7 using the keypad. The display shows: XFR PREFIX: 7 bksp save Press the Save softkey. 10. Press the Next softkey. The display shows: SUFFIX DGT: 7 back next 11.

  • Page 140: Information About Prefixes And Suffixes

    Telephone Switching Systems for Amanda@SOHO Information about Prefixes and Suffixes When a voice mail system is connected to the Starplus DHS via SLT ports, the operation of the voice mail system can be greatly enhanced by preprogramming digit codes strings that allow the caller entering voice mail to go to the appropriate menu level.

  • Page 141: Forwarding Telephones On No Answer

    Chapter 13: Programming the Vodavi DHS Forwarding Telephones on No Answer The following procedure should be performed on each user’s telephone. To forward to voice mail on no answer: Press the Feature button. (FEAT is beneath the HOLD button to the right of the keypad.) Dial #3.

  • Page 142: Speed-Dialing

    Telephone Switching Systems for Amanda@SOHO Speed-dialing The flex buttons (STA 10 to STA 21) can be programmed to speed-dial commonly called telephone numbers. First you must store the number to be speed-dialed in a bin, a storage location in the software database. Then you assign a flex button to the bin’s number.
  • Page 143 Chapter 13: Programming the Vodavi DHS To program a flex button to speed-dial a telephone number: Press the Feature button. (FEAT is beneath the HOLD button to the right of the keypad.) Dial #3. Press the flex button to be assigned (for example, STA 21). The display shows: STATION Press the Change softkey.
  • Page 144 Telephone Switching Systems for Amanda@SOHO Press the Next softkey until the display shows: 4. RESOURCES back next show Press the Show softkey. Press the Next softkey until the display shows: SYSTEM SPEED NO back next show Press the Show softkey.

  • Page 145: Using Amanda As A Backup Attendant

    Chapter 13: Programming the Vodavi DHS Using Amanda as a Backup Attendant If you want to use Amanda as a backup attendant during the day, you need to set up an alternate answering position. Calls that go unanswered at the attendant assigned telephone ring at the Alternate Position following expiration of a timer.

  • Page 146: Transferring Calls

    Telephone Switching Systems for Amanda@SOHO Press the Show softkey. The display shows: SYSTEM TYPE: PBX back next show Press the Next softkey. The display shows: 1. STATION back next show Press the Next softkey until the display shows: 3. CALL HANDLING...

  • Page 147: Switching Between Day And Night Service

    For each telephone switching system, Amanda@SOHO stores files with notification, dial code, and integration information. When you select a telephone switching system, Amanda knows which files to use for your switch. The files contain: • The tokens that turn the message waiting light on are in c:\amanda\pbx.db\260.on.
  • Page 148 Telephone Switching Systems for Amanda@SOHO Vodavi Starplus DHS #################################################### # Vodavi Starplus DHS #################################################### dl_dtwait F- # Dial code to put a caller on transfer hold dl_ndtret - # Dial code to use when there is no transfer dialtone: dl_rnaret F-...

  • Page 149: Programming The Win 36D

    Chapter 14: Programming the WIN 36D Getting Started This chapter covers the WIN 36D and 36DX. To connect Amanda@SOHO to a WIN 36D, you need: • One DTMF card (PW-13084B 24D DTMF MLS) • One of the following: • One ULC-D card and two 2STL cards (for four analog ports) •...

  • Page 150: Programming The Hunt Group

    Telephone Switching Systems for Amanda@SOHO The following diagram shows the WIN telephone: SPKR HOLD FEAT WAIT OPER Programming the Hunt Group The hunt group should be a Master 1 hunt group. A Master 1 hunt group hunts in a straight line through the hunt group if the call is transferred to the pilot of the hunt group.
  • Page 151 Chapter 14: Programming the WIN 36D Dial 3. The display reads: 3:MAST 1 Press the HOLD key. The display reads: SEC EXT NO=000? (Optional) If you want a secretarial overflow station, dial that station number. Press the HOLD key. Press the CO8 key to save your data and exit program 308. The display reads: QUIT Press the HOLD key.
  • Page 152 Telephone Switching Systems for Amanda@SOHO 18. Press the CO8 key to save your data and exit program 307. The display reads: QUIT 19. Press the HOLD key. The display reads: PROGRAM NO. ?_ 20. Dial 309. The display reads: 309:PORT ASSIGN 21.
  • Page 153 Chapter 14: Programming the WIN 36D 30. Dial 2. The display reads: 2:OFF 31. Press the HOLD key. Information about the next station appears. 32. Repeat steps 30 and 31 for each extension in the hunt group. 33. Press the CO8 key to save your data and exit program 406. The display reads: QUIT 34.

  • Page 154: Turning Off The Mit Tone

    The current date and time appear on the display. Turning Off the MIT Tone The WIN 36D makes a message indicator tone (MIT) that can throw Amanda off. To turn off the MIT tone: Press FEAT + 01# + FEAT + FEAT (to start programming).

  • Page 155: Programming Call Forwarding

    Chapter 14: Programming the WIN 36D Press the HOLD key. The display reads: MODE=1 Dial 2. The display reads: 2:NO Press the HOLD key. The display reads: MODE=2? Press the CO8 key to save your data and exit program 414. The display reads: QUIT Press the HF key to stop programming.
  • Page 156 Telephone Switching Systems for Amanda@SOHO Dial the extension (18, for example) to which the call should be forwarded when extension 10 is busy. The display reads: S10:cf TO S18 Press the HOLD key to move to S11. Repeat steps 4 and 5 for each extension that should be forwarded.
  • Page 157 Chapter 14: Programming the WIN 36D Press the HF key to stop programming. The current date and time appear on the display. To call forward no answer by day: Press FEAT + 01# + FEAT + FEAT (to start programming). The display reads: PROGRAM NO.

  • Page 158: Programming Voice Mail Extended Inband Signaling

    Telephone Switching Systems for Amanda@SOHO Press the HOLD key. The display reads: S10:cf TO S00? Dial the extension (18, for example) to which the call should be forwarded when extension 10 is busy. The display reads: S10:cf TO S18 Press the HOLD key to move to S11.

  • Page 159: Using Amanda As A Primary Automated Attendant

    Using Amanda as a Primary Automated Attendant Program 507 defines the type of trunk for each CO line. To use Amanda as an automated attendant, each CO line must be set to 2: DIL. Then, using programs 505 and 506, you make the first extension in your hunt group the DIL station for day and night.
  • Page 160 Telephone Switching Systems for Amanda@SOHO Dial 507. The display reads: 507:DISA TRK SET Press the HOLD key. The display reads: CO01:TYPE =1 Dial 2. The display reads: CO01:TYPE =2 Repeat steps 3 and 4 for each CO line you are using.

  • Page 161: Making Amanda A Backup Attendant

    The current date and time appear on the display. Making Amanda a Backup Attendant Program 507 defines the type of trunk for each CO line. To use Amanda as a backup attendant, each CO line must be set to 2: DIL. Then, using programs 505 and 506, you make extension 10 the DIL station for day and night.
  • Page 162 Telephone Switching Systems for Amanda@SOHO Press the CO8 key to save your data and exit program 507. The display reads: QUIT Press the HOLD key. The display reads: PROGRAM NO. ?_ Dial 505. The display reads: 505:DAY DIL STA Press the HOLD key.

  • Page 163: Making Amanda A Voice Messaging Center

    The current date and time appear on the display. Making Amanda a Voice Messaging Center Follow the steps in “Making Amanda a Backup Attendant” on page 153, but do not program station 10 to call forward no answer to the hunt group.
  • Page 164 Telephone Switching Systems for Amanda@SOHO...

  • Page 165: Index

    Index Symbols Numerics .off .off file Panasonic KXTD 1232 AT&T Partner II AT&T Partner Plus Panasonic KXTD 1232 Comdial Iwatsu Adix Toshiba NEC Electra II 10-2 NEC Electra, Level I Toshiba Panasonic DBS 824 Panasonic KXTD 1232 Panasonic KXTD 1232 Samsung DCS 2.2/Compact Sprint CTX/MTX WIN 36D and 36DX...
  • Page 166 158 Telephone Switching Systems for Amanda@SOHO 151.pbx 1-67 AT&T Partner II NEC Electra, Level I AT&T Partner Plus 170.off WIN 36D and 36DX 170.on 170.pbx WIN 36D and 36DX 171.off 171.on WIN 36D and 36DX 171.pbx 191.off WIN 36D and 36DX 191.on...
  • Page 167 Index 159 AT&T Partner Plus AT&T Partner II extensions to hunt group AT&T Partner Plus Night Service 152, 153 WIN 36D and 36DX Comdial extensions to hunt group AT&T Partner II line groups AT&T Partner Plus prime line Panasonic KXTD 1232 voice mail ports to hunt group voice mail to private line Panasonic KXTD 1232...
  • Page 168 160 Telephone Switching Systems for Amanda@SOHO VMS Cover feature back Voice Mailbox Transfer Vodavi DHS AT&T Partner Plus backing up Do Not Disturb 8, 9 Sprint Night Service database VMS Cover feature backup attendant Voice Mailbox Transfer AT&T Partner II Comdial AT&T Partner Plus...
  • Page 169 Comdial forwarding no answer integration files Panasonic DBS 824 notification files transferred to voice mail connecting Samsung NEC Electra, Level I to Amanda busy controlling unauthorized phone use call types AT&T Partner II direct AT&T Partner Plus 89, 91 direct inward dial...
  • Page 170 162 Telephone Switching Systems for Amanda@SOHO Samsung disconnect voice mail ports Iwatsu Sprint disconnect tone voice mail ports port disconnect signal type port pre-disconnect signal database Panasonic KXTD 1232 backup/restore tone day calls Samsung 84, 90 WIN 36D and 36DX...
  • Page 171 Index 163 VMS Cover feature emergency numbers Voice Mailbox Transfer AT&T Partner II Comdial creating list Direct Login AT&T Partner Plus Panasonic KX-T7230 creating list Panasonic KX-T7235 ending Samsung Panasonic KXTD 1232 message call programming Sprint entering copy features to all extensions Iwatsu mute button programming...
  • Page 172 164 Telephone Switching Systems for Amanda@SOHO Hunt Schedule procedure interval between rings Night Service Comdial AT&T Partner Plus Iwatsu assigning extensions Iwatsu Adix assigning outside lines integration files Hunt Delay procedure notification files Hunt Group Extensions procedure Hunt Schedule procedure...
  • Page 173 Index 165 KX-T7235 NEC Electra, Level I Panasonic KXTD 1232 1-67 telephone 4-06 KXTD 1232 4-15 Panasonic 4-16 65, 66 switch message keys Panasonic DBS 824 letters message waiting Iwatsu Iwatsu coding clear message light code lights send message light on code Comdial Sprint message waiting...
  • Page 174 166 Telephone Switching Systems for Amanda@SOHO interior ring patterns NEC Electra, Level I master hunt group Panasonic KXTD 1232 memory block 1-1 programming memory block 1-18 Sprint memory block 1-2 programming memory block 4-10 night ringing memory block 4-14 Comdial...
  • Page 175 PanasonicDBS 824 Sprint call forwarding creating voice mail telephone diagram Toshiba using Amanda as a primary auto attendant programming voice mail ports password power failure AT&T Partner II AT&T Partner II telephone access Night Service button...
  • Page 176 168 Telephone Switching Systems for Amanda@SOHO AT&T Partner Plus AT&T Partner Plus Night Service button Comdial preference call forwarding Comdial call transfer recall ringing line delay ring for private line programming ringing line Direct Login Button prefixes hunt groups Vodavi DHS...
  • Page 177 Index 169 features restoring 97, 116 hunt groups Sprint intercom (ICM) database keys returned night mode Comdial password caller on hold ring no answer caller transferred transferred calls Samsung Toshiba caller transferred Program 03 ring back tone Program 10-2 Iwatsu Program 31 setting single-line station cards...
  • Page 178 170 Telephone Switching Systems for Amanda@SOHO AT&T Partner II softkeys hunt groups Vodavi DHS Night Service speakers AT&T Partner Plus Samsung 90, 91 hunt groups speaker answer tone Sprint speed hunt groups Iwatsu security port DTMF speed Samsung speed dial password for programming AT&T Partner II...
  • Page 179 Index 171 telephones ring back tone NEC Electra II ring on transfer NEC Electra, Level I transfer Panasonic KXTD 1232 Samsung 90, 91 specific telephone assigned to which extension busy 89, 91 dial tone PanasonicDBS 824 disconnect 90, 91 WIN 36D and 36DX Do Not Disturb 90, 91 template...
  • Page 180 172 Telephone Switching Systems for Amanda@SOHO Samsung Vodavi DHS, night service 134, 135 fails Vodavi DHS, speed-dialing Sprint Vodavi Starplus DHS calls to voice mail integration files tone voice mail transferring, Vodavi DHS, coworkers Panasonic DBS 824 transferring, Vodavi DHS, outside caller...

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