1. Manuals
  2. Brands
  3. Amanda Manuals
  4. Software
  5. Amanda@Work.Group/Windows Version 3.xx
  6. Installer's manual

Amanda @Work.Group/Windows Version 3.xx Installer's Manual

Hide thumbs
Table of Contents

Advertisement

Quick Links

Download this manual
Installing
Am
nd
@Work.Group/
A
A
Windows
Version 3.xx
Installer's Guide: 8/15 Edition

Advertisement

Table of Contents
loading

Related Manuals for Amanda Amanda@Work.Group/Windows Version 3.xx

Summary of Contents for Amanda Amanda@Work.Group/Windows Version 3.xx

  • Page 1 Installing @Work.Group/ Windows Version 3.xx Installer’s Guide: 8/15 Edition...

  • Page 2: Copyright And Trademark Notices

    Limited Warranty on Software The Amanda Company warrants the media on which the software is recorded to be free from defects in materials and faulty workmanship for a period of 90 days from the date the software is delivered.

  • Page 3: Fraudulent Usage Advisory

    Amanda software, is able to prevent such unauthorized usage. The Amanda software is likewise unable to prevent such uses as may constitute an invasion of privacy or other tort. THE...
  • Page 4 Installing Amanda@Work.Group/Windows • Telephony terms, such as station side, CO, single-line, hunt group, pilot number, pickup group, coverage path, hookflash, call forward ring-no-answer, call forward busy, DTMF, and tone patterns. • The difference between RJ-11 and RJ-14 connectors. • The difference between the functions of the telephone switching system and Amanda.

  • Page 5: Table Of Contents

    Running Amanda Server as a Standalone ....... . . 21...
  • Page 6 Configuring Amanda........
  • Page 7 Application ........... .167 Translating to Amanda’s Tokens ........167 Result.
  • Page 8 What to Do When…..........229 Amanda Does Not Transfer the Call ....... . .229 Caller Doesn’t Hear the Busy Message or RNA Greeting .
  • Page 9 Installing the MVIP Cable ..........252 Configuring Amanda to Use the ATI Board ......252 Appendix E: Other Cards and Devices .
  • Page 10 Installing Amanda@Work.Group/Windows...

  • Page 11: Introducing Amanda

    • No LPT2 port (if disabled, it must be non-interfering). • To operate Amanda as a voice server over a network, you need a LAN that is not at I/O 300-310. • Ten clients connections for Amanda clients such as Amanda Administrator and Amanda Messenger.

  • Page 12: Environmental Requirements

    The computer on which Amanda is installed must be used only for Amanda. Depending on what lines from your PBX are connected to Amanda and when calls are sent to Amanda to be processed, Amanda can serve you or your customer in a variety of ways.

  • Page 13: Purpose Of This Guide

    Configured as an off-duty attendant: Amanda provides 24-hour access to your company and its employees when an operator is unavailable. In this case, the telephone switching system sends all incoming calls to Amanda while the office is closed. Configured as a voice messaging center: Amanda takes messages and allows users to send, store, and forward messages, increasing productivity and enhancing inter-office communication.

  • Page 14: End User Support

    End user support covers the actual usage of Amanda through the telephone, such as picking up messages, sending messages, changing greetings, and using distribution lists. Registered Amanda sites receive free end user support for the life of their systems. Be sure to send in your registration card! System Administration Support System administration support covers the configuration of Amanda;...

  • Page 15: Getting Started

    Logging On to Amanda Amanda runs as a service at startup. You log on so that you can run the Setup utility, etc. To start the computer and log on: Turn on the computer.
  • Page 16 The Services window appears. It has toolbar buttons for Start and Stop that look like the play and stop buttons on a tape player. Select Amanda in the Service list box. Click the Start button. To check Amanda’s service properties: •...

  • Page 17: Shutting Amanda Down

    This section explains how to navigate from one tab to another, setting options correctly. You can use the Setup utility while the Amanda system is running, but your changes do not go into effect until the next time you start Amanda.
  • Page 18 Installing Amanda@Work.Group/Windows To run the Setup utility: From the Start menu, select Start Programs Amanda Server Setup. The Amanda Setup dialog box opens, displaying the Global Settings parameters. To define global settings: : See “Chapter 5: Configuring Amanda” for more information.Use the First Use Questionnaire to determine what configuration options must be set.
  • Page 19 Chapter 2: Getting Started You click the triangular button to see the possible settings: If the parameter is a number, you usually use a spin box to select the setting. Clicking the upper triangular button raises the number. Clicking the lower button reduces the number.
  • Page 20 Select the parameter you need from the parameter list box. Select a value, often a mailbox number, for each port. This dialog displays the maximum number of ports that the Amanda system can support. You only need to set the ports that you use.
  • Page 21 Select the Telephone Switch Integration tab. You will be setting dial codes for PBX 1 and PBX 2 (if you have a second switch- ing system attached to your Amanda system.) Use the correct group box for the switch (PBX 1 or PBX 2).

  • Page 22: Dial Code

    Installing Amanda@Work.Group/Windows Type the codes in the text boxes. Select numbers of seconds and partial seconds for dial tone detection and flash time. Click OK until you return to the Switching System Integration tab. Click Apply (and another tab) or OK (to exit).
  • Page 23 Select the Telephone Switch Integration tab. You will be setting dial codes for PBX 1 and PBX 2 (if you have a second switch- ing system attached to your Amanda system.) Use the correct group box for the switch (PBX 1 or PBX 2).
  • Page 24 Installing Amanda@Work.Group/Windows The Integration Patterns dialog box opens. If no integration patterns have been set for this switching system, the dialog looks like the following figure: If some integration patterns have been set, the dialog box looks similar to the fol- lowing figure: Click Add to create another integration pattern.
  • Page 25 Integration settings are stored in the 1001.PBX or 2001.PBX file. To define serial port settings: You define serial port settings for any serial ports used by Amanda, for example, for faxing and serial integration (SMDI). See “Using a Fax Modem” on page 85 for more information about using a fax modem with Amanda.
  • Page 26 To define fax settings (in addition to those for the serial port): See “Using a Fax Modem” on page 85 for more information about using a fax modem with Amanda. You might also need to use the Hot Box Settings tab. See “Detecting a Fax Machine Automatically” on page 90.
  • Page 27 Fax settings are stored in the install.cfg file. To define hot box settings: A hot box is mailbox to which Amanda goes when the system detects special PCPM tones. You can have up to 24 hot_boxes. For example, you can configure a hot_box to detect connections from TDD machines for deaf communications.
  • Page 28 While logged into a mailbox, a user presses 7 to reach special options, then a digit, 0-9, depending on what you specify here. Then Amanda executes the tokens in the extension field of the mailbox you specify for that digit.

  • Page 29: Using Accucall Wizard To Create A Pcpm Tone Table

    Using AccuCall Wizard to Create a PCPM Tone Table The Brooktrout drivers in your Amanda voice server must be trained to recognize the tones your telephone switching system uses for busy, hangup, and so on. AccuCall Wizard is a painless way to determine the frequency and cadence of tones. If it is not successful...

  • Page 30: Setting Up Pcanywhere Software

    Follow the instructions in “Using AccuCall Wizard” on page 57. Setting Up pcANYWHERE Software Your Amanda voice server comes with an external data modem and a copy of pcANYWHERE 9.2, an application that allows The Amanda Company customer service representatives to dial into your Amanda system. You can run pcANYWHERE over a TCP/IP network instead of the modem—if that is more convenient.

  • Page 31: Running Amanda Server As A Standalone

    The Amanda Server computer must have a PDC account so that it can be logged into the network. You must configure the Amanda computer for the same domain as the other computers on the network and assign it a static (fixed) IP address.

  • Page 32: Setting Network Properties

    Select the Internet protocol and click Properties. Configure the Amanda system with an IP address and subnet mask using the same TCP/IP scheme as the other computers on your network. See your network administrator for a fixed IP address you can assign to the WorkGroup II system.

  • Page 33: Creating An Nt Emergency Repair Disk

    NT system. Only create this disk AFTER rebooting the computer so that all the network settings you specified are in effect. (This is the reboot mentioned in “Attaching Amanda Server to a Network” on page 21—not an additional one.) To create the NT Emergency Repair Disk: Have a floppy disk ready for use (it doesn’t have to be formatted).
  • Page 34 Installing Amanda@Work.Group/Windows...

  • Page 35: Defining Dial Codes

    Setup utility. Yours may be based on an older version of Amanda that did not have the switching system names in the files. If so, yours may be identified by Setup as “not defined.”...
  • Page 36 Installing Amanda@Work.Group/Windows Select the Telephone Switch Integration tab. Most companies have only one telephone switching system and it is probably already listed as the current switch in the PBX 1 group box. However, your company may have two telephone switching systems.
  • Page 37 Chapter 3: Defining Dial Codes The Dial Codes dialog box opens. Some codes may have been preset for this telephone switching system, but you can change them, if necessary, and add others. Pressing the Tab key moves you from one code to the next. Use the following Dial Codes Table to understand each of the codes displayed on the screen.

  • Page 38: Transfer Hold

    30. What to dial when there is The code Amanda dials to return to the caller if both of the following are true: no transfer dial tone: You configure Amanda to wait for a transfer dial tone before transferring a call to...
  • Page 39 During supervised transfers, Amanda dials this code to complete the call transfer af- caller to an extension: ter detecting an answer at the called extension. If call screening is ON, Amanda dials this code only after the user at the extension accepts the call.
  • Page 40 Amanda to transfer a call. In this case, this number should be greater than 0. Use 0 when Amanda does not wait for a dial tone (as when the telephone switching system returns stutter dial tone or silence on a transfer).

  • Page 41: Defining Integration Patterns

    Many telephone switching systems are programmable, so patterns supplied by The Amanda Company can still need modification. When The Amanda Company could not supply integration patterns, you can usually find them in the manual that comes with your telephone switching system.
  • Page 42 Installing Amanda@Work.Group/Windows This process makes a backup copy of your current switching system settings—if you had any. The backup file is named 1001.BAK or 2001.BAK and can be renamed to 1001.PBX or 2001.PBX at a later date to restore the original settings—if appropriate.
  • Page 43 Chapter 4: Defining Integration Patterns The Integration Patterns dialog box opens. This dialog box may have no settings as shown in the next figure. Or it may come with several predefined integration patterns for your telephone switching system. The next two figures show the predefined integration patterns for a Toshiba model and an AT&T model.

  • Page 44: Creating Test Patterns

    In the Integration First Digit Timeout spin box, select a number of tenths of seconds. A value of 0 prevents integration. Any other value is the amount of time that Amanda will wait for information from the telephone switching system. A suggested value for this timeout is 10 (which equals 1 second).

  • Page 45: Running The Tests

    Create a Direct Inward Line by having an outside CO trunk line ring at an exten- sion that will forward on Ring No Answer and Busy to Amanda. Tests 5 and 6 be- low do not have CO line identification enabled. Tests 7 and 8 do.

  • Page 46: Reading The Trace File

    The # sign indicates a Ring No Answer forwarded call, and the 123 (for example) is the extension that forwarded the call to Amanda. These digits could be any combina- tion of DTMF digits. For example, the AT&T Partner sends:...
  • Page 47 The integration pattern from Test 3 may be identical to the pattern from Test 1 (except for the extension number). If so, draw a line through it. If not, then your switch sends a unique busy forwarded integration to Amanda. For example, the pattern may look like “*123”. The “*” denotes a busy forwarded call, and the “123”...

  • Page 48: Adding Integration Patterns

    Administering Amanda@Work.Group/Windows for information about JOVE. Using Setup To define DTMF integration patterns using the Setup utility: From the Start menu, select Start Amanda Server Setup. The Amanda Setup dialog box opens. Select the Telephone Switch Integration tab.
  • Page 49 Chapter 4: Defining Integration Patterns Most companies have only one telephone switching system and it is probably already listed as the current switch in the PBX 1 group box. However, your company may have two telephone switching systems. If the wrong telephone switching system is current or no telephone switching system has been selected, select the switching system for which you are setting dial codes from the current switch drop-down list box.

  • Page 50: Using Jove

    In the Integration First Digit Timeout spin box, select a number of tenths of seconds. A value of 0 prevents integration. Any other value is the amount of time that Amanda will wait for information from the telephone switching system. A suggested value for this timeout is 10 (which equals 1 second).

  • Page 51: Using Character Codes

    ‘#00#ee# : The 10 is a suggested value for the timeout. 10 equals 1 second. Any other value is the amount of time that Amanda will wait for informa- tion from the telephone switching system. In some cases you may need a value of 15 or 20.
  • Page 52 (or rrrr and ssss) fields set. Information regarding where the call came from (for handling message replies) If sss (or ssss) is found in the integration pattern along with b’s or r’s, Amanda recognizes mailbox sss as the sender of the message—if one is left.
  • Page 53 Chapter 4: Defining Integration Patterns current patterns. For example, you might add a second pattern for Direct calls ( 1***eee in our example) as . These are identical—except the first digit is missing in the ***eee second pattern. You can also try reducing the delay time (Delay option on SMDI tab in Setup utility).
  • Page 54 Installing Amanda@Work.Group/Windows...

  • Page 55: Configuring Amanda

    This chapter contains a questionnaire that helps you determine exactly how your customer needs his Amanda system to be set up. It also guides you as you configure an Amanda system for the first time. Fortunately, The Amanda Company has configured Amanda so that over 90% of the configuration parameters need no change whatsoever.
  • Page 56 997. The configuration settings are stored on the Amanda server in C:\AMANDA\INSTALL.CFG. However, you reset them using the Setup utility. The Setup utility’s basic operation is explained in “Logging On to Amanda” on page 5. First Use Questionnaire Circle...
  • Page 57 The default is one ring on each port. when the operator cannot get to the (Amanda is being set up as a primary attendant.) phone within a certain number of rings? AFTER x...
  • Page 58 15) Do you want Amanda to tell the Mailbox 997 setting From the Options group box, select the Play Date & user the date and time a message Time check box.
  • Page 59 Chapter 5: Configuring Amanda First Use Questionnaire (Continued) Circle Location and/or Question Response Parameter Action 20) Do you want users to be able to Mailbox 997 setting From the Options group box, clear the Call Screening turn call screening on and off? Lock check box.
  • Page 60 To create a company-wide custom greeting, record a greeting for some mailbox (e.g., 445), then use DOS on the Amanda server after shutdown to copy it (e.g., C:\VMB.DB\5\445 \GRT1.VOX) as GRT1.VOX for each mailbox as- signed to a user.
  • Page 61 Location and/or Question Response Parameter Action 27) Do you want Amanda to let the Mailbox 997 setting From the Options group box, select the Identify user know who the call is for? Called Party check box. (This is primarily for people who...
  • Page 62 (You can offer information in more than one language, ask for details.) 35) Will Amanda be connected to a Global settings parameter Set the parameter to 1. printer so that you can print reports? is lpt_port Set the parameter to 0, which is the default.

  • Page 63: Configuring A New Installation

    The following is a complete list of the default (and recommended) mailboxes in case you need to change (or set) them. If two departments share an Amanda system, you might use these mailboxes for one department and create another set for the other department. (For more information about sharing an Amanda system, see “Sharing Amanda”...
  • Page 64 Mailbox used to receive incoming fax messages and store them in the previous mailbox accessed. To use this global fax mailbox, you must have at least one fax modem connected to Amanda and assign a menu option to go to mailbox 10000.

  • Page 65: Configuring The Brooktrout Driver

    In some cases, you may need to change settings for your Brooktrout Driver using Brooktrout’s Configuration Wizard. For example, when calling some pager companies, Amanda gets only part of a ringback or no ringback sound at all. This confuses the Brooktrout version 2 driver. Amanda can treat...
  • Page 66 Installing Amanda@Work.Group/Windows...

  • Page 67: Defining Tone Patterns

    AccuCall Wizard. AccuCall Wizard Features Call progress tones, such as the busy, dial tone, and fast busy tones, provide Amanda with important information, which allows Amanda to control how Brooktrout voice boards manage Call Progress Monitoring (CPM). This is called Programmable Call Progress Monitoring (PCPM).

  • Page 68: Training The Brooktrout Voice Board

    Installing Amanda@Work.Group/Windows • You are connected to a PBX. • You have connected the first two ports of your first Brooktrout voice board to tele- phone extensions. Training the Brooktrout Voice Board AccuCall Wizard guides you as you train your Brooktrout board to recognize call progression tones from your telephone switching system.
  • Page 69 By default, AccuCall Wizard uses the name of the PBX as the file name. Type or click to browse for the path to your C:\AMANDA\PBX.DB\1001.TON or 2001.TON (the file in which the PCPM table will be stored). If the dial tone on your telephone switching system is continuous, select the Wait For Dialtone When Dialing This PBX check box.
  • Page 70 Installing Amanda@Work.Group/Windows Click Advanced to define custom tones or change the definition of the default tones (Ringing, Busy, and Hangup). Select the Ringing check box to train on the Ringing tone. Select the Busy check box to train on the Busy signal.
  • Page 71 Chapter 6: Defining Tone Patterns 10. Click Next>. The Channel 0 Configuration dialog box appears. 11. In the Extension Number text box, type the number for the first extension (connected to your Brooktrout voice board on channel 0). 12. Click Next>. AccuCall Wizard tests the telephone line at the first extension.
  • Page 72 Installing Amanda@Work.Group/Windows When AccuCall Wizard verifies that the first extension is present, the Channel 1 Con- figuration dialog box appears. 13. In the Extension Number text box, type the number of the second extension (con- nected to your Brooktrout voice board on channel 1).
  • Page 73 Chapter 6: Defining Tone Patterns The dialog box informs you about the status of the training. Current Tone Displays the name of the tone AccuCall Wizard is training. Action Displays the phase of training for the current tone. Progress Displays progress as a progress bar. You can press Cancel at any time during training, but it may take up to 10 seconds for AccuCall Wizard to stop after you press Cancel.

  • Page 74: Troubleshooting

    Installing Amanda@Work.Group/Windows For each tone, AccuCall Wizard displays one of the following messages: Message Definition Failed to train tone AccuCall Wizard was unable to train your Brooktrout voice board to recognize this tone, but it created a PCPM table containing the failed tone along with the other tones.
  • Page 75 Chapter 6: Defining Tone Patterns The Custom Tone Configuration dialog box appears. Type a name for this tone in the Tone Name text box. Select the Terminating check box if the custom tone should terminate voice functions. (Clear it otherwise.) Examples of terminating tones are the busy signal and a hangup.

  • Page 76: Configuration Examples

    Installing Amanda@Work.Group/Windows The Function, Channel, and Dial String options define a series of line setup instructions for AccuCall Wizard to follow. Set these so channel 0 receives the custom tone. For example, the pre-designed hangup tone uses the following instructions:...
  • Page 77 Chapter 6: Defining Tone Patterns To configure the Dial Tone tone: In the Custom Tone Configuration dialog box, type the name Dial Tone in the Tone Name text box. Clear the Terminating check box. Type a number from 1 to 255 in the PCPM Code text box. From the Type drop-down list box, select Other.

  • Page 78: Pre-Configured Tones

    Installing Amanda@Work.Group/Windows The Function, Channel, and Dial String options define a series of line setup instructions for AccuCall Wizard to follow. Function Channel Dial String Dial [any busy num- ber] According to these instructions, channel 0 dials any non-busy number to hear the network ring tone.
  • Page 79 Chapter 6: Defining Tone Patterns From the Type drop-down list box, select Ringback. The Function, Channel, and Dial String options define a series of line setup instructions for AccuCall Wizard to follow. Function Channel Dial String Dial EXT1 According to these instructions, channel 0 calls channel 1. Channel 0 then hears the Ring tone.

  • Page 80: Using Accucall For Windows

    Using the Monitor client, you’ll see the port go into PCPM while Amanda supervises the call. To test the RNA condition (ring-no-answer), allow the telephone to ring until the PCPM changes to RNA.

  • Page 81: Setting Up Your Test Environment

    The Open dialog box appears. • Select C:\AMANDA\1001.TON or C:\AMANDA\2001.TON then click OK. This chapter explains how to use the Tones and Filters tabs. Nothing is listed in the Tone Names list box if you are testing the first tone in a new PCPM table. See AccuCall for Windows help pages for details about the Start, Deglitching, and Answer tabs.

  • Page 82: Learning A New Tone

    Installing Amanda@Work.Group/Windows To give AccuCall for Windows the test environment information: On the Options menu, click Setup. The Setup dialog box appears. The settings you use here becomes the default settings used throughout AccuCall for Windows. In the Phone Number text box, type the number for the line to be accessed first or most frequently.
  • Page 83 For example, for Ring No Answer, this is the number of rings AccuCall for Windows will listen to before completing the test cycle. The Amanda Company recommends using 10. To identify a frequency that is within 40Hz of the PCPM table frequency as the PCPM table frequency, select the Align Frequency check box.
  • Page 84 Installing Amanda@Work.Group/Windows The Learning… dialog box displays the cadence and indicates that AccuCall for Win- dows is learning the tone. The tested tone’s on and/or off times are displayed in the Cadence Detected group box while AccuCall for Windows is learning the tone.
  • Page 85 Chapter 6: Defining Tone Patterns The Edit Tone dialog box appears. It displays the tone’s frequencies in the Frequency 1 and Frequency 2 text boxes. It displays cadence information in the Primary Cadence and Secondary Cadence group boxes. You usually don’t need to change any of the frequency and cadence setting if Accu- Call for Windows learned the tone successfully.
  • Page 86 Installing Amanda@Work.Group/Windows A value of -1 disables this feature. Do not use this feature if other tones also use the same frequencies. 16. Type a PCPM code in the PCPM Code text box. For example, ring tones are always 8. Busy and Reorder (or Fast Busy or Error) are always 7.

  • Page 87: Testing A Tone

    Chapter 6: Defining Tone Patterns The frequencies from the just-learned tone appear in the Undefined Frequencies list box—unless a frequency is identical to an existing filter’s frequency. Type the frequency’s exact value into one of the twelve text boxes in the Fil- ters box.
  • Page 88 Installing Amanda@Work.Group/Windows To test a tone: From the Tools menu, click Test PCPM Table. The Test dialog box appears. Enter the telephone number of the line that has the tone to be tested. If the dial tone on your telephone switching system is continuous, select the Wait For Dialtone check box.

  • Page 89: Adding A Tone Manually

    Chapter 6: Defining Tone Patterns The Testing… dialog box appears. Click one of the following: • Stop if you want to abort the test before it completes the assigned cycles. • Close to close the Testing dialog box after the test is finished. Adding a Tone Manually If you know all the settings for a tone’s traits, you can enter them all manually.

  • Page 90: Editing A Tone

    Installing Amanda@Work.Group/Windows The New Tone dialog box appears. Add the appropriate data then click OK. To add the tone’s frequency to the Filters window: Select the Filters tab (or from the View menu, click Filters). Add the new frequency and delete the old (unless it is used by another tone).

  • Page 91: Using Your Pcpm Table

    Chapter 6: Defining Tone Patterns You can use this check box to terminate functions in real time when the tone is detected. When selected, the tone must use one of the first four filters listed in the Fil- ter dialog box. To stop AccuCall for Windows from testing the frequency of the tone, select the Cadence Only check box.

  • Page 92: Recording A Tone

    These tones include the dial tone, busy tone, and ringing tone like those used by the public telephone network. Amanda and individual callers use call progress tones to determine how to respond during a call. For example, the busy signal indicates that the extension is busy.

  • Page 93: Recognizing Tones

    When it matches the incoming tone to the stored busy tone, the driver reports to Amanda that a PCPM code of 7 has be received. This lets Amanda know that the line is busy, and the system responds...
  • Page 94 Installing Amanda@Work.Group/Windows...

  • Page 95: Faxing

    Windows application that can print. Amanda Fax is an Amanda client. Using a Fax Modem You can use a fax modem on any Amanda@Work.Group/Windows system. The fax modem used in Amanda may be internal or external as long as it meets all of the following requirements: •...
  • Page 96 2 for COM port 2 (COM2), etc., but this is not necessary. The serial port is a logical port as understood by the Amanda system. The COM port is the physical port assigned to that logical port. For example, you can use define Serial Port 4 as COM port 1.
  • Page 97 Chapter 7: Faxing Scroll the dialog box to see additional fax parameters. Check your modem manual for the information you need to set these parameters.

  • Page 98: Suggested Settings

    Fax settings are stored in the install.cfg file. Suggested Settings The following modems have been used with Amanda with the following settings. This is not a comprehensive list, and many other modems work with Amanda. The following settings are not even guaranteed to work with your modem (even if your modem is one of those listed) because modem manufactures produce a variety of models and change their firmware from time to time.

  • Page 99: Using The Brooktrout Trufax/200 Board

    The Brooktrout TruFax/200 board is a two-port ISA board. Its driver supports up to 6 boards, giving Amanda the ability to have as many as 12 industrial-strength fax ports, in addition to 48 voice ports. You cannot simultaneously use both fax modems and TruFax boards.

  • Page 100: Detecting A Fax Machine Automatically

    Installing Amanda@Work.Group/Windows When using the TruFax boards from Amanda, only the following fax parameters are used: • Fax ID, an up to 20-character string used to identify your Brooktrout TruFax/200 board. Use the company name or the telephone number of your fax machine.

  • Page 101: Modifying The Pcpm Tone Table

    Windows for information about creating mailboxes. Scenario #1: Blind transfer to fax machine After calling Amanda, the caller presses the Start button on his fax machine during the Company greeting (or some other greeting). Amanda recognizes the tone and processes mailbox 994.

  • Page 102: Setting The Hot Box Options

    The caller dials a user and presses the Start button on his fax machine during the user’s greeting. Amanda recognizes the tone and processes mailbox 994. mailbox 994 tells Amanda to create a fax message for the user who was called. The Extension field for mailbox 994 contains tokens similar to the following:...

  • Page 103: Sending Faxes

    Imported as a fax message. To fax documents via Amanda voice server or create fax messages to be sent via Amanda Messenger, you need a fax modem attached to and properly configured for use with your Amanda voice server.
  • Page 104 Installing Amanda@Work.Group/Windows...

  • Page 105: Using Serial Integration

    Serial integration is a type of digital integration in which the telephone switching system uses the computer’s serial port to communicate to Amanda. A data line from the central office or telephone switching system sends information and instructions (about the caller and called party) to your on-site voice mail system.
  • Page 106 2 for COM port 2 (COM2), etc., but this is not necessary. The serial port is a logical port as understood by the Amanda system. The COM port is the physical port assigned to that logical port. For example, you can use define Serial Port 4 as COM port 1.

  • Page 107: Telephone Switching Systems

    You must also modify your integration patterns to include the SMDI information shown below. The patterns are created using the Setup utility, the Telephone Switch Integration tab, and the Integration Patterns button for the correct PBX. You settings are stored in C:\AMANDA\PBX.DB\1001.PBX or 2001.PBX file.
  • Page 108 20 as the setting for the Integration First Digit Timeout spin box. (20 equals 20 tenths of seconds or a total of 2 seconds, causing Amanda to timeout after 2 seconds if the packet has not been received)

  • Page 109: Nec 2000 And Nec 2400

    Chapter 8: Using Serial Integration Light OFF: @S(1,'RMV:MWI 0000%U!\D') : The message codes above are for a 4-digit and 3-digit station plan. To modify to another digit plan, use the appropriate number of 0's. These examples use ; for other ports, the 1’s would logical serial port 1 have to be replaced.
  • Page 110 This allows more than one packet to be sent to a port per telephone call. Amanda uses the last (most recent) packet. The default is 0. The range is 0 to 255.

  • Page 111: At&T System 75 Or Definity-G3

    AT&T System 75 or Definity-G3 If you use AT&T System 75 or Definity-G3 (smdi_type s75), call The Amanda Company’s customer support team for more information. Ask to be faxed Technical Note 14, “Serial Integration for System 75 and Definity-G3.”...
  • Page 112 This allows more than one packet to be sent to a port per telephone call. Amanda uses the last (most recent) packet. The default is 0. The range is 0 to 255.
  • Page 113 Also, you need to defined the telephones system dial code “What to dial when a port goes off-hook” with the code you defined above in FEATURE ACCESS CODE Call Pickup Access Code. Finally, you must create mailboxes for each extension number where Amanda’s ports are connected. The parameters must be defined as follows: Extension: @G(990)

  • Page 114: Ericsson Md-110

    Installing Amanda@Work.Group/Windows sion field contains only the extension number. (For example, if the Extension field contains an H for a blind transfer or starts with a @, %E is unusable.) You can use %U only if the mailbox is the same as the ex- tension number.
  • Page 115 This allows more than one packet to be sent to a port per telephone call. Amanda uses the last (most recent) packet. The default is 0. The range is 0 to 255.

  • Page 116: Generic

    10 as the setting for the Integration First Digit Timeout spin box. (10 equals 10 tenths of seconds or a total of 1 second, causing Amanda to timeout after 1 second if the packet has not been received). 10 is used because it is the default for serial integration.
  • Page 117 This allows more than one packet to be sent to a port per telephone call. Amanda uses the last (most recent) packet. The default is 0. The range is 0 to 255.
  • Page 118 Installing Amanda@Work.Group/Windows In addition to the preceding procedure, you may need to write appropriate notification records to turn message lights on and off. Consult your PBX manual for this information.

  • Page 119: Miscellaneous

    AC voltage to the telephone ringer. You can also connect Amanda to Direct Inward Dialing (DID) lines with an appropriate DID interface unit. Amanda assumes that you have a DID interface unit, such as Exacom DID-200 Series, that processes a hookflash as battery reversal.

  • Page 120: Sharing Amanda

    For example, you can leave a mes- sage for someone that you know is out of the office or not to be disturbed. The following procedures are based on an four-port Amanda system shared by two companies.
  • Page 121 In the Per Port Settings of the Setup utility, change the mailbox for the company greeting on a per port basis. The Setup utility’s basic operation is explained in “Logging On to Amanda” on page 5. Suppose the first company uses ports 1 and 2, and the second company uses ports 3 and 4.
  • Page 122 Installing Amanda@Work.Group/Windows Per port settings are stored in the install.cfg file. To use different mailboxes for direct messaging: • In the Per Port Settings of the Setup utility, change the mailbox for the direct mes- saging on a per port basis.

  • Page 123: Queuing Unanswered And Busy Calls

    Chapter 9: Miscellaneous If two departments share an Amanda system, you might use the default mailboxes for one department and create another set for the other department. If you intend to use the defaults, don’t overwrite these mailboxes when you create new mailboxes for employees.
  • Page 124 Installing Amanda@Work.Group/Windows...

  • Page 125: Programming Amanda

    Understanding these terms can help you understand any programming language. A token is a sequence of one or more characters that represents an action that Amanda can perform. The tokens that you use most often are simple and perform routine actions such as dialing an extension.

  • Page 126: Mailbox Settings

    When all the tokens have been performed successfully in the Notify Method field, Amanda goes to the next Notify Method field (if there is one). If there are no more Notify Method fields, Amanda goes to the Done Chain field for the current mailbox.

  • Page 127: Tracing Token Execution

    Language, you use single or double quotation marks as string delimiters. So JAMES DOLE becomes 'JAMES DOLE' or "JAMES DOLE". "9," is a string that Amanda might dial for an outside line. It consists of the DTMF digit 9 followed by the comma for a pause.

  • Page 128: Variables

    You control port and global variables. For example, you can assign numbers or strings to them and later change those numbers or strings. For example, you might assign the value of 65 to %G4 and the value "Amanda" to %S9. Assigning a value to a variable copies that value to the variable’s storage location.

  • Page 129: Commands

    M8, which is surrounded by parentheses. The command P(0745,T) tells Amanda to say the number 0745 as a time. It also has the command name P, but it has two parameters: the number 0745 and the literal T.

  • Page 130: Parameters

    Amanda needs in order to perform the action that you requested. For example, Amanda might need the name of the file in which to store a fax or the telephone number for a pager. You supply the input parameters and make sure that the information in them is correct.

  • Page 131: Syntax

    Chapter 10: Programming Amanda Most system variables do not have parameters. However, a couple of system variables have parameters that affect the contents of that system variable. For example, to use %I, the system variable that retrieves data from specific fields of specific messages, you use parameters to indicate which field, message number, and mailbox you want the data from.
  • Page 132 Installing Amanda@Work.Group/Windows Because the %I and parentheses are bold, you know that you have to include them in the command. The commas are bold, but the one in front of mailbox is inside brackets […], which surround optional parts of the syntax. If you use the bracketed part of the syntax, you must use the comma.

  • Page 133: Files And Directories

    Amanda, you can use "%S1\\%S2\\FOOBAR.TXT". Amanda can read text files (also called ASCII files) as well as files in dBase format. The former have file names that usually end with .TXT, and the latter have file names that end with .DBF.

  • Page 134: Flow Of Control: Branching And Looping

    I() command determines that the variable is equal to 3. If you want Amanda to process the tokens for 151 until a certain value is entered by the caller, you store the caller’s input in a variable and use the I() command to branch when the variable finally contains the value you are waiting for.

  • Page 135: T1 Lines

    Chapter 10: Programming Amanda mailbox 153, before returning to mailbox 151. This is still a loop because eventually Amanda returns to mailbox 151. It is just a longer, more complicated loop than the earlier examples. T1 Lines If you are using a T1 line, the only tokens you can use are: •...

  • Page 136: Translating To Amanda's Tokens

    Installing Amanda@Work.Group/Windows If more than one employee matches the digits, Amanda asks the caller to choose. For example, Amanda might say “For Steve Smith, press 1; for Stella Clark, press 2.” Amanda dials the extension. Translating to Amanda’s Tokens This example shows the use of the G() command, which stops Amanda from processing the current mailbox and goes directly to the specified mailbox.
  • Page 137 In the Extension field, puts: @M(G1,1,30) This command causes Amanda to play Greeting 1 and waits for the caller to enter a digit indicating a choice from the menu. If the caller does not enter a digit within 30 seconds, Greeting 1 repeats.

  • Page 138: Token Reference

    Installing Amanda@Work.Group/Windows Token Reference This section contains two tables, each of which lists all of the tokens in the Token Programming Language: • A quick token reference table, which lists each token by its function or purpose. The functions are in alphabetical order so that you can easily find all the tokens that perform similar functions.
  • Page 139 Chapter 10: Programming Amanda Quick Token Reference (Continued) Function/Purpose of Token Syntax Current mailbox’s Extension field Date %I(field,msg_no[,mailbox]) P[repetition](date,D [,hangup] Days of week Deleting file Y[(file)] Deleting, message KD(msg_no[,mailbox]) Dial (pulse dial) Dial codes dial tone dial tone, wait for...

  • Page 140: Tokens

    Installing Amanda@Work.Group/Windows Quick Token Reference (Continued) Function/Purpose of Token Syntax Fax, incremental <(phone_no) >(file) Fax, initialization Fax, messages KQ(phone_no[,mailbox]) Fax, receive J(file_or_box,phone_no[,tokens]) Fax, send T(file,phone_no[,tokens]) Fields, process extension or Notify field as tokens Fields, returns number of characters in a...
  • Page 141 Chapter 10: Programming Amanda Quick Token Reference (Continued) Function/Purpose of Token Syntax Free disk space P[repetition] (D) Frequency KB(frequency,msecs) From %I(field,msg_no[,mailbox]) Goto G(mailbox) Greeting P[repetition](greeting[,mailbox [,hangup] Hang-up [ext_no]H O(time) Hang-up, cleanup H(mailbox) Hang-up, partially supervised U-ext_no Hookflash O(time) I(value,operator,value,mailbox) Import, file...
  • Page 142 Installing Amanda@Work.Group/Windows Quick Token Reference (Continued) Function/Purpose of Token Syntax Messages, number %M[(mailbox)] Messages, number of new Messages, playing by number P[repetition](Mn[,mailbox [,hangup] Messages, playing new messages P[repetition](MN[,mailbox [,hangup] Messages, record and send to mailing list KJ(mailbox,list_number[,sender]) Messages, total P[repetition](M[,mailbox...
  • Page 143 Chapter 10: Programming Amanda Quick Token Reference (Continued) Function/Purpose of Token Syntax Pager, wait for W(n,P[,mailbox]) KW[(rings[,P|V])] Partial supervised transfer U-ext_no Pauses W(n) Pesos P[repetition](amount,P [,hangup] Playing, absolute value P[repetition](number,N [,hangup] Playing, currency P[repetition](amount,currency [,hangup] Playing, date P[repetition](date,D [,hangup] Playing, disk space...

  • Page 144: Rotary Training

    Installing Amanda@Work.Group/Windows Quick Token Reference (Continued) Function/Purpose of Token Syntax Port number, current Port, transfer code for current Previous mailbox Prompt P[repetition] (prompt_no,V [,hangup] L(file) Pulse dial Questions and answers Q({greeting[#mailbox][,E]}) Read, file {file} N(file,field,value{,field,variable}) V(file,field,value{,field,variable}[,n]) Recordings, stored as messages or files...

  • Page 145: Timed Break Recall

    Chapter 10: Programming Amanda Quick Token Reference (Continued) Function/Purpose of Token Syntax Space P[repetition](D) Spell P[repetition](A,string [,hangup] String, search KI(target,source,variable) Strings, length LEN[string] Subtract +(variable[,value]) Testing for message notification file Z[(file)] Time %I(field,msg_no[,mailbox]) P[repetition](time,T [,hangup] Time, connect time Time, current...
  • Page 146 Installing Amanda@Work.Group/Windows Quick Token Reference (Continued) Function/Purpose of Token Syntax mailbox, previous mailbox, total message count %M[(mailbox)] mailbox, value of field %F(field [,mailbox]) Variable field P[repetition](V) Variables [(file) ](file) |(file) +(variable[,value]) =(variable,value[,start,end]) %G2 %G3 %G4 %G7 %G8 %G9 %S2 %S3...
  • Page 147 A string or variable containing a valid DOS file name for the text file to be searched. Use the complete path to the file unless the file is in C:\AMANDA. There is no limit to the number of lines in the file.
  • Page 148 Read with the [() command and write with the ]() command within the same field to avoid potential simultaneous access errors caused by another port accessing the file. If the file does not exist, Amanda just goes on to the next token. file A string or variable containing a valid DOS file name for the text file to be read.
  • Page 149 Failure: Does not fail The failure of any token within the file causes the rest of the file to be ignored. Then Amanda executes the token after the {} token or the RNA chain if there is no token after the {} token.
  • Page 150 C:\AMANDA. Example: |(C:\\AMANDA\\PORTVARS.TXT) causes Amanda to add a line to PORTVARS.TXT. You can use this to add a line to PORTVARS.TXT every time the port you are tracing changes the value of a variable. Later you can review the file.
  • Page 151 A string or variable containing a valid DOS file name for the text file to be transmitted. Use the complete path to the file unless the file is in C:\AMANDA. This command is used only in Extension fields. Example: See the <() command.
  • Page 152 Example: I(%D,<,20,171) causes Amanda to transfer to mailbox 171. In this case, 171 would have Do Not Disturb ON and Store Messages NO. The caller would hear a greeting that plays a warning about disk space being low. The Done Chain field would have something like mailbox 999, the greeting for which is “Thank you for calling.
  • Page 153 Series of DTMF digits that indicate an extension number. Example: 151H causes Amanda to transfer the call to extension 151 and hang up (without waiting for a voice or busy signal) when Amanda is processing a call. Failure: Invalid extension number...
  • Page 154 Example: H(614) causes Amanda to go to mailbox 614 when a caller hangs up. Because you are tracking the number of hang ups, the Extension field for mailbox 614 has tokens that add one to the variable with which you are counting the hang-ups, for example, +(%G4).
  • Page 155 Command that allows you to control processing based on a condition. If the specified I(value,operator, values and operator create a condition that is true, Amanda continues processing at the value,mailbox) specified mailbox. If the condition is false, the next token after this command is executed.
  • Page 156 A hang-up (after pausing a half second to complete an unsupervised transfer) J("C:\\FAXES\\FAX1","") makes Amanda set up one of her fax modems to wait for a call and accept a fax called C:\FAXES\FAX1. You can use this to fax files to your own Amanda system. For example, if you print a text file that contains information for customers and then fax it to Amanda, Amanda can fax that information out to customers using the T() command.
  • Page 157 Amanda’s Setup utility. Example: KA(1) causes Amanda to dial the string specified in the dial codes for "What to dial to set the message waiting indictor on." Failure: Does not fail Command that plays a certain frequency for a certain time period (defined in KB(frequency, milliseconds).
  • Page 158 The user will be using one of the following: • Only the Amanda mailbox to process voice and fax messages. In this case, this token is used to notify the user that messages await processing in the Amanda mailbox. This token uses the combination of msg_no 0 and msg_disp 0.
  • Page 159 Amanda plays the name and extension recording for that mailbox’s owner when identifying the sender. Example: KJ(128,5) causes Amanda to record a message and then send it to the users on mailing list 5 for mailbox 128. Failure: Invalid mailbox or list number or out of disk space...
  • Page 160 Amanda assigns it to %S1. Greeting 2 says, “Please enter the mailbox’s security code.” After the caller enters the code, Amanda assigns it to %S2. Next Amanda plays Greeting 5, “You are logging into mailbox”, followed by the mailbox. KL(%S1,%S2) attempts to log the caller into the specified mailbox using the specified security code.
  • Page 161 Command for rotary training. Amanda plays the specified greeting. The greeting should KT(Gn[,digit]) tell the caller to press or dial a digit. If the caller presses that DTMF digit, Amanda sets the port to detect only DTMF digits and proceeds. If the caller dials that rotary digit, Amanda learns it and sets the port to detect only rotary digits.
  • Page 162 A string or variable containing a valid DOS file name for the text or DBF file. Use the complete path to the file unless the file is in C:\AMANDA. No line in the file should exceed 143 characters. There is no limit to the number of lines in the file.
  • Page 163 10. I(LEN[%S1],=,4,%S1) checks the length of the DTMF entry stored in %S1 because all extensions have 4 digits. If %S1 contains a mailbox, Amanda goes to that mailbox. See the I() command for more information. Failure: Does not fail Command that returns the total number of messages for the specified or current mailbox.
  • Page 164 A string or variable containing a valid DOS file name for the text or DBF file. Use the complete path to the file unless the file is in C:\AMANDA. No line in the file should exceed 143 characters. There is no limit to the number of lines in the file.
  • Page 165 Chapter 10: Programming Amanda Alphabetical Token Reference (Continued) Token Syntax Description Command that tells Amanda to say the specified number as an amount of money. P[repetition] (amount, repetition The number of times to repeat amount. The default is 1. currency amount A number from 0 to 999 million.
  • Page 166 Installing Amanda@Work.Group/Windows Alphabetical Token Reference (Continued) Token Syntax Description Command that tells Amanda to say the characters in the specified string. For a space, P[repetition] Amanda says the word “space”. (A,string [,hangup]) repetition The number of times to repeat the contents of the string. The default is 1.
  • Page 167 Amanda to play the Name/Extension recording for the current mailbox. Failure: Invalid mailbox Command that tells Amanda to say a number as DTMF digits. This is usually used for P[repetition] repeating the number corresponding to the DTMF tones entered by a caller.
  • Page 168 P2(15,V) causes Amanda to play prompt number 15 twice. Failure: Does not fail Command that tells Amanda to say the DTMF digits entered by a caller who requested P[repetition](R) relay paging notification. (These digits are stored in %R.) This command can be used in either field, but makes the most sense when used in a Notify Method field.
  • Page 169 A string or variable containing the name of a voice file. Use the complete path to the file unless the file is in C:\AMANDA. The file can be one recorded using the KR() command, an Amanda message file, or a voice file copied to the Amanda system.
  • Page 170 %S0. =(%S12,714) assigns the area code 714 to %S12. I(%S12=714,555) causes Amanda to go to the Extension field for mailbox 555 because the condition is true (%S12 does equal 714). Failure: Invalid variable name (such as %S52)
  • Page 171 System variable that contains the current connect time, the number of seconds that the current port/call has been active. Each port has its own %T. Examples: P(%T,N) causes Amanda to say the amount of connect time as a number. See the P() command for more information.
  • Page 172 C:\AMANDA. phone_no The telephone number (or a variable containing that number) for the fax device that accepts the transmission. Use the empty string to make Amanda wait for a call to ring into the fax port.
  • Page 173 A string or variable containing a valid DOS file name for the text or .DBF file. Use the complete path to the file unless the file is in C:\AMANDA. No line in the file should exceed 143 characters. There is no limit to the number of lines in the file.
  • Page 174 Amanda pause for 3 tenths of a second W(3,P) makes Amanda wait up to three rings for a paging/beeping system to answer. Use this to confirm that the paging company answered before playing the DTMF digits to be displayed on the pager.

  • Page 175: Troubleshooting

    Troubleshooting Check for the following mistakes: Did you start the string of tokens without @ when you wanted Amanda to perform a hookflash or PCPM? Did you start the string of tokens with @ when Amanda should NOT perform a hook-...
  • Page 176 4000 in one Done Chain and mailbox 4001 in the other. If you use @P(G1, your_personal_UserID) in the Extension field for 4000 and use @P(G2, your_personal_UserID) in the Extension field for 4001, then you know which string fails based on which of your personal greetings Amanda plays.

  • Page 177: Programming Examples

    After letting you know that you have an important call, Amanda transfers that call to your extension through a “backdoor” even if your regular extension mailbox (for example, 111) might have its Do Not Disturb setting ON.

  • Page 178: Result

    Instructions (991) you can give the caller the option to press a digit to hear the Instructions in a different language. When the caller enters the language digit, Amanda should then be configured to access another mailbox that contains the proper Instructions using the Token...

  • Page 179: Using Amanda's Tokens

    However, after the caller selects Spanish by pressing 1, when they access a mailbox, Amanda still says in English, “Please hold while I try that extension.” We have changed which language instructions a caller hears, but we still have not changed which language system prompts the caller hears.

  • Page 180: Another Consideration

    This works for most situations. However, there is one final consideration. What happens if the caller enters an invalid extension or choice? By definition, an invalid mailbox has no Done Chain. As a result, Amanda defaults to using the Done Chain of the Company Greeting mailbox on that port.

  • Page 181: Using Amanda's Tokens

    Instruction mailbox. It works because whenever a new call is answered, Amanda initializes the %S tokens to "" (the empty string). Therefore, if the caller never presses 1 for Spanish, then %S1 is never set to the value "MEXICAN" and control is always passed on to mailbox 991 from mailbox 992.

  • Page 182: Translating To Amanda's Tokens

    If the order has not shipped, inform the caller. Otherwise, tell the caller the date the order was shipped. In order for Amanda to determine an order’s shipped status and its ship date, the system needs to retrieve information from some source. One possible way the system can obtain the data is by using the serial, S(), token to request it from another computer.

  • Page 183: Summary

    Sending Faxes to Amanda Before you can send faxes from Amanda, the data to be faxed must be stored on the hard drive. Because Amanda uses a proprietary fax format, you must fax the data to her. You can set up a mailbox to do both of the following: •...

  • Page 184: One-Call Faxback

    The number you enter becomes the name of the file. For example, if you type in 32, the fax is stored as C:\FAX\32. : You must have created the C:\FAX directory previously. Amanda does not create this directory for you.

  • Page 185: Two-Call Faxback

    Chapter 11: Programming Examples DND: Store Messages: NO Greeting 1: Please press the start button on your fax machine at the tone. : All the quotation marks in these token examples are single quotation marks (although double quotation marks can be used). Forward slashes are used (although double backward slashes \\ can also be used with this token).
  • Page 186 Installing Amanda@Work.Group/Windows If the area code is local, mailbox 1002’s Extension field sets both the long distance dialing string and the area code string to '' (the empty string). Extension Field: @=(%S0,'')=(%S1,'')G(1003) DND: Store Messages: NO Mailbox 1003’s Extension field contains the tokens that request the fax telephone number and stores it in the variable %S2.

  • Page 187: Using Ivr And Voice Form Applications

    This section provides guidelines for writing effective IVR (Interactive Voice Response) and voice form applications. It also provides examples of how to use Amanda’s menus, greetings, and messages as well as the Q(), M(), R(), and P() commands from Amanda’s Token Programming Language.

  • Page 188: Using Greetings

    Installing Amanda@Work.Group/Windows For example, avoid personal pronouns in phrases. Use “Please enter the number” rather than “tell me the number.” If necessary, separate callers using touch-tone telephones from those using dial-pulse telephones. Use something similar to “If you are calling from a touch-tone phone, please press 1 now.

  • Page 189: Making Requests

    For voice forms, you can use the Q() command to save the responses for up to 20 questions as a message. : Amanda can store a total of 65,536 voice message files. However, each of the up-to-20 questions in the Q() command count is stored in a sepa- rate voice message file, even though Amanda treats all the questions as one “message”.

  • Page 190: Using The Telephone Keypad

    Installing Amanda@Work.Group/Windows • Play an error message, status message, or tone. Status messages, such has “We are still processing your order” should play after the first two seconds and then every seven to ten seconds. For an error message, provide a retry greeting (and perhaps suggest a remedy) before repeating the current greeting.

  • Page 191: Choosing Tokens

    ON.) • The M() command. In this case, Amanda waits for only one digit. It is faster that using menu fields, but it does not allow the caller to enter a mailbox with more than one digit. (For this method, turn Do Not Disturb OFF.) To convert the DTMF (or touch) tones entered by the caller into a number, use: •...

  • Page 192: Gathering Testing Information

    Mailbox 881 has: Extension Field: @M(G1,2,30)G(0) Amanda plays the menu in Greeting 1. If there is no response from the caller, Amanda plays Greeting 1 again after a three-second pause. If there is still no response, Amanda executes the next token in the Extension field (which goes to the operator).
  • Page 193 Then Amanda plays the menu in Greeting 3. If there is no response from the caller, Amanda plays Greeting 3 again after a three-second pause. If there is still no response, Amanda executes the next token in the Extension field (which goes to the operator).
  • Page 194 Installing Amanda@Work.Group/Windows...

  • Page 195: Installing The Clients

    Windows 3.11. Allows the Amanda system administrator to monitor the Amanda system. Installing the Administrative Clients Now that the Amanda is up and running properly, you may install Amanda clients on user workstations. For information about installing the other clients, see Using Amanda@Work.Group/Windows Workstation Features.
  • Page 196 Only for Amanda system administrators’ workstations: Select the Administrative Cli- ents check box to install Amanda Administrator and Amanda Monitor. Click Next>. The Select Program Group dialog box appears. Use the default group (Amanda) or type a new group name in the text box.

  • Page 197: Adding Client Connections

    Now that users have the Amanda@Work.Group/Windows clients, you must add the appropriate number of Client Connections to the Amanda Voice Server. Ten client connections come with Amanda Voice Server. With ten client connections, ten users can log on to the Amanda server at a time.

  • Page 198: Reviewing Client Connections

    When he logs off, the client connection is returned to the pool and is available for the next person who logs on. As more users log into Amanda, some users may not be able to log on because all client connections are in use.

  • Page 199: Configuration Reference

    Allows you to shorten the system greeting. True or False. The default is False. When True, Amanda says, “Please leave a message at the tone.” This is the shortened version of the system greeting. When False, Amanda says, “Please leave a message for” followed by the name and ex- tension recording.
  • Page 200 * to go on hold and must press * periodically to stay on hold. When False, Amanda is set up for inactive hold. The caller indicates that he wants to be on hold only once. If the caller does nothing, Amanda retries the extension until it is no longer busy.
  • Page 201 If a caller is on hold and is not the first in the queue of callers waiting for a busy exten- position sion, Amanda lets the caller know where he or she is in the queue. Amanda plays, “There are n calls ahead of yours.” just prior to playing the on-hold music. This configuration parameter determines whether the caller is notified that he or she is the first in the on- hold queue.
  • Page 202 The number for the logical serial port that will read SMDR data from the switch while Amanda is running. The data is stored in the file specified by ca_file unless the number is 0, in which case no SMDR data is read.
  • Page 203 10 connect_tone When an answer is detected and Amanda is not identifying the called party for the cur- rent mailbox, this parameter determines whether Amanda plays a beep. (On the Admin- istrator client, the mailbox’s Identify Called Party check box is cleared.) True or False.
  • Page 204 Makes Amanda lock each record in a file as it is accessed. No other port or program can access that record of that file. This is used within the context of using tokens to read and write to ASCII or dBase files.
  • Page 205 Indicates whether Amanda is using DID. True or False. The default is False. When True, Amanda expects a DID interface (such as EXACOM) that processes a hook- flash as battery reversal. When False, Amanda does not expect a DID interface.

  • Page 206: Tmo_Xfer

    The default appears in install.cfg as: set diskwarn 20 dl_pickup If this string is defined and dl_pickup_on_ring is set to true, Amanda will dial the tokens in the dl_pickup string before beginning to process an incoming call. The default appears in install.cfg as:...
  • Page 207 When 0 (the default), Amanda performs normal PCPM. When 1, Amanda continues to wait for the digits. The system waits 6 seconds for each of the rings specified for a Ring No Answer (RNA). For example, if the mailbox has 4 rings for RNA, Amanda waits 24 seconds.
  • Page 208 If dtmf_dt is not an empty string, and if tmo_dtwait (the dial code that determines how long to wait for a dial tone or its equivalent) is > 0, Amanda dials dl_dtwait (the dial code that puts the caller on transfer hold) and then waits for the dtmf_dt digits to come from the switch.
  • Page 209 True or False. The default is True. When True, the caller can press 0 after recording a message and is transferred to mailbox When False, Amanda records the DTMF 0 as part of the message unless 0 is defined as an exit digit (see exit_digit).
  • Page 210 When True, Amanda plays a stream-lined menu. When the logged-on user presses 4 (to send) or 5 (to forward), Amanda expects the user to enter the mailbox number, a personal mailing list number preceded by a *, or a system mailing list number preceded by **.

  • Page 211: Telephone Number

    The default, Traditional is stored in the hold.vox file, which you can overwrite with a music file of your own. The Amanda installation program install a hold.vox file only if one does not already exist. This prevents Amanda from overwriting your music file.
  • Page 212 See “Using Character Codes” on page 41 for more informa- tion.) True or False. The default is True. When True, Amanda plays the RNA greeting for the mailbox identified by rrr. When False, Amanda plays the system greeting. In either case, a message is taken for rrr from sss.

  • Page 213: Loop Current Drop

    10 lognam The name of the file to be used as the system log file. It is stored in the C:\AMANDA directory. This log file contains start-up information, any execution error information, DOS errors, disk errors, system actions, and shutdown information.
  • Page 214 The number of ports that can go off-hook simultaneously and dial the telephone switch- ing system initialization code. The range is from 1 to the number of ports defined for Amanda. The default is 2. The PBX file parameter dl_init (What to dial on each port after the system starts) works on the ports specified here.
  • Page 215 Minimum amount of time necessary for an inbound ring’s on period. Number of tenths of seconds. The default is 0 which tells Amanda to use the voice board's default (which is 2 for Den- mark or Holland and 3 elsewhere). Otherwise, the range is 1-655.
  • Page 216 In a 2-wink T1 environment, Amanda may receive more digits than the Brooktrout buff- er can hold. So Amanda reads up to n_ani digits between the first and second winks and starts processing them as part of the regular inband integration. After the second wink, Amanda reads the remaining digits.
  • Page 217 When False, the specified port is not in the set of notification ports. You must put only one port in the notification set if you install Amanda on a telephone switching system that requires the same port to turn message lights both on and off. In this case, with additional ports in the set, a message light might come on and stay on.
  • Page 218 That means that AMandA, Amanda, and amanda all rep- resent different passwords. Use a text string with a maximum length is 8 characters. The default is AMandA. If you use the null string (that is, no password), you must use a dealer password to oper- ate and shut down Amanda.
  • Page 219 A number you receive from an Amanda Company sales representative to activate your system. If one or more of your voice boards were not purchased from The Amanda Com- pany, you must also set activation_key. See “activation_key” on page 189.
  • Page 220 Description prompt_file Specifies the language that Amanda uses when a call first comes in on a given port. ENGLISH or SPANISH. The default is ENGLISH. You can change the prompt file for that port “on the fly” using the L() command from the Token Programming Language.
  • Page 221 Amount of time the voice board waits after an earth recall (used in place of a hookflash on some telephone switching systems). Number of hundredths of seconds. 0 tells Amanda to use the voice board's default (which is 15 for Denmark or Holland and 50 elsewhere). Otherwise, the range is 1-6553.
  • Page 222 When True, Amanda checks the values of begin_rec_prompt and end_rec_menu to de- termine what to say. When False, Amanda does not prompt the caller to leave a message at the tone nor the user to record a greeting at the tone. Amanda also does not play the post-record menu that allows the caller or user to review and re-record.
  • Page 223 The default appears in install.cfg as: set rotary false screen_save The file in the C:\AMANDA directory in which screen traces are saved. Whenever you use screen trace, the data is saved to the designated file. Otherwise, the data appears only on the screen.
  • Page 224 The number of seconds that Amanda waits for the user to accept or reject a call. This applies to call screening and to waiting call processing. The default is 30. The range is 0 to 255.

  • Page 225: Port Is Idle

    If the value is 0, the prompt is not played. If you use a number greater than 0, Amanda waits that number of seconds for a response from the caller. The default is 2.
  • Page 226 -1 tmo_rna For some PBXs, Amanda assumes that the called party is not going to answer the tele- phone if there is no answer after a certain length of time. The amount of time the system waits is the product of this setting times the maximum number of rings for a Ring No Answer.
  • Page 227 True or False. The default is True. When True, Amanda suggests that the user use the tutorial to set up his or her mailbox. Amanda continues to make this suggestion until the mailbox has been set up.
  • Page 228 A number representing the voice security threshold for verification. For example, as the user calls to access his or her mailbox, Amanda must verify that the phrase is indeed this user’s security phrase with some level of certainty. This number indicates that level of certainty.

  • Page 229: Per Port Settings

    Description box_grt Determines what greeting the caller hears first. This is set per Amanda telephone port by assigning a mailbox to the port. Greeting 1 for that mailbox is the greeting that the caller hears. By default, all ports are assigned 990, the Company Greeting mailbox.

  • Page 230: Telephone Switch Integration Settings

    Per Port Settings (Continued) Parameter Description n_rings Sets the number of rings that Amanda waits before answering a call on a given port. To have port 7 answer after the second ring use . This is useful for n_rings 2 for port 7 those telephone switching systems that do not allow incoming lines to ring in a station hunt group or do not provide delayed ringing.

  • Page 231: Serial Port Settings

    COM ports. For example, serial_port1 2 matches serial_ port1 (Amanda’s first logical serial port) to the physical COM port 2 of the PC. Howev- er, it is less confusing to use serial_port1 1, matching logical and physical ports with the same number.

  • Page 232: Smdi Settings

    1 Delay The time that Amanda waits after the phone rings and is answered, before looking at the integration information (if any). Use a number of tenths of seconds or 0. The default is 0. The range is 0-255. This pa- rameter does not apply to inband integration.

  • Page 233: Termination String

    A (which is 101 in octal), you use \101. When this parameter is not set, packets end only when smdi_max characters have been Type Indicates which SMDI integration protocol Amanda is to use. For Bellcore Standard, use 'smdi'. For AT&T System 75 or Definity-G3, use 's75'.

  • Page 234: Fax Settings

    Use these parameters to define extension numbers used by the telephone switching sys- tem for fax modems or BrookTrout TruFax/200 boards. You can have up to four max modems connected to Amanda serial ports and to telephone switching system extension numbers. Each of these parameters provides the extension number to which a fax modem is connected.
  • Page 235 The default appears in install.cfg as: set fax_init '&F0E0' Log Filename Use this parameter to log data about files (not messages) that are faxed. Amanda creates a log file in the C:\AMANDA directory and logs: The names of the files that were faxed...
  • Page 236 Users (at the message menu) can send fax messages they have received to a fax machine by entering 72 then a fax machine’s telephone number. Amanda applies fax_dl_init (usu- ally '9' for an outside line) if the telephone number entered by the user has more digits than max_local_extension.
  • Page 237 Parameter Description hot_box Defines the mailboxes to which Amanda goes when the system detects special PCPM tones. You can have up to 24 hot_boxes. For example, you can configure a hot_box to detect connections from TDD machines for deaf communications.

  • Page 238: Hot Box Settings

    While logged into a mailbox, a user presses 7 to reach special options, then a digit, 0-9, depending on what you specify here. Then Amanda executes the tokens in the extension field of the mailbox you specify for that digit.

  • Page 239: Troubleshooting Amanda

    Notification does not work correctly • Pager company appears not to answer Amanda Does Not Transfer the Call If Amanda does not transfer the call, one of the following may be causing the problem. Problem: The mailbox has Do Not Disturb turned ON. Solution: If ON, no transfer is attempted and the caller immediately hears the current greeting of the mailbox.

  • Page 240: Caller Doesn't Hear The Busy Message Or Rna Greeting

    After dialing the mailbox, the caller hears DTMF tones. Solution: Amanda’s hookflash timer is too short so the caller is not actually being put on hold. Find out what the valid hookflash length is on the telephone system and set Amanda’s hookflash timer to the same value or try to increase Amanda’s flash timer by 25% in-...

  • Page 241: Notification Does Not Work Correctly

    Amanda ports outside dial tone, when a 9 or some other code is dialed. If using restricted notification, make sure that the designated port has the attributes stated in the above paragraph.

  • Page 242: Pager Company Appears Not To Answer

    Installing Amanda@Work.Group/Windows Pager Company Appears Not to Answer Problem: When calling some pager companies, Amanda gets only part of a ringback or no ringback sound at all. Solution: This confuses the Brooktrout version 2 driver. Amanda can treat a PCPM error (which means no ringback was detected) as an answer if both of the following are true: •...

  • Page 243: Troubleshooting The Clients

    Appendix B: Troubleshooting the Clients NIC Configuration If you purchase a NIC other than the preconfigured NIC from The Amanda Company, you may have to run the Setup program for that NIC. The Amanda Company’s default settings for its NIC are: •...
  • Page 244 Session (connection with server) has ended abnormally. Solution: The server and client were never connected or have become disconnected. You need to log back on to Amanda Voice Server. Amanda Administrator, Amanda Monitor, and Amanda Messenger have Log On… commands on their first menus.

  • Page 245: Installing Rdsp/X32 Boards

    ShowJump Utility Brooktrout provides the ShowJump utility which shows how to configure the jumpers on various types of Brooktrout boards. On Amanda, this utility is stored in the directory where you installed the Brooktrout driver. With ShowJump, you do not need to read all the configuration information in this chapter.

  • Page 246: Configuring Rdsp/X32 Voice Boards

    Installing Amanda@Work.Group/Windows Configuring RDSP/x32 Voice Boards Amanda recognizes each installed voice board by its unique address. The first voice board has address 300; the second, address 301; the third, address 302, etc. To set a voice board’s address, you must configure the pins on the voice board correctly using shorting jumpers.
  • Page 247 Appendix C: Installing RDSP/x32 Boards The following table shows how to set the shorting jumpers for each possible voice board in Amanda. Leftmost Jumper PositionsRightmost Boar dress Close Close Close Close Close Close Close Close Open Open Open Close Close...

  • Page 248: Installing Voice Boards

    Installing Voice Boards After making sure the address for the voice board is correct, you can install it. To install the voice board: If this is a new installation, go to step 2. Otherwise, shutdown Amanda from the Main screen: Press Alt+S.

  • Page 249: Connecting Ports

    Appendix C: Installing RDSP/x32 Boards Connecting Ports You create a port by connecting a telephone line to a voice board. Amanda can support from 2 to 24 ports. On a Brooktrout voice board with two connectors, the top connector represents the first two ports and the bottom connector represents the second two ports for a total of four ports per board.
  • Page 250 Installing Amanda@Work.Group/Windows Voice Ports 1 & 2 Voice Ports 3 & 4 Telephone Phone Switch...

  • Page 251: Installing Rdsp/Rtni Boards

    In addition, you must connect the RTNI board to the telephone network. Follow this checklist or use it to verify that you have completed all the necessary steps for connecting Amanda to the telephone switching system. Be sure to… Configure an RDSP/x000 board:...

  • Page 252: Requirements

    ShowJump Utility Brooktrout provides the ShowJump utility which shows how to configure the jumpers on various types of Brooktrout boards. On Amanda, this utility is stored in the directory where you installed the Brooktrout driver. With ShowJump, you do not need to read all the configuration information in this chapter.
  • Page 253 Appendix D: Installing RDSP/RTNI Boards The RDSP/x000 Board Jumper Block and Connector Information Table 1: Jumper Positions for Use with Amanda Label Type Descrip- tion Jumper DSi MVIP Open Open Open Open Open Open Close Open block stream Jumper DSo MVIP...

  • Page 254: Understanding Mvip Streams

    The RDSP/x000 board can receive on one of the DSi streams (DSi0 through DSi7) and can transmit on one of the DSo streams (DSo0 through DSo7). Each RDSP/ x000 board is factory-configured to use streams DSi6 and DSo6. The Amanda Company recommends that you change these settings.

  • Page 255: Configuring The Mvip Termination

    C4. If you look at the board with the bracket on your right, the pin position on the left corresponds to C4 and the pin position on the right corresponds to C2. The Amanda Company assumes that you are installing only one RDSP/x000 board and, therefore, that it should terminate both signals.

  • Page 256: Configuring The Base I/O Port

    Installing Amanda@Work.Group/Windows For use with Amanda, close both signals’ pin positions using shorting jumpers (as shown below). Do not add or remove shorting jumpers while power is applied AUTION to the board. Configuring the Base I/O Port Each RDSP/x000 uses 47 I/O ports in addition to its base I/O port. Seven of these additional I/O ports are contiguous to the base I/O port.

  • Page 257: Configuring An Rtni-Xati Voice Board

    PCM signals can be switched, so the board must convert the incoming analog signal to PCM prior to switching. This conversion is made by the board’s loop start module which links the MVIP bus and a trunk line. Amanda uses only the linking function and not the switching function of MVIP.

  • Page 258: Configuring The Mvip Termination

    C4. The top pin position (labeled W1) corresponds to C4 and the next pin position (labeled W2) corresponds to C2. You should close both pin positions. The Amanda Company assumes that you are installing only one RTNI-xATI board along with an RDSP/x000 board. In this case, this board should terminate both signals.

  • Page 259: Configuring The Base I/O Port

    Appendix D: Installing RDSP/RTNI Boards For use with Amanda, close both signals’ pin positions using shorting jumpers (as shown below). Do not add or remove shorting jumpers while power is applied AUTION to the board. Configuring the Base I/O Port Each voice board must have a unique base I/O port.

  • Page 260: Configuring The Line Interface

    After you have installed the board (as explained in “Installing the Boards” on page 251), use the cable supplied with the RTNI-xATI board to connect the Amanda system to the telephone network. Connect the 62-pin connector to the RTNI-xATI board and the Amphenol 50-pin connector to a 66 Block.

  • Page 261: Installing The Boards

    The bracket provides grounding for the board. Turn the computer back on. From the C:> DOS prompt, follow the installation instructions in “Appendix F: Installing Amanda.” Use an ESD-safe station while configuring and installing your AUTION board. Otherwise, static discharge may damage your board.

  • Page 262: Installing The Mvip Cable

    Configuring Amanda to Use the ATI Board There are a couple of Amanda’s configuration options that must be set correctly when you are using an RTNI-xATI voice board. See “Logging On to Amanda” on page 5 for information about using the Setup utility to set or check the following global settings parameters.

  • Page 263: Other Cards And Devices

    Other Cards and Devices Installing a LAN Card To use Amanda as a voice server, you must install a LAN card, also called a network interface card (NIC). The card must be NE2000 compatible. If you have any problems with the installation and you purchased the NIC from The Amanda Company, please contact Customer Service.

  • Page 264: Using A Ups

    Amanda system or compared to the loss of confidence from callers and internal Amanda users. For more information about what causes power irregularities and what damage they can do to Amanda, call to be faxed Technical Note 10, “The Importance of a UPS.”...

  • Page 265: Installing Amanda

    User’s workstations would normally install Amanda Messenger (or the new 32-bit application, Amanda Unified Messenger), Amanda Dialer, and Amanda Fax (which comes in both a 16 and 32-bit version). This document explains how to perform these steps or refers you to other documentation...

  • Page 266: Installing Nt

    Installing Amanda@Work.Group/Windows Installing NT To install NT, you need the NT CD-ROM, the NT Service Pack 5 CD-ROM, and three setup disks. If there is a more recent release, use that. To create the three setup disks: Insert the NT CD-ROM in a working computer and have ready three empty formatted floppy disks.
  • Page 267 Click Next>. 18. The Server Type should be Stand-Alone Server. Click Next>. 19. For the Administrator Account, use the password AMandA (be sure to use the case shown here for each letter) and confirm it. 20. Do not make an emergency repair disk at this time. Select No then click Next>.

  • Page 268: Modifying Boot.ini

    Installing Amanda@Work.Group/Windows You will need an IP address and perhaps identify a default gateway. The DHS tab’s contents is up to the administrator. Usually, on the WINS tab, you will clear the Enable LMHosts check box. 36. Insert the second 3COM disk as directed.

  • Page 269: Configuring The Ports

    Appendix F: Installing Amanda Configuring the Ports To configure the ports: Select the Start menu, Settings, then Control Panel. From the Control Panel, select the Ports icon. From the Ports dialog box, double-click COM3. From the Settings for COM3 dialog box, select the Baud Rate of 115200.

  • Page 270: Installing Windows Nt Service Pack

    Next you must reinstall and reconfigure the Brooktrout drivers. Makes sure that your voice boards are properly jumpered and in the computer. To install the Brooktrout drivers: Open the Brooktrout232 folder on the Amanda CD and run setup.exe. The Welcome dialog box appears. Click Next>.
  • Page 271 Appendix F: Installing Amanda Use the default destination folder (C:\Rht) then click Next>. The Setup Type dialog box appears. Select RealCT Runtime Files Only from the list box then click Next>.
  • Page 272 Installing Amanda@Work.Group/Windows The Select Program Folder dialog box appears. Use Brooktrout, the default setting for the program folder, and click Next>. The Start Copying Files dialog box appears. Click Next>. After the files are copied to your computer, the Question dialog box asks you to con- figure the drivers.
  • Page 273 Appendix F: Installing Amanda The Brooktrout CTP Configuration Wizard - Version 2.32 dialog box appears. Click Next>. The Brooktrout CTP Configuration Wizard - Board Information dialog box appears. This dialog box is initially empty. The first sample shows a two-board six-port system using a 432 voice board and a 232.
  • Page 274 Installing Amanda@Work.Group/Windows The Add a Board dialog box appears. 11. From the Board Type group box, select a voice board type. 12. From the Address drop-down list box, select the Address 300 for the first board, 301 for a second board, and so on.
  • Page 275 Appendix F: Installing Amanda The Brooktrout CTP Configuration Wizard - Board Information dialog box reappears. 15. Repeat steps 11 to 15 to add another board. Follow the directions on the dialog box to edit or remove inaccurate board informa- tion.
  • Page 276 Installing Amanda@Work.Group/Windows...
  • Page 277 Appendix F: Installing Amanda...
  • Page 278 The Brooktrout CTP Configuration Wizard - Interrupt Request (IRQ) dialog box appears. 16. Allow the wizard to select an available IRQ for you then click Next>. The Amanda Company uses IRQ5 for our turnkey systems. The Brooktrout CTP Configuration Wizard - Shared Memory Address dialog box appears.
  • Page 279 Appendix F: Installing Amanda The Brooktrout CTP Configuration Wizard - Advanced Options dialog box appears. 18. Click Advanced Options..The Advanced Options dialog box appears. 19. In the ISA-Bus Addressing Mode group box, select the 8-Bit option button. 20. Click Browse..
  • Page 280 25. Click Finish or click AccuCall Wizard to create a PCPM table. For more information about AccuCall Wizard, see “Using AccuCall Wizard” in the Installing Amanda@Work.Group/Windows guide. 26. Click Finish again at the next dialog box. 27. Open the Brooktrout folder on the Amanda CD.

  • Page 281: Installing Amanda

    To start the Amanda installation program: Insert the Amanda CD in the CD-ROM drive. Open My Computer from the desktop then the CD-ROM drive. The contents of the drive are as follows: Double-click Amanda (in the root of the Amanda CD).
  • Page 282 Installing Amanda@Work.Group/Windows The Thank You dialog box appears. Click Next>. The Type of Installation dialog box appears. Select Full Installation then click Next>. The Telephone dialog box appears.
  • Page 283 Appendix F: Installing Amanda The Program Group dialog box appears.
  • Page 284 Installing Amanda@Work.Group/Windows Use the default (Amanda Server) then click Next>. The Languages dialog box appears. Most people will choose English at this point then click Next>. You can load more than one set of prompts. (Optional) Select any appropriate prompt check boxes then click Next>.
  • Page 285 Appendix F: Installing Amanda Click Yes. The installation program copies the Amanda files to your hard drive at C:\Amanda. The the Read the README Now? dialog box appears. 10. Click Yes or No, depending on your needs. The README contains useful information about the installed product.

  • Page 286: Setting Up Pcanywhere Software

    Installing Amanda@Work.Group/Windows 11. Click OK when the installation finishes. Setup information is found elsewhere in this guide. Do not configure Amanda at this time. 12. When you see the following dialog box, click OK. Setting Up pcANYWHERE Software Your Amanda voice server comes with an external data modem and a copy of pcANYWHERE 9.2, an application that allows The Amanda Company customer service...

  • Page 287: Installing The Hard Lock Driver

    Once the connection is made, you are asked for your logon account name and pass- word. The default account name is AMANDA. The default password is AMandA. : The default security type is pcANYWHERE security. If you have any additional questions or problems using pcANYWHERE, please contact Amanda technical support at (800) 800-9822.

  • Page 288: Installing The Clients

    Installing Amanda@Work.Group/Windows Installing the Clients During the Amanda installation, the Clients folder was copied to you hard drive as C:\Clients. You initially have five client connections, so only ten clients can access Amanda at the same time. To install any of the clients: From a workstation that can access the server, open the C:\Clients folder.

  • Page 289: Index

    %N token shutting down %P token starting %R token uninstalling %T token updating 162, 231 %U token Amanda Administrator 162, 231 %V token 998 shortcut Amanda Dialer %W token mailbox maximum port number %X token minimum port number %Y token...
  • Page 290 280 Installing Amanda@Work.Group/Windows attendant Busy chain adding connections automated busy extensions call screening timeout off-duty RNA treated as busy displaying connections primary busy message information in employee direc- secondary volume tory auto_queue busycycles installing auto_report bypassing number of connections auto_report_time...
  • Page 291 214, 219 forwarded messages dl_bsyret direct messages P() token dl_conference direct messaging playing dl_connect mailbox said by Amanda dl_dtwait per port days of week dl_hangup direct_login %W token dl_hupret directory db_locking dl_init employee dealer sales...

  • Page 292: Defining

    282 Installing Amanda@Work.Group/Windows dl_prefix end user fax_log dl_rnaret support fax_max_retries 200, 224 dl_stop end_rec_menu fax_monitor 29, 230 dl_suffix ending fax_receive_reverse Do Not Disturb DTMF entry fax_receive_speed documents recording fax_requeue_interval 93, 140, 141 faxing English fax_reset dollars enrolling fax_send_reverse P() token...
  • Page 293 Flow Initialization Command dial code RDSP/RTNI voice boards forwarding dl_hangup RDSP/x32 voice boards fax messages hangup_supervision installing messages hangups Amanda francs supervised clients P() token hard lock LAN cards frequencies hold MVIP cable connect tone active RDSP/RTNI voice boards...
  • Page 294 284 Installing Amanda@Work.Group/Windows jumpers lines deleting RDSP/x000 voice boards accessing telephone deleting messages via tokens RDSP/x32 voice boards loop start RTNI-xATI voice boards reading from files direct messaging reading tokens from files employee directories K 146 searching for fax messages...
  • Page 295 NT emergency repair disks 20, 276 delivery in future setting up NT services 54, 214, 219 direct modified_call_screening Amanda as a service modifying numbers 144, 146 fields records in files number of digits in forwarding money forwarding date/time...
  • Page 296 286 Installing Amanda@Work.Group/Windows money minimum for Amanda Dialer Name and Extension recording 157, 158 25, 31, 38 PBX.DB number new messages PBXs parity play digits entered by caller ports for receiving strings using more than one rings before answering play digits in Variable field...
  • Page 297 Index 287 purposes greetings Amanda list comment queuing unanswered calls 151, 199, 212 messages treated as busy signal Q() token prefixes waiting call treated as RNA questionnaire silence 199, 216 first use stop RNA chain voice server version records RNA greeting...

  • Page 298: Dl_Init

    Amanda as a service SMDR system administration setting smtp_server Token Programming Language serial ports space settings %D token switching dial code P() token languages warning...
  • Page 299 Index 289 system initialization hold between transfer attempts token dl_init definition system integration patterns ignoring loop current token programming character codes loop current drop mailbox settings defining loop current off token failure system parameters messages token success system shutdown Name and Extension recording Token Programming Language dial code support...
  • Page 300 Windows 2000 services secondary attendant Vantage with Rotary on Board Amanda as a service voice messaging center Windows NT Domain using voice boards, not from The Amanda Windows NT services 189, 209 fax modems Company Amanda as a service utilities...
  • Page 301 Index 291 X() token yesterday character code Y() token Z() token...
  • Page 302 292 Installing Amanda@Work.Group/Windows...

This manual is also suitable for:

Work.group/windows 3

Table of Contents