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Amanda Smart Web Client User Manual

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Using Amanda Smart Web Client
Introduction
Amanda Smart Web client is a browser based web client used to retrieve voicemail
messages, change mailbox settings, and to control incoming calls from the Amanda
Portal server. Being browser based makes it easy to access the Amanda Portal system
from anywhere within the office network or even the Internet.
This document outlines how to login and use Amanda Portal's browser based web client
to retrieve messages, change mailbox settings, and use call control. In order to listen to
messages the PC you're accessing the server from must have a sound card and PC
speakers installed.
Accessing Amanda Portal from a Web Browser
To access Amanda Portal using a web browser such as Microsoft's Internet Explorer
point your browser to the IP address (or domain name) of the Amanda Portal server PC.
After doing so you'll be welcomed and offered the option to "Login" or go back to the
previous screen (as shown in figure 1).
Figure 1
To start the login process, click the "Login" button. Clicking the "Back" button will take
your browser back to the previous screen.
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Summary of Contents for Amanda Smart Web Client

  • Page 1 To access Amanda Portal using a web browser such as Microsoft’s Internet Explorer point your browser to the IP address (or domain name) of the Amanda Portal server PC. After doing so you’ll be welcomed and offered the option to “Login” or go back to the previous screen (as shown in figure 1).

  • Page 2: Logging Into A Mailbox

    Logging into a Mailbox To login to a mailbox, click the login button. After clicking login you’ll be prompted to enter a “User name” and “Password” (as shown in figure 2). Figure 2 User name Enter the mailbox number you wish to login to. Password Enter the mailbox password.
  • Page 3 Click on the mailbox settings link to view or modify a mailbox’s configuration. Call Control Click on the call control link to enable or disable call control. Call control can only be used when Amanda Portal is configured to perform call supervision. Logout Used to logout of the web client.
  • Page 4 Messages To access messages, click on the Messages link, this takes you to the messages page. On this page you can access new messages by clicking the “Display New” button, access saved messages by clicking on the “Display Saved” button, or delete messages by clicking the delete checkbox next to a message, clicking “Update Marked”...
  • Page 5 A fax icon indicates you have received a fax message. Click the fax icon to view the fax in your default tiff viewer. Figure 4 – Saved Messages Within the messages page, you can perform the following options by clicking on the appropriate check box, icon, or button.
  • Page 6 Figure 4 shows how the icon for a message type can be a fax machine indicating a fax, or a page indicating a text message in addition to a voice message. Caller ID/From Indicates the caller id / ANI number of the caller (if available for external calls) or the mailbox number of who sent or forwarded the message (if it’s an internal call).
  • Page 7 Empty Trash Clicking on the “Empty Trash” button will delete all messages currently in the trash bin. Undelete Marked While in the trash bin you can undelete a message if it was sent to the trash bin by mistake. When this is done the message is sent back to “Saved Messages”.

  • Page 8: Mailbox Settings

    Mailbox Settings This page is used to modify mailbox settings (as shown in figure 5). Features for a mailbox can be turned on and off by clicking on the appropriate check boxes or changing the current values. Some settings are only viewable (such as directory names), and others can be changed.
  • Page 9 If disabled, the mailbox will not receive messages. Play date and time When enabled, Amanda will play the date and time a message is recorded when retrieving messages using a telephone. Play date and time does not apply when playing messages using a browser.
  • Page 10 Save Click the save button after making any changes to the mailbox settings. Changes must be saved in order for them to go into effect on the server. Reset Clicking reset will clear any changes made to the mailbox settings that have not yet been saved (refreshing the screen with the current saved values).

  • Page 11: Call Control

    Call Control Using call control provides the user a way to route calls manually. After call control is enabled, the owner of the mailbox will be notified when a new call is received. At that point, you answer the call, put the caller on hold, transfer the caller to another mailbox, or send the call to voicemail where the caller can record a message.
  • Page 12 and the CREATE QUEUE privilege must be enabled for that mailbox. Answer When a new call is received, click answer to send that call to your extension where it can be answered. Hold Click hold to put the caller on hold. You can play a custom hold greeting telling the caller you’ll be with them shortly.