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Amanda @Work.Place Version 3.xx User Manual

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Using
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@Work.Place
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Version 3.xx
User's Guide Edition 7/01

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Summary of Contents for Amanda Amanda@Work.Place Version 3.xx

  • Page 1 Using @Work.Place Version 3.xx User’s Guide Edition 7/01...

  • Page 2: Copyright And Trademark Notices

    90 days from the date the software is delivered. If a defect in the media should occur during this period, you may return the media to The Amanda Company and The Amanda Company will replace the media without charge.

  • Page 3: Fraudulent Usage Advisory

    Amanda software, is able to prevent such unauthorized usage. The Amanda software is likewise unable to prevent such uses as may constitute an invasion of privacy or other tort. THE AMANDA COMPANY...

  • Page 4: Conventions

    Amanda The name by which this manual refers to the Aman- da@Work.Place system to make reading about the system easier. Because of the name Amanda, the system is also re- ferred to as “she.” caller Someone who calls into Amanda. A caller often obtains in- formation, leaves a message for someone, and/or provides information.

  • Page 5: Table Of Contents

    Logging into Amanda ........
  • Page 6 Using Amanda@Work.Place Being Notified about Messages ....... . . 17 Changing a Pager Number by Telephone .

  • Page 7: Using Amanda

    Amanda@Work.Place is an automated telephone attendant and voice processing system designed especially for ease of use and flexibility. To you and the people who call you, Amanda is also a voice on the telephone guiding you to people, services, and messages.

  • Page 8: Logging Into Amanda

    Dial: _______ (Amanda’s number) + mailbox + + security code + You can dial your security code (even though Amanda will say it is an invalid security code). Then provide your mailbox: Dial: _______ + security code + + mailbox +...

  • Page 9: Setting Up Amanda

    Changing your security code ensures that only you and other authorized personnel can access your messages. The first time you log into Amanda, she asks you if you want to set up your mailbox. You press to set it up or to set it up at another time.

  • Page 10: Putting Your Name In The Directory

    Using Amanda@Work.Place At the end, Amanda allows you to save or reject your changes. If you reject the changes, Amanda walks you through these activities again the next time you log in. After the initial setup, you can change any of your settings individually as explained later in this guide.

  • Page 11: Recording Greetings

    + the greeting’s number (1-3) + record greeting + When Amanda rings your extension and you do not answer, she plays a greeting. You can have up to three of these greetings. For example, you can have a daytime greeting, an after-hours greeting, and a vacation or on-the-road greeting.

  • Page 12: Sample Greetings

    A busy message (which callers hear when your line is busy) + record your busy message + Amanda plays either a system-wide busy message or your personal busy message whenever your extension is busy. For example: “This is Chris. I’m talking to someone else at the moment.

  • Page 13: After-Hours Greeting

    Using Amanda After-hours Greeting Many Amanda administrators set up each mailbox so that greeting 1 plays for routine working hours and greeting 2 plays for after-hours calls. Here is an example: “You have reached the office of Chris Wang at Homestead, Inc. after hours.
  • Page 14 To call Sierra, press 1. To call Matthew, press 2.” Then you create a menu that tells Amanda to redirect the call to Sierra’s mailbox (511) if the caller presses 1 or to Matthew’s mailbox (557) if the caller presses 2.

  • Page 15: Sample Menu

    Using Amanda To change a menu option: (For login information, see “Logging into Amanda” on page 2.) + the digit (0-9) the new mailbox for that digit + to be changed To remove a menu option: (For login information, see “Logging into Amanda” on page 2.)

  • Page 16: Changing Your Security Code

    Using Amanda@Work.Place To listen to the current greeting: To change which greeting is heard: the greeting’s number (1-3) + (Optional) (to listen to the greeting) (for the system greeting) + Changing Your Security Code Your initial security code is usually your mailbox number or 997. It is a good idea to change it immediately and often.

  • Page 17: Becoming Unavailable

    To turn call screening on or off: Becoming Unavailable On hectic days or when you are out of the office, you can use Amanda’s Do Not Disturb to keep your extension from ringing. Callers hear your greeting immediately and can leave you a message. Your coworkers are also not disturbed by your ringing extension.

  • Page 18: Listening To Messages

    Listening to Messages You will use Amanda primarily to listen to and send messages. Usually, Amanda plays messages in the order that they were received (oldest to newest). She makes an exception for urgent messages, playing them in newest to oldest order and prior to any other messages.

  • Page 19: Forwarding Messages

    Using Amanda Forwarding Messages You can forward messages left for you to any other Amanda user. For example, you might need to reroute a message to the coworker who should have received it in the first place. Adding a prefix to the forwarded message lets the other user know that you received the message first and allows you to provide instructions regarding the message.
  • Page 20 Using Amanda@Work.Place Options Dial Make the message urgent. Make the message private. (Private messages cannot be forwarded.) Specify a delivery date + any combination of the following: and time : Any item (day, + the month + mon., yr., hr., or min.) not specified...
  • Page 21 A config- uration option (set by your Amanda administrator) allows messages to be sent to more than one mailbox or list.

  • Page 22: Replying To Messages

    Using Amanda@Work.Place Replying to Messages You can reply to any messages you received from other Amanda users. To reply to the message that you just listened to: + record your reply + + hang up or add options + (use options listed for...

  • Page 23: Sending Messages

    Being Notified about Messages Amanda can be configured to notify you when you have a message. She can call your pager to display the total number of messages and the number of new messages. She can use relay paging to display or forward a telephone...

  • Page 24: Changing A Pager Number By Telephone

    The following procedure tries to cover all cases, but check with your administrator for specific instructions. To allow a caller to leave a message for someone: Transfer the call to Amanda. (Usually, you press the Conference or Transfer button on your telephone.) After Amanda answers, dial...

  • Page 25: Managing Personal Mailing Lists

    Using Amanda works on any telephone switching system. However, if you hear Amanda say, “That was an invalid entry,” just use: Enter the mailbox to receive the message. Complete the call transfer. (Usually, you just hang up.) Managing Personal Mailing Lists Amanda allows you to have three personal mailing lists, which you create and manage using the lists menu.

  • Page 26: Managing Messages Sent By Fax

    + rerecord list name + or description Managing Messages Sent by Fax A message can be faxed to your mailbox. Amanda lets you know that the message is a fax. You can retrieve it by: • Calling from a fax machine •...

  • Page 27: Managing Guest Mailboxes

    + Managing Guest Mailboxes If your Amanda system administrator has configured the system to allow guests, you can give a guest mailbox to another person. In this way, someone working for you temporarily can receive messages. He can check for those messages using any extension that has access to Amanda.
  • Page 28 + + guest mailbox + hear guest’s greeting + leave message To delete a guest mailbox: + the guest mailbox to be deleted To review your guest mailboxes: Amanda plays the name and extension recordings for your guest mailboxes.

  • Page 29: Index

    3, 4 tory security code messages sent as after-hours greetings changing lists forwarding Amanda managing messages calling controlling setting up calls greetings user’s introduction conventions after-hours auto-scheduling copyright...
  • Page 30 Using Amanda@Work.Place forwarding Name and Extension re- 18, 22 hearing leaving cording messages managing removing notification guest mailboxes introducing playing menu options Amanda recording busy message replying to replying to messages 12, 17 leaving sending reviewing 18, 22 messages modifying...
  • Page 31 Index 25 vacation greetings warranty...
  • Page 32 Using Amanda@Work.Place...

  • Page 33: Quick Reference

    Amanda@Work.Place Quick Reference Internal: Dial Ext. No. _______ External: Dial Phone No. __________ Enter + _______ + (Some systems Enabling Network Telephony mailbox skip step 2.) for the Communicating PC Enter _______ + security code Use the Main Menu Manage Lists...
  • Page 34 Skip ahead (fast forward) Rewind Select system greeting Pause for 30 seconds until you press again Review the current greeting Hang up from within Amanda’s menus Dial another user Return to previous menu Send New Message Send New Message (cont.) Review...

This manual is also suitable for:

Work.place 3

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