Page 1 Administering @Work.Place Version 3.xx Designed for Administrator’s Guide Edition 7/01...
Page 2: Copyright, Trademark, And Other Notices
Company. Other brand names and product names mentioned in this manual are trademarks or registered trademarks of their respective owners. Amanda@Work.Place is housed in an ITOX, Inc. Tiger Cub unit. The part number is WI- EAR-33/4M, and the hard drive is HD-TC. This unit’s FCC registration number is 47CFR part 15, class B.
Page 3: Fraudulent Usage Advisory
Amanda software, is able to prevent such unauthorized usage. The Amanda software is likewise unable to prevent such uses as may constitute an invasion of privacy or other tort. THE...
Page 4 Administering Amanda@Work.Place...
Page 5: Table Of Contents
Shutting Amanda Down........
Page 6 Using a Template ..........36 Using Templates with an Amanda/Norstar System ..... .36 Asking the User for Preferences .
Page 7 Administering Amanda by Telephone ........79...
Page 8 Administering Amanda@Work.Place Mailbox Settings........... .100 Notification Records.
Page 9: Introducing Amanda
The computer on which Amanda is installed must be used only for Amanda. Depending on what lines from your PBX are connected to Amanda and when calls are sent to Amanda to be processed, Amanda can serve you or your customer in a variety of ways.
Page 10: How Amanda Operates
Amanda. Then automatically, or if selected, Amanda plays out the requested information. How Amanda Operates To users and callers, Amanda is a voice on the telephone guiding them to people, services, and messages. However, Amanda’s entire design revolves around the mailboxes defined by you, the system administrator.
Page 11: Mailboxes That Provide Information
222 rather than to the company operator designated as mailbox 0. When a digit is not mapped as a menu number, Amanda treats the digit as a mailbox. For example, if 0 is not mapped, the caller who enters it reaches mailbox 0, which is usually the operator.
Page 12: Processing Calls And Mailboxes
Amanda waits for incoming calls directed to her by your telephone switching system. When a call comes to an Amanda telephone port, Amanda goes from one mailbox to another as she processes that call. How does she know what mailboxes to use? •...
Page 13 Chapter 1: Introducing Amanda Call Processing Diagram : If a Done Chain field is not defined, Amanda uses the Done Chain field of the Company Greeting mailbox as a default. While this default Done Chain can vary from port to port, it usually is the Done Chain field for mailbox 990 and is initially set to mailbox 991 (referred to as the Caller Instructions mailbox).
Page 14: Processing A Mailbox
The settings for the fields associated with the mailbox, such as the Do Not Disturb, determine what actions Amanda does or does not take. While Amanda processes every mailbox the same way, the dotted rectangle around the left column of the diagram’s first page shows a typical call—starting with Amanda dialing a...
Page 15 Chapter 1: Introducing Amanda Mailbox Processing Diagram...
Page 16 Administering Amanda@Work.Place Mailbox Processing Diagram (continued) Mailbox Processing Diagram (continued)
Page 17: Customer Service And Support
End user support covers the actual usage of Amanda through the telephone, such as picking up messages, sending messages, changing greetings, and using distribution lists. Registered Amanda sites receive free end user support for the life of their systems. Be sure to send in your registration card! System Administration Support System administration support covers the configuration of Amanda;...
Page 18: Application Support
Application support covers extended programs that can be configured using Amanda’s powerful Token Programming Language. The Amanda Company can write custom applications for you. All Amanda solution providers, who are in good standing, receive application support. Please contact your Amanda sales representative for more...
Page 19: Getting Started
Next Amanda displays: Do you want to run Amanda@Work.Place[Y,N]? Press Y for Yes. If you do not make a selection within 30 seconds, Amanda starts automatically. This allows for unattended operation. After Amanda loads and checks all the mailboxes, she displays the Main screen. The word Main appears in the upper right corner of the screen.
Page 20: Shutting Amanda Down
Shutting Amanda Down To shut down Amanda: Press Alt+S. The password dialog box appears. Type in the password. (The default is AMandA with only the first two and the last let- ter capitalized.) Press Enter. Press Y (to confirm the shutdown).
Page 21: Changing The Password
You should change Amanda’s password on a regular basis. To change Amanda’s password: Shut down Amanda using the steps in “Shutting Amanda Down” above. Change to the AMANDA directory—unless you are there already. At the DOS prompt, type: CD C:\AMANDA Then press Enter.
Page 22 Administering Amanda@Work.Place...
Page 23: Monitoring Amanda
Monitoring Amanda Using the Main Screen Amanda’s main screen, Figure 1-1, displays when Amanda completes startup. Using the menu commands on this screen, you can add and delete mailboxes and change each user’s options (Users command), or create, run, and print reports (Reports command). The main screen also displays Amanda system information.
Page 24: General Information
If this field is blank, the configuration options for your fax modem are not accurate. Amanda shows the current activity of each port in columns at the left of the screen. Port The number of each port, followed by a letter indicating the mode that port is in: A (answer) or N (notification) mode.
Page 25: Avoiding Security Problems
Resetting Ports You can reset individual ports on the Amanda system without shutting down the system. Resetting a port forces a hangup and changes the port’s status to IDLE. :Anyone using the specified port being reset will be disconnected with- AUTION out warning.
Page 26: Tracing Port Activity
You can reset the Amanda’s date and time. To reset the date and time: From the Main screen, press Alt+D. The password dialog box appears. Type the password. (The default is AMandA with only the first two and the last letter capitalized.)
Page 27: Copying Files
To copy a file: From the Main screen, press Alt+F. The password dialog box appears. Type the password. (The default is AMandA with only the first two and the last letter capitalized.) The Copy a File screen appears. Copy a file...
Page 28 Administering Amanda@Work.Place...
Page 29: Recording The Greetings
To call Amanda (with integration): Dial Amanda’s call/hunt group pilot number. Amanda automatically logs on to the mailbox for the extension you are using. You are prompted: “Enter your Security Code, finish by pressing #.” Enter the security code for mailbox 990 and press #. (The default security code for mailbox 990 is 990.)
Page 30: Recording The Company Greeting
See Installing Amanda@Work.Place for more information about having a greeting per port or contact your Amanda marketing partner or solution provider.
Page 31: Sample Greetings For Mailbox 990
The following figures and explanations show how to schedule the greetings in “Sample Greetings for mailbox 990” on page 23. It shows the scheduling records for an Amanda system that was initialized May 23, 1997, just before a three-day weekend for American Memorial Day holiday.
Page 32 Administering Amanda@Work.Place The following figure of the Auto screen shows the settings for the first scheduling record. This record starts greeting 1. Save Esc/EXIT PgDn/NEXT PgUp/PREV Auto Mailbox: 990 Comment: GREETING Security Code: Extension: Directory Name 1: Directory Name 2: NEXT: 05/23/97 08:00;...
Page 33 Chapter 4: Recording the Greetings The next figure of the Auto screen shows the settings for the third scheduling record. This record starts greeting 2. Save Esc/EXIT PgDn/NEXT PgUp/PREV Auto Mailbox: 990 Comment: GREETING Security Code: Extension: Directory Name 1: Directory Name 2: NEXT: 05/23/97 08:00;...
Page 34 Setting all the And Every fields (months, days, hours, and minutes) to 0 insures that Amanda performs the scheduled change only once. Because of that, it is not necessary to restrict this record to particular days of the week—although you can.
Page 35 Chapter 4: Recording the Greetings The next figure of the Auto screen shows the settings for the scheduling record that overrides the Monday morning use of greeting 1 on May 26. Save Esc/EXIT PgDn/NEXT PgUp/PREV Auto Mailbox: 990 Comment: GREETING Security Code: Extension: Directory Name 1:...
Page 36: More Holiday Samples
This guarantees that Amanda changes to the holiday greeting after the open greeting record, in case Amanda executes the two records on the same day. To program a holiday that falls on a specific day of the week such as the US Labor Day (first Monday of September), configure the And Every field as 11 months and 29 days and restrict execution to the appropriate day of the week.
Page 37: Sample Instructions For Mailbox 991
Chapter 4: Recording the Greetings To record the caller instructions: Access Amanda as mailbox 991 or whatever mailbox is the equivalent of the Caller Instructions mailbox. Press 2 to change the greeting. Press 1 to select Greeting 1. Press 2 to record the greeting.
Page 38: Sample Scheduling Records For Mailbox 991
Administering Amanda@Work.Place To create the scheduling records shown in this section (or your own), see “Creating Scheduling Records” on page 68. Sample Scheduling Records for Mailbox 991 This section shows how to schedule the sample greetings using or the Auto screen.
Page 39: Recording Employee Directory Instructions
As Amanda searches for matches, any spaces or punctuation in the name are ignored. If there are several matches, Amanda plays all of them. When a caller enters a name that is not in the directory, Amanda says, “I’m sorry. I could not find a match for your entry.”...
Page 40 Administering Amanda@Work.Place To record the directory instructions: Access Amanda as mailbox 411 or whatever mailbox is the equivalent of the Employee Directory mailbox. Press 2 to change the greeting. Press 1 to select Greeting 1. Press 2 to record the greeting.
Page 41: Setting Up Mailboxes
From the Main screen (which has Main in the upper right corner), press Alt+U. The password dialog box appears. Type in the password. (The default password is AMandA, with the first two and the last letter capitalized.) The Users screen appears. The word Users is in the upper right corner of the screen.
Page 42 Users screen and return to the Main screen. User Information Just below the menu bar. The fields in this area provide the minimum information Amanda requires for defining a mailbox. See “Mailbox Field Reference” on page 44, for more details. Basic Options Just below the User Information and on the left side of the screen.
Page 43 Chapter 5: Setting Up Mailboxes Groups Amanda cannot go from one mailbox to another unless the two mail- boxes belong to the same group. A mailbox can belong to as many as four groups. Generally, all mailboxes belong to Group 1 so that Aman- da can go from the company greeting and caller instructions to the mailbox for the person being called.
Page 44: Managing Mailboxes
Using Templates with an Amanda/Norstar System For Amanda systems that are connected to Norstar KSUs, the default template mailbox (997) has predefined notification records. These notification records turn the Message Waiting Indicator (MWI) on and off whether the message was retrieved from: •...
Page 45: Asking The User For Preferences
(This is primarily for people who an- swer calls for more than one person.) 4b) If YES to 4a, do you want Amanda Set Screen Calls to ON and ID Call? to YES. to let you accept or reject the call based...
Page 46: Personal Mailboxes
Amanda returns to mailbox 991, the Caller Instructions mailbox, and plays its current greeting (by default, Greeting 1). When the owner of a mailbox calls Amanda and asks for extension 147, Amanda asks for a security code. After accepting the security code, Amanda allows the user to listen to messages, change greetings, turn Do Not Disturb on and off, and so forth.
Page 47 Type the user’s first name in the Dir Name 1 field, then press Enter. Amanda automatically adds the contents of two fields (Dir Name 1 and Dir Name 2) to the employee directory. When callers enter 411 (or whatever mailbox has been con- figured as the employee directory), they are normally instructed to enter the first few letters of the first or last name of the person they wish to reach.
Page 48: Creating A Mailbox For Someone Without A Telephone
Create a personal mailbox for that user. Then log on to the mailbox to turn on Do Not Disturb. Creating Mailboxes Automatically If Amanda is connected to a Norstar KSU and you have requested the Autocreate feature (by setting the configuration option tmo_names to a number greater than 0), Amanda can: •...
Page 49: Informational Mailboxes
The greeting may offer a single-digit menu, “Press 1 for ...; press 2 for ...; etc.” If no selection is made from an informational mailbox, Amanda plays the greeting for the Caller Instructions mailbox (991). This is so the caller does not get lost in the system.
Page 50: Creating A Range Of Mailboxes From An Existing Mailbox
Extension field might contain some- thing like the following: @P(G1)G(999) Amanda plays Greeting 1 for mailbox 122 and goes to mailbox 999’s Ex- tension field for an immediate hangup. This last example using the Token Programming Language. For more de- tails, see “Programming Amanda”...
Page 51: Moving From One Mailbox To Another
Type the mailbox in the Mailbox field, then press Enter. Press Alt+D and confirm the deletion by pressing Y. Amanda automatically removes all messages and recordings related to the mailbox. To delete mailboxes from the Mailbox Table: From the Users screen, select Alt+T.
Page 52: Mailbox Field Reference
Represents the number that Amanda uses to access the mailbox. It may range from 0 to 99,999 and must be unique. Comment Has no direct meaning to Amanda. It is provided for you as a notation field. Its max- imum length is 17 characters. Set Name If you are connected to a Norstar KSU using the Amanda Company voice board, you see Set Name instead of Comment.
Page 53 Do Not Disturb—even when it is locked. Screen Calls? If this field is ON and Do Not Disturb is OFF, Amanda says to the caller, “At the Lock tone, please say your name and company, and I’ll announce your call.” The caller’s response is played to the user when he answers the telephone.
Page 54 127H), calls cannot be placed on hold. ID Call? When ID Call? is NO and Amanda performs a supervised transfer, she plays a con- nection tone that only the called party can hear before she connects the caller. When this field is YES, Amanda plays the Name/Extension recording of the mailbox that was called.
Page 55 The Name/Extension field controls whether users can record their name and exten- sion. When set to NO, Amanda prevents the user from recording it. If set to YES, the user may record his name and extension. If there is no Name/Extension record- ing, Amanda defaults to saying the mailbox number.
Page 56 Calls The total number of times the mailbox was processed. Transfers Shows the total number of times Amanda successfully transferred a call to the Us- er’s extension. Logins Shows the total number of times the User logged on to this mailbox.
Page 57: Notifying Users
When two calls collide, Amanda fails to get a dial tone on the port and hangs up. From the caller’s perspective, he hears DTMF tones and/or a hangup instead of the company greeting.
Page 58: Planning Your Notification Records
From the Users screen, type the number for the mailbox in the Mailbox field, then press Enter. Press Alt+N. (If the mailbox has not yet been created and saved, Amanda does not allow you to access the Notify screen for that mailbox. If this is a new mailbox, save it before pressing Alt+N.)
Page 59 Notify screen and return to the Users screen. User Information Just below the menu bar. The fields in this area provide the minimum information Amanda requires for defining a mailbox. The User Info is a copy of the user information on the Users screen. Notification In the middle of the screen.
Page 60: Managing Notification Records And Templates
Administering Amanda@Work.Place Selected Record’s At the bottom of the screen. It displays the data for the notification Fields record selected in the Notification Records List. Use this area to edit notification records. To move from one field to another, press Enter, Tab and Shift+Tab, or Up Arrow and Down Arrow.
Page 61 Chapter 6: Notifying Users (If the mailbox has not yet been created and saved, Amanda does not allow you to access the Notify screen for that mailbox. If this is a new mailbox, save it before pressing Alt+N.) The first record in the Notification Records List is selected (whether enabled or dis- abled).
Page 62: Creating A Notification Record From An Existing Template
If a caller presses the # sign while listening to the mailbox’s greeting, Amanda asks for a telephone number and saves it in the %R token. To relay the number, the %R or P(R) token must appear in the Method field of the notification record.
Page 63: Modifying Templates
(usually a telephone or pager number). Press Alt+S to save this notification record as part of the current mail- box. If you changed only the Enabled and Variable fields, Amanda does not create or update a template. You are prompted: OVERWRITE Notification record? [NY] Press Y to change the current notification record or press N to cancel.
Page 64 Administering Amanda@Work.Place (If the mailbox has not yet been created and saved, Amanda does not allow you to access the Notify screen for that mailbox. If this is a new mailbox, save it before pressing Alt+N.) The first notification record in the Notification Records List is selected (whether enabled or disabled).
Page 65: Testing A Notification Record
The number of times Amanda should perform this notification successfully. The range is 0 to 255. The default is 1. If the value is 0, Amanda continues until the user has played every new message. Note: Successful is defined by Amanda completely performing each action given in the Method field (defined below).
Page 66: Changing Notification Telephone Numbers
%V token in the record’s Method field. You can change the number for the user, or he can change the number himself by calling Amanda over the telephone. To change a notification record’s Variable field: From the Users screen, type the number for the mailbox in the Mailbox field, then press Enter.
Page 67: Changing The Notification Variable By Telephone
Then the notification record contains: Type: NORMAL Method: #63%E Amanda automatically replaces %E with the contents of the Extension field for this mailbox. This works if and only if the Extension field contains only an extension number, for example, 127.
Page 68: Using %U And %V Instead Of %E
A five-ring wait for a voice response. P(U) Amanda plays the mailbox’s Name and Extension recording. P(M) Amanda says the total number of messages and the number of new mes- sages. P(N) Amanda plays the Name/Extension recording for the current mailbox.
Page 69: Relaying Information To A Pager
While the mailbox’s greeting plays, the caller can press # to activate relay paging. The caller enters his telephone number. Amanda saves the number in %R, and sends it, instead of the number of messages, to the pager. A notification record can send the contents of %R to the user’s pager.
Page 70: Calling Home
Administering Amanda@Work.Place Token Description A four-second pause. W(3,P) A three-ring wait for the paging service to respond with a confirmation tone. The current mailbox (to let the user who is being paged know the source of the page). For this particular paging service, the asterisk tells the paging service to place a hyphen on the screen for the pager.
Page 71 P(U) Amanda plays the mailbox’s Name/Extension recording. P(M) Amanda says the total number of messages and the number of new mes- sages. Another half-second pause. To allow for an answering machine’s recording and a beep, you might consider one of the...
Page 72: Emergency Lists
Emergency Lists Amanda uses an emergency list to notify a group of people about a new message. Amanda notifies the first person of the new message first, then after a time, notifies the second, and so forth until someone listens to the message. You define the initial time to wait before starting the notification, and the time interval between notifications.
Page 73: Automatic Scheduling
Amanda executes scheduling records exactly as instructed—whether or not the change makes any sense. However, if the date to repeat a record falls on an invalid day, Amanda waits for a valid day before executing the record. (She does this by adding one day to the execution date until the date finally falls on a valid day.) For example, suppose you...
Page 74: Managing Automatic Call-Processing Changes
Testing scheduling records by enabling them and verifying that the expected call- processing changes do take place. When testing a scheduling record, check whether Amanda makes the correct changes by changing the record’s effective date and time. Do not adjust the Date/Time option from the Main screen.
Page 75 Chapter 7: Automatic Scheduling The Auto Screen Save Esc/EXIT PgDn/NEXT PgUp/PREV Auto Mailbox: Comment: Security Code: Extension: Directory Name 1: Directory Name 2: <DISABLED> <DISABLED> <DISABLED> <DISABLED> <DISABLED> <DISABLED> <DISABLED> <DISABLED> <DISABLED> <DISABLED> Enabled Change On: 04/10/1996 At 07:19 Restrict To: M T W T F S S And Every: 0 month(s) 0 day(s) Y Y Y Y Y Y Y...
Page 76: Creating Scheduling Records
However, for a holiday like Easter, the scheduling record might need to change each year. If Amanda should perform the changes only certain days of the week, restrict the scheduling record to specific days.
Page 77: Modifying Scheduling Records
Chapter 7: Automatic Scheduling If you leave the Extension, Rings, or Greeting # field blank, Amanda leaves that field unchanged in the mailbox. Do Not Disturb and Call Screening cannot be left blank. Press the spacebar to toggle between ON and OFF. Type in the other fields.
Page 78: Testing A Scheduling Record
You can disable a scheduling record temporarily or permanently. For example, if a user takes a leave of absence or a vacation, you can disable all his scheduling records. Amanda keeps the original information so you can reactivate the record later.
Page 79: Example: Changing User's Greetings
Chapter 7: Automatic Scheduling To disable a scheduling record: From the Users screen, type the number for the mailbox in the Mailbox field, then press Enter. Press Alt+A. The Auto screen appears. The first record in the Scheduling Records List is selected. Press Page Down until the record to be disabled is selected.
Page 80 Administering Amanda@Work.Place Auto Screen Record Field Auto Screen Setting Enabled Change On: 08/22/95 At: 18:00 And Every: 0 month(s) 1 day(s) 0 hour(s) 0 minute(s) Restrict To: M T W T F S S Y Y Y Y Y N N...
Page 81: Generating Reports
A report consists of rows and columns of mailbox information and statistics. There is one row for each mailbox on your Amanda system and a column for each field of information that you decide to include in the report. The rows are sorted numerically based on the mailbox.
Page 82: Managing Reports And Report Templates
To create a report: From the Main screen, press Alt+R. The password dialog box appears. Type in the password. (The default is AMandA with only the first two and the last let- ter capitalized.) Press Enter.
Page 83 10. To view the report, press Alt+V. The report appears on your screen. If the report is too wide for your screen, Amanda eliminates the columns that do not fit. These columns are in the report but not on the screen.
Page 84 Main screen. User Information Just below the menu bar. These fields provide the minimum informa- tion Amanda requires for defining a mailbox. See “Mailbox Field Ref- erence” on page 44 for more details. Basic Options Just below User Information and on the left side of the screen.
Page 85: Creating Reports From Templates
You specify what mailboxes to use for the report and whether statistical fields should be reset to zero. For example, if you reset these fields, Amanda starts counting messages from zero instead of the current message total.
Page 86: Printing Reports
If you decide to use the saved report in another application, do not run that application on the Amanda computer. Use DOS to copy your report to a floppy disk. Import or read the report on another computer. (Use floppy disks that are preformatted for PC use.)
Page 87: Using The Administrator Mailbox
Lock, unlock, and reset mailboxes • Listen to system status information When you dial Amanda’s extension and identify yourself as this mailbox, your top level menu has one additional choice ( ) for System Administration. The System Administration menu is as follows: •...
Page 88: Changing The Busy Hold Music
To change the busy hold music: + make your recording + The busy hold music is stored in a file named HOLD.VOX in the C:\AMANDA directory. If you create HOLD0.VOX, HOLD1.VOX, etc. Amanda plays them after HOLD.VOX if the extension remains busy. Each one is created as HOLD.VOX, and must be changed to HOLDx.VOX with a DOS command:...
Page 89: Resetting Mailboxes
Re-enter the last mailbox then press Press to return to a previous menu. Shutting Amanda Down Amanda must always be shut down before she is turned off. Also, whenever you shut Amanda down, you should turn off the computer (or off and immediately back on).
Page 90: Listening To System Status
(to save the recording) + (to send) Amanda processes messages sent to lists as a low priority task. This means that she might take several minutes to send the message to everyone on a large list, especially if the system is busy. By making this a low priority task, Amanda can maintain high system performance for tasks such as answering calls and notifying users.
Page 91: Resetting The Date And Time
The only recommended change to mailbox 999 is the addition of one or more notification records with DISK as their type. In this way, Amanda notifies you when disk space falls below a predefined level (the default is 20%). For example, you can be paged or have a voice mail message left for you at your personal mailbox.
Page 92 Administering Amanda@Work.Place Installing Amanda@Work.Place for more information about setting the diskwarn configuration option or contact your Amanda Marketing Partner or Solution Provider. Mailbox 999 Save Auto Delete Notify Table Copy Esc/EXIT PgDn/NEXT PgUp/PREV Users Mailbox: 999 Comment: SYSTEM ADMIN Security Code: 999...
Page 93: Using Utilities
The BackRest utility backs up and restores the database, the greetings, and the incoming messages of an Amanda system. BackRest automatically detects the number of floppy drives in the computer and allows you to use either the A: or B: drive. The number of floppies as well as the number of bytes needed for the requested backup is estimated after you insert the first floppy.
Page 94: Deleting Personal Mailing Lists
The List Del utility deletes the specified personal mailing list from the specified mailbox. (System mailing lists are the personal mailing lists for mailbox 999.) Syntax: list_del mailbox list_number For example, deletes List 7 from mailbox 212, type the following at the C:\AMANDA> prompt: list_del 212 7 Displaying Message Information The MsgList utility displays the quantity, date, time, and type of messages stored for all the mailboxes or the specified mailboxes.
Page 95: Validating Notification Templates
Syntax: vmbedit Managing Text Files Amanda provides utilities that allow you to search, edit, and display text files. Searching Text Files The Grep utility searches the specified file from beginning to end for the specified string of characters. The search is case sensitive, which means that it differentiates between upper and lower case letters within the file.
Page 96: Editing A Text File
Less utility, “Displaying Text Files (20 Lines at a Time)” on page 90. Editing a Text File The JOVE utility allows you to edit any text file on your Amanda system. For example, you might want to edit INSTALL.CFG, TRACE.OUT, AMANDA.LOG, 1001.PBX, CONFIG.SYS, and AUTOEXEC.BAT.
Page 97: Jove Commands
Chapter 10: Using Utilities To perform a search, press Ctrl+S and type the first few letters of the word “HOST”. Look for one of the following lines in the AUTOEXEC.BAT: rem LH HOST /2 /f /n >> %LOGN% rem LH HOST /4 >> %LOGN% : The /2 is for COM2 and the /4 is for COM4.
Page 98: Displaying Text Files (20 Lines At A Time)
The Less utility is often used with the Grep utility. For instance, if you have a very large TRACE.OUT file, and you are interested in only the activity on Port 1, you could filter the TRACE file with Grep and then page through the results with Less. At the C:\AMANDA> prompt, type: grep "ichan_01" trace.out | less...
Page 99: Displaying The Last N Lines Of Text Files
TAPE BACKUP /F="C:\AMANDA\AMANDA.TAG" /-C/-P/R/W Reviewing Installation History You can review an Amanda system’s installation history to find out what versions have been installed or uninstalled. It shows each Amanda version (starting with 5.45) and its installation history on the computer.
Page 100 EXAMPLE HISTORY DISPLAY ********************************************************************* The currently installed system is: Amanda@Work.Place Version 2.11 Voice platform: BI-SONIC Continue, or Quit[C,Q]?C Pressing C to continue will display information about previous updates/upgrades as well as uninstalls—if there are any.
Page 101: Setup Sheets
Appendix A: Setup Sheets Company Greeting Example Mailbox 990 Preassigned Greeting The caller will hear: The greeting will play: Thank you for calling _____________ 8:00 . to 5:30 Company Name Monday through Friday Thank you for calling ______________. 5:30 . to 8:00 Company Name Monday through Friday Our office is now closed.
Page 102: Caller Instructions Example
Administering Amanda@Work.Place Setup Sheets Caller Instructions Example Mailbox 991 Preassigned Because of the seamless transfer from 990 to 991, the caller hears these instructions immediately following the main greeting. Greeting The caller will hear: The greeting will play: For Sales, please press 1; for Service, press 2; for Ad- 8:00 .
Page 103: Mailbox With Greetings
Appendix A: Setup Sheets Setup Sheets Mailbox with Greetings Mailbox Number: __________ Comment: ________________ Greeting The caller will hear: Greeting plays: Time: Days: Time: Days: Time: Days: —Master Copy— Make copies of this sheet prior to filling it out.
Page 104: Mailbox With Menu
Administering Amanda@Work.Place Setup Sheets Mailbox with Menu Mailbox Number: __________ Comment: ________________ Mailboxes assigned to menu options: If Caller Presses Mailbox Comments 0 transfers to 1 transfers to 2 transfers to 3 transfers to 4 transfers to 5 transfers to...
Page 105: General Mailbox Checklist
Appendix A: Setup Sheets Setup Sheets General Mailbox Checklist Mailbox Purpose Reserved for Operator...
Page 106 Administering Amanda@Work.Place Mailbox Purpose —Master Copy— Make copies of this sheet prior to filling it out.
Page 107 Reserved for Caller Instructions Reserved Reserved Reserved Reserved for Future Delivery Reserved Reserved Reserved for Direct Send to Voice Mail Reserved for System Administration Before using mailbox 994, you must create it. Of the preassigned mailboxes, this one is not shipped with Amanda.
Page 108: Mailbox Settings
Administering Amanda@Work.Place Setup Sheets Mailbox Settings Chain examples: 999 performs a hang-up; 991 returns to Instructions Store Do Not Call Mes- Disturb Screen- Busy Done Mail- Exten- sages First Name Last Name Chain Chain Chain On/Off sion Yes/No Yes/No —Master Copy—...
Page 109: Notification Records
Appendix A: Setup Sheets Setup Sheets Notification Records System actions to notify users of calls or messages in addition to ringing their extensions. ____________ : What do you dial to get an outside line? Notification Number Name Mailbox Notify Method (Variable) How will the user be notified? Number or instructions...
Page 110 Administering Amanda@Work.Place...
Page 111: Glossary
A grouping of privileges and features assigned to a telephone in a sys- tem. Each mailbox in an Amanda system can be given all or any subset of the available privileges and features. There are no classes of ser- vice.
Page 112 Decibel level. Used to measure the volume of sound or noise. DBF file A file which is in dBase format. Amanda tokens can work with dBase format as well as ASCII files. A dBase format file must have a DBF extension if used with Amanda tokens.
Page 113 Appendix B: Glossary dedicated notification When the first port of Amanda is set aside for notification only. It is displayed as 1/N (as opposed to 1/A) on the Main Screen. The extension connected to port 1 of Amanda must have outside ac- cess so that pager notification can be successful.
Page 114 DTMF. A solid colored, or reversed video block seen on the screen (selecting edit block the field or the line you are editing) within Amanda or the Setup util- ity. If you designate a mailbox using the box_idx configuration option,...
Page 115 0.85 seconds (usually set to 0.55 seconds.) which is normally required to put a caller on hold before Amanda can transfer to an ex- tension. This is also used when Amanda determines a Ring No An- swer or Busy extension. A second hookflash (or hook-flash) makes Amanda able to get the caller back and play the current greeting or Busy message for that user.
Page 116 When not prefaced by COM, serial, or parallel, this guide refers to a port created by connecting a telephone port to a voice board. Amanda supports from 2 to 24 ports. See also COM port, RS-232 port, serial port, and parallel port.
Page 117 This is typically located at the bottom of the screen and includes the Start button. Using '~' token to make Amanda pulse dial the digit 1 to effect a timed timed break recall break recall.
Page 118 Administering Amanda@Work.Place The solid (continuous) tone which must be heard by Amanda after a transfer dial tone hookflash is performed and before DTMF digits representing the ex- tension to connect to are dialed. If one second of continuous dial tone is not detected by Amanda, a second hookflash is performed in order to get back to the caller.
Page 119: Index
13, 33 16, 17, 48 password defined Calls 12, 81 shutting down Auto-scheduling Records List calls starting Auto screen processing version case-sensitive analog telephone back-door attendant defined defined defined center backing up voice messaging defined Amanda files CHAIN BackRest utility...
Page 120 112 Administering Amanda@Work.Place Chains Created delaying Users screen creating between greeting and next ac- Change On informational mailboxes tion scheduling field mailboxes deleting 43, 85 changing mailboxes automatically mailboxes busy hold music mailboxes based on another mailing lists dates mailbox...
Page 121 Last changing settings hard drive length Notify screen defined busy message numbering for reports hearing greetings files system status messages backing up Amanda Help Less utility copying LESS.EXE 90, 91 displaying history lights editing installation message faxing HISTORY.BAT List Comment...
Page 122 114 Administering Amanda@Work.Place listening process control MENU 6, 29 system status processing locking read-only busy message resetting menu bar Do Not Disturb setup sheets Auto screen greetings statistical information defined mailboxes statistics Main screen Screen Calls? table Reports screen User fields...
Page 123 Variable field number normal voice pagers notification notification records notification Norstar example password mailbox template setup sheets Amanda notification notification template PCPM active defined defined activity notification templates personal mailboxes changing notification record editing personal mailing lists templates Notifies...
Page 124 116 Administering Amanda@Work.Place reference RJ-11 searching mailbox fields defined files reinstalling RJ-14 secondary attendant history defined security relay RJ-XX Main screen notification defined Security Code reorder tone security code defined RNA Chain default report templates roving notification Selected Record’s Fields...
Page 125 Index 117 substrings between greeting and next ac- Transfers defined tion transfers supervised transfer between notifications total per mailbox defined between scheduled changes turnkey system support busy message maximum defined end user greeting maximum Type installation last reset of totals notification record field international message maximum...
Page 126 118 Administering Amanda@Work.Place Dir Name 1 uses viewing 90, 91 Dir Name 2 fraudulent files displaying information system VMB.DAT Do Not Disturb off-duty attendant editing Done Chain primary attendant VMBEdit utility Extension field secondary attendant VMBEDIT.EXE field definitions voice messaging center...

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Work.place 3

Amanda @Work.Place Version 3.xx Administrator's Manual

Chapter 1 Introducing Amanda

Chapter 2 Getting Started

Chapter 3 Monitoring Amanda

Chapter 4 Recording the Greetings

Chapter 5 Setting up Mailboxes

Chapter 6 Notifying Users

Chapter 7 Automatic Scheduling

Chapter 8 Generating Reports

Chapter 9 Using the Administrator Mailbox

Chapter 10 Using Utilities

Appendix A: Setup Sheets

Appendix B

Glossary

Index

Quick Links

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