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Amanda @SOHO Version 3.xx User Manual

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Using
Am
nd
@SOHO
A
A
Version 3.xx
User's Guide: 7/01 Edition

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Summary of Contents for Amanda Amanda@SOHO Version 3.xx

  • Page 1 Using @SOHO Version 3.xx User’s Guide: 7/01 Edition...

  • Page 2: Copyright And Trademark Notices

    90 days from the date the software is delivered. If a defect in the media should occur during this period, you may return the media to The Amanda Company and The Amanda Company will replace the media without charge.

  • Page 3: Fraudulent Usage Advisory

    Amanda software, is able to prevent such unauthorized usage. The Amanda software is likewise unable to prevent such uses as may constitute an invasion of privacy or other tort. THE AMANDA COMPANY...

  • Page 4: Conventions

    This manual uses the following terminology and conventions: Amanda The name by which this manual refers to the Amanda sys- tem to make reading about the system easier. Because of the name Amanda, the system is also referred to as “she.”...

  • Page 5: Table Of Contents

    Introducing Amanda ........
  • Page 6 Using Amanda@SOHO Forwarding Messages ........19 Replying to Messages .

  • Page 7: Using Amanda

    Amanda is an automated telephone attendant and voice messaging system designed especially for ease of use and flexibility. To you and the people who call you, Amanda is also a voice on the telephone guiding you to people, services, and messages.

  • Page 8: Logging Into Amanda

    Dial: _______ (Amanda’s number) + mailbox + + security code + You can dial your security code (even though Amanda will say it is an invalid security code). Then provide your mailbox: Dial: _______ + security code + + mailbox +...

  • Page 9: Setting Up Amanda

    Record one or more greetings • Schedule greetings (if appropriate) The first time you log into Amanda, she asks you if you want to set up your mailbox. You press to set it up or to set it up at another time.

  • Page 10: Putting Your Name In The Directory

    If you put the first few digits of your first and last names in the employee directory, callers can find you even if they do not know your extension number. Amanda tells callers that they can dial 411 to locate you in the directory.

  • Page 11: Recording Greetings

    + record greeting + (to save) When Amanda rings your extension and you do not answer, she plays a greeting. You can have up to three of these greetings. For example, you can have a daytime greeting, an after-hours greeting, and a vacation or on-the-...

  • Page 12: Sample Greetings

    Using Amanda@SOHO road greeting. Until you record a greeting, Amanda plays the system greeting, “Please leave a message for,” followed by your name and extension recording. (If you have not recorded the name and extension recording, Amanda plays your mailbox number.) For example: “This is Chris.

  • Page 13: After-Hours Greeting

    Using Amanda After-hours Greeting Many Amanda administrators set up each mailbox so that greeting 1 plays for routine working hours and greeting 2 plays for after-hours calls. Here is an example: “You have reached the office of Chris Wang at Homestead, Inc. after hours.
  • Page 14 Using Amanda@SOHO Then you create a menu that tells Amanda to redirect the call to Sierra’s mailbox (511) if the caller presses 1 or to Matthew’s mailbox (557) if the caller presses 2. The mailboxes that you use in your menu must already exist.

  • Page 15: Sample Menu

    Using Amanda To change a menu option: (For login information, see “Logging into Amanda” on page 2.) + the digit (0-9) the new mailbox for that digit + to be changed To remove a menu option: (For login information, see “Logging into Amanda” on page 2.)

  • Page 16: Reviewing The Current Greeting Or Name And Extension Recording

    Do Not Disturb. To listen to the current greeting: (For login information, see “Logging into Amanda” on page 2.) You hear the greeting number, the time and days for which the greeting is scheduled (if it is scheduled), and the greeting.

  • Page 17: Changing What Greeting Is Currently Played

    2.) Scheduling Greetings Amanda can be configured to automatically change your greeting at a particular time on weekdays, weekends, every day, or holidays. When you schedule a greeting, you schedule the time it will start playing. It plays until another greeting starts.
  • Page 18 (For login information, see “Logging into Amanda” on page 2.) (Use greeting number 3 + for holiday greetings.) (for (holidays) + the hour + and minutes (for A holiday list must be made by your Amanda administrator for this to be effective.

  • Page 19: Reviewing All Your Greeting Schedules

    (For login information, see “Logging into Amanda” on page 2.) Becoming Unavailable On hectic days or when you are out of the office, you can use Amanda’s Do Not Disturb to keep Amanda from ringing your extension. Callers hear your greeting immediately and can leave you a message.

  • Page 20: Being Notified About Messages

    Creating Notification Records You can create up to three notification records. You specify the days of the week that you want to be notified and where Amanda should call or page you. When you provide a number for a pager or an outside line, be sure to include any extra numbers that must be included.
  • Page 21 (to be called every day) Amanda calls the telephone number and plays the following four times: your Name and Extension recording, the total number of messages, and the number of unheard messages. Because she does not know if she has been...

  • Page 22: Reviewing Notification Records

    Reviewing Notification Records You can review your notification records at any time. Amanda tells you the number for the record and the number it calls. To review notification records:...

  • Page 23: Disabling Notification Records

    You can listen to messages, then forward them, reply to them, or delete them. Listening to Messages Usually, Amanda plays messages in the order that they were received (oldest to newest). Messages are saved until you delete them, so delete old messages from your...
  • Page 24 Using Amanda@SOHO To play messages you have received: (For login information, see “Logging into Amanda” on page 2.) Options: More options: Next message Replay message Delete message Restore the message you just deleted Previous message Forward message Reply to message Play date/time of current message Pause 30 sec./Resume...

  • Page 25: Forwarding Messages

    Using Amanda Forwarding Messages You can forward messages left for you to any other Amanda user. For example, you might need to reroute a message to the coworker who should have received it in the first place. Adding a prefix to the forwarded message lets the other user know that you received the message first and allows you to provide instructions regarding the message.
  • Page 26 Using Amanda@SOHO Options Dial Make the message private. (Private messages cannot be forwarded.) Specify a delivery date + any combination of the following: and time : Any item (day, + the month + mon., yr., hr., or min.) not speci-...

  • Page 27: Replying To Messages

    Replying to Messages You can reply to any messages you received from other Amanda users. To reply to the message that you just listened to: + record your reply +...

  • Page 28: Sending Messages

    Select mailbox or list of mailboxes + mailbox + + record message + (For login information, see “Logging into Amanda” on + list’s number + add one or more options + page 2.) A personal (use options for...

  • Page 29: Leaving A Message For Someone Else

    Transfer button on your telephone.) After Amanda answers, dial works on any telephone switching system. However, if you hear Amanda say, “That was an invalid entry,” just use: Enter the mailbox to receive the message. Complete the call transfer. (Usually, you just hang up.)
  • Page 30 Using Amanda@SOHO To create a mailing list: (For login information, see “Logging into Amanda” on page 2.) + the list’s number (1-3) + mailbox + (repeat for each mailbox) record a name or description to identify the list + To modify an existing mailing list:...

  • Page 31: Index

    Amanda deleting reviewing schedules calling menu options system setting up messages vacation user’s introduction notification records with menus away-from-the-office greet-...
  • Page 32 Using Amanda@SOHO modifying names reviewing updating adding to employee direc- greetings making tory menus recordings notification notification records 10, 13 managing messages options messages notification records scheduled greetings personal mailing lists disabling recorded greetings reviewing samples menu options greetings changing...

  • Page 33: Quick Reference

    Amanda@SOHO Quick Reference Internal: Dial Ext. No. _______ External: Dial Phone No. __________ Enter + _______ + (Some systems Enabling Network Telephony mailbox skip step 2.) for the Communicating PC Enter _______ + security code Use the Main Menu Manage Lists...
  • Page 34 Change Selected Greeting Manage Greetings Select a greeting Review selected greeting Select system greeting Re-record selected greeting Review the current greeting Schedule selected greeting Review greeting schedules Return to previous menu Return to previous menu Manage Options Use Special Options Do Not Disturb Special options Set up notification...

This manual is also suitable for:

Soho 3

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