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Amanda @Work.Group/DOS Administrator's Manual

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Administering
Am
nd
@Work.Group/
A
A
DOS
Version 7.xx
Administrator's Guide Edition 7/01

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Summary of Contents for Amanda Amanda@Work.Group/DOS

  • Page 1 Administering @Work.Group/ Version 7.xx Administrator’s Guide Edition 7/01...

  • Page 2: Copyright And Trademark Notices

    90 days from the date the software is delivered. If a defect in the media should occur during this period, you may return the media to The Amanda Company and The Amanda Company will replace the media without charge.

  • Page 3: Fraudulent Usage Advisory

    Amanda software, is able to prevent such unauthorized usage. The Amanda software is likewise unable to prevent such uses as may constitute an invasion of privacy or other tort. THE AMANDA COMPANY...

  • Page 4: Conventions

    Someone with an extension that Amanda transfers calls to and/or stores messages for. A user can access Amanda to play, delete, and send messages as well as set personal options such as Do Not Disturb. This guide displays information that you...

  • Page 5: Table Of Contents

    How Amanda Operates ........
  • Page 6 Overview ..........23 Using Amanda Monitor........24 Logging Back On .
  • Page 7 Informational Mailboxes ......73 Using Amanda Administrator ....... 73 Using the Menus .
  • Page 8 Templates ..........120 Using Amanda Administrator ......121 Creating a Notification Record and a Notification Template .
  • Page 9 Managing Reports and Report Templates ..... 175 Using Amanda Administrator ......175 Creating Reports and Report Templates .
  • Page 10 Administering Amanda@Work.Group/DOS JOVE Commands ....... . 205 Displaying Text Files (20 Lines at a Time) ....207 Displaying the Last n Lines of Text Files .

  • Page 11: Introducing Amanda

    Amanda is installed must be used only for Amanda. Depending on what lines from your PBX are connected to Amanda and when calls are sent to Amanda to be processed, Amanda can serve you or your customer in a variety of ways.
  • Page 12 24 hours a day). Information such as your address, available hours, directions to your offices, and so forth, might be better handled by Amanda. Amanda’s serial ports can access databases and other information stored in other computers, allowing Amanda to give callers information on account balances, train schedules, and so forth.

  • Page 13: How To Use Amanda

    Amanda is installed must have a DOS operating system and be dedicated solely to running Amanda. The advantage of running Amanda as a voice server is that you can monitor it and adjust how it processes users’ calls from your own workstation rather than from the computer on which Amanda is running.

  • Page 14: How Amanda Operates

    Amanda Administrator to control Amanda Voice Server. How Amanda Operates To users and callers, Amanda is a voice on the telephone guiding them to people, services, and messages. However, Amanda’s entire design revolves around the mailboxes defined by you, the system administrator. This chapter...

  • Page 15: A Mailbox For Each User

    Chapter 1: Introducing Amanda A Mailbox for Each User Each user of the Amanda system has a mailbox. The Amanda Company recommends using the same number as the extension number, but you don’t have to—unless you are using digital integration (such as SMDI). Amanda dials the extension number to reach a user who has a call.

  • Page 16: Mailboxes That Provide Information

    The second mailbox must be the value stored in the first mailbox’s Done Chain field. You can use these two mailboxes for all calls coming into Amanda, or you can use two different mailboxes per port. This allows you to have a separate general greeting and set of instructions for each port.

  • Page 17: The Power Of Mailboxes

    0 to mailbox 222 rather than to the company operator designated as mailbox 0. When a digit is not mapped as a menu number, Amanda treats the digit as a mailbox. For example, if 0 is not mapped, the caller who enters it reaches mailbox 0, which is usually the operator.

  • Page 18: Processing A Call

    Processing a Call Amanda waits for incoming calls directed to her by your telephone switching system. When a call comes to an Amanda telephone port, Amanda goes from one mailbox to another as she processes that call. How does she know what mailboxes to use? •...
  • Page 19 Chapter 1: Introducing Amanda Call Processing Diagram...

  • Page 20: Processing A Mailbox

    Knows when to go to another mailbox or process tokens from the Token Programming Language The second page of the diagram shows in detail what Amanda does when she supervises the transfer of a call and finds that the extension is answered, busy, or not answered.
  • Page 21 Chapter 1: Introducing Amanda Mailbox Processing Diagram...
  • Page 22 Administering Amanda@Work.Group/DOS Mailbox Processing Diagram (continued)
  • Page 23 Chapter 1: Introducing Amanda Mailbox Processing Diagram (continued)

  • Page 24: Customer Service And Support

    Web Site: http://www.taa.com End User Support End user support covers the actual usage of Amanda through the telephone, such as picking up messages, sending messages, changing greetings, and using distribution lists. Registered Amanda sites receive free end user support for the life of their systems. Be sure to send in your registration card! System Administration Support System administration support covers the configuration of Amanda;...

  • Page 25: Installation Support

    Amanda is upgraded. The Amanda Company offers installation support to any dealer who buys a turnkey system. Qualified Amanda marketing partners and solution providers, who are in good standing, receive installation support for any system.
  • Page 26 Administering Amanda@Work.Group/DOS...

  • Page 27: Getting Started

    Press Enter. From the DOS prompt (C:\AMANDA), you can type SERVER or AVER and press Enter to see what mode Amanda is in. If it is already in the mode you want, type AMANDA (and Enter) to restart Amanda. : While in server mode, you can type any of the following...

  • Page 28: Starting Amanda

    Next Amanda displays the mode she is in (voice server or standalone system) followed by: Do you want to run Amanda@Work.Group/DOS (Y/ Press Y for Yes to start Amanda in this mode. If you do not make a selection within 30 seconds, Amanda starts automatically. This allows for unattended operation.

  • Page 29: Using Command-Line Options

    GTD and CMP files. Using Command-line Options Amanda can be run with a variety of command-line options. The brackets [ ] indicate when n is optional. Do not use the brackets in the command-line option. The value n is italicized because you must replace it with a number if you use it.

  • Page 30: Shutting Amanda Down

    If Amanda is running as a voice server: Press s. The password dialog box appears. Type in the password. (The default is AMandA with only the first two and the last letter capitalized.) Press Enter. Press Y (to confirm the shutdown).

  • Page 31: Changing The Password

    You should change Amanda’s password on a regular basis. To change Amanda’s password: If Amanda is running, shut down the Amanda system as explained in “Shutting Amanda Down” on page 20 (but don’t power off). Change to the AMANDA directory—unless you are there already. At...

  • Page 32: Specifying A Time Zone

    10. Press Esc repeatedly to exit the Setup utility. Specifying a Time Zone For Amanda Voice Server only: Calculating the correct times in Amanda when clients are in different time zones requires setting the TZ environment variable. TZ contains a string giving time zone and daylight savings information.

  • Page 33: Monitoring Amanda

    Monitoring Amanda Overview If you are running Amanda as a voice server, Amanda Monitor lets you view the real time status of the Amanda Voice Server from a workstation on your Local Area Network (LAN). The icon to the left indicates the sections of this chapter that pertain to Amanda Monitor.

  • Page 34: Using Amanda Monitor

    Administering Amanda@Work.Group/DOS Using Amanda Monitor If you are using Amanda as a voice server, you use Amanda Monitor to monitor the server from your workstation. If you are using Amanda as a standalone system, you use the Main screen on the computer that runs Amanda.
  • Page 35 The Amanda Monitor main window displays general information about the system. Its menus and toolbar allow you to modify the main window and, more importantly, trace system activity. You can run Amanda Monitor minimized on your desk during work hours. Consider putting it in your Windows StartUp group.

  • Page 36: Logging Back On

    Administering Amanda@Work.Group/DOS Logging Back On If you lose connection to the server while you are using Amanda Monitor, you can log back on without exiting Amanda Monitor. To log back on to Amanda Voice Server: • On the File menu, click Log On.

  • Page 37: Port Information

    Port Information Port The number of each active port. Type The type of call Amanda processes through this port. Status The current activity on that port. For details about each status, see “General Information” on page 38. Mailbox The current mailbox being accessed on that port, or the last mailbox accessed if the port is now IDLE.

  • Page 38: Using The Menus

    Administrator Allows you to start Amanda Administrator from Amanda Moni- tor. Log On Allows you to log back on to Amanda Voice Server if you have been disconnected. Exit Ends your Amanda Monitor session. You can also use the Close command on the application Control menu.

  • Page 39: Using The Toolbar

    Chapter 3: Monitoring Amanda Menu Command Description Admini- Trace Window Allows you to Open… and Close the Server Trace window. ster Trace to File Allows you to Start and Stop saving trace information from the voice server to the current file. You can also view the trace file while it’s running by selecting View….

  • Page 40: Resetting Ports

    When there is no help for a particular object, help for the main window appears. Resetting Ports You can reset individual ports on the Amanda system without shutting down the system. Resetting a port forces a hangup and changes the port’s status to IDLE.
  • Page 41 From Amanda Monitor, you can create trace files on your local workstation (or network). From Amanda Voice Server, you can create trace files on the server. You can copy trace files from the server to your workstation (or network) and vice versa.
  • Page 42 The default trace file is TRACE.OUT. It is located on your workstation in the directory where Amanda Monitor is installed. On the Administer menu, click Trace to File then View… to view the file in NotePad (or another default Windows editor).

  • Page 43: Displaying A List Of Mailboxes

    Chapter 3: Monitoring Amanda Displaying a List of Mailboxes If you are running Amanda as a voice server, you can display a list of the mailboxes currently connected to the voice server as clients. You can also disconnect those mailboxes from Amanda Monitor.

  • Page 44: Resetting The Date And Time

    Copying Files You can copy files without shutting down Amanda. You can copy files between your workstation and the voice server. You can also copy files from one location on your workstation to another or from one location on the...
  • Page 45 Chapter 3: Monitoring Amanda For example, you can copy a trace file from the voice server to your workstation or you can copy files to be used in a fax-on-demand application from your workstation to the voice server. To copy a file: On the File menu, click Copy….

  • Page 46: Using The Main Screen

    Amanda Fax. Using the Main Screen If you are using Amanda as a standalone system, you use the Main screen on the computer that runs Amanda. If you are using Amanda as a voice server, you use Amanda Monitor to monitor the server from your workstation.

  • Page 47: Menu Bar

    The top line is called the menu bar. It lists the following menu commands: Users Alt+U accesses the Users screen, where you create and modify mailboxes. Reports Alt+R accesses the Reports screen, where you create and modify reports. Shutdown Alt+S shuts down Amanda.

  • Page 48: General Information

    Norstar. Alt+A allows you to create a mailbox for each extension defined for the KSU. General Information Amanda displays general system information in the Main screen below the menu bar. Version The current version of Amanda followed by the current version of the driver.
  • Page 49 Chapter 3: Monitoring Amanda Shutdown The next time Amanda is scheduled to shut down automat- ically. Shutdowns can be scheduled daily, weekly, or nev- er as defined by Amanda’s system configuration options. Faxes The fax status. Usually you see a number for each fax mo- dem (1–4) and the status Idle, Send, or Receive (depend-...

  • Page 50: Resetting Ports

    Last The last time the port started activity or went off-hook Resetting Ports You can reset individual ports on the Amanda system without shutting down the system. Resetting a port forces a hangup and changes the port’s status to IDLE.

  • Page 51: Resetting The Date And Time

    You can reset Amanda’s date and time while she is running. To reset the date and time: From the Main screen, press Alt+D. Type the password. (The default is AMandA with only the first two and the last letter capitalized.) The System Date/Time screen appears.

  • Page 52: Copying Files

    To or from a floppy disk To copy a file: From the Main screen, press Alt+F. Type the password. (The default is AMandA with only the first two and the last letter capitalized.) The Copy a File screen appears. Copy a file...

  • Page 53: Recording The Greetings

    Greeting). You use mailbox 991 to record the Caller Instructions, and so forth. You access Amanda differently depending on the integration used by your telephone switching system. Depending on the level of integration provided by your telephone switching system, Amanda automatically logs on to the mailbox for the extension you are using and asks for the security code.

  • Page 54: Recording The Company Greeting

    Administering Amanda@Work.Group/DOS To call Amanda (with integration): Dial Amanda’s call/hunt group pilot number. Amanda automatically logs on to the mailbox for the extension you are using. You are prompted: “Enter your Security Code, finish by pressing #.” Enter the security code for mailbox 990 and press #. (The default secu- rity code for mailbox 990 is 990.)
  • Page 55 Chapter 4: Recording the Greetings information about having a greeting per port or contact your Amanda marketing partner or solution provider. See “Appendix A: Setup Sheets” on page 213 for greeting worksheets. To record the initial or company greeting: Dial Amanda’s extension and identify yourself as mailbox 990 or whatever mailbox is the equivalent of the Company Greeting mailbox.

  • Page 56: Sample Greetings For Mailbox 990

    Administering Amanda@Work.Group/DOS Sample Greetings for Mailbox 990 The following greetings show that Amanda can vary how she greets your callers depending on the time of day or the time of year. Greeting 1: Morning Greeting Good morning, thank you for calling Company Name.

  • Page 57: Sample Scheduling Records For Mailbox 990

    This section shows how to schedule the sample greetings using either Amanda Administrator or the Auto screen. Using Amanda Administrator If you are running Amanda as a voice server, you use Amanda Administrator to create scheduling records. For more information, see “Creating Scheduling Records” on page 156.
  • Page 58 Administering Amanda@Work.Group/DOS The following figure of the Auto Scheduler window shows the settings for the first scheduling record. This record starts greeting 1. Greetings 2 and 3 have similar settings. Notice that you select the time using . and ., but that the Scheduler Records list box uses the 24-hour...
  • Page 59 Chapter 4: Recording the Greetings The next figure shows the Auto Scheduler window and the settings for the records needed to schedule greeting 4 to be played for the Memorial Day weekend, from Friday evening of May 23 until Tuesday morning of May 27. Each of the four records overrides a normally scheduled greeting.

  • Page 60: Using The Auto Screen

    3. Their settings are similar to the record shown in the preceding figure. Using the Auto Screen If you are running Amanda as a standalone system, you use the Auto screen to create scheduling records. For more information, see “Creating Scheduling Records” on page 165.
  • Page 61 Chapter 4: Recording the Greetings The following figure of the Auto screen shows the settings for the first scheduling record. This record starts greeting 1. Save Esc/EXIT PgDn/NEXT PgUp/PREV Auto Mailbox: 990 Comment: GREETING Security Code: Extension: Directory Name 1: Directory Name 2: NEXT: 05/23/97 08:00;...
  • Page 62 Administering Amanda@Work.Group/DOS The next figure of the Auto screen shows the settings for the second and third scheduling record which start greetings 2 and 3. Save Esc/EXIT PgDn/NEXT PgUp/PREV Auto Mailbox: 990 Comment: GREETING Security Code: Extension: Directory Name 1: Directory Name 2: NEXT: 05/23/97 08:00;...
  • Page 63 Setting all the And Every fields (months, days, hours, and minutes) to 0 insures that Amanda performs the scheduled change only once. Because of that, it is not necessary to restrict this record to particular days of the week—although you can.
  • Page 64 Administering Amanda@Work.Group/DOS The next figure of the Auto screen shows the settings for the scheduling record that overrides the Monday morning use of greeting 1 on May 26. Save Esc/EXIT PgDn/NEXT PgUp/PREV Auto Mailbox: 990 Comment: GREETING Security Code: Extension:...
  • Page 65 Chapter 4: Recording the Greetings The next figure of the Auto screen shows the settings for the scheduling record that overrides the Monday afternoon use of greeting 2 on May 26. Save Esc/EXIT PgDn/NEXT PgUp/PREV Auto Mailbox: 990 Comment: GREETING Security Code: Extension: Directory Name 1:...
  • Page 66 Administering Amanda@Work.Group/DOS The next figure of the Auto screen shows the settings for the scheduling record that overrides the Monday evening use of greeting 3 on May 26. Save Esc/EXIT PgDn/NEXT PgUp/PREV Auto Mailbox: 990 Comment: GREETING Security Code: Extension:...

  • Page 67: More Holiday Samples

    Amanda changes to the holiday greeting after the open greeting record, in case Amanda executes the two records on the same day. To program a holiday that falls on a specific day of the week such as the US Labor Day (first Monday of September), configure the And Every field as 11 months and 29 days and restrict execution to the appropriate day of the week.

  • Page 68: Recording Caller Instructions

    See “Appendix A: Setup Sheets” on page 213 for greeting worksheets. To record the caller instructions: Access Amanda as mailbox 991 or whatever mailbox is the equivalent of the Caller Instructions mailbox. Press 2 to change the greeting.

  • Page 69: Sample Instructions For Mailbox 991

    : The caller instructions are very important, because Aman- da plays them whenever she has no other specific instruc- tions. : You can also record this greeting using Amanda Messen- ger. See Amanda@Work.Group/DOS Workstation Fea- tures for more information. Sample Instructions for Mailbox 991 The following are samples of greetings for the Caller Instructions mailbox (usually 991).

  • Page 70: Sample Scheduling Records For Mailbox 991

    This section shows how to schedule the sample greetings using either Amanda Administrator or the Auto screen. Using Amanda Administrator If you are running Amanda as a voice server, you use Amanda Administrator to create scheduling records. For more information, see “Creating Scheduling Records” on page 156.
  • Page 71 Chapter 4: Recording the Greetings The following figure of the Auto Scheduler window shows the settings for the first scheduling record. This record starts greeting 1. Greetings 2 has similar settings. Notice that you select the time using ., but that the Scheduler Records list box uses the 24-hour format.

  • Page 72: Using The Auto Screen

    Administering Amanda@Work.Group/DOS Using the Auto Screen If you are running Amanda as a standalone system, you use the Auto screen to create scheduling records. For more information, see “Creating Scheduling Records” on page 165. The following figures and explanations show how to schedule the two greetings in “Sample Instructions for Mailbox 991”...
  • Page 73 Chapter 4: Recording the Greetings The following figure of the Auto screen shows the settings for the first scheduling record. This record starts greeting 1. Save Esc/EXIT PgDn/NEXT PgUp/PREV Auto Mailbox: 991 Comment: INSTRUCTIONS Security Code: Extension: Directory Name 1: Directory Name 2: NEXT: 05/23/97 08:00;...

  • Page 74: Recording Employee Directory Instructions

    Greeting #: 2 Recording Employee Directory Instructions Amanda is shipped with mailbox 411 predefined as the mailbox for the employee directory. When callers use this feature, they enter the first few letters of the name of the person they wish to contact.
  • Page 75 As Amanda searches for matches, any spaces or punctuation in the name are ignored. If there are several matches, Amanda plays all of them. When a caller enters a name that is not in the directory, Amanda says, “I’m sorry. I could not find a match for your entry.”...
  • Page 76 Add to the end of the recording by pressing 3. • Cancel the recording by pressing 4. Save the recording by pressing 9. To finish, hang up. : You can also record this greeting using Amanda Messen- ger. See Amanda@Work.Group/DOS Workstation Fea- tures for more information.

  • Page 77: Setting Up Mailboxes

    When you configure a particular user’s mailbox, you control what that user can do with Amanda and what he can change about his mailbox. You can create mailboxes based on a template or as a copy of any existing mailbox.

  • Page 78: Using A Template

    Administering Amanda@Work.Group/DOS Using a Template Setting up the mailbox template effectively at the beginning can save you the most administration time down-the-road. Always create a new mailbox from the existing mailbox that matches the new mailbox most closely, even if that is not the mailbox template. Asking users about their personal preferences can be very effective.

  • Page 79: Using Templates With An Amanda/Norstar System

    Using Templates with an Amanda/Norstar System For Amanda systems that are connected to Norstar KSUs, the default template mailbox (997) has predefined notification records. These notification records turn the Message Waiting Indicator (MWI) on and off whether the message was retrieved from: •...
  • Page 80 Turn Call Screening or Screen Calls off. control Turn the Lock off. 4a) Do you want Amanda to let you Turn Identify Called Party on or set ID know who the call is for? Call? to on or YES.
  • Page 81 74 during the message. Names in bold are found in Amanda Administrator; names in italics are found on the Users screen for Amanda standalone system. Those in bold and italics have the same name in either interface.

  • Page 82: Using Mailboxes

    It rings extension 147 if directed to do so. If the user does not answer the call or if Do Not Disturb is on, Amanda plays the scheduled greeting. After mailbox 147 has been processed, Amanda returns to mailbox 991, the Caller Instructions mailbox, and plays its current greeting (by default, Greeting 1).

  • Page 83: Informational Mailboxes

    Chapter 5: Setting Up Mailboxes When the owner of a mailbox calls Amanda and asks for extension 147, Amanda asks for a security code. After accepting the security code, Amanda allows the user to listen to messages, change greetings, turn Do Not Disturb on and off, and so forth.
  • Page 84 Administering Amanda@Work.Group/DOS The Network Settings dialog box appears. Its default settings, which are AMANDASERVER for the Server Name and 0 for Local Area Network Adapter (LANA), are accurate in most cases. See your network adminis- trator to be sure. Click OK.
  • Page 85 Chapter 5: Setting Up Mailboxes • To create a mailbox or a range of mailboxes based on an existing mailbox, click Copy…, type the number for the mailbox, type the number for the first and last mailbox in the range (these two num- bers can be the same), click OK, then select one of the newly cre- ated mailboxes.

  • Page 86: Using The Menus

    (The name is a combination of the settings for Directory Name 1 and Directory Name 2.) Log On Allows you to log back on to Amanda Voice Server if you have been disconnected. Monitor Allows you to start Amanda Monitor from Amanda Administrator.
  • Page 87 Mailbox window. (Please note that the search is case sensitive.) Start Search… Starts a search based on your criteria. Amanda Ad- ministrator creates a Mailbox List from the mail- boxes that match your criteria or notifies you that no mailbox matches your criteria.

  • Page 88: Using The Toolbar

    Displays the Notify window. Displays the Report window. Logging Back On If you lose connection to Amanda Voice Server while you are using Amanda Administrator, you can log back on without exiting Amanda Administrator. To log back on to Amanda Voice Server: •...

  • Page 89: Creating A Personal Mailbox

    Chapter 5: Setting Up Mailboxes Creating a Personal Mailbox If you are running Amanda as a voice server, you create mailboxes using Amanda Administrator.You must create a mailbox for each user who will receive messages via Amanda. That user does not have to have an onsite telephone.
  • Page 90 For example, for mailbox 122, if you use: 122H Amanda dials extension 122 and hangs up. This is a blind transfer. 122 is usually a supervised transfer (depending on the value of the dl_suffix option in the .PBX file). See Installing Amanda@Large.Office for more details about .PBX files.

  • Page 91: Creating A Mailbox For Someone Without A Telephone

    Do Not Disturb. Creating Mailboxes Automatically If Amanda is connected to a Norstar KSU and you have requested the autocreate feature (by setting the configuration option tmo_names to a number greater than 0), Amanda can: •...

  • Page 92: Creating An Informational Mailbox

    Mailbox field.) The Enter Directory Numbers dialog box appears. Amanda will create mailboxes for each Directory Number in the range you provide. Type the first and last numbers in the range of DNs in the Lowest Directory Number and Highest Directory Number text boxes, respectively.

  • Page 93: Creating A Range Of Mailboxes From An Existing Mailbox

    Exten- sion field might contain something like the following: @P(G1)G(999) Amanda plays Greeting 1 for mailbox 122 and goes to mailbox 999’s Extension field for an immediate hangup. This last example uses the Token Programming Language.

  • Page 94: Modifying An Existing Mailbox

    Type the number for the last mailbox in the range in the End At text box. Amanda creates the specified mailboxes by copying the fields from the current mailbox. See “Using a Template” on page 68 for a list of the fields that are copied.

  • Page 95: Moving From One Mailbox To Another

    Chapter 5: Setting Up Mailboxes Change the desired fields. On the Mailbox menu, click Save… to save your changes. The Save Changes dialog box appears. Click Yes. Moving from One Mailbox to Another You can always move from one mailbox to the next in numeric order. Ctrl+P goes to the previous mailbox and Ctrl+N goes to the next.

  • Page 96: Deleting An Existing Mailbox

    Click Yes or Yes to All. Finding Mailboxes that Match Certain Criteria If you are running Amanda as a voice server, you can use Amanda Administrator to find all the mailboxes that have a particular setting or combination of settings. For example, you can locate: •...
  • Page 97 Chapter 5: Setting Up Mailboxes After you locate those mailboxes, you enter search mode. Amanda Administrator displays only the matching mailboxes in the Mailbox list box. On the Edit menu, clicking Next and Previous move you from one matching mailbox to the next matching User — instead of from one existing mailbox to the next existing mailbox.

  • Page 98: Naming Groups And Greetings

    Edit menu, click End Search. Naming Groups and Greetings Amanda Administrator allows you to name your groups and greetings. The name should help you remember what the group or greeting is for. Each name can contain up to 50 characters.

  • Page 99: Mailbox Field Reference

    Its maximum length is 17 characters. Set Name If you are connected to a Norstar KSU using the Amanda Company voice board, you see Set Name instead of Comment in Amanda Ad- ministrator. The Set Name field can be automatically filled using the Autocreate command.
  • Page 100 Do Not Disturb is OFF. Typically this field contains the extension that Amanda should ring. Amanda also allows you to program other call actions by using her Token Programming Language. Other call actions include: system paging for an urgent call, transferring to a remote number, and modifying Amanda’s standard call processing.
  • Page 101 ON, Amanda plays the current greeting for the mailbox. Lock When the Lock field is selected or ON, Amanda does not permit the user to change this setting from a telephone. In fact, Amanda does not play the menu option about changing the setting for the user.
  • Page 102 • Call screening is selected or ON and the caller rejects the call. If this field is 0, Amanda uses the system greeting (“Please leave a message for” followed by the Name/Extension recording for that mailbox). Maximum Length defines the maximum number of seconds allowed for each greeting.
  • Page 103 The system busy greeting allows the caller to hold Lock for the extension by pressing *, which, in turn, causes Amanda to play the Busy-Hold music file (about 30 seconds of custom music) before trying the extension again. If the extension is still busy, Aman- da changes her prompt, allowing the caller to continue holding, enter another extension, or leave a message.
  • Page 104 Chains Similar to the RNA chain field, Amanda uses the Busy Chain when a dialed extension is busy. When not blank, the mailbox specified Busy must both exist and share at least one group with the current mailbox.
  • Page 105 Amanda transfers control to that mail- box when the caller presses the digit corresponding to that field. If a menu field is empty, Amanda interprets the digit pressed by the caller as a mailbox. The menu is available only while Amanda plays the current mailbox’s greeting or during the delay you specify to follow...
  • Page 106 The total number of times the mailbox was processed. This appears in the Status window in Amanda Administrator. Transfers Shows the total number of times Amanda successfully transferred a call to the User’s extension. This appears in the Status window in Amanda Administrator.

  • Page 107: Using The Users Screen

    Chapter 5: Setting Up Mailboxes Using the Users Screen When you use Amanda as a Standalone, you can create, modify, and delete mailboxes from the Users screen. To access the Users screen: From the Main screen (which has Main in the upper right corner), press Alt+U.
  • Page 108 Administering Amanda@Work.Group/DOS The Users Screen Save Auto Delete Notify Table Copy Esc/EXIT PgDn/NEXT PgUp/PREV Users Mailbox: Comment/Set Name: Security Code: Extension: Dir Name 1: Dir Name 2: Read-Only: Basic Options Chains Groups Maximum Rings: 0 (default is 4) Done: 1: 1...
  • Page 109 A mailbox can belong to as many as four groups. Generally, all mailboxes belong to Group 1 so that Amanda can go from the company greeting and caller instructions to the mailbox for the person being called.

  • Page 110: Creating A Personal Mailbox

    Creating a Personal Mailbox If you are running Amanda as a standalone system, you create mailboxes using the Users screen. For more information, see “Using a Template” on page 68, “Using Templates with an Amanda/Norstar System” on page 69, and “Asking the User for Preferences”...
  • Page 111 • If your Amanda system is connected to a Norstar KSU, the Com- ment field is replaced with the Set Name field. You can type the set name (up to 7 characters) or use Autocreate to fill all the Set Name field automatically.

  • Page 112: Creating A Mailbox For Someone Without A Telephone

    Busy Message’s Max field to 0. To prevent Amanda from taking a message, set Store Mes- sages to NO and select None for the Copy Messages To box. Otherwise, she records a message and stores it for the current mailbox and/or the mailbox specified by Copy Mes- sages To.

  • Page 113: Creating Personal Mailboxes Automatically

    Chapter 5: Setting Up Mailboxes Creating Personal Mailboxes Automatically If Amanda is connected to a Norstar KSU and you have requested the Autocreate feature (by setting the configuration option tmo_names to a number greater than 0), Amanda can: • Automatically create a mailbox based on the mailbox template (usu- ally mailbox 997) for each Norstar KSU telephone extension •...

  • Page 114: Creating An Informational Mailbox

    Refer to trace.out for further information. If you see the message, “One or more Set Names could not be updated. Press Enter to continue,” Amanda was partially successful. Some of the extensions dialed were identified successfully; others failed. Refer to trace.out for further information.

  • Page 115: Creating A Range Of Mailboxes From An Existing Mailbox

    Exten- sion field might contain something like the following: @P(G1)G(999) Amanda plays Greeting 1 for mailbox 122 and goes to mailbox 999’s Extension field for an immediate hangup. This last example uses the Token Programming Language.

  • Page 116: Modifying An Existing Mailbox

    Type the number for the first mailbox in the range, then press Enter. Type the number for the last mailbox in the range, then press Enter. Amanda creates the specified mailboxes by copying the fields from the current mailbox. See “Using a Template” on page 68 for a list of the fields that are copied.

  • Page 117: Moving From One Mailbox To Another

    Dir 1 Name, and Dir 2 Name fields. For each mailbox, the table also displays the total number of messages (and their total length in sec- onds). Select a mailbox from the table using Page Down, Page Up, and the arrow keys. Then press Enter. Amanda displays the selected mailbox.

  • Page 118: Deleting An Existing Mailbox

    • Y means YES, you are sure. • D means don’t ask anymore. Once D is selected, Amanda does not ask for verification again until you exit the table. This is helpful when you have many mailboxes to delete. •...

  • Page 119: Mailbox Field Reference

    Its maximum length is 17 characters. Set Name If you are connected to a Norstar KSU using the Amanda Company voice board, you see Set Name instead of Comment in the Users screen. The Set Name field can be automatically filled using the Au- tocreate command.
  • Page 120 ON, Amanda plays the current greeting for the mailbox. Lock When the Lock field is selected or ON, Amanda does not permit the user to change this setting from a telephone. In fact, Amanda does not play the menu option about changing the setting for the user.
  • Page 121 Description Screen Calls? When selected or ON and Do Not Disturb is cleared or OFF, Amanda says to the caller, “At the tone, please say your name and company.” The caller’s response is played to the user when he answers the tele- Lock phone.
  • Page 122 The current volume at which messages are played back. The range for the volume settings is -8 (softest) to 8 (loudest) for Brooktrout voice boards and 1 to 9 for the Amanda Company voice board for Norstar. The default volume is 0 for Brooktrout and 5 for the Amanda Company voice board for Norstar.
  • Page 123 Max defines the maximum length in seconds for the custom busy greeting recorded by the user. In Amanda standalone, a value of 0 acts as a lock and prevents the user from recording or changing his busy greeting. ID Call?
  • Page 124 Chains Similar to the RNA chain field, Amanda uses the Busy Chain when a dialed extension is busy. When not blank, the mailbox specified Busy must both exist and share at least one group with the current mailbox.
  • Page 125 Calls The total number of times the mailbox was processed. Transfers Shows the total number of times Amanda successfully transferred a call to the User’s extension. Logins Shows the total number of times the User logged on to this mailbox.
  • Page 126 Administering Amanda@Work.Group/DOS Mailbox Fields (Continued) Field Description Urgent The total number of urgent messages that have been received.

  • Page 127: Notifying Users

    • Use an office paging system to locate users Amanda can also perform a relay page, allowing the caller to reach the user without leaving a message. If you are running Amanda as a voice server, you use Amanda Administrator to create, edit, and delete notification records.

  • Page 128: Selecting A Port For Notification

    When two calls collide, Amanda fails to get a dial tone on the port and hangs up. From the caller’s perspective, he hears DTMF tones and/or a hangup instead of the company greeting.

  • Page 129: Planning Your Notification Records

    Users with pagers can be notified using normal or urgent notification records. However, if you want Amanda to ask callers for their telephone numbers and send those numbers to the pagers, you need to use relay page notification records.

  • Page 130: Managing Notification Records And Templates

    Administering Amanda@Work.Group/DOS Managing Notification Records and Templates Notification records are created: • When the mailbox is created (by copying the notification records that already exist in the mailbox on which the new mailbox is based) • At the same time you create a new template •...

  • Page 131: Using Amanda Administrator

    Testing notification templates and records by making calls to users and verifying that the expected notification takes place. Using Amanda Administrator If you are using Amanda as a voice server, you use Amanda Administrator to manage notification records. Creating a Notification Record and a...
  • Page 132 Administering Amanda@Work.Group/DOS The Notify window appears. The User Information section indicates what user you are creating the notification record for. Select a disabled record from the Notification Records list box. Click Modify/New….
  • Page 133 Chapter 6: Notifying Users The Notify Template dialog box appears. Type a title for the template in the Title text box. Use a name that makes it easy to identify this template when you use it to create other notification records. Titles must be unique. Select a type of notification from the Type drop-down list box.
  • Page 134 %R or P(R) token must appear in the Method field of the notification record. Disk Low Indicates that Amanda is low on disk space. This type of notification templates is available only for mailbox 999, the administrator mailbox. If you select Disk Low as the notification type from any other mailbox, Amanda displays an error message.
  • Page 135 (for example, the arrival of a message) occurs. (Amanda retries Normal Notify records until the user picks up the mes- sages or until the maximum number of retries has occurred. Amanda stops executing Urgent, Relay Page, Disk Low, and Urgent Message records only when the maximum number of retries has occurred.)

  • Page 136: Creating A Notification Record From An Existing Template

    Administering Amanda@Work.Group/DOS 11. Click New. The Notify window reappears. 12. If you used %V in the Method field, type a pager number, telephone number, or other variable (whichever is appropriate) in the Variable text box. 13. Select the Enable check box to start using the new record.

  • Page 137: Modifying Templates

    Chapter 6: Notifying Users Select a template on which to base the record by selecting the title for that template from the Template Title drop-down list box. Type the new contents for the Variable field (if the Method field con- tains the %V token).
  • Page 138 Define the days on which this notification can occur by doing one of the following: • Selecting Day, Weekday, Weekend, or Mon–Sat from the Execute Every… group box. Amanda Ad- ministrator automatically marks the correct days for you. • Selecting the days within a seven-day week on...
  • Page 139 • Type the number of minutes Amanda waits after the reason for notification occurs before she executes the record in the After Waiting text box.

  • Page 140: Disabling A Notification Record

    You can disable a notification record temporarily or permanently. For example, if a user takes a leave of absence or a vacation, you can disable all his notification records. Amanda keeps the original information so you can reactivate the record later.

  • Page 141: Changing The Notification Variable By Telephone

    Dial Amanda’s extension and identify yourself. Press to change Options. Press to change the notification variable. (This is a silent option.) Amanda says, “Enter the number of the notification record to change.” Press – for notification records 1 through 9 or for notifica- tion record number 10.

  • Page 142: Using The Notify Screen

    : To be changed, the notification record must be active and currently contain a value in its Variable field. Using the Notify Screen If you are running Amanda as a standalone system, you manage notification records using the Notify screen. The Notify Screen...
  • Page 143 Chapter 6: Notifying Users The Notify screen displays a menu bar, user information, a list of the notification records for the current mailbox, and the fields for the selected notification record. Menu bar The rectangle at the top of the screen. The left side displays menu commands that you can access by pressing Alt plus the first letter of the selection.

  • Page 144: Creating A Notification Record And A Notification Template

    Enter. Press Alt+N to access the Notify Screen. (If the mailbox has not yet been created and saved, Amanda does not allow you to access the Notify screen for that mailbox. If this is a new mailbox, save it before pressing Alt+N.) The first record in the Notification Records List is selected (whether enabled or disabled).
  • Page 145 (for example, the arrival of a message) occurs. For example, if the user usually checks his messages every hour, you can tell Amanda to notify him about messages an hour after they arrive. Then the notification occurs only if he fails to check for them himself.
  • Page 146 Token Programming Language, see Installing Amanda@Work.Group/DOS. Use the Variable field only if the Method field contains the to- ken %V. If so, type the telephone number that Amanda will sub- stitute for %V when she executes this notification record. Press Enter.

  • Page 147: Creating A Notification Record From An Existing Template

    Chapter 6: Notifying Users Creating a Notification Record from an Existing Template Creating a record from an existing template means that most of the work is done for you. You supply only the Variable field (if %V is used in the Method field) and enable the record.

  • Page 148: Modifying Templates

    Enter. Press Alt+N. (If the mailbox has not yet been created and saved, Amanda does not allow you to access the Notify screen for that mailbox. If this is a new mailbox, save it before pressing Alt+N.) The first notification record in the Notification Records List is selected (whether enabled or disabled).
  • Page 149 See “Notification Record Fields” on page 140 for details. To save your changes to the notification record, press Alt+S. If you changed only the Enabled and Variable fields, Amanda does not create or update a template. You are prompted: OVERWRITE Notification record? [NY] Press Y to change the current notification record or press N to cancel.
  • Page 150 The number of times Amanda should perform this notification successfully. The range is 0 to 255. The default is 1. If the value is 0, Amanda continues un- til the user has played every new message. : Successful is defined by Amanda com- pletely performing each action given in the Method field (defined below).

  • Page 151: Disabling A Notification Record

    You can disable a notification record temporarily or permanently. For example, if a user takes a leave of absence or a vacation, you can disable all his notification records. Amanda keeps the original information so you can reactivate the record later.

  • Page 152: Changing Notification Telephone Numbers

    This number replaces the %V token in the record’s Method field. You can change the number for the user, or he can change the number himself by calling Amanda over the telephone. To change a notification record’s Variable field: From the Users screen, type the number for the mailbox in the Mailbox field, then press Enter.

  • Page 153: Examples Of Notification Methods

    Then the notification record contains: Type: NORMAL Method: #63%E Amanda automatically replaces %E with the contents of the Extension field for this mailbox. This works if and only if the Extension field contains only an extension number, for example, 127.

  • Page 154: Using %U And %V Instead Of %E

    A five-ring wait for a voice response. W(5,V) Amanda plays the mailbox’s Name and Extension record- P(U) ing. Amanda says the total number of messages and the number P(M) of new messages. Amanda plays the Name/Extension recording for the current mail- P(N)

  • Page 155: Calling A Pager

    Chapter 6: Notifying Users Calling a Pager The following example shows the Method field with the tokens that call a pager to indicate the total number of messages and the number of new messages. You may need more pauses, longer pauses, different signals for the paging service, or a longer wait for the paging service to respond.

  • Page 156: Relaying Information To A Pager

    Relaying Information to a Pager While the mailbox’s greeting plays, the caller can press # to activate relay paging. The caller enters his telephone number. Amanda saves the number in %R, and sends it, instead of the number of messages, to the pager. A notification record can send the contents of %R to the user’s pager.
  • Page 157 Chapter 6: Notifying Users Type: RELAY Method: 9W(4,T)%V,,W(2,P)-%U*%R#- Token Description Number to be dialed for an outside line. A four-second wait for a dial tone. W(4,T) The contents of the Variable field in the notification record. In this case, the Variable field contains the telephone number for the paging service.

  • Page 158: Calling Home

    In this case, the Variable field contains the user’s home tele- phone number. A two-second pause. A nine-ring wait for a voice response. W(9,V) A half-second pause. Amanda plays the mailbox’s Name/Extension recording. P(U) Amanda says the total number of messages and the number P(M) of new messages.
  • Page 159 Description The same as in the previous example. 9,%V, A nine-ring wait for a voice response. W(9,V) Amanda plays the mailbox’s Name/Extension recording. P(U) Amanda plays the total number of messages and the number P3(M) of new messages three times.
  • Page 160 Each port has its own %X. This is the setting of the dl_dtwait configuration option (usually F-). The number to be dialed as Amanda’s extension. The 210 is just an example. A half-second pause before hanging up.

  • Page 161: Norstar Notification Records

    LIGHT OFF @KF(“#1”)%U The @ character in a notify method stops Amanda from going off hook and from pausing for two seconds as she terminates the string of tokens. The K*() and KF() tokens were designed for Norstar. Always use @ to start a Method field that contains the K*() or KF() token.

  • Page 162: Emergency Lists

    Administering Amanda@Work.Group/DOS Emergency Lists Amanda can use an emergency list to notify a group of people about a new message. Amanda notifies the first person of the new message first, then after a time, notifies the second, and so forth until someone listens to the message.

  • Page 163: Automatic Scheduling

    For example, you can define a scheduling record for the Company Greeting mailbox (990) that tells Amanda to start playing your company’s daytime greeting in the morning on weekdays and another that tells Amanda to start playing your after-hours greeting in the evening on weekdays.
  • Page 164 The icon to the left indicates the sections of this chapter that pertain to Amanda Administrator. If you are running Amanda as a standalone system, you use the Auto screen for this purpose. The icon to the left indicates the sections of this chapter that...

  • Page 165: Managing Automatic Call-Processing Changes

    Do not adjust the Date/Time option from the Main screen of the standalone sys- tem or the Time… option from Amanda Monitor. For example, you can put the record into effect five minutes from now rather than tomorrow morning, then call the user to see if his greeting (or whatever) has changed.

  • Page 166: Using Amanda Administrator

    Administering Amanda@Work.Group/DOS Using Amanda Administrator If you are running Amanda as a voice server, you use Amanda Administrator to create scheduling records for individual mailboxes. Creating Scheduling Records When you create a scheduling record, you specify both what the record does and under what conditions it can be executed.
  • Page 167 Chapter 7: Automatic Scheduling The Auto Scheduler window appears. Select an unused scheduling record from the Scheduler Records list box. (An unused record has only the word “disabled” after its number in the Schedule Records list box.) Select the Enable check box. You can double-click the scheduling record to toggle the Enable check box from on to off (and vice versa).
  • Page 168 Weekend Only on weekends (Saturdays and Sundays) Only Once Only on the starting date When you select Only Once, Amanda disables the record immediately after she executes it. Other An interval that is not one of the above. For example, you can set an interval that includes hours or minutes.
  • Page 169 In the Execution Interval… group box, type the total number of months, days, hours, and minutes between executions. For example, for US Thanksgiving, use 11 months and 29 days. Do one of the following to indicate the days that Amanda can execute the record. •...
  • Page 170 On the Mailbox menu, click Save… to save your changes. The record appears in the list of scheduling records for this mailbox. Amanda continually sorts the records in the most imminent order. For example, the record to be performed next is first; the record whose Next...

  • Page 171: Modifying Scheduling Records

    Its Do Not Disturb option The contents of its Extension field The greeting used when there is no answer The number of rings that occur before Amanda decides no one will answer To modify an Auto Scheduler record: From the Mailbox window, select the mailbox.
  • Page 172 To change what the record does: Any existing scheduling record should have some items listed in the Scheduled Items list box. Each item defines a change that Amanda is to perform. You can change the current items, remove items, or add items.

  • Page 173: Disabling A Scheduling Record

    You can disable a scheduling record temporarily or permanently. For example, if a user takes a leave of absence or a vacation, you can disable all his scheduling records. Amanda keeps the original information so you can reactivate the record later.

  • Page 174: Using The Auto Screen

    You can double-click the scheduling record to toggle the Enable check box from on to off (and vice versa). Using the Auto Screen If you are running Amanda as a standalone system, you use the Auto screen to manage scheduling records for individual mailboxes. The Auto Screen...

  • Page 175: Creating Scheduling Records

    Chapter 7: Automatic Scheduling menu bar The rectangle at the top of the screen. The left side displays menu commands that you can access by pressing Alt plus the first letter of the selection. For example, pressing Alt+S saves a new or modified scheduling record.
  • Page 176 However, for a holiday like Easter, the schedul- ing record might need to change each year. If Amanda should perform the changes only certain days of the week, restrict the scheduling record to specific days.

  • Page 177: Modifying Scheduling Records

    Define the changes you want to take place by filling in the Extension, Rings, Do Not Disturb, Call Screening, and/or Greeting # fields. If you leave the Extension, Rings, or Greeting # field blank, Amanda leaves that field unchanged in the mailbox. Do Not Disturb and Call Screening cannot be left blank.
  • Page 178 Its Do Not Disturb option The contents of its Extension field The greeting used when there is no answer The number of rings that occur before Amanda decides no one will answer To modify a scheduling record: From the Users screen, type the number for the mailbox in the Mailbox field, then press Enter.

  • Page 179: Disabling A Scheduling Record

    MTWTFSS stands for Monday through Sunday. To toggle between Y (for Yes) and N (for No), press the spacebar. Next Change Specifies the date and time that Amanda next performs the scheduled chang- es. This field is automatically updated by Amanda and is display-only. Extension Specifies the new contents for the mailbox’s Extension field.

  • Page 180: Example: Changing User's Greetings

    Administering Amanda@Work.Group/DOS To disable a scheduling record: From the Users screen, type the number for the mailbox in the Mailbox field, then press Enter. Press Alt+A. The Auto screen appears. The first record in the Scheduling Records List is selected.
  • Page 181 Chapter 7: Automatic Scheduling Amanda Amanda Administrator Auto Screen Record Administrator Field Setting Field Auto Screen Setting Enable Checked Enabled: Starting Date (and 08/22/95 Change On: 08/22/95 At: 08:00 Time) 08:00 Execute Every… Weekday And Every: 0 month(s) 1 day(s)
  • Page 182 Administering Amanda@Work.Group/DOS Amanda Amanda Administrator Auto Screen Record Administrator Field Setting Field Auto Screen Setting Enable Checked Enabled Starting Date (and 08/22/95 Change On: 08/22/95 At: 18:00 Time) 18:00 Execute Every… Weekday And Every: 0 month(s) 1 day(s) 0 hour(s) 0 minute(s)

  • Page 183: Generating Reports

    A report consists of rows and columns of mailbox information and statistics. There is one row for each mailbox on your Amanda system and a column for each field of information that you decide to include in the report. The rows are sorted numerically based on the mailbox.

  • Page 184: Example Report

    1C to accommodate all the columns in each row and pages 2A, 2B, and 2C to accommodate the number of rows. If you are running Amanda as a voice server, you use Amanda Administrator to create reports. The icon to the left indicates the sections of this chapter that pertain to Amanda Administrator.

  • Page 185: Managing Reports And Report Templates

    The next few sections explain how to create reports and report templates. It also explains how to print reports and save them as text files. Using Amanda Administrator If you are running Amanda as a voice server, you use Amanda Administrator to manage reports. Creating Reports and Report Templates This section explains how to create a report.
  • Page 186 For example: To create a report that lists all users and their names (as they appear in the employee directory), select mailbox, Directory Name 1, and Directory Name 2. To create a report about how many messages per user are stored on Amanda Voice Server, select mailbox, Seconds of Message, and Total Messages.
  • Page 187 Chapter 8: Generating Reports To select a range of mailboxes to be reported on: Click the button after the From list box. The Mailbox List dialog box appears. Select the lowest mailbox in the range then click OK. Click the button after the To list box.

  • Page 188: Creating Reports From Templates

    You specify what mailboxes to use for the report and whether statistical fields should be reset to zero. For example, if you reset these fields, Amanda starts counting messages from zero instead of the current message total.

  • Page 189: Printing Reports

    Chapter 8: Generating Reports To create a report: On the Report menu, click Design Report…. The Report Template dialog box appears. Select the name of an existing template from the Template Name drop- down combo box. Click Load. The template design appears in the Report Template dialog box. Change report features as appropriate: For example, this time you might want a different range of mailboxes.

  • Page 190: Saving Reports As Files

    On the Report menu, click Save As…. The Save As dialog box appears. Select a file name and location. Then click OK. Using the Reports Screen If you are running Amanda as a standalone system, you use the Report screen to manage reports.
  • Page 191 Esc allows you to exit the Reports screen and return to the Main screen. User Information Just below the menu bar. These fields provide the minimum information Amanda requires for defining a mailbox. See “Mailbox Field Reference” on page 89 for more details.

  • Page 192: Creating Reports And Report Templates

    .RPT as the file extension to the name you give each report template. To create a report: From the Main screen, press Alt+R. The password dialog box appears. Type in the password. (The default is AMandA with only the first two and the last letter capitalized.)
  • Page 193 Chapter 8: Generating Reports Press Enter. The Reports screen appears. It is almost identical to the Users screen, but it has the word Reports in the upper right corner. From the Reports screen, type a number in each field that you want to appear in the report.

  • Page 194: Creating Reports From Templates

    You specify what mailboxes to use for the report and whether statistical fields should be reset to zero. For example, if you reset these fields, Amanda starts counting messages from zero instead of the current message total.
  • Page 195 While Amanda runs the report, mailbox numbers appear in the bottom left of the range dialog box. When Amanda completes the report, the dialog box disappears, and you return to the Reports screen.

  • Page 196: Printing Reports

    Printed reports can have a variety of uses. You can post the results, make copies for a meeting, or file them for later reference. If you are running Amanda as a standalone system, you use the Report screen to print reports from a printer attached to Amanda.
  • Page 197 If you decide to use the saved report in another application, do not run that application on the Amanda computer. Use DOS to copy your report to a floppy disk. Import or read the report on another computer. (Use floppy...
  • Page 198 Administering Amanda@Work.Group/DOS...

  • Page 199: Using The Administrator Mailbox

    You, as system administrator, have a System Administrator mailbox (999) in addition to your personal mailbox. You access it by telephone, from the Users screen on the computer, or via Amanda Messenger. You log into Amanda using the System Administrator mailbox to perform the following duties: •...

  • Page 200: Managing System Announcements

    Administering Amanda@Work.Group/DOS When you see this symbol in this chapter, use one of the methods of logging into Amanda and identi- fying yourself. See Using Amanda@Work.Group/ DOS Telephone Features for more information. Managing System Announcements The system announcement gives out system-wide information. When recorded, it is played automatically to users when they log on to their mailboxes.

  • Page 201: Changing The Busy Hold Music

    The busy hold music is stored in a file named HOLD.VOX in the C:\AMANDA directory. If you create HOLD0.VOX, HOLD1.VOX, etc. Amanda plays them after HOLD.VOX if the extension remains busy. Each one is created as HOLD.VOX, and must be changed to HOLDx.VOX with a DOS command: COPY HOLD.VOX HOLDx.VOX...

  • Page 202: Resetting Mailboxes

    Resetting Mailboxes Resetting a mailbox reinitializes it to its default settings. Amanda copies all the field information from the mailbox template (usually mailbox 997) to the specified mailbox and the statistics for the mailbox are reset to zero. See “Using a Template”...

  • Page 203: Listening To System Status

    Press to return to a previous menu. Listening to System Status The system status option informs you about Amanda’s status. It includes the amount of disk space, port usage, and the date and time. To hear system status: Creating System-wide Mailing Lists A system-wide mailing list is one that everyone can use when sending or forwarding messages.

  • Page 204: Resetting The Date And Time

    (to save the recording) + (to send) Amanda processes messages sent to lists as a low priority task. This means that she might take several minutes to send the message to everyone on a large list, especially if the system is busy. By making this a low priority task, Amanda can maintain high system performance for tasks such as answering calls and notifying users.

  • Page 205: Setting Up The Administrator Mailbox From The Computer

    Amanda@Work.Group/DOS. The only recommended change to mailbox 999 is the addition of one or more notification records with DISK as their type. In this way, Amanda notifies you when disk space falls below a predefined level (the default is 20%). For example, you can be paged or have a voice mail message left for you at your personal mailbox.
  • Page 206 Amanda Marketing Partner or Solution Provider. If you are running Amanda as a voice server, you use Amanda Administrator to edit mailbox 999. If you are running Amanda as a standalone system, you use the Users screen to edit mailbox 999. Mailbox 999...
  • Page 207 Chapter 9: Using the Administrator Mailbox Mailbox 999 Save Auto Delete Notify Table Copy Esc/EXIT PgDn/NEXT PgUp/PREV Users Mailbox: 999 Comment/Set Name: SYSTEM ADMIN Security Code: 999 Extension: H Dir Name 1: Dir Name 2: Read-Only: Basic Options Chains Groups Maximum Rings: 0 (default is 4) Done: Do Not Disturb: OFF...
  • Page 208 Administering Amanda@Work.Group/DOS...

  • Page 209: Using Utilities

    Backing Up and Restoring Files The BackRest utility backs up and restores the database, the greetings, and the incoming messages of an Amanda system. BackRest automatically detects the number of floppy drives in the computer and allows you to use either the A: or B: drive.

  • Page 210: Deleting Mailboxes And Mailing Lists

    Use the arrow keys to make a selection and press Enter to start the backup or restore operation. Deleting Mailboxes and Mailing Lists The Amanda Company provides utilities that delete mailboxes and personal mailing lists. Deleting Mailboxes The DelUsers utility simplifies the deletion of mailboxes. Use it to delete a single mailbox or a range of mailboxes.

  • Page 211: Displaying Message Information

    Use a hyphen (-) to separate the first and last mailboxes in a range. Use a space to separate entries in the list. For example: 1000-2000 990-991 3000 To report on all mailboxes: • Type the following at the C:\AMANDA> prompt: msglist To store the information in a file: • Type: msglist >...

  • Page 212: Validating Notification Templates

    Syntax: vmbedit Managing Text Files Amanda provides utilities that allow you to search, edit, and display text files. Searching Text Files The Grep utility searches the specified file from beginning to end for the specified string of characters. The search is case sensitive, which means that...

  • Page 213: Editing A Text File

    See also the Less utility, “Displaying Text Files (20 Lines at a Time)” on page 207. Editing a Text File The JOVE utility allows you to edit any text file on your Amanda system. For example, you might want to edit INSTALL.CFG, TRACE.OUT, AMANDA.LOG, 1001.PBX, CONFIG.SYS, and AUTOEXEC.BAT.

  • Page 214: Examples

    Administering Amanda@Work.Group/DOS Examples The following examples show common uses of the JOVE utility. To change your Amanda password using JOVE: At the C:\AMANDA> prompt, type: JOVE INSTALL.CFG To perform a search for the Password configuration option, press Ctrl+S and type the first few letters of the word "password".

  • Page 215: Jove Commands

    Chapter 10: Using Utilities : The /2 is for COM2 and the /4 is for COM4. Use COM2 when connecting directly via a null modem ca- ble. Use COM4 when connecting via a modem. The /f is for “fast” to use 14400 bps. You can add /f to the second line if your modem is fast.
  • Page 216 Administering Amanda@Work.Group/DOS JOVE Commands (Continued) Action Command To insert characters Place the cursor at the insertion point and type them To delete the character Use the Delete key above the cursor To delete an entire line Ctrl+K To restore a deleted line...

  • Page 217: Displaying Text Files (20 Lines At A Time)

    TRACE.OUT file, and you are interested in only the activity on Port 1, you could filter the TRACE file with Grep and then page through the results with Less. At the C:\AMANDA> prompt, type: grep "ichan_01" trace.out | less...

  • Page 218: Displaying The Last N Lines Of Text Files

    Type the following at the C:\AMANDA> prompt: tail -20 filename Performing Operations at Shutdown As Amanda performs an automatic shutdown, she runs the SHUTDOWN.BAT file. For a new installation, this file is composed of commented-out DOS commands and does nothing. Change it to fit any customized operations, such as defragmenting or backing up the hard drive, that you do routinely.

  • Page 219: Reviewing Installation History

    TAPE BACKUP /F="C:\AMANDA\AMANDA.TAG" /-C/-P/R/W Reviewing Installation History You can review an Amanda system’s installation history to find out what versions have been installed or uninstalled. It shows each Amanda version (starting with 5.45) and its installation history on the computer.
  • Page 220 Administering Amanda@Work.Group/DOS ********************************************************************** Found installation of Amanda@Work.Group/DOS Version 6.02 Rev A This installation was an update/upgrade. The prior product updated/upgraded was: Amanda@Work.Group/DOS 6.01 A. The files backed up by this installation appear intact; an un-install should be possible. The BUILD.ID for this installation is: "BUILD 6.02 A.15"...
  • Page 221 Chapter 10: Using Utilities The prior product updated/upgraded was: Amanda@Work.Group/DOS 6.00 A. The files backed up by this installation appear intact; an un-install should be possible. The BUILD.ID for this installation is: -Unknown- Number of installation "starts" found for this product is: View the SUMLOG file, or Continue ...[V,C]?C...
  • Page 222 Number of installation "starts" found for this product is: View the SUMLOG file, or Continue ...[V,C]?C ********************************************************************** Found installation of Amanda@Work Version 5.45 Rev ? This installation was an update/upgrade. The prior product updated/upgraded was: -Unknown- The files backed up by this installation appear intact; an un-install should be possible.

  • Page 223: Setup Sheets

    Appendix A: Setup Sheets Company Greeting Example Mailbox 990 Preassigned Greeting The caller will hear: The greeting will play: Good morning. Thank you for calling _____________ 8:00 . to 12:00 Company Name Monday through Friday Good afternoon. Thank you for calling ____________ 12:00 .

  • Page 224: Caller Instructions Example

    Administering Amanda@Work.Group/DOS Setup Sheets Caller Instructions Example Mailbox 991 Preassigned Because of the seamless transfer from 990 to 991, the caller hears these instructions immediately following the main greeting. Greeting The caller will hear: The greeting will play: For Sales, please press 1; for Service, press 2; for Ad- 8:00 .

  • Page 225: Mailbox With Greetings

    Appendix A: Setup Sheets Setup Sheets Mailbox with Greetings Mailbox Number: __________ Comment: ________________ Greeting The caller will hear: Greeting plays: Time: Days: Time: Days: Time: Days: Time: Days: Time: Days: Time: Days: Time: Days: —Master Copy— Make copies of this sheet prior to filling it out.

  • Page 226: Mailbox With Menu

    Administering Amanda@Work.Group/DOS Setup Sheets Mailbox with Menu Mailbox Number: __________ Comment: ________________ Mailboxes assigned to menu options: If Caller Presses Mailbox Comments 0 transfers to 1 transfers to 2 transfers to 3 transfers to 4 transfers to 5 transfers to...

  • Page 227: General Mailbox Checklist

    Appendix A: Setup Sheets Setup Sheets General Mailbox Checklist Mailbox Purpose Reserved for Operator...
  • Page 228 Administering Amanda@Work.Group/DOS Mailbox Purpose —Master Copy— Make copies of this sheet prior to filling it out.
  • Page 229 Reserved for Caller Instructions Reserved Reserved Reserved Reserved for Future Delivery Reserved Reserved Reserved for Direct Send to Voice Mail Reserved for System Administration Before using mailbox 994, you must create it. Of the preassigned mailboxes, this one is not shipped with Amanda.

  • Page 230: Mailbox Settings

    Administering Amanda@Work.Group/DOS Setup Sheets Mailbox Settings Chain examples: 999 performs a hang-up; 991 returns to Instructions Store Do Not Call Mes- Disturb Screen- Busy Done Mail- Exten- sages First Name Last Name Chain Chain Chain On/Off sion Yes/No Yes/No —Master Copy—...

  • Page 231: Notification Records

    Appendix A: Setup Sheets Setup Sheets Notification Records System actions to notify users of calls or messages in addition to ringing their extensions. ____________ : What do you dial to get an outside line? Notification Number Name Mailbox Notify Method (Variable) How will the user be notified? Number or instructions...
  • Page 232 Administering Amanda@Work.Group/DOS...

  • Page 233: Glossary

    A grouping of privileges and features assigned to a tele- phone in a system. Each mailbox in an Amanda system can be given all or any subset of the available privileges and features. There are no classes of service.
  • Page 234 The ability to play information (instructions) to the call- er such as directions to the office or the instructions re- corded in mailbox 991. In Amanda, this is done by having the Do Not Disturb field set to ON. automated attendant...
  • Page 235 Amanda Voice Server. Client Connection Bank A device, which contains a number of Client Connec- (CCB) tions, that is attached to the back of the Amanda Voice Server for the purpose of upgrading the number of Client Connections allowed by that server.
  • Page 236 Decibel level. Used to measure the volume of sound or noise. DBF file A file which is in dBase format. Amanda tokens can work with dBase format as well as ASCII files. A dBase format file must have a DBF extension if used with Amanda tokens.
  • Page 237 Appendix B: Glossary dedicated notification When the first port of Amanda is set aside for notifica- tion only. It is displayed as 1/N (as opposed to 1/A) on the Main Screen of a standalone Amanda system. The port description is displayed as Notify (as opposed to Answer) on the Amanda Monitor.
  • Page 238 (hangup) super- The ability of the telephone switching system to inform vision Amanda that a hangup has occurred on the line. This is normally accomplished by the voice board driver, mon- itoring the loop current and informing Amanda of loop current OFF or loop current DROP events.
  • Page 239 (completes execution) with errorlevel 3 which when passed on to AMANDA.BAT, causes control to be transferred to the section labeled: AUTO The amount of time Amanda must remain on-hook while flash time performing a hookflash usually set to 55 (0.55 seconds).
  • Page 240 Amanda can transfer to an extension. This is also used when Amanda determines a Ring No Answer or Busy extension. A second hookflash (or hook-flash) makes Amanda able to get the caller back and play the current greeting or Busy message for that user.
  • Page 241 To accom- plish this in Amanda, the Do Not Disturb field must be A whole number with no decimal point or fractions. For integer example, 24,-32768,1,8,-30,32767,-1 are integers.
  • Page 242 The total number of times the mailbox was accessed by Logins a user by pressing the * key. Using ',' within a token string causes Amanda to pause long pause for 2 seconds. The user options, messages, mailing lists, and other data mailbox identified by a mailbox.
  • Page 243 COM, serial, or parallel, this guide refers to a port created by connecting a telephone port to a voice board. Amanda supports from 2 to 24 ports. See also COM port, RS-232 port, serial port, and parallel port.
  • Page 244 The Amanda file containing all system prompts (prere- prompt file corded words, sentences, or questions) that are included within the Amanda software. The default prompt file is C:\AMANDA\ENGLISH.IDX or ENGLISH.BDX (de- pending on whether your computer is a Brooktrout voice board or a Amanda Company voice board for Norstar KSUs).
  • Page 245 A portion of a string. For example, “EN” is a substring substring of “MEN” as well as “WOMEN”, or “TENTH”. A type of call transfer in which Amanda stays on the line supervised transfer and listens to telephone switching system tone patterns after putting the caller on transfer hold.
  • Page 246 Administering Amanda@Work.Group/DOS A facility within the Amanda software which logs all ac- trace tivity on telephone ports into a file named C:\AMANDA\TRACE.OUT. This file can be viewed using any ASCII editor such as MS-DOS EDIT or JOVE (supplied by The Amanda Company).
  • Page 247 Voice response to a series of questions that constitute a voice form form. For example, Amanda might ask a caller for his name, address, and other pertinent information for a mailing label. Using the Q() command in the Token Pro- gramming Language, all the caller’s answers can be...
  • Page 248 Administering Amanda@Work.Group/DOS...

  • Page 249: Index

    Index Symbols recording system an- logging on to Amanda 124, 135 %R token nouncements Voice Server starting 131, 142 changing telephone use of starting from Amanda %V token Monitor accessing toolbar command-line options Amanda Amanda Dialer Main screen Amanda Fax...
  • Page 250 93, 113 attendant identifying automated back-door attendant Caller ID off-duty defined defined primary backing up Caller Instructions secondary Amanda files caller instructions audiotext BackRest utility setup sheets defined BACKREST.EXE Caller Instructions mailbox Auto Scheduler Basic Options calendar Reports screen calling...
  • Page 251 Index changing class of service copying 28, 34 busy hold music defined files 77, 78, 83, field settings client mailboxes 84, 95, 106, mailboxes defined Client Connection copyright notification execution days defined Client Connection Bank idle time percentage notification execution in- defined CPU usage 95, 115...
  • Page 252 76, 78, 86, 124, 136 defined mailboxes notification 108, 200 dates space free Amanda last started mailing lists disk notification current personal mailing lists defined 93, 113 messages system announcements disk space 124, 136, next shutdown...
  • Page 253 180, 184, 186 Users screen search reports displaying trace information ending times files notification backing up Amanda 28, 34 distribution sales environment variables copying 91, 110 28, 29 Do Not Disturb creating trace 91, 110 207, 208...
  • Page 254 92, 93, 112, hard drive installation greetings defined support 91, 111 hearing installing messages system status history less help instructions used with history Amanda Administrator setup sheets used with MSGLIST Amanda Monitor integer Less utility defined LESS.EXE...
  • Page 255 64, 80, 90, 101, Amanda Administrator kinds of 24, 26 Amanda Monitor locking 6, 44, 46, 213 84, 106 Amanda Voice Server modifying 6, 58, 214 moving from one to anoth- 68, 78 85, 107 Amanda Voice Server 76, 78...
  • Page 256 127, 138 Users setup sheets plates 127, version system administrator notification records making active using Amanda Monitor notification records Menus and Chains pager telephone number scheduling records Reports screen for notification 117, 143 making inactive message lights...
  • Page 257 Index moving notification emergency lists from mailbox to mailbox active Enabled field 85, 107 changing execution days examples of MSGLIST execution days used with less changing execution inter- execution intervals MsgList utility vals execution times MSGLIST.EXE changing execution times groups MTWTFSS inactive 123, 136...
  • Page 258 123, 136 notification records reports notification 93, 113 setup sheets numbers Play Date & Time Notification Records List Amanda versions Port Notify screen voice board driver versions port information notification template Amanda Monitor defined ports notification templates off-duty attendant...
  • Page 259 Record Name and Extension reports system time 93, 113 29, 34, 41 changing column order times 177, 183 RECORDING restarting Amanda recording changing column widths restoring 178, 183, 184 caller instructions Amanda files 175, 180, 182 company greeting creating...
  • Page 260 Amanda Administrator 163, 169 24, 74, 97 disabling security codes from Amanda Do Not Disturb Selected Record’s Fields Monitor execution days Auto screen Amanda Monitor from execution intervals Notify screen Amanda Admin- Extension field SEND istrator Extension fields...
  • Page 261 91, 111 Store listening 91, 111 Store Messages? system-wide time zones storing mailing lists timed break recall 91, 111 messages defined strings times defined command-line options Amanda last started searching files Tail utility between scheduled chang- TAIL.EXE...
  • Page 262 124, 136 tone patterns stopping trace to file notification defined trace window Usage toolbars trademarks Amanda Administrator transfer dial tone User Information Amanda Monitor defined Auto screen 96, 115 defined Transfers Notify screen displaying transfers...
  • Page 263 VMBEDIT.EXE 90, 110 Dir Name 1 voice messaging center voice 90, 110 Dir Name 2 using notification displaying Amanda Monitor’s menus voice boards 91, 110 Do Not Disturb defined 94, 114 Done Chain Users screen voice forms 90, 110 Extension field...
  • Page 264 AdministeringAmanda@Work.Group 76, 78 between notifications widths Notify 178, between scheduled chang- columns in reports Report 183, 184 Reports warranty windows tracing server activity 76, 78 web site Auto Scheduler Mailbox zones mailbox time...

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