Calling Problems - Avaya PARTNER Quick Reference Manual

7 If Something Doesn't Work

Calling Problems

Calling Problems
Problem...
Can't make outside
calls
Can't make outside
calls from pool
buttons on pooled
extensions
78 Calling Problems
Check this...
Is Forced Account Code Entry assigned to this extension?
Is your dial mode (touch-tone or rotary) incorrect? Use
Dial Mode (#201) to reset it.
Has someone changed the Outgoing Call Restriction for
the extension?
Did someone lock the extension with Station Lock? Use
Station Unlock from extension 10 or 11 to unlock it.
Local telephone company may not be receiving signals
accurately. If problem is on just one telephone, see
"Telephone Doesn't Work" on page
Too many tip/ring devices may be trying to dial at once.
Local telephone company line may be faulty; unplug each
line from its module and test it by using a single-line
telephone:
• If the trouble doesn't occur on the single-line
telephone, the problem is in your control unit.
• If the trouble occurs on the single-line telephone,
switch the line cord and try again. If this doesn't
work, call the telephone company.
Is Forced Account Code Entry assigned to this extension?
Is your dial mode (touch-tone or rotary) incorrect? Use
Dial Mode (#201) to reset it.
Has someone changed the Pool Access Restriction for
the extension?
Pool may not be assigned to the extension.
There may not be enough lines assigned to the pool to
support the usage.
One or more local telephone company lines may be faulty;
test each line from extension 10.
Quick Reference Guide
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