Dialing A Remote Altiware/Acm System; Calling A Remote Extension Directly Over Ip; Calling Remote Auto Attendant/Ivr Or Operator; Calling A Remote Number (Hop Off Dialing) - Altigen AltiServ User Manual

For altiware open edition (oe) release 4.6 and alticontact manager (acm) release 4.6

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Dialing a Remote AltiWare/ACM System

To call a remote extension directly over IP:

Dial the IP trunk access code (e.g. 8).

Dial the destination ID (e.g. 1), if applicable.

Dial the destination extension number (e.g. 101).

If the remote system is configured to connect incoming calls to an operator

or Auto Attendant/IVR (and not to a person's or workgroup extension), you

can connect with the operator or Auto Attendant/IVR as follows:

Dial the IP trunk access code (e.g. 8).

Dial the destination ID (e.g. 1), if applicable.

If your AltiWare/ACM systems are configured to allow Hop Off dialing—

using a remote trunk to place an outgoing call—you can do that as follows:

Dial IP trunk access code (e.g. 8).

Dial the remote system ID digit (e.g. 3).

Dial the access code of the PSTN trunk in the remote system.

Dial the phone number (e.g. 14085551212).

Optionally, press # to speed up the call.

For example, to call 650 555-4444, using your local IP trunk access code

of 8 and the remote system with an ID of 3, you would dial 8 3 0 *

16505554444#, this will call 16505554444 using a CO (Central Office)

trunk on the remote system.

You can also replace the * with a 9 to select the remote access trunk code

9. The specific trunk access code only works for 9. You cannot select 8, 7,

or 6, etc., as the trunk access code using this dialing method unless the

remote extension for this system is set to unknown.

Note: The remote Extension Length must be always be set to None for

the remote system entry, if using Hop Off Dialing.

10 AltiServ User Guide

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