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Note: You can forward a call to an auto attendant without answering it by
clicking the To AA button while the call is ringing.
Forwarding Calls Using Do Not Disturb
If allowed, click the DND button to forward all incoming calls according
to your "Enable Busy Call Handling" settings. See "Busy Call Handling
and No Answer Handling" on page 56.
Centrex Transfer
If you have a Centrex line, you can use this feature to transfer an external
call to an outside number without having to tie up two trunk lines. Once the
transfer is complete, the external caller's line connects directly to the
outside number. Since there are no longer any connections to internal users,
internal trunk lines are then dropped, freeing up system trunk line resources
for other calls.
To perform a Centrex transfer:
1.
While connected to an outside caller from a Centrex trunk, type "F*"
in the number field and then press the Enter key on the keyboard.
2.
After the user hears a dial tone, type the second party's outside number
in the number field and then press the Enter key on the keyboard
again.
3.
Now either click the Hang Up button or wait to announce the caller
and then click the Hang Up button.
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