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To record, the supervisor extension must have the Personal Call
Recording option enabled in the General page of Agent Extension
Configuration in ACM Admin.
.
WARNING!
Listening in to or recording a conversation without the consent of one or
both parties may be a violation of local, state and federal privacy laws. It
is the responsibility of the users of this feature to assure they are in
compliance with all applicable laws.
To record a call:
1.
In the Agent State window, right-click on the agent call to open a
drop-down list.
Figure 6. Call Recording using Right-click
2.
Scroll to Start Recording. If the Insert Recording Tone option is set,
both parties will hear a beep when the recording begins.
3.
To pause recording, right-click on the conversation and scroll to Pause
Recording.
4.
To end recording, right-click on the conversation and scroll to Stop
Recording. If the administrator has set to record to a centralized
location, contact your administrator for the location. If the system is set
to save the recording as the AltiSupervisor's voice mail, the recording
can be heard through the AltiGen Voice Mail System.
AltiSupervisor Manual
17
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