Table of Contents
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Index
Symbols
#12, enabling, for language set-
ting 107
#27 to relocate global extension
351
Numerics
10 digit dialing area codes 68
A
AA button 44
access code 150
153
,
access, system 41
account code
forcing 197
ACM Administrator
installation 38
activity
configuration 75
adding a huntgroup 251
adding a workgroup 275
admin defined # 237
administration
AltiContact Manager 51
admins, how many connected to
system 391
advanced queue management
300
menu selection 301
queue overflow 302
after hours scheduling 282
agent check box 197
agents auto logout 282
allow call redirect/priority change
299
alternate mark inversion (AMI)
132
AltiAdmin
getting around 41
AltiContact Manager
administration 51
AltiEnterprise Manager 323
changing the password 327
default password 315
,
fixed IP address 325
how to log in 325
login failed 325
resetting password 315
user interface 326
AltiGateways 79
managing 80
AltiWare ACM 5.1 Administration Manual
AltiGen board test tool 387
AltiGen Communications contact
info ii
AltiGen IP phone configuration
233
AltiGen servers, using multiple 79
AltiGen services
stop & start 394
Alti-Mobile Extension
limitations 247
AltiServ behind NAT
configuring 335
forwarding ports 336
AltiWare
installation 21
AltiWare Admin & Extension Se-
curity Checker 391
AltiWare Admin default password
41
AltiWare Administrator 41
AltiWare Admins, disconnecting
from system 391
AM schedule 62
AMI line coding 132
announcement
time stamp 208
answer options 218
answering
huntgroup call handling 260
workgroup call handling 294
application extension 217
definition & uses 119
failover plan 120
setup 119
application extension configura-
tion 119
application failover plan 120
Apply To, multiple extensions 194
area code, on trunk 150
area codes
system home 53
attaching a gateway 82
attributes
setting trunk 150
trunk 152
audio peripheral configuration 73
audio peripheral options
for huntgroups 262
auto attendant
adding 94
324
collecting digits 98
configuring 93
editing 95
making assignments 100
324
,
menu items, configuring 96
prompts, phrase management
100
push URL/Web page 96
433
recording custom phrases 101
setting call priority 96
setting call SKLR 97
auto logout agents 282
auto record
personal extension calls 198
workgroup calls 278
B
B8ZS (Binary 8 Zero Substitution)
132
back up system data 388
backing up
files 389
Backup & Restore Utility 388
bandwidth
and public pipe 335
WAN 315
basic queuing control 297
binary 8 zero substitution (B8Z8)
132
BLF programmable key 237
blocking all outgoing calls 68
blocking calls 67
board
,
255
,
288
H323SP, configuring 143
MAX, configuring 144
mobile extension, configuring
240
Quantum, configuring 125
282
,
SIPSP & H323, configuring 142
SISP, configuring 142
Triton Analog Station, config-
uring 126
Triton Analog Trunk LS/GS &
LS, configuring 127
Triton MeetMe 125
Triton Resource, configuring
125
Triton T1/E1, configuring 128
Triton T1/E1, setting up chan-
nels 133
Triton T1/PRI 128
Triton VoIP, configuring 127
virtual, purpose 142
board configuration 123
Boards View window 44
bridge
conference 53
business hours
24-hour business hour setup
62
business hours profile
caller ID routing 177
DNIS routing 179
business hours, setting up 60
busy call handling 215
Index
,
218
,
258
,
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Table of Contents
Troubleshooting
