Zoomerang - Altigen AltiServ User Manual

Zoomerang

Zoomerang feature enables the user to listen to messages in AltiMail, make
calls to the parties who left the messages, and then return to AltiMail (like
a boomerang). This feature can allow a traveler to return calls for all
messages with one call into AltiMail from a cellular phone, for example.
How it Works, with and without Caller ID
When you make a Zoomerang callback, the system automatically makes
the call to the number captured by Caller ID. The Caller ID information is
captured for all internal users and for external callers who have a publicly
listed, unblocked number or who have entered their callback number in the
delivery options menu after leaving the message (see "The Caller's
Options" on page 35).
If the caller ID was not captured, the user can enter the number manually.
If it is an external number, be sure to dial the outside line access digit and
any long distance prefix digits such as 1 and area code. Also, please see
"About Outcalls to Cellular or PCS Phone Numbers" on page26.
Zoomerang is configured for each user; check your access with your
AltiServ system administrator.
To use Zoomerang:
1. After or while listening to a new or saved message, press 5 to call the
sender of the message.
The system places the call if the Caller ID number is available.
2. If the Caller ID is not available, you can manually enter the number.
3. Press *** to disconnect from the call and return to AltiMail.
The Caller's Options
After leaving a message, the caller can simply hang up or press # for the
following options.
• * to re-record the message
• 1 to specify delivery options
• 2 to attach a call back number
(If the callback number is outside of your outcall accessibility, the
system cannot return the call. Please check with your System Admin-
istrator for your toll restrictions.)
• # to send the message
Dynamic Messaging
AltiServ User Guide 35