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4.
Click Dial or press Enter on the keyboard.
Transfer to Voice Mail
You can transfer a connected call to the voice mail of any extension. If you
do not select an extension, the caller is transferred to your own voice mail.
1.
Select the Connecting call in the Active Calls list.
If you do not select a call and then proceed with these steps, the
currently connected call is selected by default.
2.
Click the Voice Mail button or press Alt+v.
3.
Select the voice mailbox of the extension you want to transfer to. You
can select the extension number from the BLF or ALL panel views or
enter the number using the Dial Pad.
4.
Click the Dial button or press Enter on the keyboard.
Double-clicking the extension in step 3 eliminates this step.
To transfer users to their own AltiGen Voice Mail System voice
mailboxes:
If a user calls in and wants to be transferred to their own voice mailbox,
follow the "Transfer to Voice Mail" in the preceding subsection to transfer
the user to their own voice mail.
In addition, instruct the user to press the * key during the voice mail
greeting to gain access. The user will be prompted to enter a password or
to press # to log into a different extension's mailbox.
System Call Park
System Call Park allows you to park a call at a public location. The system
announces where the call is parked—a location number for an extension.
After a timeout period expires without the call being answered, your
extension is rung to let you know the call is still parked. The timeout period
is set by your system administrator.
Up to 100 calls can be parked simultaneously using System Call Park.
On the phone set, System Call Park is performed by entering FLASH #41.
For limitations, see the discussion, "When You Can and Can't Transfer
Calls" on page 24.
AltiConsole Manual 27
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