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To transfer users to their own AltiGen Voice Mail System voice
mailboxes:
If a user calls in and wants to be transferred to their own voice mailbox,
follow the "Transfer to Voice Mail" in the preceding subsection to transfer
the user to their own voice mail.
In addition, instruct the user to press the * key during the voice mail
greeting to gain access. The user will be prompted to enter a password or
to press # to log into a different extension's mailbox.
System Call Park
System Call Park allows you to park a call at a public location. The system
announces where the call is parked—a location number for an extension.
After a timeout period expires without the call being answered, your
extension is rung to let you know the call is still parked. The timeout period
is set by your system administrator.
Up to 100 calls can be parked simultaneously using System Call Park.
On the phone set, System Call Park is performed by entering FLASH #41.
For limitations, see the discussion, "When You Can and Can't Transfer
Calls" on page 18.
To park a connected call:
•
When you have a connected call, click the Park button or press Alt+P
on the keyboard.
The call will be parked.
Parked calls ring back to you after a timeout period if a user does not pick
up the call. The timeout period is set by your system administrator.
Remember to notify users of their parked calls periodically.
To pick-up a parked call:
You cannot be currently connected to any other call when you pick up a
parked call.
1.
Select the parked call from the Parked Calls list.
2.
Click the Park button or press Alt+P on the keyboard.
Note: Double-click the parked call in the Parked Calls list to
immediately take the parked call.
AltiConsole 4.5 Manual 21
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