4. What advice would you give a customer who has ordered more cyan ink because her printer ran
out of cyan, but she has an immediate need to print a draft copy of her document? ___________
_____________________________________________________________________________
5. Before authorizing onsite service, the knowledge base indicates the Maintenance Kit should be
replaced to correct a specific print-quality problem. The customer has FAXED a copy of their
Printer Status Page, and they are certain someone in the office installed a new kit. Use the Printer
Status Page to determine if the kit has actually been replaced:
PHASER 8550, 8500, & 8400 CARE SECTION
Version 1.0
After completing this exercise, return to the Care section of the Phaser 8550,
8500, & 8400 Product Training CD-ROM and select Troubleshooting to continue.
________________________
page 55