Cisco Tac Escalation Center; Obtaining Additional Publications And Information - Cisco 7912G User Manual

Obtaining Additional Publications and Information

Cisco TAC Escalation Center

Obtaining Additional Publications and Information
Cisco IP Phone 7905G/7912G User Guide for Cisco CallManager
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The Cisco TAC Escalation Center addresses priority level 1 or priority level 2
issues. These classifications are assigned when severe network degradation
significantly impacts business operations. When you contact the TAC Escalation
Center with a P1 or P2 problem, a Cisco TAC engineer automatically opens a case.
To obtain a directory of toll-free Cisco TAC telephone numbers for your country,
go to this URL:
http://www.cisco.com/warp/public/687/Directory/DirTAC.shtml
Before calling, please check with your network operations center to determine the
Cisco support services to which your company is entitled: for example,
SMARTnet, SMARTnet Onsite, or Network Supported Accounts (NSA). When
you call the center, please have available your service agreement number and your
product serial number.
Information about Cisco products, technologies, and network solutions is
available from various online and printed sources.
The Cisco Product Catalog describes the networking products offered by
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Cisco Systems, as well as ordering and customer support services. Access the
Cisco Product Catalog at this URL:
http://www.cisco.com/en/US/products/products_catalog_links_launch.html
Cisco Press publishes a wide range of networking publications. Cisco
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suggests these titles for new and experienced users: Internetworking Terms
and Acronyms Dictionary, Internetworking Technology Handbook,
Internetworking Troubleshooting Guide, and the Internetworking Design
Guide. For current Cisco Press titles and other information, go to Cisco Press
online at this URL:
http://www.ciscopress.com
Packet magazine is the Cisco quarterly publication that provides the latest
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networking trends, technology breakthroughs, and Cisco products and
solutions to help industry professionals get the most from their networking
investment. Included are networking deployment and troubleshooting tips,
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