Obtaining Technical Assistance
All customers, partners, and resellers who have a valid Cisco service contract have
complete access to the technical support resources on the Cisco TAC Web Site.
The Cisco TAC Web Site requires a Cisco.com login ID and password. If you have
a valid service contract but do not have a login ID or password, go to this URL to
If you are a Cisco.com registered user, and you cannot resolve your technical
issues by using the Cisco TAC Web Site, you can open a case online by using the
TAC Case Open tool at this URL:
If you have Internet access, we recommend that you open P3 and P4 cases through
the Cisco TAC Web Site.
Cisco TAC Escalation Center
The Cisco TAC Escalation Center addresses priority level 1 or priority level 2
issues. These classifications are assigned when severe network degradation
significantly impacts business operations. When you contact the TAC Escalation
Center with a P1 or P2 problem, a Cisco TAC engineer automatically opens a case.
To obtain a directory of toll-free Cisco TAC telephone numbers for your country,
go to this URL:
Before calling, please check with your network operations center to determine the
level of Cisco support services to which your company is entitled: for example,
SMARTnet, SMARTnet Onsite, or Network Supported Accounts (NSA). When
you call the center, please have available your service agreement number and your
product serial number.
Cisco IP Phone 7960 and 7940 Series User Guide