Solving Printer Problems - HP Xw9300 - Workstation - 1 GB RAM Technical Reference Manual

Solving Printer Problems

Table 5-29 Printer Problems
Problem
Printer does not print.
Printer does not turn on.
Printer prints garbled
information.
Cause
Printer is not turned on and
online.
Printer is out of paper.
The correct printer driver for
the application are not
installed.
If you are on a network, you
might not have made the
connection to the printer.
Printer might have failed.
The cables might not be
connected properly.
The correct printer driver is
not installed.
The cables might not be
connected properly.
Printer memory might be
overloaded.
Solution
Turn the printer on and be sure it is online.
Add paper to printer.
1. Install the correct printer driver for the
application.
2. Try printing using the MS-DOS command:
DIR C:\ > [printer port]
where [printer port] is the address of the
printer being used. If the printer works, reload
the printer driver.
Make the proper network connections to the printer.
Run printer self-test.
Reconnect all cables.
Install the correct printer driver for the application.
Reconnect all cables.
Reset the printer by turning it off for one minute, then
turn it back on.
Troubleshooting Scenarios and Solutions 153