Solving Cd-Rom And Dvd Problems - HP Xw9300 - Workstation - 1 GB RAM Technical Reference Manual

Solving CD-ROM and DVD Problems

Table 5-36 CD-ROM and DVD Problems
Problem
System will not boot from CD-
ROM or DVD drive.
CD-ROM or DVD devices are not
detected or driver is not loaded.
Movie will not play in the DVD
drive.
Cannot eject compact disc (tray-
load unit).
CD-ROM, CD-RW, DVD-ROM, or
DVD-R/RW drive cannot read a
disc or takes too long to start.
Recording audio CDs is difficult
or impossible.
162 System Diagnostics and Troubleshooting
Cause
The CD-ROM or DVD boot is
not enabled through the
Computer Setup utility.
Non-bootable CD in drive.
Drive is not connected
properly or not properly
configured.
Movie might be regionalized
for a different country.
Decoder software is not
installed.
Disc not properly seated in
the drive.
CD has been inserted upside
down.
The DVD-ROM drive takes
longer to start because it has
to determine the type of
media played, such as audio
or video.
CD or DVD disc is dirty.
Windows does not detect
the CD-ROM or DVD-ROM
drive.
Wrong or poor quality
media type.
Solution
Run the Computer Setup utility and enable booting
to removable media and verify boot order settings.
Try a bootable CD in the drive.
1. Reconnect power and data cables to the drive.
2. Install correct device driver.
See the documentation that came with the DVD
drive.
Install decoder software.
1. Shut down the workstation and insert a thin
metal rod into the emergency eject hole and
push firmly.
2. Slowly pull the tray out from the drive until the
tray is fully extended, then remove the disc.
Re-insert the CD with the label facing up.
Wait at least 30 seconds to let the DVD-ROM drive
determine the type of media being played. If the
disc still does not start, read the other solutions listed
for this topic.
Clean CD or DVD with a CD cleaning kit.
1. Use Device Manager to remove or uninstall the
device in question.
2. Restart the workstation and let Windows detect
the device.
1. Try using a slower recording speed.
2. Verify that you are using the correct media for
the drive.
3. Try a different brand of media. Quality varies
widely between manufacturers.