Scanning Problems - Epson AcuLaser CX29NF User Manual

Scanning Problems

Problem
The scanner does not work.
The printer scans very slowly.
Action
Ensure that you place the document to be scanned facing down from the
document glass, or facing up in the ADF.
There may not be enough available memory to hold the document you want to
scan. Try the Prescan function to see if that works. Try lowering the scan resolution
rate.
Check that the USB or Ethernet cable is connected properly.
Ensure that the USB or Ethernet cable is not defective. Switch the cable with a
known good cable. If necessary, replace the cable.
If using the network TWAIN (WIA) driver, check that the Ethernet cable is connected
properly and the IP address of the printer is set correctly. To check the IP address,
see "Verifying the IP Settings" on page 64.
Check that the scanner is configured correctly. Check the application you want to
use to make certain that the scanner job is being sent to the correct port.
Ensure that the scanner sharing feature is disabled when you use Mac OS X before
you scan documents via an ICA compatible application such as Image Capture. The
printer does not support the scanner sharing feature of Mac OS X. Select a printer
which is directly connected to the computer via USB or wired LAN and scan
documents.
Graphics are scanned more slowly than text when you use the Scan to E-mail or
Scan to Network feature.
Communication speed becomes slow in scan mode because of the large amount of
memory required to analyze and reproduce the scanned image.
Scanning images at a high resolution takes more time than scanning at a low
resolution.
Epson AcuLaser CX29 Series
Troubleshooting
User's Guide
361