If you hear an unfamiliar scraping or grinding sound
•
Ensure that the sound is not caused by the program that is running.
•
Ensure that the disk or disc is inserted properly.
Hard drive problems
A
L L O W T H E C O M P U T E R T O C O O L B E F O R E T U R N I N G I T O N
prevent the operating system from starting. Try allowing the computer to return
to room temperature before turning it on.
R
C
D
U N
H E C K
I S K
1 Click the Start button and click My Computer.
2 Right-click Local Disk C:.
3 Click Properties.
4 Click the Tools tab.
5 Under Error-checking, click Check Now.
6 Click Scan for and attempt recovery of bad sectors.
7 Click Start.
E-Mail, Modem, and Internet Problems
Fill out the Diagnostics Checklist (see "Diagnostics Checklist" on page 198) as
you complete these checks.
CAUTION:
safety instructions in the
NOTE:
Connect the modem to an analog telephone jack only. The modem does not
operate while it is connected to a digital telephone network.
C
M
H E C K T H E
I C R O S O F T
cannot open your e-mail attachments:
1 In Outlook Express, click Tools, click Options, and then click Security.
2 Click Do not allow attachments to remove the checkmark.
108
Troubleshooting
—
Before you begin any of the procedures in this section, follow the
Product Information Guide
®
O
U T L O O K
E
S
X P R E S S
E C U R I T Y
A hot hard drive may
—
.
If you
S
—
E T T I N G S