A program is designed for an earlier Microsoft
system
R
P
U N T H E
R O G R A M
Wizard configures a program so it runs in an environment similar to non-
Windows operating system environments.
1 Click Start→ All Programs→ Accessories→ Program Compatibility
Wizard→ Next.
2 Follow the instructions on the screen.
A solid blue screen appears
T
U R N T H E C O M P U T E R O F F
on your keyboard or moving your mouse, press and hold the power button for at
least 8 to 10 seconds until the computer turns off. Then restart your computer.
Other software problems
C
H E C K T H E S O F T W A R E D O C U M E N T A T I O N O R C O N T A C T T H E S O F T W A R E
M A N U F A C T U R E R F O R T R O U B L E S H O O T I N G I N F O R M A T I O N
•
Ensure that the program is compatible with the operating system installed
on your computer.
•
Ensure that your computer meets the minimum hardware requirements
needed to run the software. See the software documentation for
information.
•
Ensure that the program is installed and configured properly.
•
Verify that the device drivers do not conflict with the program.
•
If necessary, uninstall and then reinstall the program.
B
ACK UP YOUR FILES IMMEDIATELY
U
-
SE A VIRUS
SCANNING PROGRAM TO CHECK THE HARD DRIVE
S
AVE AND CLOSE ANY OPEN FILES OR PROGRAMS AND SHUT DOWN YOUR COMPUTER THROUGH THE
Start
.
MENU
S
C A N T H E C O M P U T E R F O R S P Y W A R E
performance, you frequently receive pop-up advertisements, or you are having
problems connecting to the Internet, your computer might be infected with
spyware. Use an anti-virus program that includes anti-spyware protection (your
118
Troubleshooting
C
W
O M P A T I B I L I T Y
If you are unable to get a response by pressing a key
—
.
—
®
Windows
The Program Compatibility
—
I Z A R D
—
,
FLOPPY DISKS
If you are experiencing slow computer
®
operating
,
CD
.
OR
S