Dell™ Latitude™ D630/D630c
User's Guide
Model PP24L

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    Dell™ Latitude™ D630/D630c User’s Guide Model PP24L...

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    States and/or other countries; Bluetooth is a registered trademark owned by Bluetooth SIG, Inc. and is used by Dell under license; TouchStrip is a trademark of UPEK, Inc.; EMC is a registered trademark of EMC Corporation; ENERGY STAR is a registered trademark of the U.S. Environmental Protection Agency.

  • Page 3: Table Of Contents

    ..... . Dell™ QuickSet Battery Meter ....

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    Low-Battery Warning ..... . . Conserving Battery Power ..... . . Power Management Modes .

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    Mobile Broadband Network Connection ... . . Checking Your Dell Mobile Broadband Card ... . Connecting to a Mobile Broadband Network .

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    Using Multimedia ......Playing Media ......Copying Media .

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    When to Use the Dell Diagnostics ....Starting the Dell Diagnostics From Your Hard Drive ..Starting the Dell Diagnostics from the Drivers and Utilities Media .

  • Page 8: Table Of Contents

    Clicking the Dell Support Icon ....Double-Clicking the Dell Support Icon ....

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    Printer Problems ......Scanner Problems ......Sound and Speaker Problems .

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    Using the Hardware Troubleshooter Tool ....Microsoft Windows XP ..... . Microsoft Windows Vista .

  • Page 11: Table Of Contents

    16 Dell™ QuickSet ......17 Traveling With Your Computer ....

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    Macrovision Product Notice ..... Glossary ....... . .

  • Page 13: Finding Information

    Finding Information NOTE: Some features or media may be optional and may not ship with your computer. Some features or media may not be available in certain countries. NOTE: Additional information may ship with your computer Finding Information...

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    You can use the media to reinstall drivers (see "Reinstalling Drivers and Utilities" on page 140) or to run the Dell Diagnostics (see "Dell Diagnostics" on page 101). Readme files may be included on your media to provide last-minute updates...

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    NOTE: This document may be optional and • Basic troubleshooting information may not ship with your computer. • How to run the Dell Diagnostics • How to open my computer NOTE: This document is available as a PDF at support.dell.com.

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    • Microsoft Windows License Label These labels are located on your computer: • Use the Service Tag to identify your computer when you use support.dell.com or contact support. • Enter the Express Service Code to direct your call when contacting support. Finding Information...

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    • Service and support — Service call status and support history, service contract, online discussions with technical support • Dell Technical Update Service — Proactive e-mail notification of software and hardware updates for your computer To download Notebook System Software: •...

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    Find It Here Dell Support Utility • Software upgrades and troubleshooting hints — Frequently asked questions, The Dell Support Utility is an automated hot topics, and general health of your upgrade and notification system installed computing environment on your computer. This support provides...

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    ® • Intel Active Management Technology Systems Management Administrator’s (iAMT) features and management Guide NOTE: iAMT is available for Dell™ Latitude™ D630c computers with iAMT capability only. To view the Systems Management Administrator’s Guide, go to support.dell.com. Finding Information...

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    Finding Information...

  • Page 21: About Your Computer, Front View

    About Your Computer Front View About Your Computer...

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    display latch display power button device status lights keyboard touch pad fingerprint reader (optional) touch pad buttons/track stick buttons track stick keyboard status lights 11 volume control buttons ambient light sensor 13 mute button DEVICE STATUS LIGHTS About Your Computer...

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    Turns on when you turn on the computer and blinks when the computer is in a power management mode. Turns on when the computer reads or writes data. NOTICE: To avoid loss of data, never turn off the computer while the light is flashing.

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    To avoid losing data, shut down your computer instead of pressing the power button. ) — Helps to keep your Dell™ computer secure. F I N G E R P R I N T R E A D E R...

  • Page 25: Left Side View

    Do not block, push objects into, or allow dust to accumulate in the air vents. Do not store your Dell computer in a low-airflow environment, such as a closed briefcase, while it is running. Restricting the airflow can damage the computer or cause a fire.

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    For more information and instructions on removing the blank, see "Smart Cards" on page 81. — When enabled through Dell QuickSet, this switch can scan for W I R E L E S S S W I T C H a wireless LAN (WLAN) in your vicinity.

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    – Off: No signal found NOTE: The Dell Wi-Fi Catcher Network Locator light appears only when the computer is turned off and wireless networking is activated in the system setup program. While working in Microsoft Windows operating systems, the light is designed not to appear.

  • Page 28: Right Side View, Back View

    — Supports a floppy or an optical drive, second battery, second hard M E D I A B A Y drive, or a Dell TravelLite™ module (see "Using Multimedia" on page 73). — Press the latch release to eject any device installed in the D E V I C E L A T C H R E L E A S E media bay.

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    network connector (RJ-45) modem connector (RJ-11) USB connectors (2) serial connector video connector AC adapter connector air vents CAUTION: Do not block, push objects into, or allow dust to accumulate in the air vents. Do not store your computer in a low-airflow environment, such as a closed briefcase, while it is running.

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    (RJ-11) MODEM CONNECTOR Connect the telephone line to the modem connector. For information on using the modem, see the online modem documentation supplied with your computer (see "Finding Information" on page 13). CONNECTORS Connects USB devices, such as a mouse, keyboard, or printer.

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    The AC adapter converts AC power to the DC power required by the computer. You can connect the AC adapter with your computer turned either on or off. CAUTION: The AC adapter works with electrical outlets worldwide. However, power connectors and power strips vary among countries. Using an incompatible cable or improperly connecting the cable to the power strip or electrical outlet may cause fire or equipment damage.

  • Page 32: Bottom View

    Bottom View battery charge gauge/health gauge battery battery-bay latch releases (2) device locking screw (if present) memory module cover docking-device connector air vents hard drive device locking screw — Provides information on the battery B A T T E R Y C H A R G E G A U G E H E A L T H G A U G E charge (see "Checking the Battery Charge"...

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    D O C K I N G D E V I C E C O N N E C T O R See the Dell documentation that came with your docking device for more information. — Covers the compartment that contains the second M E M O R Y M O D U L E C O V E R memory module connector (DIMM B) (see "Memory"...

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    About Your Computer...

  • Page 35: Transferring Information To A New Computer

    Transferring Information to a New Computer You can use your operating system wizards to help you transfer files and other data from one computer another. For instructions, see the following section that corresponds to the operating system your computer is running. ®...

  • Page 36: Running The Files And Settings Transfer Wizard With The Operating System Media

    For transferring information to a new computer, you must run the Files and Settings Transfer Wizard. You can use the optional Operating System media for this process or you can create a wizard disk with the Files and Settings Transfer Wizard.

  • Page 37: Running The Files And Settings Transfer Wizard Without The Operating System Media

    8 Click Finish. To transfer data to the new computer: 1 On the Now go to your old computer screen on the new computer, click Next. 2 On the Where are the files and settings? screen, select the method you chose for transferring your settings and files and click Next.

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    #PA1089586 (How Do I Transfer Files From My Old Computer to My New ® ® Dell Computer Using the Microsoft Windows XP Operating System?). NOTE: Access to the Dell™ Knowledge Base document may not be available in some countries. Transferring Information to a New Computer...

  • Page 39: Easy Transfer Cable For Windows Vista

    ® Microsoft Windows Vista Easy Transfer Cable for Windows Vista 1 Insert the Easy Transfer Cable for Windows Vista Application Software media into the computer you are transferring data from. 2 Follow the on-screen instructions until you are prompted to connect the Transfer Cable.

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    9 Select Yes. The computer reboots and the transfer is complete. Transferring Information to a New Computer...

  • Page 41: Using A Battery, Battery Performance

    Information Guide or separate paper warranty document that shipped with your computer. For optimal computer performance and to help preserve BIOS settings, operate your Dell™ portable computer with the main battery installed at all times. One battery is supplied as standard equipment in the battery bay. NOTE:...

  • Page 42: Checking The Battery Charge

    Using an incompatible battery may increase the risk of fire or explosion. Replace the battery only with a compatible battery purchased from Dell. The battery is designed to work with your Dell computer. Do not use a battery from other computers with your computer.

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    You can check battery health in one of two ways: by using the charge gauge on the battery as described below and by using the Battery Meter in Dell QuickSet. For information about QuickSet, right-click the icon in the taskbar, and click Help.

  • Page 44: Low-battery Warning, Conserving Battery Power

    Low-Battery Warning NOTICE: To avoid losing or corrupting data, save your work immediately after a low-battery warning. Then connect the computer to an electrical outlet, or install a second battery in the media bay. If the battery runs completely out of power, hibernate mode begins automatically.

  • Page 45: Power Management Modes, Standby And Sleep Mode, Hibernate Mode

    Power Management Modes Standby and Sleep Mode Standby mode (sleep mode in Microsoft Windows Vista®) conserves power by turning off the display and the hard drive after a predetermined period of inactivity (a time-out). When the computer exits standby or sleep mode, it returns to the same operating state it was in before entering standby or sleep mode.

  • Page 46: Configuring Power Management Settings, Accessing Power Options Properties

    To manually enter hibernate mode in Windows XP, click Start→ Turn off computer, press and hold <Shift>, and click Hibernate. For information about the hibernate mode in Windows Vista, search for the keyword hibernate in Windows Help and Support (click Start→ Help and Support).

  • Page 47: Charging The Battery, Replacing The Battery

    Using an incompatible battery may increase the risk of fire or explosion. Replace the battery only with a compatible battery purchased from Dell. The battery is designed to work with your Dell™ computer. Do not use a battery from other computers with your computer.

  • Page 48: Storing A Battery, Battery Errors

    2 Ensure that the computer is turned off. 3 Slide the two latch releases on the bottom of the computer, and then remove the battery from the bay. To replace the battery, follow the removal procedure in reverse order. Storing a Battery Remove the battery when you store your computer for an extended period of time.

  • Page 49: Using The Keyboard, Numeric Keypad

    Using the Keyboard Numeric Keypad numeric keypad The numeric keypad functions like the numeric keypad on an external keyboard. Each key on the keypad has multiple functions. The keypad numbers and symbols are marked in blue on the right of the keypad keys. To type a number or symbol, hold down <Fn>...

  • Page 50: Key Combinations, System Functions, Battery, Display Functions, Power Management

    System Functions <Ctrl><Shift><Esc> Opens the Task Manager window. Battery <Fn><F3> Displays the Dell™ QuickSet Battery Meter (see "Dell™ QuickSet Battery Meter" on page 42). Display Functions <Fn><F8> Switches the video image to the next display option. The options include the integrated display, an external monitor, and both displays simultaneously.

  • Page 51: Touch Pad

    ® ® Microsoft Windows Logo Key Functions Windows logo key and <m> Minimizes all open windows. Windows logo key and <Shift><m> Restores all minimized windows. This key combination functions as a toggle to restore minimized windows following the use of the Windows logo key and <m>...

  • Page 52: Customizing The Touch Pad And Track Stick

    • To move the cursor, lightly slide your finger over the touch pad. • To select an object, lightly tap once on the surface of the touch pad or use your thumb to press the left touch-pad button. • To select and move (or drag) an object, position the cursor on the object and tap twice on the touch pad.

  • Page 53: Changing The Track Stick Cap

    Changing the Track Stick Cap You can replace your track stick cap if it wears down from prolonged use or if you prefer a different color. You can purchase additional caps by visiting the Dell website at dell.com. 1 Pull the cap off the track stick.

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    Using the Keyboard...

  • Page 55: Using The Display, Adjusting Brightness, Using The Ambient Light Sensor

    Using the Display Adjusting Brightness When a Dell™ computer is running on battery power, you can conserve power by setting the brightness to the lowest comfortable setting by pressing <Fn> and the up- or down-arrow key on the keyboard. NOTE:...

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    The ambient light sensor is disabled when your computer is connected to an electrical outlet. Dell™ QuickSet allows you to enable or disable the ambient light sensor. You can also adjust maximum and minimum brightness settings that are activated when you enable the ambient light sensor feature. For more information about QuickSet, right-click the icon in the taskbar, and click Help.

  • Page 57: Switching The Video Image, Setting Display Resolution And Refresh Rate

    Before you change any of the default display settings, make a note of the default settings for future reference. NOTE: Use only the Dell-installed video drivers, which are designed to offer the best performance with your Dell-installed operating system. If you choose a resolution or color palette that is higher than the display supports, the settings adjust automatically to the closest supported values.

  • Page 58: Dual Independent Display Mode

    Dual Independent Display Mode You can attach an external monitor or projector to your computer and use it as an extension of your display (known as "dual independent display" or "extended desktop" mode). This mode allows you to use both screens independently and drag objects from one screen to the other, effectively doubling the amount of viewable work space.

  • Page 59: Swapping Primary And Secondary Displays

    Swapping Primary and Secondary Displays To swap your primary and secondary display designations (for example, to use your external monitor as your primary display after docking): 1 Click the Start button and click Control Panel. 2 Under Pick a category, click Appearance and Themes. 3 Under Pick a task..., click the area you want to change, or under or pick a Control Panel icon, click Display.

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    Using the Display...

  • Page 61: Setting Up And Using Networks, Connecting A Network Or Broadband Modem Cable

    Setting Up and Using Networks Setting up a computer network provides connectivity between your computer and the Internet, another computer, or a network. For example, with a network set up in a home or small office you can print to a shared printer, access drives and files on another computer, browse other networks, or access the Internet.

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    ® Setting Up a Network in the Microsoft ® Windows XP Operating System 1 Click Start→ All Programs→ Accessories→ Communications→ Network Setup Wizard→ Next→ Checklist for creating a network. NOTE: Selecting the connection method labeled This computer connects directly to the Internet enables the integrated firewall provided with Windows XP Service Pack 2 (SP2).

  • Page 63: Wireless Local Area Network, What You Need To Establish A Wlan Connection

    Wireless Local Area Network A wireless local area network (WLAN) is a series of interconnected computers that communicate with each other over the air waves rather than through a network cable connected to each computer. In a WLAN, a radio communications device called an access point or wireless router connects network computers and provides Internet, or network, access.

  • Page 64: Setting Up A New Wlan Using A Wireless Router And A Broadband Modem

    If Wireless Network Connection appears, you have a wireless network card. To view detailed information about the wireless network card: 1 Right-click Wireless Network Connection. 2 Click Properties. The Wireless Network Connection Properties window appears. The wireless network card’s name and model number are listed on the General tab.

  • Page 65: Connecting To A Wlan

    NOTE: Wait for a minimum of 5 minutes after disconnecting your broadband modem before you continue with the network setup. 8 Insert a network cable into the network (RJ-45) connector on the unpowered broadband modem. 9 Connect the other end of the network cable into the Internet network (RJ- 45) connector on the unpowered wireless router.

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    If the software is removed or corrupted, follow the instructions in the user documentation for your wireless network card. Verify the type of wireless network card installed in your computer and then search for that name on the Dell™ Support website at support.dell.com. For information on the type of wireless network card that is installed in your computer, see "Checking Your Wireless Network Card"...

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    NOTE: If you select a secure network, you must enter a WEP or WPA key when prompted. Network security settings are unique to your network. Dell cannot provide this information. NOTE: Your computer can take up to 1 minute to connect to the network.

  • Page 68: Mobile Broadband (or Wireless Wide Area Network), Mobile Broadband Network Connection

    If the utility is corrupted or deleted from your computer, see the Dell Mobile Broadband Card Utility user’s guide for instructions. The user’s guide is available through the Windows Help and Support Center (click Start→...

  • Page 69: Connecting To A Mobile Broadband Network

    Before you connect to the Internet, you must activate Mobile Broadband service through your cellular service provider. For instructions and for additional information about using the Dell Mobile Broadband Card Utility, see the user's guide available through the Windows Help and Support Center (click Start→ Help and Support).

  • Page 70: Managing Your Network Settings Through The Dell Quickset Location Profiler

    Mobile Broadband card. If the switch is in the "off" position, move the switch to the "on" position to enable the switch and the Dell Mobile Broadband card. For information about the wireless switch positions, see "wireless switch"...

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    (system setup program) to control WiFi network connections. Because the Wi-Fi Catcher Network Locator is disabled and not configured for use when your computer is shipped to you, you must first use Dell QuickSet to enable and configure the switch to control WiFi network connections.

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    Setting Up and Using Networks...

  • Page 73: Using Multimedia, Playing Media

    Using Multimedia Playing Media NOTICE: Do not press down on the media tray when you open or close it. Keep the tray closed when you are not using the drive. NOTICE: Do not move the computer while playing media. 1 Press the eject button on the front of the drive. 2 Pull out the tray.

  • Page 74

    3 Place the disc, label side up, in the center of the tray and snap the disc onto the spindle. NOTE: If you use a module that shipped with another computer, you need to install the drivers and software necessary to play DVDs or write data. For more information, see the Drivers and Utilities media (the Drivers and Utilities media is optional and may not be available for your computer or in certain countries).

  • Page 75: Copying Media, How To Copy Media

    The following instructions explain how to make a copy using Roxio Creator Plus - Dell Edition. You can also use Roxio Creator Plus for other purposes, such as creating music CDs from audio files stored on your computer or backing up important data.

  • Page 76: Using Blank Media

    When prompted, insert a blank media into the drive and click OK. If you have two media drives, select the drive into which you have • inserted your source media, and then click Disc Copy. The computer copies the data from the source media to the blank one. Once you have finished copying the source media, the media that you have created automatically ejects.

  • Page 77: Helpful Tips

    DVD-Writable Drives Media Type Read Write Rewritable CD-R CD-RW DVD+R DVD-R DVD+RW DVD-RW DVD+R DL DVD-R DL Maybe DVD-RAM Maybe Helpful Tips ® ® • Use Microsoft Windows Explorer to drag and drop files to a CD-R or CD-RW only after you start Roxio Creator Plus and open a Creator project.

  • Page 78: Adjusting The Volume

    • See the Sonic website at sonic.com for additional information. Adjusting the Volume NOTE: When the speakers are muted, you do not hear the media playing. 1 Open the Volume Control window. 2 Click and drag the bar in the Volume Control column and slide it up or down to increase or decrease the volume.

  • Page 79: Adjusting The Picture

    Adjusting the Picture If an error message notifies you that the current resolution and color depth are using too much memory and preventing DVD playback, adjust the display properties. Microsoft® Windows® XP Operating System 1 Click Start→ Control Panel→ Appearance and Themes. 2 Under Pick a task..., click Change the screen resolution.

  • Page 80

    Using Multimedia...

  • Page 81: Using Cards, Card Types, Pc Cards, Expresscards, Smart Cards

    Using Cards NOTE: Electrical and electronic devices are sensitive to electrostatic discharge (ESD). If a substantial ESD occurs, the device may reset and the device software may attempt to reinitialize a connection. If the software is not operational after an ESD occurrence, restart the modem software program.

  • Page 82: Card Blanks, Extended Cards, Installing A Pc Card Or Expresscard

    Card Blanks Your computer shipped with a plastic blank installed in the card slots. Blanks protect unused slots from dust and other particles. Save the blank for use when no card is installed in the slots; blanks from other computers may not fit your computer.

  • Page 83: Expresscards

    The computer recognizes most PC Cards and automatically loads the appropriate device driver. If the configuration program tells you to load the manufacturer's drivers, use the floppy disk or CD that came with the PC Card. ExpressCards 1 Place the ExpressCard in the adapter (the adapter is included with the ExpressCard).

  • Page 84: Removing A Card Or Blank

    Removing a Card or Blank CAUTION: Before you begin any of the procedures in this section, follow the Product Information Guide safety instructions in the NOTICE: Click the icon in the taskbar to select a card and stop it from functioning before you remove it from the computer.

  • Page 85: Securing Your Computer, Security Cable Lock

    Your computer does not ship with a security cable lock. A security cable lock is a commercially available antitheft device. To use the lock, attach it to the security cable slot on your Dell™ computer. For more information, see the instructions included with the device.

  • Page 86: Smart Card, About Smart Cards, Installing A Smart Card

    Smart Card NOTE: For information on how to secure your computer while traveling, see "Traveling With Your Computer" on page 179. NOTE: The smart card feature may not be available on your computer. About Smart Cards Smart cards are portable credit-card shaped devices with internal integrated circuits.

  • Page 87: Passwords

    2 Slide the smart card into the smart card slot until the card is completely seated in its connector. The smart card will protrude approximately 1/2 inch from the slot. The smart card slot is located below the PC Card slot. If you encounter too much resistance, do not force the card.

  • Page 88: About Passwords

    NOTE: Passwords provide a high level of security for data in your computer or hard ™ drive. However, they are not foolproof. For security, the Dell Latitude D630/630c ships with a smart card reader. When using passwords, observe the following guidelines: •...

  • Page 89: Using A Primary (or System) Password, Using An Administrator Password

    If you forget any of your passwords, contact Dell (see "Contacting Dell" on page 199). For your protection, Dell technical support staff will ask you for proof of your identity to ensure that only an authorized person can use the computer.

  • Page 90: Using A Hard Drive Password

    If you forget the primary password and do not have an administrator password assigned, or if you have both a primary and an administrator password assigned but forget them both, contact your system administrator or contact Dell (see "Obtaining Assistance" on page 193).

  • Page 91: Trusted Platform Module (tpm), Enabling The Tpm Feature

    To secure your TPM data and encryption keys, follow the backup procedures documented in the Broadcom Secure Foundation Getting Started Guide. In the event of these backups being incomplete, lost, or damaged, Dell will be unable to assist in the recovery of encrypted data.

  • Page 92: Security Management Software, Activating The Security Management Software

    2 Load the security management software: Turn on (or restart) your computer. When the DELL™ logo appears, press <F2> immediately. If you wait too long and the Windows logo appears, continue to wait until you see the Windows desktop. Then shut down your computer and try again.

  • Page 93: Using The Security Management Software, Computer Tracking Software, If Your Computer Is Lost Or Stolen

    Computer tracking software may enable you to locate your computer if it is lost or stolen. The software is optional and may be purchased when you order your Dell™ computer, or you can contact your Dell sales representative for information about this security feature.

  • Page 94

    Dell for technical assistance and gives your Service Tag, the computer is identified automatically as missing or stolen. The representative will attempt to get the phone number and address of the caller. Dell will then contact the law enforcement agency to which you reported of the missing computer.

  • Page 95: Cleaning Your Computer, Computer, Keyboard, And Display

    Cleaning Your Computer CAUTION: Before you begin any of the procedures in this section, follow the Product Information Guide safety instructions in the Computer, Keyboard, and Display CAUTION: Before you clean your computer, disconnect the computer from the electrical outlet and remove any installed batteries. Clean your computer with a soft cloth dampened with water.

  • Page 96: Touch Pad, Mouse

    Touch Pad 1 Shut down and turn off your computer. 2 Disconnect any attached devices from the computer and from their electrical outlets. 3 Remove any installed batteries (see "Replacing the Battery" on page 47). 4 Moisten a soft, lint-free cloth with water, and wipe it gently across the surface of the touch pad.

  • Page 97: Floppy Drive, Cds And Dvds

    Floppy Drive NOTICE: Do not attempt to clean drive heads with a swab. You might accidentally misalign the heads which prevents the drive from operating. Clean your floppy drive using a commercially available cleaning kit. These kits contain pretreated floppy disks to remove contaminants that accumulate during normal operation.

  • Page 99: Troubleshooting, Diagnostic Lights, Diagnostic Light Codes During Post

    Troubleshooting Diagnostic Lights CAUTION: Before you begin any of the procedures in this section, follow the safety instructions that shipped with your computer. Your computer has three keyboard status lights located above the keyboard. During normal operation, the keyboard status lights display the current status (on or off) of the Num Lock, Caps Lock, and Scroll Lock features.

  • Page 100

    157). • If available, install working memory of the same type into your computer (see "Memory" on page 157). • If the problem persists, contact Dell Support. Memory modules are • If two or more memory modules are...

  • Page 101: Dell Diagnostics

    Dell Support. Dell™ Technical Update Service The Dell Technical Update service provides proactive e-mail notification of software and hardware updates for your computer. The service is free and can be customized for content, format, and how frequently you receive notifications.

  • Page 102: When To Use The Dell Diagnostics, Starting The Dell Diagnostics From Your Hard Drive

    Start the Dell Diagnostics from your hard drive or from the Drivers and Utilities media. Starting the Dell Diagnostics From Your Hard Drive The Dell Diagnostics is located on a hidden diagnostic utility partition on your hard drive.

  • Page 103: Starting The Dell Diagnostics From The Drivers And Utilities Media

    Booting Dell Diagnostic Utility Partition. Press any key to continue. 4 Press any key to start the Dell Diagnostics from the diagnostics utility partition on your hard drive. Starting the Dell Diagnostics from the Drivers and Utilities Media 1 Insert the Drivers and Utilities media.

  • Page 104: Dell Diagnostics Main Menu

    7 When the Dell Diagnostics Main Menu appears, select the test you want to run. Dell Diagnostics Main Menu 1 After the Dell Diagnostics loads and the Main Menu screen appears, click the button for the option you want. Option...

  • Page 105: Dell Support Utility, Accessing The Dell Support Utility

    Dell Support Utility The Dell Support Utility is installed on your computer and available from the Dell Support icon on the taskbar or from the Start button. Use this support utility for self-support information, software updates, and health scans of your computing environment.

  • Page 106: Clicking The Dell Support Icon, Double-clicking The Dell Support Icon, Drive Problems

    3 Ensure that the Show icon on the taskbar option is checked. NOTE: If the Dell Support Utility is not available from the Start menu, go to support.dell.com and download the software. The Dell Support Utility is customized for your computing environment.

  • Page 107: Media Drive Problems, If You Cannot Eject The Cd, Cd-rw, Dvd, Or Dvd+rw Drive Tray

    NSURE THAT THE IS SNAPPED ONTO THE SPINDLE HECK THE CABLE CONNECTIONS HECK FOR HARDWARE INCOMPATIBILITIES See "Dell Diagnostics" on page 101. — U N T H E E L L I A G N O S T I C S...

  • Page 108: If You Hear An Unfamiliar Scraping Or Grinding Sound, Hard Drive Problems

    If you hear an unfamiliar scraping or grinding sound • Ensure that the sound is not caused by the program that is running. • Ensure that the disk or disc is inserted properly. Hard drive problems A hot hard drive may —...

  • Page 109

    HECK THE TELEPHONE LINE CONNECTION HECK THE TELEPHONE JACK ONNECT THE MODEM DIRECTLY TO THE TELEPHONE WALL JACK •Verify that the telephone line is — S E A D I F F E R E N T T E L E P H O N E L I N E connected to the jack on the modem.

  • Page 110: Error Messages

    The hard drive failed initialization. Run the — I S K F A I L E D I N I T I A L I Z A T I O N hard drive tests in the Dell Diagnostics (see "Dell Diagnostics" on page 101). Troubleshooting...

  • Page 111

    108), and boot the computer from media. Then shut down the computer, reinstall the hard drive, and restart the computer. Run the Hard- Disk Drive tests in the Dell Diagnostics (see "Dell Diagnostics" on page 101). The hard drive does not respond to 0 —...

  • Page 112

    E Y B O A R D S T U C K K E Y F A I L U R E cable connection. Restart the computer, and avoid touching the keyboard or keys during the boot routine. Run the Stuck Key test in the Dell Diagnostics (see "Dell Diagnostics" on page 101).

  • Page 113

    A chip on the system board may be — O T I M E R T I C K I N T E R R U P T malfunctioning. Run the System Set tests in the Dell Diagnostics (see "Dell Diagnostics" on page 101). —...

  • Page 114

    A chip on the system board may be malfunctioning. Run — H U T D O W N F A I L U R E the System Set tests in the Dell Diagnostics (see "Dell Diagnostics" on page 101). System configuration settings are —...

  • Page 115: Ieee 1394 Device Problems, Keyboard Problems, External Keyboard Problems

    Before you begin any of the procedures in this section, follow the Product Information Guide safety instructions in the NOTE: Use the integrated keyboard when running the Dell Diagnostics or the system setup program. When you attach an external keyboard, the integrated keyboard remains fully functional. External Keyboard problems...

  • Page 116

    U N T H E K E Y B O A R D D I A G N O S T I C S T E S T S Keyboards tests in the Dell Diagnostics (see "Dell Diagnostics" on page 101). If the tests indicate a defective external keyboard, contact Dell (see "Obtaining...

  • Page 117: Unexpected Characters, Lockups And Software Problems, The Computer Does Not Start Up

    Unexpected characters Press <Num Lk> to disable the numeric — I S A B L E T H E N U M E R I C K E Y P A D keypad if numbers are displayed instead of letters. Verify that the numbers lock light is not lit.

  • Page 118: A Solid Blue Screen Appears, Other Software Problems

    ® ® A program is designed for an earlier Microsoft Windows operating system The Program Compatibility — U N T H E R O G R A M O M P A T I B I L I T Y I Z A R D Wizard configures a program so it runs in an environment similar to non- Windows operating system environments.

  • Page 119: Memory Problems, Network Problems

    For more information, go to support.dell.com and search for the keyword spyware. See "Dell Diagnostics" on page 101. If all tests — U N T H E E L L I A G N O S T I C S run successfully, the error condition is related to a software problem.

  • Page 120: General, Wireless Local Area Network (wlan), Mobile Broadband (wireless Wide Area Network)

    — A N N O T C O N N E C T the network in order to connect. Once the Dell Mobile Broadband Card Utility has been launched, position the mouse over the icon in the taskbar to read the status of the connection.

  • Page 121: Pc Card Problems

    • Radio Off – Ensure the Mobile Broadband card is enabled by viewing the status in the Dell Mobile Broadband Card Utility. If the card is disabled, enable the Mobile Broadband card by clicking the Turn Radio On button in the main screen of the Dell Mobile Broadband Card Utility.

  • Page 122: Power Problems

    Shut down the computer, disconnect the computer from the electrical outlet, and then let the battery and computer cool to room temperature. If the battery status light rapidly flashes orange, the battery may be defective. Contact Dell (see "Obtaining Assistance" on page 193). Troubleshooting...

  • Page 123: Ensuring Sufficient Power For Your Computer, Docking Power Considerations

    WARNING Docking Power Considerations Due to the extra power consumption when a computer is docked to the Dell D/Dock, normal computer operation is not possible on battery power alone. Ensure that the AC adapter is connected to your computer when the computer is docked to the Dell D/Dock.

  • Page 124: Printer Problems, Scanner Problems

    AC Power Loss While the Computer Is Docked If a computer loses AC power while docked to the Dell D/Dock or Dell D/Port, the computer immediately goes into low-performance mode. Printer Problems Fill out the Diagnostics Checklist (see "Diagnostics Checklist" on page 198) as you complete these checks.

  • Page 125: Sound And Speaker Problems, No Sound From Integrated Speakers

    CAUTION: Before you begin any of the procedures in this section, follow the Product Information Guide safety instructions in the NOTE: If you need technical assistance for your scanner, contact the scanner’s manufacturer. See the scanner documentation for — H E C K T H E S C A N N E R D O C U M E N T A T I O N setup and troubleshooting information.

  • Page 126: No Sound From External Speakers, No Sound From Headphones, Touch Pad Or Mouse Problems

    — E I N S T A L L T H E A U D I O D R I V E R page 140. See "Dell Diagnostics" on page 101. — U N T H E E L L...

  • Page 127: Video And Display Problems

    E S T T H E M O U S E C O N T R O L L E R pointer movement) and the operation of the touch pad or mouse buttons, run the Mouse test in the Pointing Devices test group in the Dell Diagnostics (see "Dell Diagnostics" on page 101).

  • Page 128: If The Display Is Blank, If The Display Is Difficult To Read

    If the display is blank NOTE: If you are using a program that requires a higher resolution than your computer supports, it is recommended that you attach an external monitor to your computer. If you are using a battery to power your computer, the —...

  • Page 129: If Only Part Of The Display Is Readable

    I D E O D I A G N O S T I C S T E S T S have a display problem, but the display is not completely blank, run the Video device group in the Dell Diagnostics. If the problem persists, contact Dell (see "Obtaining Assistance" on page 193).

  • Page 130

    Troubleshooting...

  • Page 131

    NOTE: iAMT can be configured using Dell Client Manager (DCM) 2.1. For complete information about how to configure iAMT, see the Dell Client Manager 2.1 documentation at dell.com\openmanage. For more information about Dell's iAMT implementation, see the Systems Management Administrator's Guide at support.dell.com.

  • Page 132

    Advanced Functionality NOTE: Additional management software is required for the following features. • Ability to do remote issues remediation (1-to-1) through text-based console redirection (serial-over-LAN) and IDE redirection • Hardened security through agent presence (enables detection of removed agents) and network access control (circuit breaker) and software version control Your computer aids in troubleshooting iAMT by providing the following iAMT- related error messages:...

  • Page 133

    4 Select Return to Previous Menu twice. The changes are applied and the computer reboots. USB Provisioning iAMT can be provisioned using a USB key and Dell Client Manager. The USB key must: • Be formatted using the FAT16 file system with no system files •...

  • Page 134

    You must always set Idle Timeout to 0x0. NOTE: You can select the Remote Firmware Update option and the Enable ASF option; however, these options are not functional. You can update your ME firmware using the updates available at support.dell.com. ® Intel Active Management Technology...

  • Page 135: System Setup Program, Overview

    • System security and hard-drive password settings NOTE: Unless you are an expert computer user or are directed to do so by Dell technical support, do not change the system setup settings. Certain changes might make your computer work incorrectly.

  • Page 136: Viewing The System Setup Screens, System Setup Screens, Commonly Used Options, Changing The Boot Sequence

    Viewing the System Setup Screens 1 Turn on (or restart) your computer. 2 When the DELL™ logo appears, press <F2> immediately. If you wait too ® ® long and the Microsoft Windows logo appears, continue to wait until you see the Windows desktop. Then shut down your computer and try again.

  • Page 137

    Performing a One-Time Boot You can set a one-time-only boot sequence without entering the system setup program. (You can also use this procedure to boot the Dell Diagnostics on the diagnostics utility partition on your hard drive.) 1 Shut down the computer through the Start menu.

  • Page 138: Changing Printer Modes, Changing Com Ports

    Changing Printer Modes Set the Parallel Mode option according to the type of printer or device connected to the parallel connector. To determine the correct mode to use, see the documentation that came with the device. Setting Parallel Mode to Disabled disables the parallel port and the port’s LPT address, which frees computer resources for another device to use.

  • Page 139: Reinstalling Software, Drivers, What Is A Driver, Identifying Drivers

    A driver acts like a translator between the device and any other programs that use the device. Each device has its own set of specialized commands that only its driver recognizes. Dell ships your computer to you with required drivers already installed—no further installation or configuration is needed. NOTICE: The Drivers and Utilities media may contain drivers for operating systems that are not on your computer.

  • Page 140: Reinstalling Drivers And Utilities

    Microsoft Windows XP (with service pack 2 and later) does not require a system driver installation order. However, the following order preference works best. NOTE: The list below is a general overview of Dell desktop and portable systems. Actual system configurations may vary. •...

  • Page 141

    • Sound Card - Enables and enhances the audio controller. • Modem - Enables and enhances the modem. Wireless Network Card - Enables and enhances the wireless network • controller. • BlueTooth® Module - Enables and enhances the Bluetooth controller. •...

  • Page 142

    Using the Drivers and Utilities Media If using Device Driver Rollback or System Restore (see "Restoring Your Operating System" on page 144) does not resolve the problem, then reinstall the driver from the Drivers and Utilities media. 1 Save and close any open files, and exit any open programs. 2 Insert the Drivers and Utilities media.

  • Page 143

    Manually Reinstalling Drivers After extracting the driver files to your hard drive as described in the previous section, reinstall the drivers: Microsoft Windows XP 1 Click Start→ My Computer→ Properties→ Hardware→ Device Manager. 2 Double-click the type of device for which you are installing the driver (for example, Audio or Video).

  • Page 144: Using The Hardware Troubleshooter Tool, Microsoft Windows Xp, Microsoft Windows Vista, Restoring Your Operating System

    Using the Hardware Troubleshooter Tool If a device is either not detected during the operating system setup or is detected but incorrectly configured, you can use the Hardware Troubleshooter to resolve the incompatibility. Microsoft Windows XP 1 Click Start Help and Support. →...

  • Page 145

    NOTE: The procedures in this document were written for the Windows default view, so they may not apply if you set your Dell™ computer to the Windows Classic view. Starting System Restore NOTICE: Before you restore the computer to an earlier operating state, save and close any open files and exit any open programs.

  • Page 146: Using The Operating System Media

    Undoing the Last System Restore NOTICE: Before you undo the last system restore, save and close all open files and exit any open programs. Do not alter, open, or delete any files or programs until the system restoration is complete. Microsoft Windows XP 1 Click Start→...

  • Page 147

    NOTE: The Dell Drivers and Utilities media contains drivers that were installed during the assembly of the computer. Use the Dell Drivers and Utilities media to load any required drivers. Depending on the region from which you ordered your computer, or whether you requested the media, the Dell Drivers and Utilities media and Operating System media may not ship with your computer.

  • Page 148

    7 Follow the instructions on the screen to complete the installation. Reinstalling Software...

  • Page 149: Adding And Replacing Parts, Before You Begin, Recommended Tools, Turning Off Your Computer

    • You have performed the steps in "Turning Off Your Computer" on page 149 and "Before Working Inside Your Computer" on page 150. You have read the safety information in your Dell™ Product Information • Guide. •...

  • Page 150: Before Working Inside Your Computer

    Hold a component such as a processor by its edges, not by its pins. NOTICE: Only a certified service technician should perform repairs on your computer. Damage due to servicing that is not authorized by Dell is not covered by your warranty. NOTICE: When you disconnect a cable, pull on its connector or on its pull-tab, not on the cable itself.

  • Page 151

    5 Close the display and turn the computer upside down on a flat work surface. NOTICE: To avoid damaging the system board, you must remove the main battery before you service the computer. 6 Remove any installed modules, including a second battery, if installed (see "Media Bay"...

  • Page 152: Hinge Cover

    Hinge Cover CAUTION: Before you begin any of the procedures in this section, follow the Product Information Guide safety instructions in the NOTICE: To avoid electrostatic discharge, ground yourself by using a wrist grounding strap or by periodically touching an unpainted metal surface (such as a connector on the back of the computer).

  • Page 153: Keyboard

    5 Press from left to right until the cover snaps into place. Keyboard CAUTION: Before performing the following procedures, follow the safety Product Information Guide instructions in your NOTICE: To avoid electrostatic discharge, ground yourself by using a wrist grounding strap or by periodically touching an unpainted metal surface (such as the back panel) on the computer.

  • Page 154

    NOTICE: The keycaps on the keyboard are fragile, easily dislodged, and time- consuming to replace. Be careful when removing and handling the keyboard. 3 Remove the three screws across the top of the keyboard. NOTE: Lift the keyboard carefully in step 4 to ensure that you do not pull on the keyboard cable.

  • Page 155

    card cable card metal tab NOTICE: Be careful when removing the card to avoid damaging the card, card cable, or surrounding components. 3 Carefully remove the card cable from its routing guide. 4 While grasping the card cable with one hand, use a plastic scribe to gently pry the card out from underneath the metal tab with the other hand 5 Lift the card from the compartment, ensuring that you do not pull on the card cable with excessive force.

  • Page 156: Coin-cell Battery

    6 Disconnect the card from the cable and remove the card from the computer. Coin-Cell Battery CAUTION: Before performing the following procedures, follow the safety Product Information Guide instructions in your NOTICE: To avoid electrostatic discharge, ground yourself by using a wrist grounding strap or by periodically touching a connector on the back panel of the computer.

  • Page 157: Memory

    1 battery connector 2 coin-cell battery 3 mylar 4 Remove the battery connector from the connector on the system board. 5 Being careful not to break the plastic, slightly raise the corner of the mylar above the battery. 6 While holding the mylar, grasp the battery and pull out of the battery compartment.

  • Page 158

    Dell. If possible, do not pair an original memory module with a new memory module. Otherwise, your computer may not function at optimal performance.

  • Page 159

    4 If you are replacing a memory module, ground yourself and remove the existing module: Use your fingertips to carefully spread apart the securing clips on each end of the memory module connector until the module pops up. Remove the module from the connector. 1 securing clips (2 per connector) 2 memory module 5 Ground yourself and install the new memory module:...

  • Page 160

    To add or replace a memory module in the DIMM B connector: NOTICE: If you need to install memory modules in two connectors, install a memory module in the connector labeled “DIMMA” before you install a module in the connector labeled “DIMMB.” Insert memory modules at a 45-degree angle to avoid damaging the connector.

  • Page 161

    memory module cover captive screw NOTICE: To prevent damage to the memory module connector, do not use tools to spread the memory-module securing clips. 3 If you are replacing a memory module, ground yourself and remove the existing module: Use your fingertips to carefully spread apart the securing clips on each end of the memory module connector until the module pops up.

  • Page 162

    1 securing clips (2 per connector) 2 memory module NOTICE: Insert memory modules at a 45-degree angle to avoid damaging the connector. 4 Ground yourself and install the new memory module: NOTE: If the memory module is not installed properly, the computer may not boot properly.

  • Page 163: Wireless Local Area Network (wlan) Card

    5 Replace the cover. NOTICE: If the cover is difficult to close, remove the module and reinstall it. Forcing the cover to close may damage your computer. 6 Insert the battery into the battery bay, or connect the AC adapter to your computer and an electrical outlet.

  • Page 164

    1 WLAN card 2 antenna cables (2) NOTICE: To prevent damage to the connector, do not use tools to spread the securing clips. 4 If a WLAN card is not already installed, go to step 5. If you are replacing a WLAN card, remove the existing card: Disconnect the WLAN card from any attached cables.

  • Page 165

    1 WLAN card 2 metal securing tabs (2) 5 To install a WLAN card: Move any antenna cables out of the way to make space for the WLAN card. Align the WLAN card with the connector at a 45-degree angle, and press the card into the connector until you feel a click.

  • Page 166: Mobile Broadband Card

    1 WLAN card 2 antenna cable connectors NOTICE: To avoid damaging the WLAN card, never place cables on top of or under the card. NOTE: Your WLAN card may have two or three connectors, depending on the type of card you ordered. NOTE: For more specific information about which cable to connect to which connector, see the documentation that came with your WLAN card.

  • Page 167

    If you ordered a Mobile Broadband card with your computer, the card is already installed. CAUTION: Before you begin any of the procedures in this section, follow the Product Information Guide safety instructions in the 1 Follow the procedures in "Before You Begin" on page 149. 2 Remove the hinge cover (see "Hinge Cover"...

  • Page 168

    1 Mobile Broadband card 2 metal securing tabs (2) Use your fingertips to carefully spread apart the metal securing tabs until the card pops up slightly. Slide and lift the Mobile Broadband card out of its connector. NOTICE: The connectors are keyed to ensure correct insertion. If you feel resistance, check the connectors and realign the card.

  • Page 169: Subscriber Identity Module (sim) Card

    1 Mobile Broadband card 2 antenna cables (2) NOTICE: To avoid damaging the Mobile Broadband card, never place cables on top of or under the card and ensure that you route the cables properly. NOTE: For more specific information about which cable to connect to which connector, see the documentation that came with your Mobile Broadband card.

  • Page 170: Hard Drive

    1 Remove the battery (see "Replacing the Battery" on page 47). SIM card metal brackets (2) NOTICE: Do not touch the SIM card connectors to protect the card from electrostatic discharge (ESD). To prevent ESD, hold the card in your hand before you insert or remove the card.

  • Page 171

    Hard drives are extremely fragile; even a slight bump can damage the drive. NOTE: Dell does not guarantee compatibility or provide support for hard drives from sources other than Dell. To replace the hard drive in the hard drive bay: 1 Follow the procedures in "Before You Begin"...

  • Page 172

    6 Replace and tighten the screws. 7 Use the Operating System media to install the operating system for your computer (see "Using the Operating System Media" on page 146). 8 Use the Drivers and Utilities media to install the drivers and utilities for your computer (see "Reinstalling Drivers and Utilities"...

  • Page 173: Media Bay, Removing Media Bay Devices

    Media Bay NOTE: If the device locking screw is not present, you can remove and install devices while the computer is running and connected to a docking device (docked). Removing Media Bay Devices NOTICE: To prevent damage to devices, store them in a safe, dry place when they are not installed in the computer.

  • Page 174: Fcm (flash Cache Module)

    4 Pull the device out of the media bay. To install a device, push the new device into the bay until it clicks into place. FCM (Flash Cache Module) The FCM, or Flash Cache Module, is an internal flash drive that helps improve the performance of your computer.

  • Page 175

    antennae cables (2) FCM card metal securing brackets (2) 7 Lift the card out of its connector. Adding and Replacing Parts...

  • Page 176

    FCM card NOTICE: When installing this card, ensure the two antenna cables are not under the card. The antenna cables are designed to lay across the top of the FCM card and into the protective sleeve. Installing the card on top of these antenna cables may cause damage to your computer.

  • Page 177

    Power management • Display • System information Depending on what you want to do in Dell™ QuickSet, you can start it by either ® clicking, double-clicking, or right-clicking the QuickSet icon in the Microsoft ® Windows taskbar. The taskbar is located in the lower-right corner of your screen.

  • Page 178

    Dell™ QuickSet...

  • Page 179: Traveling With Your Computer, Identifying Your Computer, Packing The Computer

    Write down your Service Tag and store it in a safe place away from the computer or carrying case. Use the Service Tag if you need to report a loss or theft to law enforcement officials and to Dell. ®...

  • Page 180: Travel Tips

    • Use the optional Dell™ carrying case to pack the computer and its accessories together safely. • Avoid packing the computer with items such as shaving cream, colognes, perfumes, or food. NOTICE: If the computer has been exposed to extreme temperatures, allow it to acclimate to room temperature for 1 hour before turning it on.

  • Page 181: Traveling By Air

    Traveling by Air NOTICE: Do not walk the computer through a metal detector. Send the computer through an X-ray machine or have it hand-inspected. • Ensure that you have a charged battery available in case you are asked to turn on the computer. •...

  • Page 182

    Traveling With Your Computer...

  • Page 183: Specifications

    Specifications NOTE: Offerings may vary by region. For more information regarding the configuration of your computer, click Start→ Help and Support and select the option to view information about your computer. Processor ® ™ Processor type Intel Core 2 Duo L1 cache 32 KB per instruction, 32 KB data cache per core...

  • Page 184

    PC Card CardBus controller O2Micro OZ711EZ1 (PC Cards and 34-mm ExpressCards; support for USB ExpressCard through adapter in PC Card slot) PC Card connector one (supports one Type I or Type II card and one 34-mm ExpressCard with adapter) NOTE: You must use an adapter with the 34-mm ExpressCard before you insert the card into the PC Card connector.

  • Page 185

    (continued) Smart Card EMV level level 1 certified WHQL certification PC/SC Compatibility compatible within a PKI environment Insert/eject cycles certified for up to 100,000 cycles Ports and Connectors Serial 9-pin connector; 16550C-compatible, 16-byte buffer connector Audio microphone connector, stereo headphone/speakers connector Mini-Card two Type IIIA Mini-Card slots Modem...

  • Page 186

    Video NOTE: Your Dell™ Latitude™ D630 computer has both integrated and discrete video options. Video type: integrated and discrete on system board, hardware accelerated Data bus integrated video or PCI-E graphics x16 Video controller Intel GMA X3100 or NVIDIA Quadro NVS 135M...

  • Page 187

    (continued) Display Diagonal 358.14 mm (14.1 inches) Operating angle 0° (closed) to 180° Viewing angles: WXGA Horizontal 40/40° WXGA Vertical 15/30° WXGA+ Horizontal 40/40° WXGA+ Vertical 15/30° Pixel pitch: WXGA 0.2373 WXGA+ 0.2109 Power Consumption (panel with backlight) (typical): WXGA 6.2 W (max) with no inverter losses WXGA+ 7.5 W (max) with no inverter losses...

  • Page 188

    (continued) Track Stick Size protrudes 0.5 mm higher than surrounding keycaps Battery Type 9-cell "smart" lithium ion (85 WHr) 6-cell "smart" lithium ion (56 WHr) 4-cell "smart" lithium ion (35 WHr) Dimensions 185.22 4-cell and 6-cell lithium-ion batteries: Depth 66.6 mm (2.62 inches) Height 19.2 mm (0.76 inch) 9-cell lithium-ion batteries:...

  • Page 189

    (continued) Battery Charge time (approximate) Computer off for standard 6-cell battery: approximately 1 hour to 80 % capacity approximately 2 hours to 100% capacity Operating time Battery operating time varies depending on operating conditions and can be significantly reduced under certain power-intensive conditions.

  • Page 190

    (continued) AC Adapter Storage –40° to 65°C (–40° to 149°F) Fingerprint Reader (optional) Type UPEK TCS3 TouchStrip™ strip sensor with CMOS active capacitive pixel-sensing technology Physical Height 32.3 mm (1.27 inches) Width 337 mm (13.3 inches) Depth 238 mm (9.3 inches) Weight (with 6-cell battery and CD 2.27 kg (5 lb) drive)

  • Page 191

    (continued) Environmental Altitude (maximum): Operating –15.2 to 3048 m (–50 to 10,000 ft) Storage –15.2 to 10,668 m (–50 to 35,000 ft) Airborne contaminant level G2 or lower as defined by ISA-S71.04-1985 Specifications...

  • Page 192

    Specifications...

  • Page 193: Getting Help, Obtaining Assistance

    1 See "Troubleshooting" on page 99 for information and procedures that pertain to the problem your computer is experiencing. 2 See "Dell Diagnostics" on page 101 for procedures on how to run Dell Diagnostics. 3 Fill out the "Diagnostics Checklist" on page 198.

  • Page 194: Technical Support And Customer Service, Dellconnect, Online Services

    Dell's support service is available to answer your questions about Dell™ hardware. Our support staff uses computer-based diagnostics to provide fast, accurate answers. To contact Dell's support service, see "Before You Call" on page 196, and then see the contact information for your region or go to support.dell.com. DellConnect...

  • Page 195: Autotech Service, Automated Order-status Service, Problems With Your Order

    "Contacting Dell" on page 199. Automated Order-Status Service To check on the status of any Dell products that you have ordered, you can go to support.dell.com, or you can call the automated order-status service. A recording prompts you for the information needed to locate and report on your order.

  • Page 196: Product Information, Returning Items For Warranty Repair Or Credit, Before You Call

    If you need information about additional products available from Dell, or if you would like to place an order, visit the Dell website at www.dell.com. For the telephone number to call for your region or to speak to a sales specialist, see "Contacting Dell"...

  • Page 197

    Remember to fill out the Diagnostics Checklist (see "Diagnostics Checklist" on page 198). If possible, turn on your computer before you call Dell for assistance and call from a telephone at or near the computer. You may be asked to type some commands at the keyboard, relay detailed information during operations, or try other troubleshooting steps possible only at the computer itself.

  • Page 198

    Address: Phone number: Service Tag (bar code on the back or bottom of the computer): Express Service Code: Return Material Authorization Number (if provided by Dell support technician): Operating system and version: Devices: Expansion cards: Are you connected to a network? Yes No...

  • Page 199: Contacting Dell

    NOTE: If you do not have an active Internet connection, you can find contact information on your purchase invoice, packing slip, bill, or Dell product catalog. Dell provides several online and telephone-based support and service options. Availability varies by country and product, and some services may not be available in your area.

  • Page 200

    Getting Help...

  • Page 201: Appendix, Fcc Notice (u.s. Only)

    NOTICE: The FCC regulations provide that changes or modifications not expressly approved by Dell Inc. could void your authority to operate this equipment. These limits are designed to provide reasonable protection against harmful interference in a residential installation. However, there is no guarantee that interference will not occur in a particular installation.

  • Page 202: Macrovision Product Notice

    If necessary, consult a representative of Dell Inc. or an experienced radio/television technician for additional suggestions. The following information is provided on the device or devices covered in this document in compliance with the FCC regulations: • Product names: Dell™ Latitude™ D630 and Dell Latitude D630c •...

  • Page 203

    Glossary Terms in this Glossary are provided for informational purposes only and may or may not describe features included with your particular computer. AC — alternating current — The form of electricity that powers your computer when you plug the AC adapter power cable in to an electrical outlet. ACPI —...

  • Page 204

    bit — The smallest unit of data interpreted by your computer. ® Bluetooth wireless technology — A wireless technology standard for short-range (9 m [29 feet]) networking devices that allows for enabled devices to automatically recognize each other. boot sequence — Specifies the order of the devices from which the computer attempts to boot.

  • Page 205

    CD-RW/DVD drive — A drive, sometimes referred to as a combo drive, that can read CDs and DVDs and write to CD-RW (rewritable CDs) and CD-R (recordable CDs) discs. You can write to CD-RW discs multiple times, but you can write to CD-R discs only once.

  • Page 206

    can speed up operations that retrieve data from disk storage. Computers that use disk striping generally allow the user to select the data unit size or stripe width. DMA — direct memory access — A channel that allows certain types of data transfer between RAM and a device to bypass the processor.

  • Page 207

    — A connector on the system board (in some computers) where you insert an expansion card, connecting it to the system bus. Express Service Code — A numeric code located on a sticker on your Dell™ computer. Use the Express Service Code when contacting Dell for assistance. Express Service Code service may not be available in some countries.

  • Page 208

    your user identity to help secure your computer. folder — A term used to describe space on a disk or drive where files are organized and grouped. Files in a folder can be viewed and ordered in various ways, such as alphabetically, by date, and by size.

  • Page 209

    Hz — hertz — A unit of frequency measurement that equals 1 cycle per second. Computers and electronic devices are often measured in kilohertz (kHz), megahertz (MHz), gigahertz (GHz), or terahertz (THz). ® iAMT — Intel Active Management Technology — Delivers more secure systems management capabilities, regardless of whether the computer is turned on or off, or the operating system is not responding.

  • Page 210

    — A bay that supports devices such as optical drives, a second battery, or a Dell TravelLite™ module. memory — A temporary data storage area inside your computer. Because the data in...

  • Page 211

    memory address — A specific location where data is temporarily stored in RAM. memory mapping — The process by which the computer assigns memory addresses to physical locations at start-up. Devices and software can then identify information that the processor can access. memory module —...

  • Page 212

    setup options that you can set. optical drive — A drive that uses optical technology to read or write data from CDs, DVDs, or DVD+RWs. Example of optical drives include CD drives, DVD drives, CD- RW drives, and CD-RW/DVD combo drives. parallel connector —...

  • Page 213

    continues the start-up. processor — A computer chip that interprets and executes program instructions. Sometimes the processor is referred to as the CPU (central processing unit). PS/2 — personal system/2 — A type of connector for attaching a PS/2-compatible keyboard, mouse, or keypad. PXE —...

  • Page 214

    Service Tag — A bar code label on your computer that identifies your computer when you access Dell Support at support.dell.com or when you call Dell for customer service or technical support.

  • Page 215

    S/PDIF — Sony/Philips Digital Interface — An audio transfer file format that allows the transfer of audio from one file to another without converting it to and from an analog format, which could degrade the quality of the file. standby mode — A power management mode that shuts down all unnecessary computer operations to save energy.

  • Page 216

    example, Windows Notepad uses a text editor. Text editors do not usually provide word wrap or formatting functionality (the option to underline, change fonts, and so on). TPM — trusted platform module — A hardware-based security feature that when combined with security software enhances network and computer security by enabling features such as file and e-mail protection.

  • Page 217

    combination with the monitor—for your computer. video memory — Memory that consists of memory chips dedicated to video functions. Video memory is usually faster than system memory. The amount of video memory installed primarily influences the number of colors that a program can display. video mode —...

  • Page 218

    you want to protect data from being changed or destroyed. To write-protect a 3.5-inch floppy disk, slide its write-protect tab to the open position. WWAN — wireless wide area network. A wireless high-speed data network using cellular technology and covering a much larger geographic area than WLAN. WXGA —...

This manual also for:

Latitude d630c, Latitude xfr d630

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