IBM 8872 - eServer xSeries 460 Service Manual page 84

Problem determination and service guide
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v Follow the suggested actions in the order in which they are listed in the Action column until the problem
is solved.
v See Chapter 3, "Parts listing, Type 8872 and Type 8874," on page 93 to determine which components are
customer replaceable units (CRU) and which components are field replaceable units (FRU).
v If an action step is preceded by "(Trained service technician only)," that step must be performed only by a
trained service technician.
Error code
Description
089-xxx-0nn
Failed microprocessor test, where
nn=APIC ID.
APIC ID
00, 01
06, 07
10, 11
16, 17
155-xxx-xxx
Failed Active Memory
166-051-000
System Management: Failed. Unable to
communicate with ASM. It may be busy.
Run the test again.
166-060-000
System Management: Failed. Unable to
communicate with ASM. It may be busy.
Run the test again.
68
IBM xSeries 460 Type 8872 and xSeries MXE 460 Type 8874: Problem Determination and Service Guide
Microprocessor
1
2
3
4
latch test.
Action
1. Reseat the following components:
a. (Trained service technician only)
Microprocessor nn
b. Microprocessor tray
2. Replace the following components one at a time,
in the order shown, restarting the server each
time.
a. (Trained service technician only)
Microprocessor nn
b. (Trained service technician only)
Microprocessor tray
1. Reseat the memory card.
2. Replace the memory card.
1. Update the firmware (BIOS, service processor,
and diagnostics; see "Updating the firmware" on
page 133).
2. Run the diagnostic test again.
3. Correct other error conditions (including failed
systems-management tests and items that are
logged in the Remote Supervisor Adapter II
SlimLine system-error log) and retry.
4. Disconnect all server and option power cords
from the server, wait 30 seconds, reconnect the
power cords, and retry.
5. Reseat the Remote Supervisor Adapter II
SlimLine.
6. Replace the Remote Supervisor Adapter II
SlimLine.
1. Update the firmware (BIOS, service processor,
and diagnostics; see "Updating the firmware" on
page 133).
2. Run the diagnostic test again.
3. Correct other error conditions (including failed
systems-management tests and items that are
logged in the Remote Supervisor Adapter II
SlimLine system-error log) and retry.
4. Disconnect all server and option power cords
from the server, wait 30 seconds, reconnect the
power cords, and retry.
5. Reseat the Remote Supervisor Adapter II
SlimLine.
6. Replace the Remote Supervisor Adapter II
SlimLine.

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Xseries 460 8872Xseries mxe 460 8874

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