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UNIVERGE SV8100
To enable Voice Over, a multiline terminal can have a function key programmed for
Voice Over. In addition to one-touch Voice Over operation, the key shows the Voice
Over status as follows:
Voice Response System (VRS)
Enhancements
With Version 3000 or higher system software, if an outside caller dials an invalid
extension number when connected to the VRS Automated Attendant or calling in
on a DISA trunk, the following new options are available to route these calls:
The PZ-VM21 daughter board provides the option for the Voice Response System
(VRS) which gives the system voice recording and playback ability. The VRS
CompactFlash card provides up to 100 system messages (General Message,
Automated Attendant greetings, ACD messages, and the 900 Preamble).
General Description Manual
When the key is . . .
Off
Flashing (Red)
On (Green)
Extension Number (e.g., operator)
F-Route Dial (e.g., outside phone number)
– provides a recorded message which any user can hear.
General Message
Automated Attendant (Operator Assistance)
greeting to the caller, and then lets the caller directly dial a system extension.
– provides announcement and overflow messages for ACD
ACD Messages
groups.
– any extension user can Transfer their outside call to the
Transfer to the VRS
VRS.
Voice Prompting Messages
alerts callers using 900 lines of the cost and features of the
900 Preamble –
pay-per-call service.
Time, Date and Station Number Check
quickly hear a recording for the time, date, or the extension number.
You are . . .
Not using Voice Over
Listening to the interrupting party
Responding to the interrupting party
– answers incoming calls, plays a
– plays call and feature status messages to users.
– lets a multiline terminal extension user
Issue 5.0
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