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Issue 5.0
Traffic Reports
The system can send data to a PC connected to the UNIVERGE SV8100. The
telephone call traffic data for each extension is captured for use with the Station
Message Detail Recording (SMDR) feature.
Call Traffic
The total of outgoing call frequency, outgoing call duration, incoming call frequency,
answer frequency, incoming call duration, ringing duration for each line and
extension, and abandon call frequency for each line is logged. The total of incoming
calls, answer frequency, call duration for each line and extension, and abandon call
frequency of each line is logged and the data is outputted to the PC. The system
totals the hour, day, week, and month for each terminal and trunk number. This
information is used by the SMDR feature. The extension which is totaled is
determined by system programming. The system outputs this data to the PC for the
total period.
Transfer
Transfer permits an extension user to send an active Intercom or outside call to any
other extension in the system. With Transfer, any extension user can quickly send a
call to the desired co-worker. A call a user transfers, automatically recalls if not picked
up at the destination extension. This assures that users do not lose or inadvertently
abandon their transfers. While a transferred call is ringing an extension the system
can optionally play ringback tone or Music on Hold to the caller.
The system allows the following transfers:
Automatic On-Hook Transfer Operation
With Automatic On-Hook Transfer, a Transfer goes through as soon as the
transferring user hangs up. Automatic On-Hook Transfer makes transferring calls
easier.
Prevent Recall of Transferred Call
The Class of Service program allows you to prevent a Transferred call from recalling
the originating extension if the call is not answered.
2 - 72
Screened
Unscreened
Extension (Department) Groups
Without Holding
UNIVERGE SV8100
Features
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