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UNIVERGE SV8100
Tandem Trunking could help an office manager put two outside sales people in touch.
The office manager could:
The office manager could terminate the conference anytime.
Four methods for Tandem Trunking are available:
Trunk Continue/Disconnect Codes Added
Software enhances the forced trunk release option with the Tandem Trunking and
DISA features. Users can be allowed to use a Continue or Disconnect service code.
The Continue service code extends the conversation a programmed time. If the user
enters the Disconnect service code, the call is disconnected immediately.
TAPI Compatibility
The system has Telephony Applications Programming Interface (TAPI) compatibility
that provides:
The 1
personalized control of the telephone system from a desktop or laptop PC when used
in conjunction with a TAPI-compliant application. The telephone system and PC are
connected by installing an adapter on the telephone multiline terminal, allowing the
PC user to access sophisticated communications services via the telephone lines.
Tone Override
The multiline terminal user that calls a busy station and receives a call waiting tone
can generate a Tone Override that is heard by the originator and busy station. The
busy station user can place the existing call on hold to answer the Override.
General Description Manual
Answer a call from one salesperson
Place a call to the second salesperson
Set up the Trunk-to-Trunk Conference
Drop out of the call
Method A – Tandem Trunking from Conference
Method B – Tandem Trunking with Transfer Key
Method C – Automatic Tandem Trunking on Hang Up
Method D – Automatic Tandem Trunking Setup to Speed Dial Number
Reduced TAPI Feature set
Caller ID data to the PC for data base lookups and screen pops
Telephone control (off-hook, on-hook and dialing)
st
-Party TAPI Ethernet driver provides an interface that allows the user
Issue 5.0
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