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Issue 5.0
Like Trunk Group Routing, Trunk Groups help you minimize the expense of toll calls.
For example, if your system has outbound WATS lines, OCC lines and DDD lines,
program the trunk group to route to the WATS lines first.
Trunk Queuing/Camp-On
Trunk Queuing permits an extension user to queue (wait in line) on hook for a busy
trunk or trunk group to become free. The system recalls the queued extension as
soon as the trunk is available. The user does not have to manually retry the trunk
later. Trunk Queuing lets the caller know when the call can go through. If the
extension user does not answer the Trunk Queuing ring, the system cancels the
queue request.
With Trunk Camp-On, an extension user can queue (wait in line) Off-Hook for a busy
trunk or trunk group to become free. The caller connects to the trunk when the trunk
becomes free. As with Trunk Queuing, the user does not have to manually retry the
trunk later.
Any number of extensions may simultaneously queue or Camp On for the same trunk
or trunk group. When a trunk becomes free, the system connects the extensions in
the order that the requests were left.
UCB (Unified Communications for Business)
Enhancements
This feature added with Version 1100 (Version 1.10).
UCB Fax is supported with UCB software Version 5.00SP2.
UCB is a modular multimedia Contact Center solution providing skills-based routing
(SBR) and blending customer contacts using Telephone, Email, Web Callback, Web
Chat, Voicemail and Fax. UCB provides much more than a conventional Automatic
Call Distribution system.
UCB is licensed according to the modules required by the customer, and the number
of concurrent users. For specific information regarding each module, refer to the
separate product manuals. These manuals are common for all NEC platforms, and
the feature restrictions described in the document may limit availability of some
features for installations on the SV8100 telephone system.
2 - 74
Priority
Type of Trunk
1
WATS
2
OCC
3
DDD
UNIVERGE SV8100
Features
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