Cisco III - Supervisor Engine III Message Manual page 295

Chapter 2 Messages and Recovery Procedures
information you have gathered. Attach the following information to your case in nonzipped,
plain-text (.txt) format: the output of the show logging and show tech-support commands and your
pertinent troubleshooting logs.
Error Message %VPN_HW-1-PACKET_ERROR: slot: [dec] Packet Encryption/Decryption
error, [chars]
Explanation
Recommended Action
may occur during the transition to a new session key for a Security Association. In such cases, no
action is required. However, if it happens frequently, or is associated with traffic disruption, then
note the status value and contact your Cisco technical support representative. The VPN hardware
accelerator will most likely need to be replaced.
Error Message %VPN_HW-1-TOOBIG: Slot: [dec] - [chars] received a packet with size
[dec].
Explanation
Recommended Action
Research and attempt to resolve the issue using the tools and utilities provided at
http://www.cisco.com/tac. With some messages, these tools and utilities will supply clarifying
information. Search for resolved software issues using the Bug Toolkit at
http://tools.cisco.com/Support/BugToolKit/. If you still require assistance, open a case with the
Technical Assistance Center via the Internet at http://tools.cisco.com/ServiceRequestTool/create, or
contact your Cisco technical support representative and provide the representative with the
information you have gathered. Attach the following information to your case in nonzipped,
plain-text (.txt) format: the output of the show logging and show tech-support commands and your
pertinent troubleshooting logs.
Error Message %VPN_HW-1-UNSUPP: VPN Module in slot: [dec]: [chars] ([hex]).
Explanation
error message is not supported.
Recommended Action
revision for the running version of the Cisco IOS software. If it is, copy the message exactly as it
appears on the console or in the system log. Research and attempt to resolve the issue using the tools
and utilities provided at http://www.cisco.com/tac. With some messages, these tools and utilities
will supply clarifying information. Search for resolved software issues using the Bug Toolkit at
http://tools.cisco.com/Support/BugToolKit/. If you still require assistance, open a case with the
Technical Assistance Center via the Internet at http://tools.cisco.com/ServiceRequestTool/create, or
contact your Cisco technical support representative and provide the representative with the
information you have gathered. Attach the following information to your case in nonzipped,
plain-text (.txt) format: the output of the show logging and show tech-support commands and your
pertinent troubleshooting logs.
OL-11469-02
An unexpected error occurred during the encryption or decryption of a packet.
This message can occur occasionally during normal operation of the system. It
The MTU size has been exceeded.
Copy the message exactly as it appears on the console or in the system log.
This revision or version of the VPN hardware accelerator in the slot specified in the
Verify that the VPN hardware adapter is the proper hardware level and software
Catalyst Supervisor Engine 32 PISA Cisco IOS System Message Guide, Release 12.2ZY
VPN_HW Messages
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