Dish Network 112182 User Manual page 121

P P V
AY ER IEW
What's
Happening
Someone orders a Maybe you were away from the receiver,
pay per view and someone else used it.
program without
asking you.
You find you can't • Maybe you haven't connected
order a pay per the receiver to a phone line.
view program.
• Maybe you've gone over your event
limit.
You find you can't You ordered a pay per view program,
cancel a pay per and then decided not to watch it.
view program.
Your setup You ordered a pay per view program, and
includes more than want it to get it on all the receivers in your
one receiver. setup.
You order a pay
per view program,
but it doesn't show
up on all
of the receivers.
P
HONE
What's
Happening
You have connected Maybe you have a Digital Subscriber
a phone line to the Phone Line (DSL).
receiver but when it
tries to dial out, it
fails.
While you're Maybe the receiver tried to call the
making a phone call, Customer Service Center to send pay per
you hear "clicks." view purchase info. When the receiver
found the phone was busy, it hung up.
You pick up the Maybe the receiver was calling the
phone to make a Customer Service Center to send pay per
call, but you don't view info. When the receiver found
hear a dial tone. the phone was busy, it hung up.
Your computer or Maybe the receiver was calling the
FAX machine tries Customer Service Center to send pay per
to send a FAX or view info. When the receiver found the
modem phone was busy, it hung up. The FAX or
transmission, modem found there was no dial tone, and
but fails. stopped the transmission.
Your computer or Maybe the receiver tried to call the
FAX machine was Customer Service Center to send pay per
receiving a FAX or view purchase info in the middle of a FAX
modem or mode call. When the receiver found the
transmission, but phone was busy, it hung up. This made
there was an error. "clicks" that caused the error.
What's Wrong
What's Wrong
Use the Troubleshooting Tables
What You Can Do
Lock pay per view. Remember, you have to pay for all programs you or
anyone else buys with the receiver. If you lock pay per view, anyone who
wants to order a pay per view program must enter the password.
• You must connect the receiver to a phone line at all times.
If you install two or more receivers, do this for each receiver.
• Review what you've bought with pay per view to check the event limit.
If you've gone over the limit, call the Customer Service Center.
You can't cancel an order for a pay per view program, whether you just
ordered it or ordered it earlier.
You can watch a pay per view program on TVs you connect to up to six
receivers. To do this, you must order the program for each receiver but you
pay for the program only once.
What You Can Do
Install a DSL filter between the receiver and the telephone wall jack.
Make sure no other device in the phone line is blocking the signal between the
receiver and the phone jack.
You don't have to do anything. You can always use your phone line,
because the receiver hangs up if the line is busy.
Hang up, and then pick up the phone again to get a dial tone.
Send the FAX or modem transmission again.
Have the sender send the FAX or modem transmission again.
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