Dish Network 112182 User Manual page 119

Message
What's Wrong
Number
• Maybe you just plugged in the
receiver, and it's acquiring the
satellite signal.
015
• Maybe the receiver briefly lost
the signal.
• Maybe you haven't connected
the receiver to a phone line.
• Maybe you've gone over
018
the Smart Card credit limit.
Maybe you put the Smart Card
in up side down or backwards.
019
The receiver works only with the Smart
020
Card that we linked to it via the satellite
signal.
Maybe the Smart Card is missing or you
021
didn't put it in the right way.
• Maybe we haven't yet linked the
receiver with the Smart Card, via the
satellite signal.
• Maybe the satellite dish has moved so
it's not getting the satellite signal.
Maybe the cable connections are
022
loose.
• Maybe the satellite signal has been
interrupted.
Maybe the receiver briefly lost the
satellite signal. For example, around the
start of spring and again around the start
of autumn, the sun is right behind the
satellite. When this happens, sunlight
025, 026
overpowers the satellite signal for just a
few minutes. This happens to all satellite
television providers. Once the sun isn't
behind the satellite, the receiver will get
the signal again.
Maybe the receiver needs to get new
software before you can use it to order
028
pay per view programs.
Maybe you tried to set a VCR Event Timer
032
but didn't set up the receiver to control
the VCR.
Maybe you tried to close an installation
059
menu without doing the Check Switch
test.
Maybe you aimed the satellite dish
at one satellite, but selected another
satellite's option on the Point Dish/
060
Signal menu.
Use the Troubleshooting Tables
What You Can Do
• Wait a few minutes to see if the message goes away.
• Make sure all the cables are in place, and their connections are tight.
• Make sure the satellite dish has a clear line of sight to the satellite.
• Check whether branches or leaves have grown into the line of sight.
• Make sure the Signal Strength bar in the Point Dish/Signal menu
is green and displays the word Locked.
• You must connect the receiver to a phone line at all times.
If you install two or more receivers, do this for each receiver.
• Review what you've bought with pay per view to check the Smart Card
credit limit. If you've gone over the limit, call the Customer Service
Center.
• Call the Customer Service Center (at 1-800-333-DISH [3474])
to have us set you up to buy a pay per view program.
• Make sure you put the Smart Card in right side up, with the picture
on top and the arrow facing into the receiver's front panel slot.
• If this doesn't work, call the Customer Service Center for help.
• Put the right Smart Card into the receiver's front panel slot.
• Call the Customer Service Center for help.
Make sure you put the Smart Card all the way into the receiver's front panel
slot.
• If you've called the Customer Service Center to order your program
packages, wait a few minutes to see if the message goes away.
If it doesn't go away, call the Customer Service center.
• If you haven't called the Customer Service Center to order your program
packages, do so.
• Make sure all the cables are in place, and their connections are tight.
• Make sure the satellite dish has a clear line of sight to the satellite.
• Check whether branches or leaves have grown into the line of sight.
• Make sure the Signal Strength bar in the Point Dish/Signal menu
is green and displays the word Locked.
• Wait a few minutes to see if the message goes away.
• Make sure all the cables are in place, and their connections are tight.
• Make sure the satellite dish has a clear line of sight to the satellite.
• Check whether branches or leaves have grown into the line of sight.
• Make sure the Signal Strength bar in the Point Dish/Signal menu
is green and displays the word Locked.
Turn the receiver off. Doing this lets the receiver get new software
via the satellite signal. This may take several minutes; don't disturb or
unplug the receiver while it gets the upgrade. When the upgrade is done,
you'll be able to use the receiver to order pay per view programs.
You must set up the receiver to control the VCR before you can set
a VCR Event Timer. See Control a VCR in Chapter 2 - How to
Use the System for what to do.
If your setup includes a multi-dish switch, you must do
the Check Switch test.
• Make sure you select the option for the right satellite on the
Point Dish/Signal menu.
• Make sure you connect the cable(s) for the satellite you select to the
LNBF that gets signals from that satellite.
• Re-aim the satellite dish at the right satellite.
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