Diagnosing Cluster Problems - Novell OPEN ENTERPRISE SERVER 2 SP 2 - CLUSTER SERVICES 1.8.7 FOR LINUX Manual

Information
Cluster Services scripts, such as ldncs and unldncs
Resource templates

13.2 Diagnosing Cluster Problems

To help Novell Technical Support diagnose your cluster problems, some or all of the following
information might be requested:
Cluster statistics. A report created by the cluster statistics gathering tool.
Cluster configuration. An HTML report created by the Clusters > Cluster Manager > Run
Report option in the Clusters plug-in to iManager.
SAN configuration:
Host bus adapter, hub or switch type
Device driver name and revision
Storage controller type
Storage controller firmware revision
SBD configuration - Single or mirrored partition?
LAN configuration:
Network interface card, hub, or switch type
Device driver name and revision
Dedicated heartbeat or shared public LAN?
Server configuration:
Type, memory, and number of CPUs
Software revisions and patches
/opt/novell/ncs/bin/ldncs
LAN packet trace
Console log files
Abend log files
Server coredump files
Observable Coincidences? For example:
Are poison pills experienced at the same time of day as scheduled maintenance activities?
Are server inventory or health checks, virus scans, backups, or periodic eDirectory
activity?
196 OES 2 SP2: Novell Cluster Services 1.8.7 for Linux Administration Guide
List of RPMs
File Location
/opt/novell/ncs/bin
/opt/novell/ncs/templates
file