Using A System Log Server; Using The Trace Logs On The Unified Ip Phone; Erasing The Local Configuration - Cisco 7925G - Unified Wireless IP Phone VoIP Administration Manual

Erasing the Local Configuration

Using a System Log Server

To gather information about problems with the wired network that can cause roaming delays or no
connectivity, set up a system log server. Enable "syslog" on the network switches and access points that
is logged to the system log server. Also enable Network Time Protocol (NTP) so that all access points
and switches use the same times.
For information about setting up a system log server, see
page

Using the Trace Logs on the Unified IP Phone

When you are experiencing problems with registering with Cisco Unified Communications Manager, or
call connections, you can use this function to trace the path of a packet from the phone to
Cisco Unified Communications Manager. The result shows the number of hops and the IP address of
each hop to reach the Cisco Unified Communications Manager server. You can use this information to
check connectivity between the phone, Cisco Unified Communications Manager servers and gateways
during a call.
To download trace logs, click Download Logs from the Trace Logs page.
For information, see the
Internet Explorer Error When Downloading Trace Logs
Depending on your settings, Internet Explorer might display an error when you download a trace log
from the Trace Logs page.
To prevent this error from displaying, follow these steps:
Procedure
From Internet Explorer, choose Tools > Internet Options.
Step 1
In the Internet Options window, click the Advanced tab.
Step 2
Under the Security section, enable Do not save encrypted pages to disk, and click OK.
Step 3
Step 4 Quit all Internet Explorer sessions.
Related Topics
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Erasing the Local Configuration
You can clear all locally stored configuration options in a phone by using the Phone Settings menu.
When you use the restore to factory default option, all user-defined entries in Network Profiles, Phone
Settings, and Call History are erased.
Cisco Unified Wireless IP Phone 7925G Administration Guide for Cisco Unified Communications Manager 7.0(1)
10-18
4-27.
"Viewing Trace Logs" section on page
Resolving Startup and Connectivity Problems, page 10-1
Resolving Voice Quality and Roaming, page 10-8
Erasing the Local Configuration, page 10-18
Chapter 10 Troubleshooting the Cisco Unified Wireless IP Phone 7925G
"Configuring Trace Settings" section on
4-34.
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