Page 1 Cisco Unified Wireless IP Phone 7925G, 7925G-EX, and 7926G Administration Guide First Published: April 08, 2012 Last Modified: June 11, 2015 Americas Headquarters Cisco Systems, Inc. 170 West Tasman Drive San Jose, CA 95134-1706 http://www.cisco.com Tel: 408 526-4000 800 553-NETS (6387)
Page 2 Cisco and the Cisco logo are trademarks or registered trademarks of Cisco and/or its affiliates in the U.S. and other countries. To view a list of Cisco trademarks, go to this URL: www.cisco.com/go/trademarks . Third-party trademarks mentioned are the property of their respective owners. The use of the word partner does not imply a partnership relationship between Cisco and any other company.
Page 3: Table Of Contents
Buttons and Hardware Cisco Unified Wireless IP Phone 7925G Desktop Charger Overview Bluetooth Technology Hands-Free Profile Feature Support Feature Overview Telephony Features Network Settings Information for End Users Security Features Cisco Unified Wireless IP Phone 7925G, 7925G-EX, and 7926G Administration Guide...
Page 4 Protected Calls Identification Security Restrictions Cisco Unified Wireless IP Phone 7925G, 7925G-EX, and 7926G Deployment Cisco Unified Wireless IP Phone 7925G, 7925G-EX, and 7926G Setup in Cisco Unified Communications Manager Cisco Unified Wireless IP Phone 7925G, 7925G-EX, and 7926G Installation...
Page 5 Install or Remove Phone Battery Charge Phone Battery Using Power Supply Charge Phone Battery Using USB Cable and PC Wireless LAN Settings for Cisco Unified Wireless IP Phone 7925G, 7925G-EX, and 7926G WLAN Settings from Cisco Unified Wireless IP Phone Web Pages...
Page 6 Contents Phone Startup Process Cisco Unified Wireless IP Phone 7925G, 7925G-EX, and 7926G Web Pages C H A P T E R 4 Web Pages Overview PC Setup for Phone Setup Install USB Drivers Set Up USB LAN on PC...
Page 7 Assign Speed-Dial Hot Key to Contact Number System Settings Trace Logs Backup Settings Area Network Profile Templates Create Phone Configuration Template Encrypted Configuration File Contents Import Configuration Template Upgrade Phone Firmware Administration Password Changes Cisco Unified Wireless IP Phone 7925G, 7925G-EX, and 7926G Administration Guide...
Page 8 Best Practices Wavelink Server IP Address Setup Set Up Wavelink Server Address from Phone Set Up Wavelink Server Address from Phone Web Page Set Up and Use CU Cisco Unified Wireless IP Phone 7925G, 7925G-EX, and 7926G Administration Guide viii...
Page 9 Features, Templates, Services, and Users Overview Cisco Unified Wireless IP Phones Setup in Cisco Unified Communications Manager Telephony Features Available Product-Specific Fields for Cisco Unified Wireless IP Phone 7925G, 7925G-EX, and 7926G Set Up Product-Specific Options Disable Java Softkey Templates...
Page 10 Access Web Page for Phone Cisco Unified IP Phone Web Page Information Summary Information Area Network Setup Information Device Information Web Page Wireless LAN Statistics Section Network Statistics Section Cisco Unified Wireless IP Phone 7925G, 7925G-EX, and 7926G Administration Guide...
Page 11 AP Error - Cannot Support All Requested Capabilities Phone Does Not Register with Cisco Unified Communications Manager Cisco Unified Communications Manager Phone Registration Rejected Phone Cannot Connect to TFTP Server or to Cisco Unified Communications Manager TFTP Server Settings IP Addressing and Routing...
Page 12 A P P E N D I X B International User Support Overview Unified Communications Manager Endpoints Locale Installer Technical Specifications A P P E N D I X C Cisco Unified Wireless IP Phone 7925G, 7925G-EX, and 7926G Administration Guide...
Page 13 Contents Cisco Unified Wireless IP Phone 7925G and 7926G Physical and Operating Environment Specifications Cisco Unified Wireless IP Phone 7925G-EX Physical and Operating Environment Specifications Phone Behavior During Times of Network Congestion Cisco Unified Wireless IP Phone 7925G, 7925G-EX, and 7926G Deployment Overview...
Page 14 Contents Cisco Unified Wireless IP Phone 7925G, 7925G-EX, and 7926G Administration Guide...
Page 15 Network engineers, system administrators, and telecom engineers should review this guide to learn the steps that are required to set up Cisco Unified IP Phones. The tasks described in this document involve configuring network settings that are not intended for phone users. The tasks in this manual require a familiarity with Cisco Unified Communications Manager.
Page 16 Unified Wireless IP Phone 7925G, 7925G-EX, and 7926G on your on page 47 network Cisco Unified Wireless IP Phone Describes how to use the Cisco Unified Wireless IP Phone 7925G, 7925G, 7925G-EX, and 7926G Web 7925G-EX, and 7926G web pages for initial phone configuration Pages, on page 67...
Page 17: Related Documentation
Cisco Unified Communications Manager release. Navigate from the following documentation URL: http://www.cisco.com/c/en/us/support/unified-communications/unified-communications-manager-callmanager/ tsd-products-support-series-home.html Cisco Business Edition 5000 Documentation See the Cisco Business Edition 5000 Documentation Guide and other publications that are specific to your Cisco Business Edition 5000 release. Navigate from the following URL: http://www.cisco.com/c/en/us/support/unified-communications/business-edition-5000/ tsd-products-support-series-home.html...
Page 18 Caution Means reader be careful. In this situation, you might do something that could result in equipment damage or loss of data. Warnings use the following convention: Cisco Unified Wireless IP Phone 7925G, 7925G-EX, and 7926G Administration Guide xviii...
Page 19 Use the statement number provided at the end of each warning to locate its translation in the translated safety warnings that accompanied this device. Statement 1071 SAVE THESE INSTRUCTIONS Cisco Unified Wireless IP Phone 7925G, 7925G-EX, and 7926G Administration Guide...
Page 20 Preface Guide Conventions Cisco Unified Wireless IP Phone 7925G, 7925G-EX, and 7926G Administration Guide...
Page 21: Phone Overview
This section describes the phone components. Cisco Unified Wireless IP Phone 7925G and 7926G The Cisco Unified Wireless IP Phone 7925G and 7926G are 802.11 dual-band wireless devices that provide comprehensive voice communications in conjunction with Cisco Unified Communications Manager and with Cisco Aironet 802.11b/g and Cisco Aironet 802.11a access points (APs) in a private business communications...
Page 22 G729b, and G729ab codecs. The phone also supports uncompressed wideband (16 bits, 16 kHz) audio. The Cisco Unified Wireless IP Phone 7925G and 7926G is hearing aid compatible (HAC) but do not have any TTY features. They have a centered “dot” or “nib” on the 5 key that is a tactile identifier.
Page 23: Cisco Unified Wireless Ip Phone 7925g-ex
The Cisco Unified Wireless IP Phone 7926G contains a bar code scanner. Cisco Unified Wireless IP Phone 7925G-EX Your Cisco Unified Wireless IP Phone 7925G-EX is an Atmospheres Explosibles (ATEX) Zone 2/Class 22 and Canadian Standards Association (CSA) Division 2/Class 1 certified full-feature telephone. The phone is certified for use in potentially explosive environments in the gas, oil, and chemical production fields as well as dust-filled environments.
Page 24 Cisco Unified Wireless IP Phone 7925G-EX The Cisco Unified Wireless IP Phone 7925G-EX is hearing aid compatible (HAC) but does not have any TTY features. It also has a centered “dot” or “nib” on the 5 key that is a tactile identifier.
Page 25: Buttons And Hardware
The following figure shows the Cisco Unified Wireless IP Phone 7926G. The Cisco Unified Wireless IP Phone 7925G and 7925G-EX are similar in appearance to the Cisco Unified Wireless IP Phone 7926G. The following table describes the functions of the keys on the phones.
Page 26: Cisco Unified Wireless Ip Phone 7925g, 7925g-ex, And 7926g Administration Guide
Enters “1” when you dial a number. Allows you to access voice mail. Allows you to enter these special characters when you are entering text: ! @ < > $ % ^ & Cisco Unified Wireless IP Phone 7925G, 7925G-EX, and 7926G Administration Guide...
Page 27: Cisco Unified Wireless Ip Phone 7925g Desktop Charger Overview
7926G. Cisco Unified Wireless IP Phone 7925G Desktop Charger Overview The Cisco Unified Wireless IP Phone 7925G Desktop Charger provides the following features: • Charges the docked phone battery from line power • Contains a speakerphone, with the volume controlled by the phone volume buttons •...
Page 28: Cisco Unified Wireless Ip Phone 7925g, 7925g-ex, And 7926g Administration Guide
Cisco Unified Wireless IP Phone Cisco Unified Wireless IP Phone 7925G Desktop Charger Overview The following figure shows the Cisco Unified Wireless IP Phone 7925G docked in the Cisco Unified Wireless IP Phone 7925G Desktop Charger. Figure 1: Cisco Unified Wireless IP Phone 7925G docked in the charger The Cisco Unified Wireless IP Phone 7925G Desktop Charger supports the following phones: •...
Page 29: Cisco Unified Wireless Ip Phone 7925g, 7925g-ex, And 7926g Administration Guide
The spare battery charges only when the Cisco Unified Wireless IP Phone 7925G Desktop Charger is plugged into line power. The Cisco Unified Wireless IP Phone 7925G Desktop Charger supports Bluetooth Version 2.1 + Extended Data Rate (EDR) using Hands-free Version 1.5.
Page 30: Bluetooth Technology
Bluetooth Technology Bluetooth Technology The Cisco Unified Wireless IP Phones are full-feature telephones and a qualified Bluetooth wireless devices (Qualified Device ID [QDID] B014396) and provide voice communication over the same wireless LAN that your computer uses. In addition to basic call-handling features, your phone operates with Bluetooth wireless headsets, including certain hands-free call features.
Page 31: Hands-free Profile
For example, instead of pressing Redial on your phone, you can redial a number from your Bluetooth wireless headset according to instructions from the headset manufacturer. Use CSA or ATEX qualified bluetooth accessories with the Cisco Unified IP Phone 7925G-EX in hazardous Caution environments.
Page 32: Feature Support
The Cisco Unified Wireless IP Phone functions much like traditional IP phones allowing you to place and receive telephone calls while connected to the wireless LAN. In addition to traditional phone features, the Cisco Unified Wireless IP Phone includes features that enable you to administer and monitor the phone as a network device.
Page 33: Telephony Features
Information for End Users If you are a system administrator, you are the primary source of information for Cisco Unified Wireless IP Phone users in your network or company. To ensure that you distribute the most current feature and procedural information, familiarize yourself with Cisco Unified Wireless IP Phone documentation.
Page 34: Security Features
Cisco Unified Wireless IP Phone Security Features In addition to providing documentation, it is important to inform users about available Cisco Unified Wireless IP Phone features (including features specific to your company or network) and about how to access and customize those features, if appropriate.
Page 35: Supported Security Features
Reset Phone to Factory Defaults, on page 228 Supported Security Features The following table provides an overview of the security features that the Cisco Unified Wireless IP Phone supports. For more information about these features and about Cisco Unified Communications Manager and Cisco Unified IP Phone security, see Cisco Unified Communications Manager Security Guide.
Page 36: Cisco Unified Wireless Ip Phone 7925g, 7925g-ex, And 7926g Administration Guide
Each Cisco Unified IP Phone contains a unique manufacturing installed certificate certificate (MIC), which is used for device authentication. The MIC is a permanent unique proof of identity for the phone, and allows Cisco Unified Communications Manager to authenticate the phone. Secure Cisco Unified SRST...
Page 37: Security Profiles
A security profile defines whether the phone is nonsecure, authenticated, encrypted, or protected. Every Cisco Unified IP Phone that is supported by Cisco Unified Communications Manager Administration has a security profile. For information about configuring the security profile and applying the profile to the phone, see Cisco Unified Communications Manager Security Guide.
Page 38: Authenticated, Encrypted, And Protected Phone Calls
A protected call is established when your phone and the phone on the other end are configured for protected calling. The other phone can be in the same Cisco IP network or on a network outside the IP network. Protected calls can only be made between two phones.
Page 39: Security Restrictions
Cisco Unified Communications Manager System Guide. After you have set up the IP telephony system and configured system-wide features in Cisco Unified Communications Manager Administration, you can add IP phones to the system. To add Cisco Wireless IP Phones to the IP network, system administrators should conduct a site survey to determine strategic locations for access points (APs) to ensure good wireless voice coverage.
Page 40: Communications Manager
After you have added the phones to the Cisco Unified Communications Manager Administration, you can complete the phone installation. You can install the phone or the user can install the phone. The Cisco Unified Wireless IP Phone 7925G, 7925G-EX, and 7926G Installation Guide provides directions for assembling the phone and accessories and charging the battery.
Page 41: Cisco Unified Wireless Ip Phone 7925g, 7925g-ex, And 7926g Administration Guide
Related Topics Cisco Unified Wireless IP Phone 7925G, 7925G-EX, and 7926G, on page 1 Cisco Unified Wireless IP Phone 7925G, 7925G-EX, and 7926G Deployment, on page 19 Cisco Unified Wireless IP Phone 7925G, 7925G-EX, and 7926G Installation, on page 244...
Page 42: Cisco Unified Wireless Ip Phone 7925g, 7925g-ex, And 7926g Administration Guide
Cisco Unified Wireless IP Phone Cisco Unified Wireless IP Phone 7925G, 7925G-EX, and 7926G Installation Cisco Unified Wireless IP Phone 7925G, 7925G-EX, and 7926G Administration Guide...
Page 43: Voip Wireless Network
VoIP Wireless Network Overview This chapter provides an overview of the interaction between the Cisco Unified Wireless IP Phone 7925G, 7925G-EX, and 7926G and other key components of a VoIP network in a wireless local area network (WLAN) environment. For detailed information, see the Cisco Unified Wireless IP Phone 7925 and 7926 Series Deployment Guide http://www.cisco.com/en/US/products/hw/phones/ps379/products_implementation_design_guides_list.html...
Page 44: Wlan Standards And Technologies
APs are critical components in a WLAN because they provide the wireless links or “hot spots” to the network. Each AP has a wired connection to an Ethernet switch, such as a Cisco Catalyst 3750 Series, that is configured on a LAN. The switch provides access to gateways and the Cisco Unified Communications Manager server to support wireless IP telephony.
Page 45: Radio Frequency Ranges
(1, 2, 5.5, 11 Mbps). Commonly called the Wi-Fi standard. 802.11d Enables APs to communicate available radio channels and acceptable power levels. The Cisco Unified Wireless IP Phone always gives precedence to 802.11d to determine which channels and powers to use.
Page 46: Cisco Unified Wireless Ip Phone 7925g, 7925g-ex, And 7926g Administration Guide
For more information, see the Cisco Unified Wireless IP Phone 7925 and 7926 Series Deployment Guide. The following tables show the frequency band ranges and operating channels by regulatory domain for each of the phones. Table 4: Cisco Unified Wireless IP Phone 7925G Frequency Band Ranges and Operating Channels by Regulatory Domain Part number Regulatory...
Page 47: 802.11 Data Rates, Transmit Power, Ranges, And Decibel Tolerances
VoIP Wireless Network 802.11 Data Rates, Transmit Power, Ranges, and Decibel Tolerances Table 5: Cisco Unified Wireless IP Phone 7925G-EX Frequency Band Ranges and Operating Channels by Regulatory Domain Part number Regulatory Band range Available Channel set domain channels CP-7925G-EX-K9 5252 2.412–2.484 GHz...
Page 48: Cisco Unified Wireless Ip Phone 7925g, 7925g-ex, And 7926g Administration Guide
1,010 ft (308 m) -96 dBm 2 Mbps 951 ft (290 m) -85 dBm 5.5 Mbps 919 ft (280 m) -90 dBm 11 Mbps 902 ft (275 m) -87 dBm Cisco Unified Wireless IP Phone 7925G, 7925G-EX, and 7926G Administration Guide...
Page 49: Wireless Modulation Technologies
Each device has a special code that identifies the data packets for the device and all other data packets are ignored. Cisco wireless 802.11b/g products use DSSS technology to support multiple devices on the WLAN.
Page 50: Wlans And Roaming
WLANs and Roaming product numbers for the regulatory domains. The Cisco Unified Wireless IP Phone uses the fourth domain for all other regions in the world. Wireless LANs in the rest of the world use 802.11d to identify band ranges and channels.
Page 51: Cisco Unified Wireless Ip Phone 7925g, 7925g-ex, And 7926g Administration Guide
Layer 3 roaming can be performed using intercontroller roaming or, if AP groups are used, to enable Layer 3 roaming. Layer 3 roaming with Cisco Unified Access Points is accomplished by controllers that use dynamic interface tunneling and requires Layer 3 mobility to be enabled. Clients that roam across controllers and VLANS can keep their IP address when using the same SSID.
Page 52: Bluetooth Wireless Technology
/www.cisco.com/en/US/products/hw/phones/ps379/products_implementation_design_guides_list.html. Network Protocols Cisco Unified Wireless IP Phones support several network protocols for voice communication. The following table describes the network protocols that the Cisco Unified Wireless IP Phone 7925G, 7925G-EX, and 7926G supports. Table 9: Supported Network Protocols Network protocol...
Page 53: Cisco Unified Wireless Ip Phone 7925g, 7925g-ex, And 7926g Administration Guide
Wireless IP Phone, TFTP enables you assign a TFTP server to each phone. to obtain a configuration file specific to the phone type. Cisco Unified Wireless IP Phone 7925G, 7925G-EX, and 7926G Administration Guide...
Page 54: Cisco Unified Wireless Ap Interactions
Site Survey Verification, on page 44 AP Association At startup, the Cisco Unified Wireless IP Phone scans for APs with SSIDs and encryption types that it recognizes. The phone builds and maintains a list of eligible APs and uses the following variables to determine the best AP.
Page 55: Voice Qos In Wireless Networks
The wireless IP phone associates with the AP with the highest RSSI and lowest channel usage values (QBSS) that have matching SSID and encryption types. To ensure that voice traffic is handled properly, you must configure the correct QoS in the AP. For configuration information, see Cisco Unified Wireless IP Phone 7925 and 7926 Series Deployment Guide.
Page 56: Cisco Unified Wireless Ip Phone 7925g, 7925g-ex, And 7926g Administration Guide
Although 802.11b/g EDCF does not guarantee that voice traffic is protected from data traffic, you should get the best statistical results by using this queuing model. The Cisco Unified Wireless IP Phone marks the call control packets with a DSCP value of 24 and voice Note packets with DSCP value of 46.
Page 57: Cisco Unified Communications Manager Interactions
Implementing QoS in the connected Ethernet switch is highly desirable to maintain good voice quality. The COS and DSCP values that the Cisco Unified Wireless IP Phone sets do not need to be modified. To configure QoS correctly on the AP, see Cisco Unified Wireless IP Phone 7925 and 7926 Series Deployment Guide.
Page 58: Dynamic Host Configuration Protocol Server Interactions
DHCP allocates IP addresses dynamically and reuses IP addresses when devices no longer need them. If DHCP is enabled in the network, the Cisco Unified Wireless IP Phone uses the DHCP scope settings in the DHCP server to perform the phone provisioning bootup process. You must configure the settings of the DHCP server in the Cisco Unified Communications Manager network.
Page 59: Voice Communication Security In Wlans
WLANs. To ensure that voice traffic is not manipulated or intercepted by intruders, the Cisco Unified Wireless IP Phone and Cisco Aironet APs are supported in the Cisco SAFE Security architecture. For more information about security in networks, see http://www.cisco.com/en/US/...
Page 60: Cisco Unified Wireless Ip Phone 7925g, 7925g-ex, And 7926g Administration Guide
This client server security architecture encrypts EAP transactions within a Transport Level Security (TLS) tunnel between the AP and the RADIUS server such as the Cisco Access Control Server (ACS). The TLS tunnel uses Protected Access Credentials (PAC) for authentication between the client (phone) and the RADIUS server.
Page 61: Authenticated Key Management
EAP type. CCKM can optionally be used with WPA/WPA2/802.1x+WEP mode. Encryption Methods To ensure that voice traffic is secure, the Cisco Unified Wireless IP Phone supports WEP, TKIP, and Advanced Encryption Standards (AES) for encryption. When using these mechanisms for encryption, both the signaling Skinny Client Control Protocol (SCCP) packets and voice Real-Time Transport Protocol (RTP) packets are encrypted between the AP and the wireless IP phone.
Page 62: Ap Authentication And Encryption Options
• If AKM and 802.1x are used, the authentication method is LEAP. • The Cisco Unified Wireless IP Phone uses network EAP for 802.1x but you can enable open EAP. The following table provides a list of authentication and encryption schemes configured on the Cisco Aironet APs supported by the Cisco Unified Wireless IP Phone.
Page 63: Cisco Unified Wireless Ip Phone 7925g, 7925g-ex, And 7926g Administration Guide
WPA2 EAP-TLS Optional CCKM EAP-TLS 802.1x EAP-TLS WPA with optional TKIP EAP-TLS CCKM EAP-TLS WPA2 EAP-TLS WPA2 PEAP Optional CCKM PEAP 802.1x PEAP WPA with optional TKIP PEAP CCKM Cisco Unified Wireless IP Phone 7925G, 7925G-EX, and 7926G Administration Guide...
Page 64: Site Survey Verification
After the initial deployment, it is a good practice to perform site surveys at regular intervals to ensure continued coverage and roaming. From the Cisco Unified Wireless IP Phone, you can use the Neighbor List utility or Site Survey utility from the SETTINGS > Status menu.
Page 65: Display Neighbor List
To use the Neighbor List utility, follow these steps: Procedure Step 1 Configure the Cisco Unified Wireless IP Phone with the same SSID and encryption/authentication settings as the APs. Step 2 Power on the phone so that it associates with the WLAN.
Page 66: Perform Site Survey
APs that belong to the Basic Service Set (BSS). The results of the scans can help to identify areas of low coverage, if any, and to determine whether the APs are configured consistently as recommended in the Cisco deployment guidelines.
Page 67: Cisco Unified Wireless Ip Phone 7925g, 7925g-ex, And 7926g Setup
Before installing a Cisco Unified Wireless IP Phone, review the requirements in the following sections. Network Requirements For the Cisco Unified Wireless IP Phone to successfully operate as a Cisco Unified IP Phone endpoint, your network must support these requirements: •...
Page 68: Cisco Unified Communications Manager Phone Addition Methods
Wireless LAN, on page 23 Cisco Unified Communications Manager Phone Addition Methods, on page 48 Cisco Unified Wireless IP Phone 7925G, 7925G-EX, and 7926G Installation, on page 54 Cisco Unified Wireless IP Phone 7925G, 7925G-EX, and 7926G Startup, on page 63...
Page 69: Autoregistration And Taps Phone Addition
Administration Guide. BAT Phone Addition Add a group of phones to the Cisco Unified Communications Manager database by using BAT. This tool performs batch operations, including registration, on multiple phones. You need the MAC addresses for each phone before you use BAT.
Page 70: Cisco Unified Communications Manager Administration Phone Addition
• For Cisco Unified Communications Manager Release 6.0 and later, see Cisco Unified Communications Manager Bulk Administration Guide. When using BAT to add a Cisco Unified Wireless IP Phone, use the default setting for the phone load. Note The phone load name includes symbols (-, _, .) and BAT does not permit symbols in an entry.
Page 71: Cisco Unified Wireless Ip Phone 7925g, 7925g-ex, And 7926g Administration Guide
Alternative arrangements should be made for access to emergency services. Access to emergency services can be affected by any call-barring function of this equipment. Do not use the Cisco Unified Wireless IP Phone 7925G and 7926G in hazardous environments such as Warning areas where high levels of explosive gas may be present.
Page 72: Battery Safety Notices
Warning in hazardous environments. Battery Safety Notices These battery safety notices apply to the batteries that are approved by the Cisco Unified Wireless IP Phone manufacturer. Warning There is the danger of explosion if the battery is replaced incorrectly. Replace the battery only with the same or equivalent type recommended by the manufacturer.
Page 73: Cisco Unified Wireless Ip Phone 7925g, 7925g-ex, And 7926g Administration Guide
When discarding a battery pack, contact your local waste disposal provider regarding local restrictions on Caution the disposal or recycling of batteries. To obtain a battery, contact your local dealer. Use only the batteries that have a Cisco part number. Caution Standard battery...
Page 74: Cisco Unified Wireless Ip Phone 7925g, 7925g-ex, And 7926g Installation
2 hours for an extended battery. Use of 802.11b/g and a Bluetooth headset can reduce the talk time by 40 to 50 percent. To extend talk-time battery life, the Cisco Unified Wireless IP Phone can use PS-POLL power save methods.
Page 75: Install Or Remove Phone Battery
Step 1 Remove the cover on the back of the phone as shown in the following figure. Figure 4: Remove Cover to Install the Battery Locking catch Battery cover Cisco Unified Wireless IP Phone 7925G, 7925G-EX, and 7926G Administration Guide...
Page 76: Cisco Unified Wireless Ip Phone 7925g, 7925g-ex, And 7926g Administration Guide
Phone Power Step 2 To install the battery, insert the battery catches in the corresponding slots at the bottom of the Cisco Unified Wireless IP Phone. Ensure that the metal contacts on the battery and the phone are facing each other.
Page 77: Cisco Unified Wireless Ip Phone 7925g, 7925g-ex, And 7926g Administration Guide
Figure 6: Replace the Back Cover Cover insertion slots Cover The MAC address for each Cisco Unified Wireless IP Phone appears on a printed label on the back Note of the phone underneath the battery. Cisco Unified Wireless IP Phone 7925G, 7925G-EX, and 7926G Administration Guide...
Page 78: Charge Phone Battery Using Power Supply
Battery charging in process. Green Battery charging is complete. You can use the phone while the battery is being charged. For charging times, see Phone Power, on Note page Cisco Unified Wireless IP Phone 7925G, 7925G-EX, and 7926G Administration Guide...
Page 79: Charge Phone Battery Using Usb Cable And Pc
Phone Power, on page Related Topics Cisco Unified Wireless IP Phone 7925G, 7925G-EX, and 7926G Startup, on page 63 Install or Remove Phone Battery, on page 55 Charge Phone Battery Using Power Supply, on page 58 Cisco Unified Wireless IP Phone 7925G, 7925G-EX, and 7926G Administration Guide...
Page 80: 7926g
WLAN Settings from Cisco Unified Wireless IP Phone Web Pages You can access the Cisco Unified Wireless IP Phone web pages to set up the WLAN settings in the network profile. For a new phone with the factory default settings, you must use the USB cable to connect the phone to your PC.
Page 81: Connect Headsets
Mute buttons. Use the phone buttons to adjust the ear piece volume and to mute the speech path from the headset microphone. Procedure Step 1 To connect a headset to the Cisco Unified Wireless IP Phone , lift the headset port cover on the right side of the phone. Step 2 Plug the headset into the headset port.
Page 82: Audio Quality
Beyond the physical, mechanical, and technical performance, the audio portion of a headset must sound good to you (the user) and to the party on the far end. Sound is subjective and Cisco cannot guarantee the performance of any headsets, but some of the headsets on the sites listed below have been reported to perform well on Cisco Unified IP Phones.
Page 83: Bulk Provisioning
After charging the battery and configuring the wireless IP phone, you are ready to power on the phone and connect to the WLAN. To power on the Cisco Unified Wireless IP Phone, press and hold the Power On button until the phone begins its startup process by cycling through these steps: 1 The phone displays the Cisco Systems screen.
Page 84: Active And Standby Phone Modes
Startup and Connectivity Problems, on page 209 Phone Startup Process When connecting to the wireless VoIP network, the Cisco Unified Wireless IP Phone goes through a standard startup process, as described in the following list. Depending on your specific network configuration, not all of these steps may occur on your wireless IP phone.
Page 85: Cisco Unified Wireless Ip Phone 7925g, 7925g-ex, And 7926g Administration Guide
Startup and Connectivity Problems, on page 209. 2 Scanning for an access point. The Cisco Unified Wireless IP Phone scans the RF coverage area with its radio. The phone searches its network profiles and scans for access points that have a matching SSID and authentication type.
Page 86: Cisco Unified Wireless Ip Phone 7925g, 7925g-ex, And 7926g Administration Guide
The configuration file defines how the Cisco Unified IP Phone communicates with Cisco Unified Communications Manager. After obtaining the file from the TFTP server, the phone attempts to make a TCP connection to the highest priority Cisco Unified Communications Manager on the list. For more information, see: •...
Page 87: Chapter 4 Cisco Unified Wireless Ip Phone 7925g, 7925g-ex, And 7926g Web Pages
System Settings, page 104 Web Pages Overview This chapter describes how to set up your PC to configure a Cisco Unified Wireless IP Phone 7925G, 7925G-EX, and 7926G by using a USB connector and how to remotely access a configured phone over the WLAN.
Page 88: Install Usb Drivers
Cisco Unified Wireless IP Phone 7925G, 7925G-EX, and 7926G Web Pages Install USB Drivers • Windows XP 32 bit • Windows 7 32 bit • Windows 7 64 bit Related Topics Backup Settings Area, on page 105 Install USB Drivers To install the drivers on your PC, perform the following steps.
Page 89: Access Phone Web Page
192.168.1.11 Note • By default, the Cisco Unified Wireless IP Phone is configured with 192.168.1.100 so you cannot use this IP address for the PC. • Make sure to use an IP address that is not in use on any other interface on the PC.
Page 90: Set Up Phone Using Usb Cable
Access Phone Web Page, on page 69 Remote Phone Updates You might have to update settings on a Cisco Unified Wireless IP Phone that is already configured and in use. You can use the wireless LAN to remotely access and configure these phones.
Page 91: Access Phone Configuration Web Page
Access Phone Configuration Web Page You can access the web page for any Cisco Unified Wireless IP Phone that is connected to the WLAN. Be sure the phone is powered on, connected, and registered to a Cisco Unified Communications Manager server.
Page 92: Home Web Page Menu
If the Security Alert dialog box displays a notice to accept the Trust Certificate, click Yes or Always to accept the application. Step 8 Log in to the Home web page with the default username: admin and enter the default password: Cisco. You may need to log into additional windows to configure other options. Step 9 Make changes to configurable pages as needed.
Page 93: Home Web Page Summary Information
Home Web Page Summary Information The summary information for your phone displays on this section of the Home web page. It also displays the network and Cisco Unified Communications Manager information. The following table describes these items. Table 18: Summary Information...
Page 94: Network Profiles
Cisco Unified Wireless IP Phone 7925G, 7925G-EX, and 7926G Web Pages Network Profiles Item Description Wireless Information Active Network Profile Name of the profile that the phone is currently using. SSID SSID that the phone is currently using. Access Point Name of the access point (AP) to which the phone is associated.
Page 95: Network Profile Settings
Cisco Unified Wireless IP Phone 7925G, 7925G-EX, and 7926G Web Pages Network Profile Settings Enabled Indicates whether or not the profile is enabled. Name Lists the name for the profile. SSID Lists the SSID used by the profile. Status Indicates which profiles are active or inactive.
Page 96: Cisco Unified Wireless Ip Phone 7925g, 7925g-ex, And 7926g Administration Guide
Cisco Unified Wireless IP Phone 7925G, 7925G-EX, and 7926G Web Pages Network Profile Settings Item Description For more information, see … 802.11 Mode Determines the signal mode or 802.11 Standards for WLAN priority for selecting signal modes Communications, on page 24 available in the WLAN.
Page 97: Cisco Unified Wireless Ip Phone 7925g, 7925g-ex, And 7926g Administration Guide
Cisco Unified Wireless IP Phone 7925G, 7925G-EX, and 7926G Web Pages Network Profile Settings Item Description For more information, see … Restricted Data Rate Restricted Data Rate is set Note in the Cisco Unified Communications Manager Administration, and cannot be set from the phone. The phone displays the current setting.
Page 98: Cisco Unified Wireless Ip Phone 7925g, 7925g-ex, And 7926g Administration Guide
Cisco Unified Wireless IP Phone 7925G, 7925G-EX, and 7926G Web Pages Network Profile Settings Item Description For more information, see … Pre-shared Key Identifies the key Wireless Encryption Key Type Determines the encryption key type: Wireless Encryption, on page 84...
Page 99: Cisco Unified Wireless Ip Phone 7925g, 7925g-ex, And 7926g Administration Guide
Cisco Unified Wireless IP Phone 7925G, 7925G-EX, and 7926G Web Pages Network Profile Settings Item Description For more information, see … TFTP Obtain TFTP Servers Enables automatic assignment of Set Up Alternate TFTP Server, on page 93 Automatically TFTP servers...
Page 100: Set Up Wireless Settings In Network Profile
Choose the signal mode or priority of signal modes in the 802.11 Mode field that is used by your WLAN. Wireless LAN Security The Cisco Unified Wireless IP Phone supports many types of authentication. Authentication methods might require a specific encryption method or you can choose between several encryption methods. When configuring...
Page 101: Cisco Unified Wireless Ip Phone 7925g, 7925g-ex, And 7926g Administration Guide
The type of authentication and encryption schemes that you use with your WLAN determine how you set up the authentication, security, and encryption options in the network profiles for the Cisco Unified Wireless IP Phones. The following table provides a list of supported authentication and encryption schemes that you can configure on the Cisco Unified Wireless IP Phone.
Page 102: Set Up Authentication Mode
Cisco Unified Wireless IP Phone 7925G, 7925G-EX, and 7926G Web Pages Wireless LAN Security Authentication mode Wireless encryption Wireless security credentials Open plus WEP Static WEP Requires a WEP key Requires WEP Key Shared Key plus WEP Static WEP Requires a WEP key...
Page 103: Wireless Security Credentials
When using Auto (AKM) for WPA Pre-shared key or WPA2 Pre-shared key authentication, you must configure a Passphrase/Pre-shared key in the Wireless Security Credentials area. Pre-Shared Key Formats The Cisco Unified Wireless IP Phone supports ASCII and hexadecimal formats. You must use one of these formats when setting up a WPA Pre-shared key: Hexadecimal For hexadecimal keys, you enter 64 hex digits (0-9 and A-F);...
Page 104: Set Up Psk
Shared Key + WEP, you must enter an ASCII or hexadecimal WEP Key. The WEP Keys for the phone must match the WEP Keys assigned to the access point. Cisco Unified Wireless IP Phone and Cisco Aironet Access Points support both 40-bit and 128-bit encryption keys.
Page 105: Set Up Wep Keys
Cisco Unified Wireless IP Phone 7925G, 7925G-EX, and 7926G Web Pages Wireless Security Credentials ASCII For ASCII keys, you enter a character string that uses 0-9, A-Z (upper and lower case), and all symbols, with one of the following key sizes: 40-bit You enter a 5-character string;...
Page 106: Manufacturing Installed Certificate
To verify the Cisco ACS certificate, a trusted subordinate certificate (if any) and root certificate (created from a CA) on the Cisco ACS server must be exported and installed on the phone. These certificates are part of the trusted certificate chain used to verify the trust of the certificate from the ACS server.
Page 107: Set Date And Time
Set Date and Time EAP-TLS uses certificate-based authentication that requires the internal clock on the Cisco Unified Wireless IP Phone to be set correctly. The date and time on the phone might change when it is registered to Cisco Unified Communications Manager.
Page 108: Export And Install Certificates On Acs
Cisco Unified Wireless IP Phone 7925G, 7925G-EX, and 7926G Web Pages Wireless Security Credentials Export and Install Certificates on ACS To use the MIC, export the Manufacturing Root Certificate and Manufacturing CA Certificate and install it on the Cisco ACS server.
Page 109: Export Ca Certificate From Acs Using Internet Explorer
Cisco Unified Wireless IP Phone 7925G, 7925G-EX, and 7926G Web Pages Wireless Security Credentials Export CA Certificate from ACS Using Internet Explorer Use this method to export the CA certificate from the ACS server that uses a self-signed certificate. To export certificates from the ACS server using Internet Explorer, follow these steps.
Page 110: Install Authentication Server Root Certificate
At the Advanced Certificate Request page, select Submit a certificate request by using a base-64-encoded PKCS CMC. Step 7 Copy the certificate data from the Cisco Unified Wireless IP Phone and paste it in the Saved Request text box, then click Submit. Step 8 After the CSR is approved, the certificate must be exported in a DER encoded format and sent to the original requestor.
Page 111: Peap Setup
LDAP). Enable PEAP Authentication With Firmware Release 1.4(7), the Cisco Unified Wireless IP Phone sends a download request to the TFTP server for the server certificate (WLANRootCA.cer) so the server certificate can be installed automatically. The server certificate must have a SHA-1 signature and DER encoding. Any preexisting server certificates are removed automatically.
Page 112: Ip Network Settings
IP Network Settings The Cisco Unified IP Phones enable DHCP, by default, to automatically assign IP addresses to devices when you connect them to the network. If you do not use DHCP in your network, then you must disable DHCP and manually enter network configuration information.
Page 113: Network Configuration Fields When Dhcp Not In Use
Cisco Unified Wireless IP Phone 7925G, 7925G-EX, and 7926G Web Pages Set Up Alternate TFTP Server Procedure Step 1 Choose the network profile that you want to configure. Step 2 Under the IP Network Configuration area, choose Use the following IP addresses and DNS servers.
Page 114: Set Up Advanced Profile Settings
Click the Advanced Profile link at the top of the page. Step 3 In the TSPEC Setting area, Cisco recommends that you keep the minimum PHY rate at 12 Mbps. If you are using 802.11b APs and plan to use Call Admission Control (CAC) with TSPEC, then set Note the PHY Rate to a rate that the APs support such as 11 Mbps.
Page 115: Set Up Usb Settings On Pc
Cisco Unified Wireless IP Phone 7925G, 7925G-EX, and 7926G Web Pages Set Up USB Settings on PC You must check at least one channel after using Clear All, to enable the phone to access the Caution WLAN. Step 7 Click Save to make the change.
Page 116: Set Up Trace Settings
Cisco Unified Wireless IP Phone 7925G, 7925G-EX, and 7926G Web Pages Set Up Trace Settings Related Topics Access Phone Web Page, on page 69 Network Profiles, on page 74 Set Up Trace Settings, on page 96 System Settings, on page 104...
Page 117: Cisco Unified Wireless Ip Phone 7925g, 7925g-ex, And 7926g Administration Guide
Cisco Unified Wireless IP Phone 7925G, 7925G-EX, and 7926G Web Pages Set Up Trace Settings Procedure Step 1 On the phone web page, choose the Trace Settings hyperlink. Step 2 In the Number of Files field, choose the number of trace files to save, from 2 to 10.
Page 118: Trace Settings Fields
Cisco Unified Wireless IP Phone 7925G, 7925G-EX, and 7926G Web Pages Trace Settings Fields Trace Settings Fields Table 22: Trace Settings fields Item Description General Number of Files Choose the number of trace files that the phone saves, from 2 to 10 files.
Page 119: Set Up Wavelink Settings
Wavelink server. For example, the predefined ModelName parameter with a value of CP7925G identifies a device as a Cisco Unified Wireless IP Phone 7925G or Cisco Unified Wireless IP Phone 7925G-EX, while CP7926 identifies a device as a Cisco Unified Wireless IP Phone 7926G.
Page 120: Phone Book Setup
Phone Book Setup Cisco Unified Wireless IP Phone users can store up to 100 contacts in the Phone Book on the phone. As the administrator, you can configure the Phone Book for these phones from the phone web page.
Page 121: Import And Export Csv Phone Contacts
• Other Speed Dial (Speed Dial for Other/FAX Phone) • Primary Phone (must match one of above phone numbers) • E-mail Address The following field names generated by the Cisco Unified Wireless IP Phone do not map to Microsoft Outlook by default: • Nickname •...
Page 122: Search Phone Book
Outlook 2003 uses the native international language characters when displaying the contacts list, it does not export these characters in the CSV file format. The Cisco Unified Wireless IP Phone uses the UTF-8 to encode the international character sets and Microsoft Outlook 2003 can import or export these characters; however, Microsoft Outlook 2003 may not properly display these characters.
Page 123: Phone Book Actions
Cisco Unified Wireless IP Phone 7925G, 7925G-EX, and 7926G Web Pages Phone Book Actions Procedure Step 1 From the phone web page, choose Phone Book from the left pane. Step 2 At the Phone Book page, enter a search string in the text box and click Search.
Page 124: Edit Contact Information
Cisco Unified Wireless IP Phone 7925G, 7925G-EX, and 7926G Web Pages Assign Speed-Dial Hot Key to Contact Number Edit Contact Information To edit information for a contact, follow these steps: Procedure Step 1 From the phone web page, choose Phone Book from the left pane.
Page 125: Trace Logs
To view a trace log, click on the Message.<n> link. The trace log appears in ASCII text. You can save the text file in a directory or on a disk to send to Cisco TAC for troubleshooting purposes. To download a trace log, click Download. All the trace logs on the phone are then collected into a file named SEP<MAC-ADDRESS-OF-PHONE>_LOGS.tar.gz for a downloading and saving.
Page 126: Network Profile Templates
Cisco Unified Wireless IP Phone 7925G, 7925G-EX, and 7926G Web Pages Network Profile Templates Item Description Import button Click the button to import the phone settings file into the phone. Export Configuration Encryption Key Enter the alphanumeric string from 8 to 20 characters long for encrypting the phone settings.
Page 127: Cisco Unified Wireless Ip Phone 7925g, 7925g-ex, And 7926g Administration Guide
Cisco Unified Wireless IP Phone 7925G, 7925G-EX, and 7926G Web Pages Network Profile Templates • Profile Name • SSID • Single Access Point • Call Power Save Mode • 802.11 Mode • WLAN Security • Authentication Method • User name •...
Page 128: Import Configuration Template
Cisco Unified Wireless IP Phone 7925G, 7925G-EX, and 7926G Web Pages Upgrade Phone Firmware Trace Settings • Number of Files • Syslog Server (enabled/disabled) ◦ IP address ◦ Port • Modules and error level for collection • Preserving Logs (true/false) Import Configuration Template To import a phone configuration template, follow these steps.
Page 129: Administration Password Changes
Administration Passwords and Cisco Unified CallManager Release 4.x If you are running Cisco Unified CallManager Release 4.x, you can use the Change Password area on the web page to change the administration password for the phone web pages.
Page 130: Site Survey Report
Cisco Unified Wireless IP Phone 7925G, 7925G-EX, and 7926G Web Pages Site Survey Report Trace Logs, on page 105 Upgrade Phone Firmware, on page 108 Backup Settings Area, on page 105 Site Survey Report Before the Site Survey Report is generated for viewing from the phone web page, you must first run the Site Survey utility from the phone.
Page 131: Cisco Unified Wireless Ip Phone 7925g, 7925g-ex, And 7926g Administration Guide
Cisco Unified Wireless IP Phone 7925G, 7925G-EX, and 7926G Web Pages Site Survey Report Information Description or indicator Immediate Neighbor Information may be displayed in the following way: • Pink background: If AP is on the same channel as the best AP.
Page 132: Cisco Unified Wireless Ip Phone 7925g, 7925g-ex, And 7926g Administration Guide
Cisco Unified Wireless IP Phone 7925G, 7925G-EX, and 7926G Web Pages Site Survey Report Field Description Channel Utilization The percentage of time, normalized to 255, in which the AP sensed the medium was busy, as indicated by the physical or virtual carrier sense (CS) mechanism.
Page 133: Cisco Unified Wireless Ip Phone 7925g, 7925g-ex, And 7926g Administration Guide
Cisco Unified Wireless IP Phone 7925G, 7925G-EX, and 7926G Web Pages Site Survey Report Field Description WMM Supported Support for Wi-Fi Multimedia Extensions. CCX Version Number Version of CCX if the AP is CCX compliant. U-APSD Supported Unscheduled Automatic Power Save Delivery is supported by the AP.
Page 134: Cisco Unified Wireless Ip Phone 7925g, 7925g-ex, And 7926g Administration Guide
Cisco Unified Wireless IP Phone 7925G, 7925G-EX, and 7926G Web Pages Site Survey Report Cisco Unified Wireless IP Phone 7925G, 7925G-EX, and 7926G Administration Guide...
Page 135: Cisco Unified Wireless Ip Phone 7925g, 7925g-ex, And 7926g Settings
You can view and change many network configuration options and phone settings for the Cisco Unified Wireless IP Phone by using the Settings menu. You can control whether a Cisco Unified Wireless IP Phone has access to the Settings menu from the Note Cisco Unified Communications Manager Administration Phone Configuration page.
Page 136: Network Profile Settings
Change USB Port Setup, on page 131 Network Profile Settings On the Cisco Unified Wireless IP Phone, you can configure four network profiles for a specific WLAN. Users who travel between company locations can have separate network profiles for each WLAN location. You can set up profiles with the local SSID, WLAN settings, and authentication information for each location.
Page 137: Change Profile Name
You can change the default name of the network profile to one that is more meaningful to the user, such as “Headquarters” or “Branch office.” You can change the name before or after you make changes to the network profile. To rename the profile, follow these steps. Cisco Unified Wireless IP Phone 7925G, 7925G-EX, and 7926G Administration Guide...
Page 138: Network Profile Data Input Guidelines
+ , . ‘ “ | _ ~ ’ • Press to enter # ? ( ) [ ] { } • Press to enter ! @ < > $ % ^ & Cisco Unified Wireless IP Phone 7925G, 7925G-EX, and 7926G Administration Guide...
Page 139: Network Settings
DHCP Settings, on page 121 Configuration Protocol (DHCP) to obtain an IP address for the phone. No: Disables the use of DHCP. You must configure the static settings for the phone. Cisco Unified Wireless IP Phone 7925G, 7925G-EX, and 7926G Administration Guide...
Page 140: Cisco Unified Wireless Ip Phone 7925g, 7925g-ex, And 7926g Administration Guide
Product-Specific Fields for Cisco Unified Mode disabled on the phone. Wireless IP Phone 7925G, 7925G-EX, and 7926G, on page 162 No: Indicates that the speakerphone is enabled on the phone. Cisco Unified Wireless IP Phone 7925G, 7925G-EX, and 7926G Administration Guide...
Page 141: Dhcp Settings
DHCP Settings The Cisco Unified IP Phones enable DHCP, by default, to automatically assign IP addresses to devices when you connect them to the network. If you do not use DHCP in your network, then you must disable DHCP and manually enter the network configuration information.
Page 142: Static Settings With Disabled Dhcp
Step 7 In the New TFTP Server 1 field, enter the IP address for the server. Static Settings with Disabled DHCP, on page 122 for descriptions of these fields. Cisco Unified Wireless IP Phone 7925G, 7925G-EX, and 7926G Administration Guide...
Page 143: Change Cisco Discovery Protocol Settings
Select Network Configuration. Step 5 Scroll to Erase Configuration and press Yes to erase or No. Related Topics Change Profile Name, on page 117 WLAN Configuration Settings, on page 124 Cisco Unified Wireless IP Phone 7925G, 7925G-EX, and 7926G Administration Guide...
Page 144: Wlan Configuration Settings
These settings include the SSIDs, authentication type, and encryption data that the phone uses. The following sections contain information about configuring wireless settings. Access WLAN Configuration Menu To access the WLAN Configuration menu options on a Cisco Unified Wireless IP Phone, follow these steps: Procedure Step 1 Choose SETTINGS >...
Page 145: Cisco Unified Wireless Ip Phone 7925g, 7925g-ex, And 7926g Administration Guide
Microsoft MSCHAP V2 authentication. Auto (AKM) Phone selects the AP and type of key management scheme, either WPA, WPA2, WPA-PSK, WPA2-PSK, or CCKM that must use a wireless domain server (WDS). Cisco Unified Wireless IP Phone 7925G, 7925G-EX, and 7926G Administration Guide...
Page 146: Cisco Unified Wireless Ip Phone 7925g, 7925g-ex, And 7926g Administration Guide
• Auto-a • Auto-RSSI Call Power Save Mode The type of power saving mode used in the Network Protocols, on page 32 WLAN. Options are: • U-APSD/PS-Poll • None Cisco Unified Wireless IP Phone 7925G, 7925G-EX, and 7926G Administration Guide...
Page 147: Phone Settings Menu
The Phone Settings menu enables configuration of individual phones with ringtones or volume levels, display settings, keypad settings, and home page settings. You can control whether a Cisco Unified Wireless IP Phone has access to the Phone Settings menu from Note the Cisco Unified Communications Manager Administration Phone Configuration page.
Page 148: Phone Settings Fields
Sets the ring, vibrate, or combination to alert the user of an incoming call. Ring Output Sets the phone to ring through speaker, headset, or both speaker and headset. Display Settings Display Brightness Sets the brightness for the phone screen. Cisco Unified Wireless IP Phone 7925G, 7925G-EX, and 7926G Administration Guide...
Page 149: Cisco Unified Wireless Ip Phone 7925g, 7925g-ex, And 7926g Administration Guide
Sets the phone to display Message or Phone Book as the left softkey on the home page. Background Image Sets the background image that the phone displays. Bluetooth Bluetooth Enables or disables Bluetooth functions. Cisco Unified Wireless IP Phone 7925G, 7925G-EX, and 7926G Administration Guide...
Page 150: Set Up Phone Security Certificate
Alternatively, you can initiate the installation of an LSC from the Security Configuration menu on the phone. This menu also lets you update or remove an LSC. Before you do so, ensure that the appropriate Cisco Unified Communications Manager and the CAPF security configurations are complete: •...
Page 151: Change Usb Port Setup
• Obtain the IP address automatically, by getting an IP address from the PC with DHCP set up. • Use the IP address and subnet mask assigned in your area. To view or configure the USB port configuration on a Cisco Unified Wireless IP Phone, follow these steps: Procedure Step 1 Choose SETTINGS >...
Page 152: Cisco Unified Wireless Ip Phone 7925g, 7925g-ex, And 7926g Administration Guide
Step 10 To save the changes, press Save. Related Topics Access Settings Menu, on page 115 Network Profile Settings, on page 116 Set Up Phone Security Certificate, on page 130 Phone Settings Menu, on page 127 Cisco Unified Wireless IP Phone 7925G, 7925G-EX, and 7926G Administration Guide...
Page 153: Wavelink Avalanche Server
Update Phone, page 144 Wavelink Avalanche Server Overview This chapter describes the Wavelink Avalanche Management Console and how to use it to configure the Cisco Unified Wireless IP Phone 7925G, 7925G-EX, and 7926G. The Configuration Utility (CU) for Wavelink Avalanche can be installed on the Wavelink Avalanche Management Console and used to configure a single phone or multiple phones with common settings.
Page 154: Best Practices
• Configure DHCP Option 149 with the Wavelink server IP address. If you do not configure this option, Set Up Wavelink Server Address from Phone, on page 134. • Configure a Cisco Access Point to use a default SSID of “cisco” with open authentication and no encryption. Wavelink Server IP Address Setup...
Page 155: Set Up Wavelink Server Address From Phone Web
Set Up Wavelink Server Address from Phone Web Page Procedure Step 1 Turn on the phone. Step 2 Verify that the phone is installed with the required firmware version and is registered to Cisco Unified Communications Manager. Step 3 Choose SETTINGS > System Configuration > Wavelink. Step 4 To unlock the phone, press **#.
Page 156: Phone Attributes Setup
Phone Attributes Setup You can assign attributes on the Cisco Unified Wireless IP Phone that can be used to distinguish it from other mobile devices connected to the Wavelink server. These attributes can be used as search criteria for locating phones on the Wavelink server.
Page 157: Install Cu File
Wavelink Avalanche Server Install CU File Install CU File The CU file is provided by Cisco in the .ava file format. Note Install the CU on the Wavelink Avalanche Management Console. For more information, see the Wavelink Avalanche Management Console documentation.
Page 158: Profile Settings Fields
For more information, see … Profile Name Provides a name for the profile to make it easy to identify; up to 63 alphanumeric characters. Profile Enabled Choose Yes or No. Cisco Unified Wireless IP Phone 7925G, 7925G-EX, and 7926G Administration Guide...
Page 159: Cisco Unified Wireless Ip Phone 7925g, 7925g-ex, And 7926g Administration Guide
Set for the type of power saving mode used in the 802.11 Standards for WLAN Mode WLAN. Options are: Communications, on page 24 • U-APSD/PS-Poll • None WLAN Security Cisco Unified Wireless IP Phone 7925G, 7925G-EX, and 7926G Administration Guide...
Page 160: Cisco Unified Wireless Ip Phone 7925g, 7925g-ex, And 7926g Administration Guide
Wireless Security Required for LEAP, EAP-FAST, and Auto (AKM) authentication methods Credentials Username Assigns the network authentication username for this profile Password Assigns the network authentication password for this profile Cisco Unified Wireless IP Phone 7925G, 7925G-EX, and 7926G Administration Guide...
Page 161: Cisco Unified Wireless Ip Phone 7925g, 7925g-ex, And 7926g Administration Guide
DHCP is disabled and you will need to enter the following fields: • IP Address • Subnet Mask • Default Router • Primary DNS • Secondary DNS • Domain Name Cisco Unified Wireless IP Phone 7925G, 7925G-EX, and 7926G Administration Guide...
Page 162: Cisco Unified Wireless Ip Phone 7925g, 7925g-ex, And 7926g Administration Guide
802.11A Power Enabled: Identifies enabled channels in WLAN Settings to improve scanning for the phone Max Tx Power: Sets the maximum transmit power for the phone Cisco Unified Wireless IP Phone 7925G, 7925G-EX, and 7926G Administration Guide...
Page 163: Usb Settings Field
Enter a port number if Enable Remote Syslog is enabled. Valid values are: 514 and 1024 to 65535. Kernel Level Operating System data. Configuration Level Phone configuration data. Call Control Level Cisco Unified Communications Manager data. Cisco Unified Wireless IP Phone 7925G, 7925G-EX, and 7926G Administration Guide...
Page 164: Wavelink Settings Fields
To update the phone with the updated configuration file, perform the following steps. Cisco Unified Wireless IP Phone 7925G, 7925G-EX, and 7926G Administration Guide...
Page 165: Cisco Unified Wireless Ip Phone 7925g, 7925g-ex, And 7926g Administration Guide
• Choose Update Now. • Choose Client Settings. In the Avalanche Client Controls window, check the Force package sync during Update Now check box, and click Update Now. Cisco Unified Wireless IP Phone 7925G, 7925G-EX, and 7926G Administration Guide...
Page 166: Cisco Unified Wireless Ip Phone 7925g, 7925g-ex, And 7926g Administration Guide
Wavelink Avalanche Server Update Phone Cisco Unified Wireless IP Phone 7925G, 7925G-EX, and 7926G Administration Guide...
Page 167: Features, Templates, Services, And Users
Cisco Unified Wireless IP Phones Setup in Cisco Unified Communications Manager, page 148 • Telephony Features Available, page 148 • Product-Specific Fields for Cisco Unified Wireless IP Phone 7925G, 7925G-EX, and 7926G, page 162 • Softkey Templates, page 166 •...
Page 168: Cisco Unified Wireless Ip Phones Setup In Cisco Unified Communications Manager
Note you can use to configure various telephony functions. For more information about service parameters and the functions that they control, you can use the I or ? button on the Cisco Unified Communications Manager configuration page. Table 34: Telephony Features for the Cisco Unified Wireless IP Phone 7925G, 7925G-EX, and 7926G...
Page 169: Cisco Unified Wireless Ip Phone 7925g, 7925g-ex, And 7926g Administration Guide
• Built-in conference bridge at the target device (the phone that is being barged). This mode uses the Barge softkey. • Shared conference bridge. This mode uses the cBarge softkey. The Barge and Privacy features work Note together. Cisco Unified Wireless IP Phone 7925G, 7925G-EX, and 7926G Administration Guide...
Page 170: Cisco Unified Wireless Ip Phone 7925g, 7925g-ex, And 7926g Administration Guide
Manager Administration Guide, Coverage. “Directory Number Configuration” chapter • Cisco Unified Communications Manager System Guide, “Cisco Unified IP Phones” chapter • Customize User Options Web Page Display, on page 173 Cisco Unified Wireless IP Phone 7925G, 7925G-EX, and 7926G Administration Guide...
Page 171: Cisco Unified Wireless Ip Phone 7925g, 7925g-ex, And 7926g Administration Guide
Cisco Unified Communications Manager Release Manager System Guide, “Cisco Unified 4.2 and later. IP Phones” chapter • Cisco Unified Communications Manager Administration Guide, “Cisco Unified IP Phone Configuration” chapter Cisco Unified Wireless IP Phone 7925G, 7925G-EX, and 7926G Administration Guide...
Page 172: Cisco Unified Wireless Ip Phone 7925g, 7925g-ex, And 7926g Administration Guide
Enables the wireless phones to use the Location Service in For more information, see the Feature Communications Cisco Unified Communications Manager Release 11.0. Configuration Guide for Cisco Unified Manager Location Communications Manager. Service Support Cisco Unified Wireless IP Phone 7925G, 7925G-EX, and 7926G Administration Guide...
Page 173: Cisco Unified Wireless Ip Phone 7925g, 7925g-ex, And 7926g Administration Guide
Allows a user to connect two calls to each other (without For more information, see Cisco Unified remaining on the line). Communications Manager System Guide, “Cisco Unified IP Phones” chapter. Cisco Unified Wireless IP Phone 7925G, 7925G-EX, and 7926G Administration Guide...
Page 174: Cisco Unified Wireless Ip Phone 7925g, 7925g-ex, And 7926g Administration Guide
An icon displays on the phone screen when the phone is docked No configuration required. for Cisco Unified in the desktop charger. The phone must be already paired with Wireless IP Phone the desktop charger. 7925G Desktop Charger Cisco Unified Wireless IP Phone 7925G, 7925G-EX, and 7926G Administration Guide...
Page 175: Cisco Unified Wireless Ip Phone 7925g, 7925g-ex, And 7926g Administration Guide
BLF Status Depicts DND Enables DND status to override busy/idle state. EU Regulatory Enables the WLAN firmware to meet the 2015 European No configuration required. Compliance compliance regulations. Cisco Unified Wireless IP Phone 7925G, 7925G-EX, and 7926G Administration Guide...
Page 176: Cisco Unified Wireless Ip Phone 7925g, 7925g-ex, And 7926g Administration Guide
Feature Description Configuration Reference Extension Mobility Enables users to sign into their DN from any Cisco Unified IP For more information, see: Phone. It also enables users to temporarily apply a phone • Cisco Unified Serviceability number and user profile settings to a Cisco Wireless Unified...
Page 177: Cisco Unified Wireless Ip Phone 7925g, 7925g-ex, And 7926g Administration Guide
Allows users to apply the Join feature to calls that are on For more information, see Cisco Unified Lines/Select multiple phone lines. Communications Manager System Guide, “Cisco Unified IP Phones” chapter. Cisco Unified Wireless IP Phone 7925G, 7925G-EX, and 7926G Administration Guide...
Page 178: Cisco Unified Wireless Ip Phone 7925g, 7925g-ex, And 7926g Administration Guide
Services Guide, “Multilevel Precedence and Preemption” chapter. Music on hold Plays music while callers are on hold. For more information, see Cisco Unified Communications Manager Features and Services Guide, “Music On Hold” chapter. Cisco Unified Wireless IP Phone 7925G, 7925G-EX, and 7926G Administration Guide...
Page 179: Cisco Unified Wireless Ip Phone 7925g, 7925g-ex, And 7926g Administration Guide
Manager System Guide, “Cisco Unified user interaction desired with QRT. IP Phones” chapter • Cisco Unified Communications Manager Features and Services Guide, “Quality Report Tool” chapter Cisco Unified Wireless IP Phone 7925G, 7925G-EX, and 7926G Administration Guide...
Page 180: Cisco Unified Wireless Ip Phone 7925g, 7925g-ex, And 7926g Administration Guide
Phone Book on the wireless IP phone. • Cisco Unified Communications • Line view speed-dial numbers configured from the User Manager System Guide, “Cisco Unified Options web page. IP Phones” chapter Cisco Unified Wireless IP Phone 7925G, 7925G-EX, and 7926G Administration Guide...
Page 181: Cisco Unified Wireless Ip Phone 7925g, 7925g-ex, And 7926g Administration Guide
Services Menu, on page 167 Corporate and Personal Directories, on page 170 Add Users to Cisco Unified Communications Manager, on page 171 Custom Phone Rings Creation, on page 174 Cisco Unified Wireless IP Phone 7925G, 7925G-EX, and 7926G Administration Guide...
Page 182: Product-specific Fields For Cisco Unified Wireless Ip Phone 7925g, 7925g-ex, And 7926g
Product-Specific Fields for Cisco Unified Wireless IP Phone 7925G, 7925G-EX, and 7926G Each Cisco Unified IP Phone has special configuration fields in Cisco Unified Communications Manager Administration that are available by phone model. The following product-specific configuration fields are available for the Cisco Unified Wireless IP Phone 7925G, 7925G-EX, and 7926G.
Page 183: Cisco Unified Wireless Ip Phone 7925g, 7925g-ex, And 7926g Administration Guide
Features, Templates, Services, and Users Product-Specific Fields for Cisco Unified Wireless IP Phone 7925G, 7925G-EX, and 7926G Parameter Options Description Unlock-Settings Enabled or Disabled Specifies the unlock settings as **#. If this parameter is enabled, the phone cannot be Sequence (**#) unlocked using any other key sequence.
Page 184: Cisco Unified Wireless Ip Phone 7925g, 7925g-ex, And 7926g Administration Guide
Features, Templates, Services, and Users Product-Specific Fields for Cisco Unified Wireless IP Phone 7925G, 7925G-EX, and 7926G Parameter Options Description Cisco Discovery Enable or disable Enables or disables the Cisco Discovery Protocol on the phone. Protocol Default: enabled Advertise G.722 Use System Default, Indicates whether the phone advertises the G.722 codec to the Cisco Unified...
Page 185: Set Up Product-specific Options
Basic or extended Specifies the symbology the scanner uses to scan barcodes. Select either basic or Symbology Group extended depending on the barcode types being used. Available only on the Cisco Default: basic Unified Wireless IP Phone 7926G. Scanner Commands Allows you to specify multiple commands for barcode scanner features.
Page 186: Softkey Templates
• Message • Options When you configure a softkey template for the Cisco Unified Wireless IP Phone 7925G, 7925G-EX, and 7926G, you can configure the Cisco Unified Communications Manager softkeys and their sequence in the Options menu only. The order of softkeys in the softkey template corresponds to the phone softkey list in the Options menu.
Page 187: Phone Button Templates
IP Phones” chapter in the Cisco Unified Communications Manager System Guide for your release. The Cisco Unified Wireless IP Phone can have up to six lines and up to 24 connected calls. The default button template uses position 1 for lines and assigns positions 2 through 6 as speed dial. You can assign the following features to button positions: •...
Page 188: Set Up Ip Phone Services
• The system administrator must use Cisco Unified Communications Manager Administration to configure available services. • The user must subscribe to services using the Cisco Unified IP Phone User Options application. This web-based application provides a graphical user interface (GUI) for limited end-user configuration of IP Phone applications.
Page 189: Java Midlet Support
Java MIDlet Support Java MIDlet Support The Cisco Unified Wireless IP Phone supports the use of Java MIDlets offered by Cisco vendors and third-party developers. Running Java MIDlet applications directly on the phone allows more sophisticated application capabilities than with existing XML services, such as animated graphics, custom user interface objects, advanced network connectivity, and persistent local storage.
Page 190: Corporate And Personal Directories
Features, Templates, Services, and Users Corporate and Personal Directories Corporate and Personal Directories The Directory menu on the Cisco Unified Wireless IP Phone gives users access to several directories. These directories can include: Corporate Directory Allows a user to look up phone numbers for coworkers. To support this feature, you must configure corporate directories.
Page 191: Obtain Cisco Unified Ip Phone Address Book Synchronizer Application
Step 1 Choose Application > Plugins > Installation from Cisco Unified Communications Manager Administration. Step 2 Click Download, which is located next to the Cisco Unified IP Phone Address Book Synchronizer plugin name. Step 3 When the file download dialog box displays, click Save.
Page 192: User Options Web Pages Management
User Options Web Pages Management From the User Options web page, users can customize and control several phone features and settings. For detailed information about the User Options web pages, see Cisco Unified Wireless IP Phone 7925G, 7925G-EX, and 7926G User Guide.
Page 193: Customize User Options Web Page Display
Hide All Settings No call forward settings display on the User Options web pages. Show Only Call Forward All Only Call Forward All Calls displays on the User Options web pages. Cisco Unified Wireless IP Phone 7925G, 7925G-EX, and 7926G Administration Guide...
Page 194: Custom Phone Rings Creation
You can customize the phone ring types available at your site by using a set of phone ring sounds provided by Cisco Unified Communications Manager or by creating your own pulse code modulation (PCM) files and editing the RingList.xml file. See the “Custom Phone Rings” chapter in the Cisco Unified Communications Manager Features and Services Guide for more information about customized ringtones.
Page 195: Chapter
Security, Device, Model, Status, and Call Statistics Information Overview This chapter describes how to use the Settings menus on the Cisco Unified Wireless IP Phone 7925G, 7925G-EX, and 7926G to view the Security Configuration menu, Device Information menu, Model Information menu, Status menu, and the Call Statistics screen.
Page 196: Security Configuration Fields
For information about how to manage the LSC for your phone, see the “Using the Certificate Authority Proxy Function” chapter in Cisco Unified Communications Manager Security Guide. Cisco Unified Wireless IP Phone 7925G, 7925G-EX, and 7926G Administration Guide...
Page 197: Ctl File Screen
Communications Manager/TFTP Server IP address of a Cisco Unified Communications Manager and TFTP server used by the phone. Also displays a certificate icon if a certificate is installed for this server.
Page 198: Lock And Unlock Ctl File
Security, Device, Model, Status, and Call Statistics Information Trust List Screen When the wireless IP phone is connected to a Cisco Unified Communications Manager Release 5.0 or Note later, you can have multiple security profiles assigned to a phone. When the phone has more than one security profile using different secure Cisco Unified Communications Manager clusters, you must delete the CTL file from the current profile before enabling another profile.
Page 199: Access Trust List Screen
Call Statistics, on page 191 Firmware Versions, on page 193 Device Information You can access the Device Information screen on the Cisco Unified Wireless IP Phone and to view information about the current configuration: • Cisco Unified Communications Manager servers •...
Page 200: Device Information Fields
IP address of the DHCP server from which the phone obtains its IP address. MAC Address MAC address of the phone. Host Name Unique, fixed name that is automatically assigned to the phone based on the MAC address. Cisco Unified Wireless IP Phone 7925G, 7925G-EX, and 7926G Administration Guide...
Page 201 Type of power save mode that the phone uses to save battery power: PS-Poll or U-APSD. Security Mode Authentication method that the phone is currently using in the wireless network. Cisco Unified Wireless IP Phone 7925G, 7925G-EX, and 7926G Administration Guide...
Page 202 Directories URL URL of the server from which the phone obtains directory information. Services URL URL of the server from which the phone obtains Cisco Unified IP Phone services. Messages URL URL of the server from which the phone obtains message services.
Page 203 Indicates whether the phone shifts the call focus on the phone screen to an incoming call or a reverting hold call. Personalization Indicates whether the phone has been enabled for configuration of custom ring tones and wallpaper images. Cisco Unified Wireless IP Phone 7925G, 7925G-EX, and 7926G Administration Guide...
Page 204: View Model Information Screen
Security, Device, Model, Status, and Call Statistics Information View Model Information Screen View Model Information Screen You can view the Model Information screen on the Cisco Unified Wireless IP Phone to see information about the hardware and software. To view this screen, follow these steps:...
Page 205: Status Menu
Displays the neighboring APs and information on currently connected APs. Site Survey Displays the wireless media across all channels and locates APs that belong to the Basic Service Set (BSS). Cisco Unified Wireless IP Phone 7925G, 7925G-EX, and 7926G Administration Guide...
Page 206: View Status Messages Screen
View Status Messages Screen You can use the Settings menu and Status menu to view status messages for the Cisco Unified Wireless IP Phone. The Status Messages screen displays up to 10 of the most recent status messages that the phone has generated.
Page 207: Status Messages
For information about how to manage the LSC for your phone, see the (LSC) that is used for the security “Using the Certificate Authority Proxy Function” chapter in features did not install properly. Cisco Unified Communications Manager Security Guide. Cisco Unified Wireless IP Phone 7925G, 7925G-EX, and 7926G Administration Guide...
Page 208: View Configuration File Name
• TFTP server is down: Check configuration of TFTP server. View Configuration File Name You can use the Settings menu and Status menu to determine the name of the configuration file for the Cisco Unified Wireless IP Phone. To locate the configuration file name, follow these steps:...
Page 209: View Network Statistics
Number of packets received by the phone RxErr Number of errored packets received by the phone RxUcast Number of unicast packets received by the phone RxMcast Number of multicast packets received by the phone Cisco Unified Wireless IP Phone 7925G, 7925G-EX, and 7926G Administration Guide...
Page 210 Maximum sequence of failure due to maximum retry limit NullRcv Number of null packets received DataRcvBE Number data packets received - Best Effort DataRcvBK Number data packets received - Background Cisco Unified Wireless IP Phone 7925G, 7925G-EX, and 7926G Administration Guide...
Page 211: Call Statistics
Use the Navigation button to scroll through the items on the Call Statistics screen. Call Statistics Fields, on page 192 describes the items that appear on this screen. Step 4 To exit the Call Statistics screen, press Back. Cisco Unified Wireless IP Phone 7925G, 7925G-EX, and 7926G Administration Guide...
Page 212: Call Statistics Fields
The phone discards payload type 19 comfort noise packets that are generated by Cisco Gateways, which increment this counter. Rcvr Lost Packets Missing RTP packets (lost in transit). Voice Quality Metrics Cisco Unified Wireless IP Phone 7925G, 7925G-EX, and 7926G Administration Guide...
Page 213: Firmware Versions
Information about outbound and inbound previous and current frames. Firmware Versions You can verify the firmware versions that are used on the Cisco Unified Wireless IP Phone by viewing the Firmware Info screen. The firmware version name is in this format: Product_Name-Model-Protocol.Version Number.Filetype...
Page 214: View Firmware Versions Screen
Security, Device, Model, Status, and Call Statistics Information Firmware Versions An example of a firmware release for the Cisco Unified Wireless IP Phone 7925G, 7925G-EX, and 7926G is cmterm-7925-sccp.X-0-0.cop.sgn. Related Topics View Status Messages Screen, on page 186 View Network Statistics, on page 189...
Page 215: Remote Monitoring
Cisco Unified Communications Manager display the IP address on the Find and List Phones web page and at the top of the Phone Configuration web page. • On the Cisco Unified Wireless IP Phone, press SETTINGS > Device Information > Network and then scroll to the IP Address option.
Page 216: Cisco Unified Ip Phone Web Page Information
Step 4 Log in to the web pages with username admin and enter the password Cisco for the phone web pages. Cisco Unified IP Phone Web Page Information The web pages for a Cisco Unified Wireless IP Phone 7925G, 7925G-EX, and 7926G includes these items for monitoring the phone: •...
Page 217: Network Setup Information
Subnet mask used by the phone. Default Router 1 IP address for the default gateway used by the phone. DNS Server 1 Primary Domain Name System (DNS) server used by the phone. Cisco Unified Wireless IP Phone 7925G, 7925G-EX, and 7926G Administration Guide...
Page 218 An item will include a shield icon if the phone has an authenticated connection to the Cisco Unified Communications Manager server. It will display a padlock icon if the phone has an authenticated connection to the Cisco Unified Communications Manager server.
Page 219 SRST Reference Option Identifies the default gateway or disables SRST. Connection Monitor The amount of time that the IP phone monitors its connection to Cisco Unified Duration Communications Manager before it unregisters from SRST and reregisters to Cisco Unified Communications Manager.
Page 220: Device Information Web
Messages URL URL of the server from which the phone obtains message services. Services URL URL of the server from which the phone obtains Cisco Unified IP Phone services. Idle URL URL of an XML service that the phone displays when the phone has not been used for the time specified in the Idle URL Time option and no menu is open.
Page 221 Time zone obtained from the Date/Time Group in Cisco Unified Communications Manager Date Date obtained from the Date/Time Group in Cisco Unified Communications Manager Hardware Revision Version of the phone hardware Cisco Unified Wireless IP Phone 7925G, 7925G-EX, and 7926G Administration Guide...
Page 222: Wireless Lan Statistics Section
Number of failed association attempts due to timeout Authentication Rejects Number of authentication attempts that the AP rejected Authentication Number of failed authentication attempts due to timeout Timeouts Tx Statistics (Best Effort) Cisco Unified Wireless IP Phone 7925G, 7925G-EX, and 7926G Administration Guide...
Page 223 Number of RTS transmissions that did not result in transmitted frames ACK Fail Counter Number of failed acknowledgments by the AP Retries Counter Number of frames that were retransmitted Cisco Unified Wireless IP Phone 7925G, 7925G-EX, and 7926G Administration Guide...
Page 224: Network Statistics Section
IpInDelivers Number of input datagrams successfully delivered to IP user-protocols IpInOutRequests Number of IP datagrams supplied to IP in request for transmission; does not include IPForwDatagram count Cisco Unified Wireless IP Phone 7925G, 7925G-EX, and 7926G Administration Guide...
Page 225 Number of times TCP connections made a transition to CLOSED state from either ESTABLISHED or CLOSE-WAIT state TcpCurrEstab Number of times TCP connections for which the current state is either ESTABLISHED or CLOSE-WAIT state Cisco Unified Wireless IP Phone 7925G, 7925G-EX, and 7926G Administration Guide...
Page 226: Stream Statistics Menu
Port number of the destination Local Port Port number of the phone Receiver Joins Number of times the phone has started receiving a stream Host Name Hostname for the phone Cisco Unified Wireless IP Phone 7925G, 7925G-EX, and 7926G Administration Guide...
Page 227 Number of seconds that have concealment events (lost frames) from the start of the voice stream (includes severely concealed seconds) Related Topics Roaming and Voice Quality or Lost Connection Problems, on page 219 Cisco Unified Wireless IP Phone 7925G, 7925G-EX, and 7926G Administration Guide...
Page 228 Remote Monitoring Stream Statistics Menu Cisco Unified Wireless IP Phone 7925G, 7925G-EX, and 7926G Administration Guide...
Page 229: Startup And Connectivity Problems
Troubleshooting Procedures, page 228 Startup and Connectivity Problems After installing a Cisco Unified Wireless IP Phone 7925G, 7925G-EX, and 7926G in your network and adding it to Cisco Unified Communications Manager Administration, the phone should start up as described in the Phone Startup Process, on page 64.
Page 230: No Association To Cisco Aironet Access Points
• Power on another previously functional Cisco Unified Wireless IP Phone to verify that the access point is active. • Power on the Cisco Unified Wireless IP Phone that will not start up and move to a different access point location that is known to be good.
Page 231: Access Point Settings Mismatch
• If you are using a WPA Pre-shared key or WPA2 Pre-shared Key, check that you have the correct passphrase configured. • You might need to enter the username on the phone in the domain\username format when authenticating with a Windows domain. Cisco Unified Wireless IP Phone 7925G, 7925G-EX, and 7926G Administration Guide...
Page 232: Eap Authentication Failed Message
The phone cannot successfully start up until it connects to the LAN and registers with a Cisco Unified Communications Manager server. The following sections can assist you in determining the reason that the phone is unable to start up properly.
Page 233: Phone Cannot Connect To Tftp Server Or To Cisco Unified Communications Manager
IP phone may continually cycle while attempting to contact the identified TFTP server. The Cisco Unified Wireless IP Phone does not cache the IP information passed from the DHCP server, so the TFTP request must be sent and responded to every time the phone power cycles.
Page 234: Ip Addressing And Routing
Solution Verify the IP addressing for the Cisco Unified Wireless IP Phone. If you are using DHCP, the DHCP server should provide these values. If you have assigned a static IP address to the phone, you must enter these values manually.
Page 235: Cisco Unified Communications Manager And Tftp Service Status
Solution If the Cisco Unified Communications Manager service is not running, all devices on the network that rely on it to make phone calls will be affected. If the TFTP service is not running, many devices will not be able to start up successfully.
Page 236: Intermittent Network Outages
Verify DHCP Setup, on page 229. • Verify that the DHCP server is set up properly. • Verify the DHCP lease duration. Cisco recommends that you set the lease duration to 8 days. Voice VLAN Setup Errors Problem If the Cisco Unified Wireless IP Phone appears to reset during heavy network usage (for example, following extensive web surfing on a computer connected to same access point and switch as phone), it is likely that you do not have a voice VLAN or the appropriate QoS settings configured.
Page 237: Phones Have Not Been Intentionally Reset
Solution You can check if a Cisco Unified IP Phone received a command from Cisco Unified Communications Manager to reset by pressing Applications on the phone and choosing Administrator Settings > Status > Network Statistics.
Page 238: Ring Volume Is Too Low
• Check your gateway and IP routing for voice problems. • Check if a firewall or NAT is in the path of the RTP packets. If so, you can use Cisco IOS and PIXNAT to modify the connections so that two-way audio is possible.
Page 239: Phone Does Not Ring
• Check to see if noise or interference in the coverage area is too great. • Check that signal to noise ratio (SNR) levels are 25 dB or higher for acceptable voice quality. Cisco Unified Wireless IP Phone 7925G, 7925G-EX, and 7926G Administration Guide...
Page 240: Voice Conversation Delays While Roaming
-67 dBm to roam successfully. • Check the Cisco Catalyst 45xx switch. If Cisco Catalyst 45xx series switches are being used as the main Layer 3 switches in the network, ensure that the supervisor blades are a minimum SUP2+ or later version.
Page 241: Voice Quality Monitoring
Guide. Voice Quality Monitoring To measure the voice quality of calls that are sent and received within the network, Cisco IP Phones use the following statistical metrics that are based on concealment events. The DSP plays concealment frames to mask frame loss in the voice packet stream.
Page 242: Voice Quality Metrics
• Check to see if the MOS LQK version changed after a firmware upgrade. Conceal Ratio and Conceal • Network impairment from packet loss or high jitter. Seconds increase significantly Cisco Unified Wireless IP Phone 7925G, 7925G-EX, and 7926G Administration Guide...
Page 243: Common Phone Status Messages
The phone is unable to place or receive calls. The no signal icon displays on the phone screen. The phone displays the Leaving Service Area message. Cause The phone cannot detect any access point (AP) beacons Cisco Unified Wireless IP Phone 7925G, 7925G-EX, and 7926G Administration Guide...
Page 244: Locating Network Services Message
The main phone screen is not active and the phone displays the Configuring IP message. Cause The phone is attempting to obtain network parameters such as its IP address, or the IP address of the gateway or router from the DHCP server. Cisco Unified Wireless IP Phone 7925G, 7925G-EX, and 7926G Administration Guide...
Page 245: Configuring Cm List Message
215. Time on phone is incorrect Sometimes the time or date on the phone is incorrect. The Cisco Unified Wireless IP Phone gets its time and date when it registers with Cisco Unified Communications Manager. Power cycle the phone to reset the time or date.
Page 246 Phone call cannot be established The phone does not have a DHCP IP address, is unable to register to Cisco Unified Communications Manager, and shows a Configuring IP or Registering message.
Page 247: Log Information For Troubleshooting
Trace Logs function to trace the path of a packet from the phone to Cisco Unified Communications Manager. The result shows the number of hops and the IP address of each hop to reach the Cisco Unified Communications Manager server. You can use this information to check connectivity between the phone, Cisco Unified Communications Manager servers and gateways during a call.
Page 248: Reset Phone To Factory Defaults
Cisco Unified Communications Manager database as an unassigned DN. You can assign these DNs to other devices or delete them from the Cisco Unified Communications Manager database. You can use the Route Plan Report to view and delete unassigned reference numbers. See Cisco Unified Communications Manager Administration Guide for more information.
Page 249: Verify Dhcp Setup
To create a new configuration file, follow these steps: Procedure Step 1 From Cisco Unified Communications Manager, select Device > Phone > Find to locate the phone that is not working properly. Step 2 Choose Delete to remove the phone from the Cisco Unified Communications Manager database.
Page 250 Cisco Unified IP Phones. Step 3 From Cisco Unified Communications Manager, choose System > Server and verify that the server is referred to by its IP address and not by its hostname. Cisco recommends that you configure only IP addresses and not hostnames to eliminate the DNS Note resolution in the phone registration process.
Page 251: Internal Support Website
Cisco Unified Wireless IP Phone Operations Users need to know that their Cisco Unified Wireless IP Phone operates more like a cell phone than like their desktop phone. Small wireless phones with an antenna allow users to move around a facility while staying connected to a call.
Page 252: Phone Care And Maintenance
The Cisco Unified Wireless IP Phone has many of the same phone features as the IP phone desktop models, such as Mute, access to voice messaging, and directories. The phone has a limited number of buttons because of its size.
Page 253: Help System On Phone
Cisco website, Cisco recommends that you provide links to the current documentation. If you do not want to or cannot send users to the Cisco website, Cisco suggests that you download the PDF files and provide them to end users on your website.
Page 254: User Voice Messaging System Access
Cisco Unified Communications Manager, see the documentation for your system at this URL: http://www.cisco.com/en/US/products/sw/voicesw/ps556/tsd_products_support_series_home.html If you are using a Cisco Unity voice messaging system, see the Cisco Unity documentation for your system for configuring voice messaging and the initial passwords at this URL: http://www.cisco.com/en/US/products/sw/voicesw/ps2237/tsd_products_support_series_home.html...
Page 255: International User Support
Unified Communications Manager Endpoints Locale Installer By default, Cisco IP Phones are set up for the English (United States) locale. To use the Cisco IP Phones in other locales, you must install the locale-specific version of the Unified Communications Manager Endpoints Locale Installer on every Cisco Unified Communications Manager server in the cluster.
Page 256 International User Support Unified Communications Manager Endpoints Locale Installer Cisco Unified Wireless IP Phone 7925G, 7925G-EX, and 7926G Administration Guide...
Page 257: Technical Specifications
Operating Environment Specifications The following table shows the physical and operating environment specifications for the Cisco Unified Wireless IP Phone 7925G and 7926G. Table 51: Cisco Unified Wireless IP Phone 7925G and 7926G physical and operating environmental specifications Specification Value or range Operating Temperature 0°...
Page 258: Specifications
Cisco Unified Wireless IP Phone 7925G-EX Physical and Operating Environment Specifications The following table shows the physical and operating environment specifications for the Cisco Wireless IP Phone 7925G-EX. Table 52: Cisco Unified Wireless IP Phone 7925G-EX Physical and Operating Environmental Specifications...
Page 259: Phone Behavior During Times Of Network Congestion
Phone Behavior During Times of Network Congestion Anything that degrades network performance can affect Cisco IP Phone voice and video quality, and in some cases, can cause a call to drop. Sources of network degradation can include, but are not limited to, the following activities: •...
Page 260 Technical Specifications Phone Behavior During Times of Network Congestion Cisco Unified Wireless IP Phone 7925G, 7925G-EX, and 7926G Administration Guide...
Page 261: Qos Policies Setup
Deployment Guide at http://www.cisco.com/en/US/products/hw/phones/ps379/products_implementation_ design_guides_list.html. QoS Policies Setup For information about QoS policies, see Cisco Unified Wireless IP Phone 7925 and 7926 Series Deployment Guide. Cisco Unified Communications Manager Setup for Cisco Unified Wireless IP Phone 7925G, 7925G-EX, and 7926G The following steps provide an overview and checklist of configuration tasks for the Cisco Unified Wireless IP Phone 7925G, 7925G-EX, and 7926G in Cisco Unified Communications Manager Administration.
Page 262 Cisco Unified Wireless IP Phone 7925G, 7925G-EX, and 7926G Deployment Overview Cisco Unified Communications Manager Setup for Cisco Unified Wireless IP Phone 7925G, 7925G-EX, and 7926G Procedure Step 1 Gather the following information about the phone: • Phone model • MAC address •...
Page 263 Configure Cisco Unified IP Phone services and assign services (optional). This step provides IP Phone services. Note Users can add or change services on their phones by using the Cisco Unified CM User Options. For more information, see • Cisco Unified Communications Manager Administration Guide, “Cisco Unified IP Phone Services Configuration”...
Page 264 The following steps provide an overview and checklist of installation tasks for the Cisco Unified Wireless IP Phone 7925G, 7925G-EX, and 7926G. The steps presents a suggested order to guide you through the phone installation. Some tasks are optional, depending on your system and user needs. For detailed procedures and information, see the sources in the steps.
Page 265 Cisco Unified Wireless IP Phone 7925G, 7925G-EX, and 7926G Deployment Overview Cisco Unified Wireless IP Phone 7925G, 7925G-EX, and 7926G Installation For more information, see: • Cisco Unified Wireless IP Phone 7925G, 7925G-EX, and 7926G User Guide • Roaming and Voice Quality or Lost Connection Problems, on page 219 Step 6 Provide information to end users about how to use their phones and how to configure their phone options.
Page 266 Cisco Unified Wireless IP Phone 7925G, 7925G-EX, and 7926G Deployment Overview Cisco Unified Wireless IP Phone 7925G, 7925G-EX, and 7926G Installation Cisco Unified Wireless IP Phone 7925G, 7925G-EX, and 7926G Administration Guide...
Page 267 VLAN description call authenticated encrypted protected barge 19, 148 Call Back BAT (Bulk Administration Tool) call display restrictions battery 7, 52, 54 call forward charging all calls Cisco Unified Wireless IP Phone 7925G, 7925G-EX, and 7926G Administration Guide IN-1...
Page 268 38, 214, 217 encrypted settings for TFTP server overview troubleshooting SEPxxxxxxxxxxxx.cnf.xml verifying settings XMLDefault.cnf.xml documentation 233, 235 configuring 99, 100, 133, 166, 170, 171, 241 for users LDAP directories Cisco Unified Wireless IP Phone 7925G, 7925G-EX, and 7926G Administration Guide IN-2...
Page 269 5, 62 charger Battery LED audio quality charger Power LED ordering desktop charger port phone quality lightweight extensible authentication protocol, See LEAP help local configuration using erasing hold Cisco Unified Wireless IP Phone 7925G, 7925G-EX, and 7926G Administration Guide IN-3...
Page 270 67, 71, 73, 75, 95, 96, 104, 105, 108, 109, 195, 196, 197, SCCP 200, 204 supported about 67, 195 accessing 71, 195 TFTP change password device information installing drivers network configuration Cisco Unified Wireless IP Phone 7925G, 7925G-EX, and 7926G Administration Guide IN-4...
Page 271 See SSID redial services 148, 167 resetting description intentionally subscribing to resolving startup problems settings menu ring activity access on phone ring tone creating custom Cisco Unified Wireless IP Phone 7925G, 7925G-EX, and 7926G Administration Guide IN-5...
Page 272 38, 93, 122 TFTP settings summary information web page VLAN configuration survivable remote site telephony (SRST) wireless IP phone IP address of router Trust List screen Cisco Unified Wireless IP Phone 7925G, 7925G-EX, and 7926G Administration Guide IN-6...
Page 273 TKIP, description for installation WPA authentication for plug socket description for power outages for power supply for short circuit protection for telephone receiver translations XMLDefault.cnf.xml configuration file Cisco Unified Wireless IP Phone 7925G, 7925G-EX, and 7926G Administration Guide IN-7...
Page 274 Index Cisco Unified Wireless IP Phone 7925G, 7925G-EX, and 7926G Administration Guide IN-8...

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