Appendix B Customer Support; Information Needed - Freecom VALUELOADER LTO User Manual

Lto tape autoloader

Table of Contents

Appendix B

Customer Support

This appendix provides a list of information you should have

before contacting Customer Service or a backup software vendor

for technical support.

Before contacting Technical Support, please have the following

information ready:

• Model number for your ValueLoader

• Serial number

• Media type and format

• Recent error codes

• Revision number for ValueLoader and tape drive firmware

• Brand and model of your host computer

• Brand and model of your SCSI host adapter

ValueLoader LTO Tape Autoloader User Manual

Table of Contents

Troubleshooting

Do you have a question about the VALUELOADER LTO and is the answer not in the manual?

Valueloader