Freecom VALUELOADER LTO User Manual page 68

Diagnostics and Troubleshooting
Troubleshooting
Problem
Media Compatibility
Media format invalid for
drive type.
Media Attention LED Issues
Contamination by loose
debris.
Contamination by head
staining (caused by
adhesion of chemicals
present in tape media to
the head surface).
Nonacclimated media.
Wrong cleaning cartridge.
Bad/defective/
contaminated media.
Expired cleaning cartridge.
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Solution
• You attempted to load incompatible media into the tape drive.
Ensure the media is compatible with HP LTO.
• Avoid contamination by ensuring that the ValueLoader is
installed in a clean, contamination-free environment.
• Store cartridges vertically in their plastic cases.
• Continue cleaning the tape drive as needed.
• One or two passes with the cleaning cartridge should resolve
the Media Attention LED caused by normal head staining.
• If a cleaning cartridge is unsuccessful in resolving a cleaning
light after three or more attempts, discard it and use a new
cleaning cartridge.
• A cartridge should be acclimated for a minimum of 24 hours
before being used, particularly if it has been stored at a
substantially different temperature or level of humidity than
the ValueLoader.
• Make sure you are using an HP LTO cleaning cartridge.
• If the Media Attention LED is cleared using a cleaning
cartridge and then immediately reappears each time a
particular cartridge is reloaded, and you have confirmed that
the suspect cartridge is not invalid, that cartridge should be
suspected as being contaminated.
• If this occurs, export the cartridge, clean the tape drive again,
and then load a known good cartridge. Any cartridge
suspected of being defective or contaminated should not be
reused in any drive.
• If the existing cleaning cartridge has been used 15 times,
replace it with a new cleaning cartridge.
ValueLoader LTO Tape Autoloader User Manual