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Troubleshooting
Related Manuals for Freecom VALUELOADER LTO
Summary of Contents for Freecom VALUELOADER LTO
- Page 1 ValueLoader™ LTO Tape Autoloader User Manual 6326709-01 Ver. A, Rel. 01...
- Page 2 ValueLoader LTO Tape Autoloader User Manual, 6326709-01, Ver. A, Rel. 01, June 2003, Made in USA. This publication is provided “as is” without warranty of any kind, either express or implied, including but not limited to the implied warranties of merchantability or fitness for a particular purpose. This publication may be revisee from time to time without notice.
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Page 3: Table Of Contents
Unpacking the ValueLoader ..............7 Identifying ValueLoader Accessories..........9 Installing the ValueLoader into a Rack ..........11 Connecting the SCSI and Power Cables..........13 Preparing the Host and Verifying the Connection......15 Installing Device Drivers .............. 17 ValueLoader LTO Tape Autoloader User Manual... - Page 4 Running the ValueLoader System Test ..........42 Retrieving Information About the ValueLoader......43 Cycle Count..................43 View Event Log ................43 Product Revision ................44 Firmware Revision.................44 Chapter 4 Diagnostics and Troubleshooting Troubleshooting..................47 Installation Problems..............48 Troubleshooting Table ..............50 Removing Stuck Cartridges ..............55 ValueLoader LTO Tape Autoloader User Manual...
- Page 5 ValueLoader Error Codes..............59 Appendix A Technical Specifications Appendix B Customer Support Information Needed................69 Information Needed by Software Vendors ........70 ValueLoader LTO Tape Autoloader User Manual...
- Page 6 ValueLoader LTO Tape Autoloader User Manual...
- Page 7 Figure 11 Operator’s Panel Menu Structure........26 Figure 12 Importing a Cartridge ............28 Figure 13 Exporting a Cartridge............29 Figure 14 Write-Protect Switch............31 Figure 15 Removing Mounting Brackets (Left Side Shown)..56 ValueLoader LTO Tape Autoloader User Manual...
- Page 8 Figures Figure 16 Pulling the Cartridge Release Lever.......57 Figure 17 Installing the Carrier ............58 viii ValueLoader LTO Tape Autoloader User Manual...
- Page 9 Error Codes................ 60 Table 6 Physical Specifications ............. 65 Table 7 Operating Specifications ..........66 Table 8 ValueLoader Environmental Specifications....66 Table 9 HP LTO Drive Specifications .......... 67 Table 10 Media Specifications............68 ValueLoader LTO Tape Autoloader User Manual...
- Page 10 Tables ValueLoader LTO Tape Autoloader User Manual...
- Page 11 The purpose of this manual is to provide end users with the following information: • ValueLoader™ LTO description and specifications. • ValueLoader installation and configuration • Tape cartridge description and general overview • ValueLoader operation • Troubleshooting • Customer-replaceable components ValueLoader LTO Tape Autoloader User Manual...
- Page 12 • Appendix A, Technical Specifications - This appendix describes ValueLoader environmental, operational, drive, and media specifications. • Appendix B, Customer Support - This appendix list support information for the ValueLoader. ValueLoader LTO Tape Autoloader User Manual...
- Page 13 Warnings indicate potential hazards to personal Warning: safety and are included to prevent injury. Customer Support For information on support, or to access our “Frequently Asked Questions” database, visit our Web site. ValueLoader LTO Tape Autoloader User Manual xiii...
- Page 14 ValueLoader LTO Tape Autoloader User Manual...
- Page 15 9x • Installing the ValueLoader into a Rack on page 11 • Connecting the SCSI and Power Cables on page 13 • Preparing the Host and Verifying the Connection on page 15 ValueLoader LTO Tape Autoloader User Manual...
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Page 16: Installing The Valueloader Installation Overview
SCSI IDs, one for the tape drive and the other for the ValueLoader robotics. The ValueLoader uses up to eight LTO data cartridges, providing a maximum formatted capacity of 1600 gigabytes (GB) assuming a 2:1 compression ratio. ValueLoader LTO Tape Autoloader User Manual... -
Page 17: Barcode Reader
(HVD) SCSI bus. The ValueLoader is compatible with a narrow (50-pin) SCSI bus using a customer-supplied 68-pin to 50- pin adapter that terminates the unused 18 pins. These adapters are sometimes labeled high-byte termination. ValueLoader LTO Tape Autoloader User Manual... -
Page 18: Product Overview
Installing the ValueLoader Understanding ValueLoader Features Figure 1 describes front panel controls. Product Overview Figure 1 Front Panel Power switch Import/export slot Front panel LEDs Front panel LCD screen Control keys ValueLoader LTO Tape Autoloader User Manual... -
Page 19: Figure 2 Rear Panel
The arrows in the figure indicate screws that need to be Note: removed to remove the top cover. In addition to the screws pictured, there are three screws on each side of the ValueLoader. 68-pin SCSI connectors Fan vent Power connector ValueLoader LTO Tape Autoloader User Manual... -
Page 20: Choosing A Location
Minimal sources of particulate contamination. Avoid areas near frequently used doors and walkways, stacks of supplies that collect dust, printers, or smoke-filled rooms. Excessive dust or debris can damage Caution: tapes and tape drives. ValueLoader LTO Tape Autoloader User Manual... -
Page 21: Unpacking The Valueloader
Clear a table or desk so that you have room to unpack the ValueLoader. Inspect the shipping box for damage. If you notice any damage, report it to the shipping company immediately. Open the shipping box and remove the accessories package. Set the accessories package aside. ValueLoader LTO Tape Autoloader User Manual... - Page 22 Carefully remove the shipping padding from the left and right sides of the ValueLoader. Then remove the bag from the ValueLoader. Save the packing materials in case you need to move Note: or ship the ValueLoader in the future. ValueLoader LTO Tape Autoloader User Manual...
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Page 23: Identifying Valueloader Accessories
Installing the ValueLoader Identifying ValueLoader Accessories Identifying ValueLoader Accessories Figure 3 identifies accessories for use with the ValueLoader. Figure 3 Basic ValueLoader Accessories SCSI cable SCSI terminator Power cable Marketing and regulatory information Quick Install Guide ValueLoader LTO Tape Autoloader User Manual... -
Page 24: Figure 4 Rack Kit Components
Installing the ValueLoader Identifying ValueLoader Accessories Figure 4 shows additional accessories used for rackmount installations. Figure 4 Rack Kit Components ValueLoader LTO Tape Autoloader User Manual... -
Page 25: Installing The Valueloader Into A Rack
Using the screws you removed in step 1, secure one mounting bracket from the rack kit to each side of the ValueLoader, as shown in figure Figure 5 Installing Mounting Brackets (Left Side Shown) ValueLoader LTO Tape Autoloader User Manual... -
Page 26: Figure 6 Installing Rails In The Rack (Left Side Shown)
• The correct orientation of the left rail is shown in figure Repeat for the right rail. Figure 6 Installing Rails in the Rack (Left Side Shown) ValueLoader LTO Tape Autoloader User Manual... -
Page 27: Connecting The Scsi And Power Cables
SCSI devices. Remove the power cables from the server and all attached accessories. Failure to remove the power cables from these Caution: devices may result in damage to the ValueLoader. ValueLoader LTO Tape Autoloader User Manual... -
Page 28: Figure 8 Attaching Scsi And Power Cables
SCSI bus is properly terminated. Attach the power cable to the power connector on the rear panel of the ValueLoader as shown in figure Figure 8 Attaching SCSI and Power Cables ValueLoader LTO Tape Autoloader User Manual... -
Page 29: Preparing The Host And Verifying The Connection
• If the host server is connected to a network, check with the system administrator before turning off power. • Use proper procedures to prevent electrostatic discharge (ESD). Use wrist-grounding straps and anti-static mats when handling internal components. ValueLoader LTO Tape Autoloader User Manual... - Page 30 • For Windows® 2000, select Settings > Control Panel > (and/or System > Hardware > Device Manager > Tape Drive Media Changer For more information on verifying the connection of SCSI devices, consult the operating system documentation. ValueLoader LTO Tape Autoloader User Manual...
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Page 31: Installing Device Drivers
Click the button in the upper-left corner of the Action Computer Management dialog box. Click . Windows 2000 scans for the Scan for Hardware Changes drive. The drive appears under “? Other Devices” again. ValueLoader LTO Tape Autoloader User Manual... - Page 32 Right-click the icon on the Windows desktop, My Computer then click , and then click Manage Device Manager The tape drive should be listed under the “Medium Changers” item as “Unknown Medium Changer Device.” ValueLoader LTO Tape Autoloader User Manual...
- Page 33 Next Click the button. Finish Close the Device Properties dialog box. The ValueLoader appears in the Device Manager under Medium Changers as . It is now ready to use. DLT VS Medium Changer ValueLoader LTO Tape Autoloader User Manual...
- Page 34 Installing the ValueLoader Preparing the Host and Verifying the Connection ValueLoader LTO Tape Autoloader User Manual...
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Page 35: Chapter 2 Operating The Valueloader
22 • Understanding the Menu Structure on page 26 • Using Cartridges on page 27 • Cleaning the Tape Drive on page 32 • Creating an Inventory of Cartridges on page 33 ValueLoader LTO Tape Autoloader User Manual... -
Page 36: Operator's Panel Overview
The Media Attention LED will be illuminated in this case. See Indicators on page 24 for more information. Exporting the indicated cartridge should clear the error condition. See Exporting Cartridges on page 29 for instructions. ValueLoader LTO Tape Autoloader User Manual... -
Page 37: Figure 10 Operator's Panel-Drive Loaded
ValueLoader status line indicates the current operation. Figure 10 Operator’s Panel—Drive Loaded The block appears on the corresponding cartridge position. It alternates between a solid block and the cartridge number to indicate that the cartridge is active. ValueLoader LTO Tape Autoloader User Manual... -
Page 38: Led Indicators
Error Illuminated when an unrecoverable tape drive or ValueLoader error occurs. A corresponding error message appears on the LCD screen. See ValueLoader Error Codes on page 59 for more details. ValueLoader LTO Tape Autoloader User Manual... -
Page 39: Operator's Panel Control Buttons
Selects the previous item or value in the currently displayed menu. Next Selects the next item or value in the currently displayed menu. Enter Executes the current menu or selects the current option displayed on the LCD panel. ValueLoader LTO Tape Autoloader User Manual... -
Page 40: Understanding The Menu Structure
Impor t View Event Log Expor t Product Rev Load Cartridge Firmware Rev Unload Car tridge Clean Drive CONFIGURA TION Re-inventor y Reset Change SCSI ID DIAGNOSTICS Code Update System Test Circular Mode Autoload Mode ValueLoader LTO Tape Autoloader User Manual... -
Page 41: Using Cartridges
Operating the ValueLoader Using Cartridges Using Cartridges Before you use the ValueLoader LTO, make sure you observe these general rules: • Use only LTO cartridges. You can order tape cartridges at our Web site. Make sure all cartridges that you want to use for... -
Page 42: Figure 12 Importing A Cartridge
Repeat steps as needed for additional cartridges. Press the button when you have finished importing [Cancel] cartridges. Verify that the LCD screen shows that the desired slots have cartridges installed. Figure 12 Importing a Cartridge ValueLoader LTO Tape Autoloader User Manual... -
Page 43: Exporting Cartridges
Repeat steps as needed for any additional cartridges. Press the button when you are done exporting [Cancel] cartridges. Make sure the LCD screen indicates that the desired slots are empty. Figure 13 Exporting a Cartridge ValueLoader LTO Tape Autoloader User Manual... -
Page 44: Loading Cartridges
[Enter] cartridge from the tape drive. Status messages appear while the cartridge is unloading. “Drive Empty” appears when the operation is complete. Press the button when you are done unloading the [Cancel] cartridge. ValueLoader LTO Tape Autoloader User Manual... -
Page 45: Write-Protecting Cartridges
ValueLoader. • Store cartridges in their storage cases. • Do not expose cartridges to direct sunlight or sources of heat, including portable heaters and heating ducts. ValueLoader LTO Tape Autoloader User Manual... -
Page 46: Cleaning The Tape Drive
Refer to the backup software documentation for more information. Also refer to the backup software documentation for information on enabling automatic or scheduled cleanings with the use of a dedicated cleaning slot. ValueLoader LTO Tape Autoloader User Manual... -
Page 47: Creating An Inventory Of Cartridges
Press the button until “Re-inventory” appears on the LCD screen. Then, press [Enter] The ValueLoader then checks the drive and each slot for the presence of a tape in order to update inventory information. ValueLoader LTO Tape Autoloader User Manual... - Page 48 Operating the ValueLoader Creating an Inventory of Cartridges ValueLoader LTO Tape Autoloader User Manual...
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Page 49: Chapter 3 Valueloader Administration
Retrieving Information About the ValueLoader on page 43 Configuring the ValueLoader The Configuration menu provides access to the following ValueLoader configuration options: • Resetting the ValueLoader • Setting SCSI IDs • ValueLoader operating modes • Updating firmware ValueLoader LTO Tape Autoloader User Manual... -
Page 50: Resetting The Valueloader
The default SCSI IDs for the ValueLoader are 6 for the tape drive and 5 for the robotics. You should only need to change the SCSI IDs if there are other devices on the SCSI bus with the same SCSI IDs. ValueLoader LTO Tape Autoloader User Manual... - Page 51 If you changed the SCSI ID, you may also need to cycle Note: power on the host server and reconfigure your backup software before you can use the ValueLoader. Consult your hardware and software manuals for more information. ValueLoader LTO Tape Autoloader User Manual...
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Page 52: Valueloader Operating Modes
To further determine how you want tapes loaded into the ValueLoader’s tape drive while in Sequential Mode, you may set Circular and Autoload options from the autoload front panel. ValueLoader LTO Tape Autoloader User Manual... - Page 53 To access this option, follow these steps: From the Home Screen or main menu, press the button until “Configuration” appears on the top line of the LCD screen. Press the button to select. [Enter] ValueLoader LTO Tape Autoloader User Manual...
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Page 54: Updating Firmware
If the carousel is full, export a cartridge to make room for the firmware upgrade cartridge. (See Exporting Cartridges on page 29 for instructions.) Do not import the firmware upgrade cartridge before starting this procedure. ValueLoader LTO Tape Autoloader User Manual... - Page 55 ValueLoader resets, then unloads and exports the firmware upgrade cartridge. Remove the firmware upgrade cartridge and press the [Enter] button when the LCD screen prompts you to do so. ValueLoader LTO Tape Autoloader User Manual...
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Page 56: Using Scsi
From the Home Screen or main menu, press the button until “Diagnostics” appears on the top line of the LCD screen. Press the button to select. “System Test” appears on the [Enter] LCD screen. Press the button to begin the test. [Enter] ValueLoader LTO Tape Autoloader User Manual... -
Page 57: Retrieving Information About The Valueloader
To use this option: From the Home Screen or main menu, press the button until “Information” appears on the top line of the LCD screen. Press the button to access the available options. [Enter] ValueLoader LTO Tape Autoloader User Manual... -
Page 58: Product Revision
Press the button to access the available options. [Enter] Press the button until “Firmware Rev” appears on the LCD screen. The LCD screen displays the revision of the firmware currently installed in the ValueLoader. ValueLoader LTO Tape Autoloader User Manual... - Page 59 ValueLoader Administration Retrieving Information About the ValueLoader Press the button when done. [Cancel] After a firmware update, the firmware revision Note: displayed on the LCD will not be updated until the ValueLoader is power cycled. ValueLoader LTO Tape Autoloader User Manual...
- Page 60 ValueLoader Administration Retrieving Information About the ValueLoader ValueLoader LTO Tape Autoloader User Manual...
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Page 61: Chapter 4 Diagnostics And Troubleshooting
It also includes information on error codes and diagnostics. • Troubleshooting on page 47 • Removing Stuck Cartridges on page 55 • ValueLoader Error Codes on page 59 Troubleshooting This section contains installation problems and a troubleshooting table. ValueLoader LTO Tape Autoloader User Manual... -
Page 62: Installation Problems
The length of the SCSI cabling inside the ValueLoader is 60 cm (2 feet). This length must be included in any calculations of total cable length. Replace suspect SCSI cables with known good cables. ValueLoader LTO Tape Autoloader User Manual... - Page 63 Make sure that the host adapter is properly seated in the motherboard slot, and the operating system correctly detects the host adapter. Make sure that the proper device driver is installed for the SCSI host adapter. ValueLoader LTO Tape Autoloader User Manual...
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Page 64: Troubleshooting Table
No display messages • Make sure the power cord is connected. appear. • Make sure the power switch is on. • Power cycle the ValueLoader. • Download ValueLoader firmware. • Contact your service representative. ValueLoader LTO Tape Autoloader User Manual... - Page 65 Cleaning or data cartridge • Make sure you are using cleaning and data cartridges that are incompatible with drive compatible with the tape drive. The ValueLoader automatically unloads incompatible cartridges to their original slot. ValueLoader LTO Tape Autoloader User Manual...
- Page 66 • If the SCSI bus is narrow (50-pin), verify that only SCSI IDs 0 through 7 are being used. • Make sure to cycle power on the ValueLoader after changing the SCSI ID. • Reboot the host server. ValueLoader LTO Tape Autoloader User Manual...
- Page 67 • Clean the tape drive. See Cleaning the Tape Drive on page 32. Cannot load the cleaning • Make sure you are using an HP LTO cleaning cartridge. cartridge. • Contact your service representative. ValueLoader LTO Tape Autoloader User Manual...
- Page 68 Expired cleaning cartridge. • If the existing cleaning cartridge has been used 15 times, replace it with a new cleaning cartridge. ValueLoader LTO Tape Autoloader User Manual...
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Page 69: Removing Stuck Cartridges
Contact Customer Support if a cartridge is stuck in the Note: drive. Move the power switch on the front panel to the OFF position. You may need to use the tip of a pen or similar item to move the power switch. ValueLoader LTO Tape Autoloader User Manual... -
Page 70: Figure 15 Removing Mounting Brackets (Left Side Shown)
ValueLoader. Remove the top cover by lifting it from the back and easing it out from under the front panel display cover. ValueLoader LTO Tape Autoloader User Manual... - Page 71 Import/Export slot. On each carrier, carefully pull the cartridge lock lever away from the carrier, allowing the cartridge to slide out as shown in figure Figure 16 Pulling the Cartridge Release Lever ValueLoader LTO Tape Autoloader User Manual...
- Page 72 If it is properly attached to the belt, it should not move. If it moves, reinstall the carrier. Replace the top cover of the ValueLoader and reinstall the cover screws and mounting brackets (if rackmounted). ValueLoader LTO Tape Autoloader User Manual...
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Page 73: Valueloader Error Codes
Press the button to access the most recently logged error [Enter] message. Press the button to display each error in the log. Press when done. [Cancel] Table 5 gives a description of ValueLoader error codes. ValueLoader LTO Tape Autoloader User Manual... -
Page 74: Table 5 Error Codes
There was a communication timeout between the drive and loader during the System Test. 3 0 8F Recovered Loader Error. Loader error recovery successful. Your diagnostic tool can provide details of the original loader error. ValueLoader LTO Tape Autoloader User Manual... - Page 75 Gripper Position Error. Gripper unable to reach position. 3 0 A2 Cartridge Pick Error. An error occurred while trying to pull a 3 0 A3 cartridge from the drive or a carousel slot. ValueLoader LTO Tape Autoloader User Manual...
- Page 76 If the error recurs, contact Technical Support. Timeout on ValueLoader Cycle power on the ValueLoader and attempt 3 0 B7 Command. the operation again. If the error recurs, contact Technical Support. ValueLoader LTO Tape Autoloader User Manual...
- Page 77 3 0 BC the operation again. If the error recurs, contact Technical Support. Fatal Error. Cycle power on the ValueLoader and attempt 3 0 BF the operation again. If the error recurs, contact Technical Support. ValueLoader LTO Tape Autoloader User Manual...
- Page 78 Diagnostics and Troubleshooting ValueLoader Error Codes ValueLoader LTO Tape Autoloader User Manual...
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Page 79: Table 6 Physical Specifications
Width 41.9 cm (16.5 in.) 60 cm (23.6 in.) Depth 60.9 cm (24 in.) 74.3 cm (29.2 in.) 65 cm (25.6 in) with barcode reader Weight 10 kg (22 lbs.) 11.35 kg (24.9 lbs.) ValueLoader LTO Tape Autoloader User Manual... -
Page 80: Table 7 Operating Specifications
-40° to 65° C Recommended operating 20° to 30° C temperature Temperature shock immunity - 10° C per hour maximum rate of change Humidity Operating 20% to 80% RH noncondensing Nonoperating 5% to 95% RH noncondensing ValueLoader LTO Tape Autoloader User Manual... -
Page 81: Table 9 Hp Lto Drive Specifications
80 MB/second Average access time 71 seconds Loading time to BOT (for <25 seconds (average) previously written tape) Unloading time from BOT 13 seconds (average) MTBF 250,000 hours Interface type LVD Ultra 2 SCSI ValueLoader LTO Tape Autoloader User Manual... -
Page 82: Table 10 Media Specifications
(4 x 4.15 x 0.85 in.) Shelf life 30 years minimum @ 20° C 40% RH (noncondensing) Cartridge life 1,000,000 passes (any point on the tape passing the recording head in either direction) Cleaning cartridge life 15 uses ValueLoader LTO Tape Autoloader User Manual... -
Page 83: Appendix B Customer Support
• Media type and format • Recent error codes • Revision number for ValueLoader and tape drive firmware • Brand and model of your host computer • Brand and model of your SCSI host adapter ValueLoader LTO Tape Autoloader User Manual... -
Page 84: Information Needed By Software Vendors
• Explanation of how to reproduce the problem, if possible • Events that may have contributed to the problem, recent operator actions, recent events in the software or the system, and recent changes to the computer system, software, or network environment. ValueLoader LTO Tape Autoloader User Manual... - Page 85 Barcode reader 3 Differential SCSI bus 3 Drive empty message 22 Cancel button 25 Capacity, maximum formatted 2 Cartridges loading 30 maintaining 31 Enter button 25 – removing stuck 55 – Error codes 59 unloading 30 ValueLoader LTO Tape Autoloader User Manual...
- Page 86 Rear panel 5 Labels, barcode 3 Resetting the ValueLoader 36 LEDs 24 Loading cartridges 30 – Location criteria, installation 6 Low-voltage differential 2 LTO cartridge 27 SCSI bus LVD SCSI bus 2 Diff 3 ValueLoader LTO Tape Autoloader User Manual...
- Page 87 Stuck cartridge, removing 55 System test 42 Temperature operating 32 storage 32 Termination, SCSI 16 – Troubleshooting 47 Unloading cartridges 30 – Unpacking the ValueLoader 7 – Updating firmware 40 Write-enabling cartridges 31 Writing-protecting cartridges 31 ValueLoader LTO Tape Autoloader User Manual...
- Page 88 ValueLoader LTO Tape Autoloader User Manual...
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