Contents Read the “Pre-Installation” and “Installing the tape drive” sections if you have to install or replace your Ultrium tape drive. If you have purchased your tape drive pre-installed in a server, go directly to the operating and troubleshooting information commencing on page 23. Pre-Installation Before you start page 3...
Before you start Ultrium tape drives are high performance, Ultra 3 SCSI devices designed to operate on a low voltage, differential SCSI bus (LVDS). They can be connected to a SCSI connection on a server or fibre channel/SCSI bridge. To get optimum performance from your tape drive you need a SCSI bus that can transfer data at a rate that supports the tape drive’s maximum burst transfer speed of 160 MB/second.
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Do I need additional items for installation? • If you do not have a spare, suitably rated SCSI connector on your server, you must install a new HBA (also known as a SCSI card). You will need to purchase and install the new HBA into an unused, 64-bit PCI expansion slot within your server before installing your tape drive.
Backup software and drivers Backup software For optimum performance it is important to use a backup application that is appropriate for your system’s configuration. In a direct attach configuration, where the tape drive is attached to a standalone server, you can use backup software that is designed for a single server environment.
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Direct attach - SCSI server Direct attach - FC/SCSI tape drive Network attach - SCSI FC/SCSI bridge Network attach - FC/SCSI Storage Area Network (SAN) Figure 1: usage models...
Usage models The tape drive can be directly attached to a VHD SCSI connector on a server or fibre channel bridge. It can be used in a stand-alone (direct attach) or network environment (both Local Area Network and Storage Area Network). To connect to fibre channel you must purchase and install a supported fibre channel/SCSI bridge.
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connecting to a FC/SCSI bridge connecting to an HBA card in the server Figure 2: checking the SCSI connection...
Step 1: Check the SCSI connection Use the following questions to help you check your SCSI connection. If you answer ‘Yes’ to all these questions, you are ready to install your tape drive. If you answer ‘No’, you will probably need to purchase and install additional items.
Step 2: Check the drive’s SCSI ID Your Ultrium drive is shipped with a default SCSI ID of 3, but it can be assigned any unused ID between 0 and 15. Do not use SCSI ID 7, which is reserved for the SCSI controller, or SCSI ID 0, which is typically assigned to the boot disk.
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SCSI OUT Connector SCSI IN Connector Figure 4: connecting the SCSI cable...
Step 3: Connect the SCSI cable A 68-pin, wide, VHD-to-HD SCSI cable is provided to connect your Ultrium tape drive to a VHD SCSI port on an LVDS SCSI bus. If your server or FC/SCSI bridge has an HD SCSI port, you must either purchase and install a VHD-to-HD adapter or use an HD-to-HD cable instead of the supplied cable.
Step 4: Connect the power cable An external Ultrium tape drive will operate using any voltage in the range 100–240 volts (50- 60 Hz). No adjustment is needed. Plug the power cable securely into the socket on the rear panel of the drive. Plug the other end of the power cable into the power outlet.
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arrow indicates leading direction affix label here Figure 6a: loading a cartridge eject button power on/off button Figure 6b: unloading a cartridge...
Step 5: Verify installation Once you have installed the drive hardware and ensured that you have downloaded any upgrades and drivers necessary for your backup application (see page 5), verify that the tape drive is functioning properly before you store your valuable data. Check operation Switch on the drive and the server.
Your Ultrium tape drive Your Ultrium tape drive has four LEDs (light emitting diodes) on the front panel, which indicate drive status, and two LEDs on the rear panel. The power switch is also illuminated when power is switched on. These LEDs provide useful troubleshooting information. See also “Understanding the LEDs”...
Use the correct media Data cartridges Ultrium tape drives use Ultrium tape cartridges. These are single-reel cartridges that match your drive's format and are optimized for high capacity, throughput and reliability. Compatible media can be recognized by the Ultrium logo, which is the same as the logo on the front of your drive.
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Looking after cartridges • Do not touch the tape media. • Do not attempt to clean the tape path or tape guides inside the cartridge. • Do not leave cartridges in excessively dry or humid conditions. Do not leave cartridges in direct sunlight or in places where magnetic fields are present (for example, under telephones, next to monitors or near transformers).
Optimizing performance Various factors can affect tape drive performance, particularly in a network environment or if the drive is not on a dedicated SCSI bus. If your tape drive is not performing as well as expected, consider the following points. Is the tape drive on a dedicated SCSI bus? For optimum performance, we recommend that the tape drive is the only device on the SCSI bus.
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Performance checklist The following list summarizes factors that can affect performance. They provide a guideline only of areas that may need further investigation. They do not attempt to explain how to configure individual systems. • Is the tape drive reading and writing data at the correct speed? •...
Troubleshooting The first step in problem-solving is establishing whether the problem lies with the cartridge, the drive, the host computer and its connections, or with the way the system is being operated. Most modern SCSI host bus adapters locate and display attached devices when the system is booting up.
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Problems encountered during installation Unpacking Description Further information Some parts appear to be missing or Contact your vendor if any parts need replacing. damaged. The SCSI cable shipped with the drive is not correct Description Further information The SCSI cable shipped with the drive The cable provided will connect to the majority of does not plug into the SCSI host adapter systems.
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Do drivers need to be installed and, if so, which ones Description Further information It is unclear whether there is a need to For detailed information specific to your system install drivers onto the system and more check the software vendor’s web site. help is required.
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The application does not recognize the tape drive Possible reason Recommended action The application does not support the tape Check that the drive is installed properly. Refer to drive. the software vendor’s World Wide Web site and load any service packs as necessary. Some applications require drivers to be Check that the correct SCSI and tape drive drivers loaded.
Understanding the LEDs LEDs during self-test Your Ultrium tape drive has four LEDs (light emitting diodes) on the front panel, which indicate drive status, and two LEDs on the rear panel. The power switch is also illuminated when power is switched on. These LEDs provide useful troubleshooting information.
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Cause Action required Sequence None. This is normal. Ready is ON. The drive is ready for operation. None. Ready is FLASHING. The drive is carrying out If the drive is upgrading firmware, do not reset or a normal activity (read, power cycle it.
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Cause Action required Sequence Write-protect the cartridge by sliding the red switch The tape is ejected immediately and Tape on the tape cartridge. The tape can be loaded and Error is FLASHING, or the data read. Once the data is recovered, the Drive Error FLASHES on cartridge must be discarded.
Problems with cartridges If you experience any problems using Ultrium branded cartridges, check: • The cartridge case is intact and that it contains no splits, cracks or damage. • The cartridge has been stored at the correct temperature and humidity. This prevents condensation.
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Check for damage to your media (to the cartridge case, leader pin or cartridge teeth) and discard it if it is damaged. Use a new or known, good piece of media and see if it loads. If it does, the original cartridge is faulty and should be discarded.
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