Troubleshooting A Scsi Tape Drive - Dell PowerEdge HR675 Hardware Owner's Manual

3 Run the appropriate online diagnostic test (see "Using Dell PowerEdge
Diagnostics" on page 163).
4 Turn off the system and attached peripherals, and disconnect the system
from the electrical outlet.
5 Open the system (see "System Cover" on page 66).
6 Ensure that the interface cable is securely connected to the optical drive
and to the controller.
7 Ensure that the power cable is properly connected to the drive.
8 Close the system (see "Installing the System Cover" on page 67).
9 Reconnect the system to the electrical outlet, and turn on the system and
attached peripherals.
If the problem is not resolved, see "Getting Help" on page 175.

Troubleshooting a SCSI Tape Drive

Problem
• Defective tape drive
• Defective tape cartridge
• Missing or corrupted tape-backup software or tape drive device driver
• Defective SCSI controller
Action
1 Remove the tape cartridge you were using when the problem occurred, and
replace it with a tape cartridge that you know works.
2 Ensure that the SCSI device drivers for the tape drive are installed and are
configured correctly (see "Installing an Optical or Tape Drive" on page 91).
3 Reinstall the tape-backup software as instructed in the tape-backup
software documentation.
4 Ensure that the tape drive's interface/DC power cable is connected to the
tape drive and SCSI controller card.
5 Verify that the tape drive is configured for a unique SCSI ID number and
that the tape drive is terminated or not terminated, based on the interface
cable used to connect the drive.
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Troubleshooting Your System