If You Need Assistance; Direct Technical Support - NEC VERSA P Manual

MESSAGE
Keyboard controller
failure
Keyboard stuck
key failure

IF YOU NEED ASSISTANCE

If you have a problem with your computer, first review the
checklist and troubleshooting table in the previous section.
If you still have a problem, call the NEC Technical Support
Center (TSC), toll free, at 1-800-632-4525. Direct technical
assistance is available Monday through Friday, between
8:30 a.m. and 8:00 p.m. eastern time.
Your system is supplied with remote diagnostic software. If
you bought a modem to use with your system, a TSC technician
may be able to diagnose the system remotely.

Direct Technical Support

When TSC receives a call from you, a technician attempts
to diagnose your problem over the telephone. The technician
determines if your problem requires troubleshooting your
system remotely with the Remote Support Session software
that comes on your NEC Hardware Utilities diskette.
6-6 Problem Solving
POST Error Messages
WHAT TO DO
Unplug external keyboard if attached and reboot the
system. If it still fails, have the keyboard repaired.
Repeated keystrokes during boot may
NOTE:
produce an error message.
A key is jammed. Remove any obstruction you find.
You may have repeatedly pressed the F1 key when
trying to enter Auto Setup.
If the error message remains, you may have to have
the keyboard repaired.