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MESSAGE
Fixed disk controller failure
Keyboard clock line failure
Keyboard data line failure
Keyboard controller failure
Keyboard stuck key failure
IF YOU NEED ASSISTANCE
If you have a problem with your computer, first review the
checklist and troubleshooting table in the previous section.
If you still have a problem, call the NEC Technical Support
Center (TSC), toll free, at 1-800-632-4525. Direct technical
assistance is available Monday through Friday, between
8:30 a.m. and 8:00 p.m. Eastern Standard Time.
Your system comes with remote diagnostic software. If you
purchased a modem to use with your system, a TSC tech-
nician may by able to diagnose the system remotely.
Direct Technical Support
When TSC receives your call, a technician attempts to
diagnose your problem over the phone. The technician
determines if your problem requires troubleshooting your
system remotely with the Remote Support Session software
that comes on your NEC Hardware Utilities diskette.
POST Error Messages
WHAT TO DO
Start the SCU. Exit and save to update the
parameters.
If problems continue, the hard disk controller
might need repair.
The keyboard might need repair.
The keyboard might need repair.
The keyboard might need repair.
A key is jammed. Remove any obstructions.
If the error message remains, the keyboard
might need professional cleaning or repair.
Solving Problems 6-5
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