Using Smart Diagnostics - Smarttech SMART Board 6000 Series Administrator's Manual

CHAPTER 6
TROUBLESHOOTING
2. Press Connection Wizard.
The SMART Connection Wizard appears.
3. Select the interactive flat panel from the list of connected SMART interactive products, and
then press Next.
4. Select the option that best describes the issue you're encountering, and follow the on-screen
instructions.

Using SMART Diagnostics

If you touch the interactive flat panel's surface and nothing happens, if there is no digital ink, or if
the ink appears in some locations and not in others, use SMART Diagnostics to help identify and
resolve these issues.
IMPORTANT
Do not change diagnostic settings unless asked to do so by SMART Support.
To check camera views
1. Open SMART Settings (see Opening SMART Settings on page 29).
2. Select About Software and Product Support > Tools > Diagnostics.
SMART Diagnostics opens.
3. Select View > SPNL-6000/SBID8000-G5 Bar.
The group box appears.
4. Press View.
The camera view screen appears.
5. Click Get image to display the four camera views. This could take a few moments.
If one of the camera views doesn't appear, the camera is blocked or can't locate the
reflective tape on the interactive flat panel's inner frame.
NOTE
You can compare the camera view to examples of normal camera views.
6. Check the camera lens and ensure that nothing is blocking its view and that nothing is affixed
to the interactive surface.
43 smarttech.com/kb/170642